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    Ted's Jewelry

    4.6 (78 reviews)
    Closed Closed
    Updated a few days ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Ted's Jewelry

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    Ted's Jewelry Photos

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    Recommended Reviews - Ted's Jewelry

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    Reviews With Photos

    14k gold + jade cabochon men's ring
    Jordan B.

    I brought in my grandfather's 14k gold and jade ring -- one of the last things I have from him -- to have it downsized. Ted treated it with real care, explained everything clearly, and gave me a fair, honest price. Knowing he does the work himself made me feel comfortable trusting him with something so sentimental. When I picked it up the next day, the craftsmanship was beautiful and the fit was perfect. I felt genuinely grateful.

    I can't say enough good things about Ted's Jewelry. He brought my 26-year-old engagement ring back to absolute brand-new brilliance--it honestly took my breath away. On top of that, they fixed and cleaned my 25-year-old Tag Heuer watch, which now looks and works beautifully. The service was honest, friendly, and professional, and the pricing was very reasonable for the quality of work they did. It's clear they truly care about their craft and their customers. I will absolutely be back and highly recommend them to anyone looking for trustworthy, skilled jewelry and watch service. Mahalo!

    Fixed chain ring (super subtle correction!)
    Elaine L.

    Whoever those kids are on the back wall of the shop are super lucky to have Ted as their father/grandfather, who is not only kind and welcoming, but also hard-working and dedicated to quality work! I've brought three pieces of jewelry to fix including 3 necklaces and 1 chain ring. One of the necklaces, I cut the thin chain when I was cutting off the tag (I have butter fingers), but Ted was able to reattach it seamlessly. The other necklace, I bought online and thought I measured the correct length from the neckline to chest, but it was too long, so Ted helped me readjust the length to exactly where I wanted the pendant to end up. Most recently, I was fiddling with my chain ring when my finger was swollen after eating and sitting all day, so a chain link broke! I didn't want to lose the broken chain, so I closed the link myself and Ted kindly re-aligned it for me and resealed it! The corrections costed $35/jewelry, an affordable price to be able to rewear my favorite accessories as opposed to replacing them entirely!

    New secure clasp on bracelet

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    2 months ago

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    Teddy B.

    thank you for your business

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    17 days ago

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    Teddy B.

    thank you for your business

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    8 months ago

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    Teddy B.

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    4 months ago

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    Teddy B.

    thank you for your business

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    27 days ago

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    Teddy B.

    thank you for your kind comment

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    3 months ago

    Teddy fixed the bale on my wife's favorite necklace. He did a fantastic job and was very helpful with quesitons.

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    Teddy B.

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    1 month ago

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    Teddy B.

    thank you for your business

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    7 months ago

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    Teddy B.

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    3 months ago

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    Teddy B.

    thank you again

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    4 months ago

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    Teddy B.

    thank you for your business

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    2 years ago

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    Teddy B.

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    9 months ago

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    Teddy B.

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    5 months ago

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    Teddy B.

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    1 year ago

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    Teddy B.

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    2 years ago

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    Teddy B.

    thank you for your business

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    3 years ago

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    2 years ago

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    Teddy B.

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    4 years ago

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    3 years ago

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    Teddy B.

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    3 years ago

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    Teddy B.

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    1 year ago

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    3 years ago

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    2 years ago

    They provided great customer service (again!) to replace the battery on my dadʻs Tag Heuer.

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    Teddy B.

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    2 years ago

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    4 years ago

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    3 years ago

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    Teddy B.

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    3 years ago

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    Teddy B.

    mahalo for your business

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    7 years ago

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    3 years ago

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    Teddy B.

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    3 years ago

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    Teddy B.

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    2 years ago

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    Teddy B.

    thank you

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    5 years ago

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    8 years ago

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    6 years ago

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    2 years ago

    Went for a battery replacement for a watch. Workers were friendly and the service was quick and reasonably priced.

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    Teddy B.

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    3 years ago

    These guys know what they are doing. They can fix anything. And they have a good selection of jewelry for good prices.

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    Teddy B.

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    5 years ago

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    4 years ago

    Got my chain lock replaced and out the door in 20 minute. Excellent work Ted & Terrance.

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    7 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Ted's Jewelry

    My bale on my cross broke could you resolder back on , it's a 14k gold cross and bale could you repair it? And how long is wait time?

    you can bring it tomorrow morning and you can pick it up in the afternoon, thanks

    Do u have 19mm men's watch band?

    i think we have only 18 mm

    I have a beaded necklace that broke at the clasp and may need to be restrung. Can you do this?

    yes, you can bring it tomorrow, thanks

    Hi Ted, I made silver bracelets in a class over at Bead It!, and one of them opened up at the seam. I don't have equipment to fix it myself. What would the cost be?

    just bring it to my store by tuesday,i need to look at it,thanks

    Do you resize rings (larger)?

    yes, we’re open tomorrow

    Hi Does he do ring engraving?

    yes we do

    Are you able to solder a broken earring post back on?

    Yes, Ted can do this! He's done jewelry repair for me involving soldering and did a beautiful job.

    Has anyone used this business recently? I have not been able to find them open?

    yes, we’re open

    View All 9 Questions

    Review Highlights - Ted's Jewelry

    Had a smaller gold necklace with a diamond cross pendant where the chain had snapped up by the clasp.

    Mentioned in 4 reviews

    Read more highlights

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    I cannot say enough about the exceptional customer service I received, especially from Daisy and…read moreAmy. Daisy spent so much time with me throughout the customization process, truly listening to my ideas and ensuring my vision came to life. I provided a loose pink stone, and together they helped create a beautiful piece that feels like a second engagement ring to me. What impressed me most was their commitment to customer satisfaction. There was a misunderstanding during the process that was entirely my fault, not theirs. Despite that, Daisy and Amy went above and beyond to make sure I was happy with the final result. They were patient, kind, understanding, and genuinely cared that I loved my ring. Their professionalism, craftsmanship, and dedication are outstanding, but what really sets them apart is their aloha spirit. They treated me with such warmth and grace throughout the entire experience. I am incredibly grateful and would wholeheartedly recommend them to anyone looking for a truly special custom jewelry experience or any piece in general

    I visited the local Nex in the beginning of the week & was helped thoroughly, no complaints. I…read morepicked out a chain that wasn't on hand (clearance item) but would be brought in-store by Friday. I was quoted a price, my info taken down & sent on my way. Friday came, & I arrived shortly after the chain was delivered. Unfortunately it felt like a bait & switch. The chain was thousands more. The worker did take ownership of the mistaken quote, but that's where it ended. No accommodation for the mishap & time wasted.

    Diamond Guy

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    Great customer service. Respond to my questions with great care for me even though they couldn't…read moreassist with what I had. I really appreciate their honesty and kindness.

    First and foremost, I want to call out that it REALLY helps to have done research prior to…read morepurchasing an engagement ring. You should have some idea on what the special person in your life would want and pictures are the best way to get that help in designing the proper ring (if you're going the custom route). This includes, but is not limited to, the setting, the setting material, prong design, diamond clarity/color/cut/size, even other features she might like - and most of all, ring size. Knowing details beforehand made the conversation much more enlightening than I ever imagined. I spent a year sporadically researching options, keeping Moshe in my back pocket - turns out, he was the one I should've went to all along. Back in April, I contacted Moshe since the time was coming up fast. I googled that the turnaround time for a ring was typically 5-6 weeks and I was about 7 weeks out from the day I planned to propose. I needed to get with someone I knew people trusted and that just had a flawless attitude to getting high quality pieces completed - Moshe was my guy. I chatted with him a bit on IG to explain what I'm looking for, got a quick quote, and asked about turnaround time before booking an appointment. When booking the official appointment, you need to provide a deposit (that gets credited to your total cost of the ring). This is when it gets serious so make sure you're ready to commit. When I showed up to the appointment, I was greeted as if I were a family friend. Though I will recommend you inquire about the exact location of their office before you show up. It's impossible to find on Yelp at least to my knowledge and for security purposes, I think it's safe to leave that information out of my review as well, but that's something for you to keep in mind. Anyway, everyone is incredibly nice, they're quite literally like a family. We sat down in Moshe's office where he asked a few basic questions before digging into the finer details about design. I had videos, pictures, and experiences to share (based on discussions I had with my girlfriend). Moshe walked me through the entire customization from diamond size (which I had already picked out prior to the appointment on his website), setting, prongs, and of course, budget and pricing. Most importantly, selecting a date-range for pickup (at least, in my case). After designing, I got to meet Aunty M, who takes payment while Moshe got on the phone to get my order in the queue ASAP due to my time constraint. I was in the process of getting a fresh new credit card for this purchase so I put down a deposit on one card before paying two days later with the fresh one - kind of recommend this since you can end up using these points for a trip later, maybe even your honeymoon, who knows! Come the week that we take off on this trip (proposing overseas), I called up the office to see how we were doing on time. After a bit of back and forth, we agreed on a pickup date one day before takeoff. That meant that I was clear to not only tell my parents it was happening, but to also ask for the blessing of my girlfriend's father. Now that we're back, we downsized the ring by a full size so it'll fit my fiancée's finger better since the hint that I got early on about ring size was actually not accurate. I shared the story of the ring customization with her and let me tell you, it was quite an adventure, but she loves how it came out - it was literally the ideal design. Thank you to Moshe and the team, the ring was perfect thanks to all of you for making it happen. She cannot take her eyes off it now, it's just spectacular.

    The Wedding Ring Shop

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    Many thanks to all the staff, but especially to Jillian and Jeanette, for patiently working with my…read moreson to choose the perfect diamond and engagement ring setting for his girlfriend (now fiancé). Both ladies understood the assignment, showcasing options that worked with my son's vision for the ring and within his budget--not deviating from his wishes and not overselling. They did so well that my son and his fiancé have no doubt they will be back to purchase their respective wedding rings when the time comes. I may just have to pick up a little something for myself as well.

    Worst customer service. I was the first in line when the store opened. The receptionist took down…read moremy name and number and said someone would be with me shortly. I was browsing and awaiting for someone to help me and I noticed that everyone else that came in after me was being helped. I waited 15 mins and still no one came to help. I went to the receptionist desk (different person) and I asked if I needed an appointment to be seen. They asked if I checked in and I said yes, I was the first person on the sign in sheet and I've been here for 15mins with no help. She casually said "oh ok" staring at her computer screen and said "I'll try and find someone to help you" without looking up. I declined and left the store. I've done business with them a few times over the last 15 years and this was absolutely the worst I've been treated. It's service like this that makes me not want to support local businesses and just go with a bigger company.

    Ted's Jewelry - jewelry - Updated August 2026

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