Easy same day service with the best pricing I could find on quality tires. Four tires installed…read moreplus alignment was cheaper than just the tires at most places, and I was happy with the final product.

Solid spot for tires , ordered off Goodyear website and made installation appointment online, all…read morevery easy and straightforward. Came in 8am on a Saturday right when they opened and they got me going pretty quickly within 2.5hrs. The staff were super helpful and informative, updated me and explained the work. The prices for the tires were reasonable along with the the price for labor for installation and an alignment: very pleased with my purchase and experience here, would recommend and come back for tire installation

Order tires from tire rack and had them sent here for install. It was super fast and easy to set up…read morethe appointment. Day of I showed up and everything was on time. Four tires installed and alignment were done in about 2hrs, price was as quoted and reasonable. Did have an issue when I left with tires losing air but I contacted them and brought my car back and they fixed the leaking issue immediately. The work here was fast and good and their customer service was excellent. I felt like they cared about my issues and took care of me as a customer. Would recommend this place and will return for future service.

Sep'24 visit, the guys are awesome! They saw me same day and removed a nail in the outer wall…read more Checked everything and done in an hour...they are the best!!

I have mixed feelings about the service I received. The staff member that assisted me was friendly…read moreand courteous, but the discount from the website didn't match what I was given. The service was quick, so much so that I couldn't help but wonder if it was adequately performed. I don't know enough about alignments to really be sure. Perhaps performing a four wheel alignment on a 2007 Highlander in 30 minutes is possible. All auto shops would do themselves a favor by better explanation what the service entails and more precisely how long it will take to complete a service. I realize that certain factors can increase or decrease the timeline, but that can be explained as well. When a service is completed in substantially less time than one was originally told, one can't help but be suspicious. I've had too many auto mechanic experiences in which I don't believe the work was properly performed. To be fair, this is the first time I've had service done at NTB. I got the alignment because I had recently purchased new tires and new front strut assemblies from other businesses. I didn't notice any issues with the alignment before my visit to NTB, and I didn't notice any difference afterwards. That's what adds to the difficulty of determining if the service was worthwhile. In any case, the overall cost seemed to be reasonable, in spite of the $5 more I paid because of the difference in the website coupon discount versus what I actually received.

The prices for your tires are nowhere close to being competitive with other sellers. For example,…read morethe Arroyo Grand Sport A/S 245/45R18 ZR 100Y XL tires sold by you are $157. Sure you offer $20 discount to bring the price down to $137. Look at these other options: Priority Tire ($84), Walmart ($80), Ebay ($90). NewEgg (predominately sells IT products, $93). I priced these same tires with other vendors (online and local), the trends with the comparisons and results remains the same. Also note that shipping/delivery is free with the other vendors. If that's the case with your tires, then I would hate to see how your other offerings compare to other vendors. The only positive aspect regarding the transaction with NTB/Mavis was the customer service provided Casandra. I wish I could provide a last name but I don't have that information. She was very courteous and provided timely status updates. Cassandra also mentioned and suggested using the online rebates. She was very communicative throughout the whole process. When it comes to recommending NTB to a family member or a friend? NO, I would suggest that they opt to get their tires from another vendor. It was VERY disappointing to see the huge difference in the price comparisons when I returned home. Hopefully this survey gets to the right person in your organization who could change your strategy when it comes to pricing. I do plan on checking Yelp and Google reviews to see if others express this same sentiment. If not, I do hope that posting my experience will save others time when they search for information on those popular review sites.

Tires Plus to the rescue! One of my (old) tires blew out on the highway late Saturday night, so I…read moredesperately needed new tires on Sunday. They were able to fit me in that day and had my car ready to go in a few hours. I was told about 2.5-3 hours which was exactly how long it took. They were great about sending email communication and called when my car was done. I'm grateful that they had my tires in stock. No complaints!

They were able to see me the same day and fixed my tires in a few hours. They were pretty busy and…read morehad to walk me in. And it was covered since I purchased the tire from Firestone.

I was complaining at work about my experiences getting oil changes at the dealership, and little…read moredid I know all of my coworkers go see John for their car maintenance. Directors that have been with the company for 20 years drive in from Bethesda for him to work on their cars. With the glowing recommendations I made my next oil change appointment with him. I dropped my car off in the morning and it was ready by lunch. They did a standard inspection and I walked away only spending about $150 on an oil change and new headlight. I am used to spending $900-$2000 every oil change. This was such a relief to my checking account. I will certainly be a returning customer, and am thankful to be done with the dealership! .

Met and exceeded expectations. Thoroughly know their business. After the alignment service, the car…read moretravels straight as an arrow.

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

Courteous, timely service for my oil change. A definite value. Recommend for everyone looking for…read morequality automotive work.

I discovered a screw in one of my tires and went to Hanagan's. Although they were busy, the person…read moreon duty came out to my car - removed the screw and checked to make sure there was no leak. All good and no charge with a big smile on his face. Can't beat that kind of service!

At Hanagan's they will get the job done The staff are very awesome people and very knowledgeable…read morein their work.