We came in on an emergency because our refrigerator in our Winnebago RV had stopped working. They…read morekept it overnight and got it working correctly the next day, so we could continue our camping vacation! Very knowledgeable guys, and at an extremely reasonable price. Highly recommended.

Never responded to my online request, after a month, I gave up. Please take more care in how you…read morehandle prospective customers.

Kevin of Just Fix It is great to work with in all regards. He's very reasonably priced, seems to…read moreknow how to fix everything, gets the job done fast and the repairs are great. I had a slide failure that another mobile RV tech "fixed" only to fail shortly after. Kevin made it right and it's working better than new. His very practical in his approach to the repairs, will explain the process and get it the job done.

He is a fraud with trailer repair skills. we ordered a part through him with a credit card, then he…read morecanceled that order and went with check. he has gone dark after recharging the credit card and cashing the check.

Great customer service! While one has to schedule several weeks in advance for a repair (so many…read moresatisfied customers), they also try to work in last minute fixes when leaving for a trip the next day. I have experienced both to great satisfaction. I have every confidence they know what they are doing and can get the work done fairly quickly. I also like that they take the time to offer options or explain how something works. Will continue using them for RV needs.

Have used them for a few things in the past. Just had some tree damage and wanted to use them for…read morethat also. Communication about the repair was nothing short of incomplete and frustrating. Makes me wonder about their ability to be thorough with a repair job. There had also been an issue with a prior repair and the communication was horrible. I've changed my mind and am finding a new dealer.

Our 5th wheel had exterior panel damage from going where we shouldn't have (horrible entrance spur…read moreoff a Delta waterway berm). I have a trusted RV technician who recommended Johnson for the repairs. I was put in touch with Ben from Johnson's collision department. I sent in pictures and the requested information to Ben. He got back to me the next day with an estimate. The estimate was reasonable considering the damage. The biggest delay was waiting for the parts to arrive from Jayco, but once they arrived, the repairs were completed within a week. The repairs were perfect. Ben was a superstar in his professionalism. His politeness/respect, and attention to detail were refreshing. I was kept abreast of the progress throughout. Ben completed the insurance interactions beyond my expectations. Give Ben a raise!

I had an event with the Service Manager. The fellow lacks any Customer Service skills. In a people…read morecentered position he really doesn't like dealing with assisting his own Customers. Makes me wonder how well the Service Center at Johonson RV Medford really operates.

A few weeks ago, I needed work on the new stairs we had installed on our fifth wheel, which needed…read moreto be adjusted. Albert (aka Mr. Clean) got me in and took care of the stair issue within minutes. The staff were very friendly and I do believe we've found our new dealership to have any work done in the future!!:) Thank you guys!! Russ

Two years ago, my wife and I bought a vibe Rvm woth a hitch with stabilizer s. We were towed that…read moreif we bought a different truck to bring the hitch in and they will readjust it for us. I was told quite frankly that oh we can't pull somebody away from their job because they need to make money. What kind of customer service is that? I was getting ready to tell her at the service desk that that was not my problem. So now I need to figure out where to get it adjusted at.

We love Dragon RV! Rick is not only a great repairman, he is willing to come to your campsite on…read morethe weekend! He has repaired the front leg on our 5th wheel, replaced a hot water heater in the middle of winter and installed the TV system. We highly recommend Dragon RV.

The most amazing RV repair company Dragon RV Repair Rogue River, Or showed up the day after I…read morecalled him. He repaired my heater, and about 4 other things that were broke, he is an amazing guy. Very thorough and professional.. Rick is very smart and can fix anything He deserves higher than a 5.

In September 2022 the slide on my 2020 Jayco Redhawk 24B would not go all the way in. This was the…read morethird time I had slide issues (don't get me started). I took my RV in for diagnosis and repair under the extended warranty. I experienced the same poor service mentioned by other reviewers. It would take 2-3 days to get someone to pick up the phone. Messages were not returned. I even tried speaking to the Sales team to get someone to call me back. Parts arrived in January so I took the rig in. I called after 2-3 days (repair was estimated to take one day) and was told that the wrong parts were ordered! But here's where service began to improve. They tried to find another source for the part, but was unsuccessful. I went to pick up the RV and they washed it for me. I was disappointed about the part, but they showed some effort at mitigating the issue. Once the correct part was ordered, I received weekly updates on the status. They answered the phone every time, or returned my call within 24 hours. They did an excellent job repairing the slide, and even fixed the tear in the floor without me asking them to do it. It was a complete turnaround from my experience in the fall/early winter. I'm not sure what management did, but there was clear improvement. The repair was completed in March. I may not have been as patient if the problem had occurred during camping season, but since the rig wasn't being used I wasn't inconvenienced. I was ready to take my business elsewhere, but for now I'm going to stick with Blue Dog. I'm giving them a 4 due to their improvement. If they hadn't improved, I'd give them a 1.

bad service. they diagnosed Rv problems but did not look for solutions…read more Went to PORTERS RV in coos bay. The power problems was a blown fuse. No need for new parts, just a fuse.