Located at the main entrance to the International Marketplace in Waikiki, this store is always a beautiful sight to see when you are walking along Kalakaua Ave. I was looking to kill some time while waiting for my group to do some shopping. I always drop in Rolex stores to see if they have any inventory available and also to continue my daydream of one day owning one of these gorgeous timepieces. I've been in a waitlist for years and whenever I travel, I make it a point to drop in a store when I can. I was met by Kit and he kindly was able to find a display model of the exact watch I wanted. I wore it and continued to confirm they any wait will be worth it. Kit took down my info and put me on a waitlist. To my amazing surprise, I got a call later that week to let me know he had that exact watch available if I wanted it. Needless to say, I rushed to the store and completed the purchase. It was an amazing experience I was able to share with my wife and friends. Thank you Kit! read more

Definitely quite disappointed. I put my name down for a datejust in Oct 2025 in Maui. Contacted this location in February to let them know that I would be in town in the end of April and since I frequent this island I wanted to build a relationship here. They had me make an appt for I don't know what. Came in for my "appt". They asked me what was my purpose of the appt. They didn't check me in or acknowledge who I was. They asked me what was my purpose with the appt. They looked me up and saw that I was on the list. They actually had the watch I wanted in the case. Dustin asked me if it was the correct watch I wanted. Asked me if I needed to try it on. I tried it on for 2 mins. He took it away and told me they're out and I would have to wait for the next shipment. I told him I was leaving Friday. My friend's husband also expressed interest in a couple of watches. The sales person was very excited to help him and put him on the list. I left Friday with no watch. My friend's husband got a call though. My question was why did you waste my time? What was the purpose of the appointment? I saw several people who walked in with no appointment and still got service. I picked this location due to the positive reviews but unfortunately that was not the case for me. read more

Visiting Hawaii, walked in with my family to get my father a watch for his retirement coming up. Walked in around 10:45 AM, and had to be the worst interaction I have had while visiting on the island. Sad to say it was from this store, Asian assistant which I could not catch his name. The whole interaction lasted maybe 10 seconds. Walked in, assistant asked me if I was shopping for myself or someone else. I replied "maybe both" since I do have a collection but happened to be wearing my Apple Watch since I was on vacation and don't want to be a target. Advisor quickly replied" everything is sold. Thank you for coming in". I was a little baffled because he didn't know who I was shopping for, what gender men's or women's watches, or if I even wanted to place an order. I felt very racially profiled, and if that wasn't the case, we exited the store after this 10 second interaction thinking maybe I misheard him. Went back just to make sure whether I misheard or he misunderstood me and again was told that everything was sold out, wished me a good day. Not sure how he was able to mind read what I wanted or even asked. My suggestion is if you actually are sold out of everything maybe you should talk to the person first and get an order because you don't know who walks in through your door opposed to being stuck up and rude. Hawaii's worst interaction was at this store. Good thing I live in LA and called my dealer here and got one same day. Employee: you need to remember that that's all you are...just an employee. Maybe learn how to talk to people first. Manager: good job on keeping people away from your store read more

Came in to have my watch clean and browsed. Person helping me was really nice and showed me different watches. Of course fell in love with another watch which is almost identical just larger face and no diamonds. I would do a trade in but mine has a sentimental value. It was a milestone gift to myself and much more. Thanks for cleaning my watch, water and chocolate. read more

Rolex Boutique - Watches Near Me - Honolulu, Hawaii

There are two Rolex Authorized Dealers on Oahu. One in Ala Moana Center and the other is located in International Marketplace. This Waikiki location has similar decor as the Ala Moana Center location but in a more cozy environment. Don't let the size fool you because they have quite a lot of exhibition models to look at. I've seen many time pieces that were not available at the Ala Moana Center location. During a recent visit I finally saw the Submariner Date desk clock 80mm in real life that I never saw at the Ala Moana Center store. George and Mayumi are the people you want to ask for. Mayumi is a positive and friendly Sales Associate and George manages it all at this boutique. He's extremely knowledgeable and provides great insight into the World of Rolex. It's best to call to schedule an appointment with them as this location is very busy. Not only do they cater to locals but to all the tourists that visit. One thing I enjoy about this location is that there are Tesla Superchargers in the International Marketplace parking garage. Those with Tesla's can kill two birds with one stone coming here. You can't go wrong visiting this location if you're hoping to join the World of Rolex or adding to your collection. read more

Terrible first experience here. Spoke to elder Asian lady who didn't even bother to college or say hello when I came in to see their offerings. I know it's very unlikely to get a Rolex watch on a visit due to demand but don't use that as an excuse to be lazy an not help a future client. Maybe some refresher training would be nice to offer a better customer experience. read more

As I've roamed forward, and at times, bounced through life, I have found the key to happiness is applying self-awareness, some analysis fueled by intuition and research, and then to set practical expectations with oneself, adding some wiggle room. Just my personal philosophy and in no way, is this an advertisement. This same mindset I believe, is key to a satisfying relationship with your Rolex dealer. During my time in Waikiki recently, I made it a point to stop through this boutique on Kalakua Ave in the International Market Place. When I entered, I was warmly greeted and directed to a smiling gentleman, Shige. We reviewed the model and configuration I was looking for, and I explained that i was in town for only another 4 days. He set clear expectations with me, which was satisfying to hear. I then proceeded to try on additional models that I can only dream of at this point. I do hope to return to this location in the near future to continue my journey with Shige. read more

Our first visit to this boutique dates back to 2021. From the moment we walked in, the experience was warm and welcoming. We got to try on several models, and one particular watch made its way onto my husband wish list that very day. Since then, we've had the pleasure of returning multiple times, and each visit has been consistently impressive. But this review is especially for Kevin, whose exceptional service and responsiveness truly stood out. Just days after my husband's master graduation in 2023, Kevin helped my husband secure his dream watch--a moment he had been waiting for two years. His professionalism, warmth, and attention to detail transformed what could have been a simple transaction into a deeply meaningful experience. Kevin didn't just help us find a timepiece; he helped commemorate a major life milestone with something timeless. Though this review may be overdue, our gratitude is enduring. Thank you, Kevin, for making it all happen and for being such a memorable part of this journey. read more

Rolex Boutique - Watches Near Me - Honolulu, Hawaii

I've got to say that the team here, particularly Dustin, made me feel welcomed and treated like a client (and more importantly like a person) which is something I usually don't experience at Rolex dealers. We're in town to celebrate my wife's 35th birthday and our first multi generation trip with our 1 year old and figured it couldn't hurt to stop by. I've been to most dealers throughout southern california and have always had a sub-par experience as I'm sure a lot of first-time buyers without spend history are aware of. I came in to inquire about servicing my Explorer and Dustin took the time to listen to my servicing request and also hear out my experiences with other AD's (one of which told me it wasn't possible to even do a dial swap on my explorer, something that Dustin confirmed was totally possible). He took my watch and searched in their database to confirm that my watch could be serviced with my specific request and talked me through how servicing has changed a little in recent years. Afterward, we talked about the allocation process and he took note of watches I was interested in. I'm honestly not expecting anything as I know Rolexes are still in very hot demand but it was the first time where I actually felt like I'd have maybe a .01% chance rather than a 0% chance lol. Anyways, I just wanted to highlight the exceptional and warm service here, I know that they must have an unfathomably high volume of tourists coming day in and day out asking for watches but they still take the time to be of service and hear you out. I'll keep my fingers crossed and will be sure to visit the boutique whenever I'm in town for work or vacation! read more

Stopped in on our recent trip to Oahu. Didn't purchase anything during this trip, but definitely impressed by this boutique's selection of Rolex on hand/available, their displays, and friendly/knowledgeable staff. Definitely will make a point to come back during future trip to make a purchase. read more

This is a scam. You won't be able to get a watch. They claim there is a waitlist or they simply don't call you back.

I'm so grateful to Kevin Shi for making this experience so special. It's my birthday and I'm also pregnant, and I was hoping to celebrate with a Rolex as a push gift and my first Rolex. Kevin truly went above and beyond to make it happen. He didn't just treat me like a customer, he really cared and did everything he could to make sure I got the perfect watch for this meaningful milestone in my life. I'll always remember how thoughtful and patient he was throughout the whole process. This Rolex will always remind me of this special time, and I can't thank Kevin enough for being part of it. read more

Hek ya thank you Kevin for getting me the impossible watch. It took a minute but worth the wait. Thank you.

It was a dream to get two Rolex watches in the shortest time . Together with my friends we what we want. The challenge now is completing our collection with the GMT that we hope it will become available for my wedding anniversary. Thanks to Kit and everyone there read more

The Service was amazing Kit helped me out and I was able to purchase my first Rolex about 2 months ago. The selection is always on point and Value of the brand is always great. I also went back because the Skydweller is a very complicated watch. The staff assisted and gave a tutorial on the different aspects of the watch. read more

Rolex Boutique - Me Wearing the new watch. - Watches Near Me - Honolulu, Hawaii

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We visited this Rolex store to see what they had and met Lawrence. Each time we stopped by we were met with excellent service. Lawrence took time out of his day to talk story with us which made us feel very at home despite being in a heavily tourist location. We don't ever travel into waikiki for traffic reasons, but it's been a pleasure each time we visited the boutique. When it was time to pick up a watch we also got the pleasure to meet Shigeo and to talk story with him. It was nice to share a common interest in watches with them. I would highly recommend visiting this boutique if you're interested in watches. read more

I cannot express how great full to Kevin and the team at The Rolex boutique. This is my third purchase with Kevin and I am so thrilled to have him as my go to person for these wonderful timepieces. It took sometime to come in but it is truly worth the wait. Kevin is a great guy who knows his watches and is extremely helpful. Thank you for helping me purchase one of my dream watches! read more

Walked in to inquire about a Rolex for my son. Salesperson explained about how difficult it is to obtain a Rolex now even through I am willing to pay cash for it. I understand the recent demand however, your Salesperson seems very arrogant with his cheap suit. I've owned one for 40 years and have bought 4 Rolexes for my spouse and my children upon them graduating from college. I know what to expect from a respectable Rolex dealer. Teach your salesmen to represent the Rolex brand with more class and remind them that at the end of the day, they are just a Salesman, so they shouldn't be too big for their britches! read more

Buying a Rolex is not easy. This is exactly why you need Rolex Waikiki and Kevin! We've came through this boutique several times in past years, but barely had any luck mainly due to our short stay time in Waikiki and Rolex being high in demand. Despite not being able to score anything, the service has always been top notch and you can tell they tried their best. Big shout out to Kevin, George, and team. We went to the boutique again this year immediately after we touched down. We were greeted by Kevin with great service as always (water, chocolate, try-on, etc). He explained the whole process and patiently took down a few models that I'm looking for and on day No.4 of our stay, I received a call from Kevin telling me that he found a deep blue for me! This is exactly my no.1 preference and I can't thank Kevin enough for his help and support in getting my very first Rolex! Buying a Rolex is not easy, but thanks to Kevin and George, I finally get the one I like. read more

My wife and I came to Oahu for our one year anniversary and I told myself I wanted to get my first Rolex watch as a gift to myself. I called and emailed numerous stores ahead of time and when I arrived as well, but everyone told me they did not have anything. I walked by this Rolex store by chance and decided to go in to inquire about their inventory. I was warmly greeted by Yuki. I told Yuki I was in town until Sunday (08/28) and was trying to get my first Rolex watch. Yuki asked what I wanted and took down my contact information. She told me she will try her best to get me my first Rolex watch. For the next two days she followed up with me to see what I was looking for. On Thursday (08/25/22), Yuki called me and told me she had some good news for me. She asked me to come down to the store so she can surprise me with my watch. I arrived at the store, happy as a little kid, since I've been wanting a Rolex watch for years. Yuki sat my wife and I down, and bam! Bought out my Rolex watch. My mouth dropped because it was gorgeous! Yuki took the time to explain to me how it worked, adjusted it for me, and took the time to get to know my wife and I even more. I didn't feel like she was just trying to get a sale and that was it. Yuki also introduced me to her manager, George, who was also another great person. Thank you so much to George and Yuki for allowing me to own a timeless Rolex watch. 10/10 this store was great and Yuki is the type of employee that EVERY business should have employed for them! read more

Rolex Boutique - Yacht Master 40 chocolate dial - Watches Near Me - Honolulu, Hawaii

Yoshimi is the best!!! I wanted to get a Daytona for myself as a retirement present, waited a little less than a year and got a call today saying it was in. I thought I would have to wait a few years from what I read on the internet. Yoshimi was with a customer when I arrived ( she wasn't expecting me for a couple of days) as I waited everyone was nice, gave me water and chocolate. Yoshimi and staff, number one customer service. read more

When you are ready to get your Rolex, definitely come here! Ask for George...excellent service... even after your purchase. Validated parking at International Marketplace If there's any chance if getting a Rolex, this is the place that can make it happen. read more

This store should be the flagship store of North America. This store is by far the nicest store with the greatest staff that out of 50 Rolex stores I have been to in my life. Prior to my visit at this store, I was reading all the Yelp and Google reviews as usual, and one person's name kept popping up, Yuki. I reached out to the store and asked for Yuki's direct contact and we were exchanging text back and forth in regards to the potential watches that I am interested in. Two weeks later, I landed in Hawaii for the first time and upon checking into my hotel, I came to this store to meet Yuki. Yuki is one of the nicest human being as she was guiding someone like me, who is an absolute amateur in the watch world, explaining the specs, pros and the differentiators of all the watches they have on display. This has never happened to me before at any other Rolex stores. The next couple days, I came in and out of the store, hoping for some good news, however nothing came through. Left Hawaii with disappointment, I went back to Los Angeles where I reside. However months later when I came back to Hawaii, I revisited the store and was greeted by Yuki again. After couple days into my stay at a nearby hotel, Yuki notified me that the watch of my dream has come. I immediately paused my snorkeling activities that day and ubered to the store to pick up my watch. Lady luck is on my side! Never would I have thought the second trip to Hawaii would have gotten the watch that I have always dreamed of. This shopping experience has been absolutely amazing. I want to thank Yuki, management, and the Rolex team for not only providing a great service, but also the spectacular job of finding a gem like her to work there. It has been my utmost pleasure to have met her and I wish this friendship continues. Good job Rolex, Rolex Boutique Store, and Yuki for everything. read more

I had the pleasure of working with Ms. Yuki Balunso who has been absolutely amazing! I met her last year when I visited when we started working together for my dream time piece. After our conversations and cisussions about the time pieces I wished for, she was able to deliver on my dream piece on our visit to Hawaii last week! Yuki is so very nice, polite, and knowledge able and so very helpful that she was able to deliver my dream piece that all the authorized dealers I have been to many times more have never delivered. If and when we visit Hawaii again, we will definitely ask for Yuki! Ask for Yuki Balunso when you visit and I hope she can make your dream come true as well! read more

The search for my grail watch has been a long and arduous quest to say the least. I've visited several stores and placed my name on many "waitlists," but I could have saved so much time and heartache if I began my journey at the Rolex Boutique Tourneau at the International Marketplace Waikiki. Before I begin I want to give a shout out to Yuki Balunso. She's an amazing person who made me feel like family and not just another name buried in a mountain of waitlists. She fought to get me my grail watch, the Yachtmaster 42 in white gold on the oysterflex bracelet, and I highly recommend her and Rolex Tourneau. If you want a Rolex and don't like to read, just go walk in to the boutique and ask for Yuki. Trust me you won't regret it. I moved to the island in Jan 2021, and since that time I've been to multiple ADs, mainly Ben Bridge at Ala Moana. My experiences at Timeworks Ben Bridge ranged from pleasant to extremely annoyed depending on who I spoke to. Every time I'd visit they had me fill out a card and told me that it would be at least 6 months to a year. Some sales people Ben Bridge would also try and get me to buy other items and said that they'd prioritize me if I bought something else, which I did on Christmas when I bought my wife a set of diamond earrings. I thought that would be enough, but come to find out they'd prioritize those who buy other less desired watches. Why would I buy a watch that I won't love? Timepieces are very personal and sentimental. Fast forward to Sunday May 1, 2022, my wife and I were in Waikiki and we came across the Rolex Tourneau Boutique and decided to walk in. Immediately, I was greeted warmly by Yuki Balunso. She patiently answered all my questions and was genuinely interested in our story. I'm an active duty Army Officer with 18 years of service. My wife and I got married in December 2021, and she wanted to buy me something that I'd never buy for myself. She knew that I secretly was lusting after the Yachtmaster 42 in White Gold, and told me she wanted to buy it for me. Lucky me :) haha. Anyway, after talking to Yuki and expressing that we were ready to purchase the watch whenever one came in stock, she took down our information and said that she'd call my wife once it arrived. She said that it would probably be a few months, which was to be expected. I walked out of that store feeling good and hopeful. A few days later on May 5th, when I was at work I got a text from Yuki saying she had a few questions for my wife. So I called my wife and told her to contact Yuki. Minutes later my wife called me very excitedly and told me the watch had arrived!! We're both at work and we cut out early to head down to Waikiki. Once we arrived, Yuki and the manager greeted us and congratulated us on the watch. She took us to the seating area and offered us bottled water and chocolate. We really felt like VIPs. After a few moments she brought out the box and placed it in front of me. I took my time opening the box and taking it all in. The watch was perfect and everything I dreamed of. I can't say enough about amazing the entire experience was. I thought it would be a few months before I got the watch. I had no idea that I would be walking out of the store with the my grail watch 4 days after my initial visit. Thank you to Yuki and the entire Rolex Tourneau team. You made me and my wife very happy, and I will definitely be going to your store for any of my future purchases. Mahalo! read more

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I had a wonderful and great experience working with Yuki, who was able to help me get my wife the watch she was looking for! Definitely made my wife's trip - as she had been looking for this specific watch for a while! Yuki cares a lot about her customers, was very detailed oriented in her interactions with us, and we look forward to working with Yuki again in the future when we next visit Oahu! The Tourneau Waikiki Boutique is probably the nicest one I've been to from a customer service perspective and we'll definitely be back as repeat customers in the future read more

Rolex Boutique - Datejust 31 - Watches Near Me - Honolulu, Hawaii

Aloha! I wanted to provide a short update to the review I posted back in May 2024, following the outstanding shopping experience my wife and I had at this Rolex Boutique today. This was largely thanks to George (Store Director) and Shigeo (Sales Associate/Rolex Brand Ambassador). Since my visit in May, George kept in regular contact with me until I finally received the call that the timepiece my wife was interested in had arrived. Their professionalism, knowledge, dedication to customer satisfaction, and overall Aloha spirit made the purchase a truly memorable one. Inspired by the remarkable experience and the hospitality of the Rolex team, I highly recommend this boutique for a top-tier shopping experience. Mahalo, George and Shigeo! read more

I came into this boutique during Thanksgiving week 2023. I was there with my fiancé for wedding planning and wanted to looking into getting a Datejust 41. Lawrence helped me out and explained the process. I knew it would be a wait so I wasn't upset when nothing was available to purchase that day. Fast forward to March 2024 and I stopped back in to see if any Datejust were available for my wedding that week. Sadly there were none. However, Lawrence connected me with Yuki who assured me as soon as something became available, she would let me know. Fast forward to June, and I got the call that the Datejust I wanted arrived. I live in California so it was a good excuse to make a weekend trip with the wife once I got the call. While the process did take time (which I expected), Yuki and Lawrence were fantastic at keeping me in the loop during the whole process. After making the purchase, they have also reached out to make sure I was happy and didn't have any issues with the watch. While getting a Rolex will take time, if you're patient and willing to keep in contact with the sales reps, you too can land your dream watch here. I can't thank Yuki and Lawrence enough for helping me get one of my dream watches. read more

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Kit, thanks you for your professional service, I love my Sky Dweller! Look forward to visiting you again again for my next watch!

Yuki and Lawrence at Rolex Waikiki provided impeccable service from start to finish. Their expertise and attention to detail made purchasing my new Sea-Dweller a breeze. Highly recommend! Thanks again, Yuki and Lawrence! read more

Rolex Boutique - Sea dweller - Watches Near Me - Honolulu, Hawaii

First time I came here in a couple of years ago Erin helped me purchase my first Rolex. She helped me narrow down my choices as I was stuck between either a black or white dial. I and finally settled on a stunning classic Rolex Datejust 41 two-tone with white dial. It has been great for many occasions and has held a lot of wrist time over the years. On our most recent trip to Honolulu last week we dropped by this Rolex Boutique because I wanted to buy my girlfriend her first Rolex here as well. We were warmly greeted by Yuki at the entrance. My girlfriend was interested in either the Oyster Perpetual or the Datejust. Yuki was patient and helped her decide on a watch that fit her personal style. She settled on a beautiful Datejust 31 with pink dial. During our visit I casually mentioned that I have been looking for a GMT-Master II Batgirl for some time and Yuki said she might be able to make this happen! Two days later I proposed to my girlfriend on Waikiki Beach both of us wearing our first Rolex from this boutique lol. A couple of hours later Yuki texted me that she got the GMT!! We head over to the store and boy was she a stunner. Needless to say, we made the purchase and brought her home. George helped us with this purchase and we were equally impressed with his knowledge and professionalism. Thank you everyone at the Rolex Boutique Waikiki. You guys really made our stay on the islands that much more special. We will be sure to stop by again to add to our collection ;) read more

Rolex Boutique - Watches Near Me - Honolulu, Hawaii

We entered this store a few years ago for the first time and it was the best decision we ever made. Kevin and Neville were amazing! And I mean AMAZING to us. My husband wanted a two tone submariner for a while and obviously they didn't have it in store but he got me a two tone Rolex with diamond roman numbers that I liked so much. My husband said just "Don't take the watch off", "We're taking it". That was such an unexpected surprise!! He is the best! Neville noticed that was very genuine of him and said he really wants to help us out and will try to get us the watch my husband so much wanted. A few months later his dream became true. The submariner was his if we came to Hawaii next week. Before they hung up I already booked the tickets to Hawaii and we got the watch. We have been to many Rolex stores but no one has such a great, warming and comfortable consumer service as they do. Kevin's knowledge about the intricate details of each timepiece was impressive, while Neville's professionalism and courtesy added a personal touch to the entire experience. The level of customer service they provided exceeded my expectations. If you're in the market for a Rolex, I highly recommend visiting this store and seeking out Kevin and Neville--they truly make the watch-buying experience memorable. A big shoutout to the Rolex team for maintaining the brand's legacy of excellence! read more

Mr George Tamura and his staff are extremely friendly and caring. Having been to many Rolex stores over the years, this is the one where we had the best experience! read more

I've been in the search for a while, but I finally got one of my grail! Thanks NP for making this happen! read more

Rolex Boutique - Daytona - Watches Near Me - Honolulu, Hawaii

Thank you Mayumi Green for excellent service at Rolex Boutique Tourneau. Daniela and I had been in to many Rolex stores before and as business owners we do appreciate great service. This is my first Rolex purchase which is an exceptional souvenir gift for our first Hawaii trip. Have seen many Rolex in other stores like in New York and Miami but never really anything in stock to do my first buy. I am ready for the Daytona when available. The Datejust I purchased is an eye catcher. Very unique and I had not seen one in a store until here. Mayumi took time to let us try on the in stock models and we made our first Rolex purchase here in Hawaii! Thank you Tourneau and thank you Mayumi. read more

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We had a wonderful shopping experience in wakiki store.Kevin is extremely friendly & professional ,he provides us a lot of info and suggestion.His service goes above and beyond ,5 stars goes to Kevin.We'll definitely come back to the store in the further . read more

Rolex Boutique - Watches Near Me - Honolulu, Hawaii

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Kevin & Team, you make dreams come true.. I've probably visited over 20+ Rolex boutiques around the world from Asia to Europe and all over the US. I've had some pretty poor experiences with sales staff as well as encountered some that were polite. Kevin went above and beyond, even when I knew what I was asking for was nearly impossible to find. I stopped in on a Thursday morning just to check out the inventory. I was immediately greeted by Kevin and he asked what I was looking for. I told him I was looking for the same thing everyone is, the Rolex sport models. I told him my dream piece was an SD43 but have never seen it in any boutique. After a good 15-20 minute conversation, he took my information down and said he'd do his best to notify me if they receive one in the future. 4 hours later.. I receive a text from Kevin, asking to come into the store.. Lo and behold... It was the ultimate gem that I've been seeking for the past two years.. I am now definitely loyal to Kevin and his team and will always come back to this boutique. Fantastic customer service with a very friendly attitude and an overall desire to help, not pretentious or snooty in anyway. Kevin patiently spent 20 minutes adjusting the watch strap to make sure it fit perfectly. Thank You, Rolex Boutique Tourneau @ International Market Place! read more

Rolex Boutique - SD43 Ref: 126600 - Watches Near Me - Honolulu, Hawaii

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In the heart of the Waikiki shopping mall International Market Place. I remember a few years ago, they had lots of watches but now, like every other store, the shelves are empty and they have long wait lists. Mayumi helped me when I was there and she was very professional and pleasant to speak with. Overall the store is empty but Mayumi was great and the setting is nice. read more

We stopped in to check out their watches and hoping to see if they had any professionals or unallocated watches, but they didn't have any in. The overall stock was very low. The sales associate was very snobby, and spoke to us in a condescending tone. We were helping our friend who collects Rolexes to try to find watches for his collection, and he even showed her his collection via FaceTime to show we were serious that she still couldn't get herself to use any form of non-pinched facial expression or speak to us in a normal tone of voice. They are more expensive here than on the mainland and service is nowhere as friendly. Maybe it's because we were dressed like came from the beach or they are used to people buying so many that it doesn't matter to them. read more

Rolex Boutique - Front of store - Watches Near Me - Honolulu, Hawaii

Absolutely appalled with the lack of compassion or respect of this Rolex location. The security guard or the doorman has absolutely no customer service. This location definitely lost me as a customer. I can understand that COVID precautions had to be taken but there are certain ways to talk to customers. This is unacceptable. I've never been to a rolex location with awful hospitality. It's unfortunate because I didn't even get to speak to a rolex sales representative. I'm an not happy at all. read more