You may want to avoid this location if you want to be properly fitted for a bike. Ran into a couple neighbors who bought two identical Haven Step Over beach cruisers. His fits his leg length; hers does not. Worried she is going to hurt her crotch as the frame is too high for her. They tell me the store will not help them out. Bike fitting before selling someone a bike is basic. Store may want to examine this practice as they may be setting up novice riders to hurt themselves. My business and recommendations will go elsewhere. read more

After purchasing a $1,300 bicycle from Roll that boasted fully functioning, self powered head and taillights, i get the bicycle home to find out all the power cables are too short and when the handlebars turn the wires get yanked out of socket. Upon bringing this to Roll's attention, they tell me it's a warranty issue and they can't do anything about it and that I'll have to wait until cannondale wants to fix it. Roll assembled the bicycle and didn't notice the defect during assembly. They have since made it out to be anybody's fault except for theirs. Now i have useless hardware attached to my bicycle that I have to remove and plug the holes in the frame where the cables go. Thanks for nothing Roll Bicycle co... read more

roll: Polaris is not my local bike shop, but I go out of my way to do business here. I started cycling about three years ago and I was a little late to the game. I walked into the store knowing nothing other than I wanted a nicer bike than I could get at the big box stores. I left the store feeling respected, completely happy with my purchase, and ready to ride. I recommend this particular location to friends and family because what's not to love? The service is second to none. The sales associates and shop crew are beyond awesome - totally laid back, friendly, knowledgeable, and always helpful. They show me what I'm looking for without pressure to buy. They patiently answer all of my questions and give me time to browse on my own. I really like that. I can look, ask questions, ponder my purchase, walk away, and then go back to buy when I'm ready. The sales associates are also honest. They don't oversell like some other stores try to do. I explain my needs and they match me with exactly what I need. When I bought my first bike, they could have sold me anything because I had no idea what I needed. I ended up with a mid-level bike that has held up well, still looks new, and makes my rides nothing but fun. Well, hills. Hills aren't always fun, but yeah. I am now in the market for a second bike because that's just the way things go. There is always a "need" for another bike. I will buy at roll: Polaris. You should do the same. Life is short; buy the bike at roll: Polaris! read more

Brimming with designer bikes and accessories, roll: is a super-cool store that's perfect for hip young professionals. This is high-end stuff, so be prepared to spend. However, the staff is friendly, knowledgeable and willing to field questions. It makes for customer service that just isn't available at stores where cheaper bikes are available. Moreover, the bikes are rad looking and quality! The store also offers classes on bike repair so you can do basic upkeep like fixing flats and such -- neat-o. There might be some cool bike shops on the High Street corridor, but this is the only place like this out in the 'burbs that I know of. read more

roll: Westerville - Bikes Near Me - Columbus, Ohio

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Love this place! Everyone is so friendly and knowledgeable....not to mention, TRUST WORTHY! I thought I needed a level 2 Tune Up and they called me to tell me I only needed Level 1. I appreciate their honesty...I would have never known the difference. I bought my bike from them about 8 years ago and just recently surprised my hubby with a nice bike. They guided me to the perfect bike for him! He loves it! Thank you!!!! 5 STARS!!! read more

The first time I 'rolled' into here (had to say that) the customer service was just fair at best although the one woman who eventually assisted me did let me go outside for a test ride. I thought I had narrowed down what I wanted but came back and this time the guy who waited on me was great! Explained everything, showed me the difference between the one bike I thought I wanted and one I think I now want. Adjusted things for me even though I was just going for a test ride, explained the service and answered every question I had. On a side note, not having owned a bike in a long time, I was freaking stunned by the prices on them now. Still debating what bike to get but appreciate the time they took with me to get me up to speed. read more

I must say, I had THE BEST customer service experience today. The store may have been closed to shoppers due to COVID-19, but that didn't stop Kevin from bringing the entire store to us. He was patient, he was friendly, and he didn't try to up sell us. I will definitely be back! read more

I'd been thinking about getting a bike for awhile but had kept quiet for most of the winter, because, well, this winter was rough all around. As the snow melted and sun emerged from hiding, my boyfriend looked at me and said "Do you want to look at getting a bike and hitting the bike paths together?" I surveyed some friends who'd purchased bikes in town, I had two stores that were very highly recommended. I checked out Roll online, looked over their bikes, compared prices, read as many descriptions and tried like hell to figure out how I was going to use the bike. The boy and I wandered into Roll yesterday ready to see what would work for me. Aaron greeted us when we walked in and started asking questions about what I was looking for/what I was looking to do on the bike. He steered me towards a bike that was not only affordable but was pretty much exactly what I was looking for. Then the fun stuff began. Roll has this "Perfect fit" system which scans your body, takes your measurements and then, after a few more questions, provides recommendations on how the bike should be fitted. Once Aaron got me set up with a helmet (and after a quick safety check), I was handed the bike and told to go for a quick ride around the parking lots. Now, I hadn't been on a bike in almost 20 years so it took a minute to get my balance and get going. Once I got going, it was hard to stop... the fitting was so perfect that it was like the bike had been made for me. Aaron was spot-on with his suggestion of bike, helmet, and accessories. Since we figured we would have to order a bike, we left the bike rack at home but they were super cool about us leaving the bike there and coming back for later that afternoon. All in all, I had a stellar experience here. For someone who hadn't been on a bike in ages, it was a very comfortable process. I asked questions, laughed and got some good tips. In fact, the experience was so good that my boyfriend says that when he needs to get a new bike he's going to Roll first. Whether novice or expert, this is a great place to start. read more

I did my research for months on the bike I wanted and where I wanted to get it. I heard about Roll-Polaris from friends. They weren't kidding - Roll rules for women! Now I'm sure they are awesome for men, but they helped me with everything not just once to their store but back and forth many times with questions and purchases. I love my new Giant and will frequent this store often. Everyone here is incredibly knowledgeable and want you to have a good experience cycling. Highly recommend. read more

roll: Westerville - Roll-Polaris, incredible selection of bikes - Bikes Near Me - Columbus, Ohio

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This rating is way past due. I got my bike and all the required gear at Roll a few years ago. I had an absolutely incredible experience. The employee who helped me was knowledgeable, extremely helpful and friendly! Fast forward to today... I needed some last minute inner tunes before Pelotonia tomorrow. I stopped in and asked for some help making sure everything looked okay, since I've been having recurring trouble with flats. I wish I had asked his name; I'm so grateful for the gentleman that helped me out. He checked the flat, replaced and inflated the new tube. He even gave me a quick tutorial of how I can more quickly change a tube myself. Roll isn't the closet shop to my house, but I'm happy to make the short trip for this kind of great service! read more

Great people, Huge selection of bikes: Santa Cruz, Giant, Felt, and a few others. Staff is super knowledgeable. they not only ride for fun but its a passion. Bought my left 4 bikes there. I will definitely go back when the time comes. read more

Very friendly even though we where only browsing. Not rude, and helped with multiple questions I had. Very happy they offer financing too.

The guys here are great. They will help even if you didn't buy your bike there, or if they even sell your brand of bike. Doesn't matter. I didn't have an LBS when I moved to the area, and they have been helping me keep my Diamondback running for years. And they have the nicest, and most expensive, bikes I've seen in person. read more

I stopped by roll for the first time back in February. Chris was very helpful with selecting a bike that was perfect for me. He was so informative and helpful with any questions that I had. I am always recommending roll to my friends. Roll is the place to go to! read more

roll: Westerville - Bikes Near Me - Columbus, Ohio

I don't remember the lady's name that helped me but she was super helpful! I'm currently looking for a cruiser bike to putz around town in. She showed me her most popular bikes for what I was looking for and explained the differences between them. She didn't pressure me to buy anything as I had explained I was only looking to get ideas. Thanks Roll! I will be back! read more

I've been really wanting a bike to ride on trails and to use as a source to maintain and improve my health. The pandemic has caused many folks to think the same way so bikes have been scarce in all major retailers and big box stores. I went to Roll to look at bikes with no real plans of buying one from there. Once in I saw the quality but beyond that a young man named Sam showed up and helped me understand what I needed, understand features, and the importance of finding the right bike. Well after talking to him I decided to customize a bike from Roll online. Sam had told me it would take about a week so I waited. Once I didn't receive any notice about the bike I sent an email through their website. I got an immediate response and while the particular bike I wanted wasn't available at the time due to pandemic I was offered another option that was rare and really an original. I declined that offer I really wanted the one I took the time to design so I asked about the display. Brian Iarocci told me if that display was available he would ensure that I got it and with all the customization that I asked for. Well the bike is ready all in less than a week from the time in which I made the inquiry. Kevin the GM at Polaris also communicated every step of the way via email and phone. Those guys made me feel like a top priority. Some may say "dude it's just a bike". The folks at Roll makes it so much more than that from the quality and customization of the bike to the unique and personalized level of service a great company, a great bike and awesome people. Thank you. Brien read more

Great shop in every way. I've been a cyclist for 40 years, and a Roll customer for a few years. I have been consistently impressed with the products, service, and business practices (at all their locations) , but something that happened yesterday motivated me to write this review. We lost power at our house on Tuesday night, which I mentioned on my Facebook page on Wednesday afternoon. Within 10 minutes, a manager had contacted me to offer to open HIS HOME to my wife and me if we needed someplace warm to eat, take a shower or do laundry, and reminded me that we were welcome to use the shower facilities at any of the stores. This level of "customer care" brings a whole new meaning to the phrase "full service bike shop". We are truly fortunate to have such businesses here in Columbus; Roll, you're the best! :-) read more

My dad gave me his '79 Schwinn Traveler a few years ago. He kept it up so it didn't really need much maintenance when he handed it over. At the beginning of the summer though, I realized I needed new shoes and new inner-tubes for the bike. Now, don't get me wrong-- I understand there are plenty of small Green Peace-ish bike shops littering the Columbus area, but I wanted my equipment pretty quick and I didn't want to go far. Think...bike shop for the Starbucks crowd. Decent service, a variety of products and sure, a lot of the stuff comes with a hefty price tag but that's because they're geared (ha ha) towards all sorts of cyclers. But on average, pricing is actually quite fair. Name brand jerseys, water bottles, bikes, everything you could think of. They also have a garage in the back where they fix/modify bikes. They'll even put your inner tubes in for you so you can, as they say, "roll out of the store". if you're just starting out they can help you. If you're doing tours around the world, they can help you and if you're somewhere in between--they can help you too. I should also say they have employees who have a specialty. There's the road guy, the off-road guy etc. Returns were basically painless. I got the wrong size tire and had already taken tags off and gotten the gum part (where it tan and not black) all oily and they took it back no problem. read more

I've been wanting to get a bike since last summer, and finally went in last week to pull the trigger on it. I was torn between a hybrid and a road bike and I just really wasn't sure. The folks up at Roll are so thorough and have great technology to fit you to the perfect bike. It's incredible. The people there are incredibly friendly and knowledgeable - and it's not overwhelming or intimidating if you're new to bicycling. I cannot recommend them enough. I ended up with a road bike that was in stock at another store and still in a box. My bike was assembled and ready to go the very next day - and I've been on it almost every day since. Great place. read more

Roll is my FAVORITE place around! Their bikes are fantastic and the staff is always really very helpful. I am old fashioned and love a good beach cruiser...which is where you can find the best ones around. Hang out there sometime, you'll be glad you did. read more

cool local bike shop with some nice local bikes. as you may know trying to find a bike in $400-500 price tangle is really hard right now. their website said they had a perfect one in stock that you could buy online and it would be in the store within 24 hours. i wanted to see for myself before purchasing so i went to the westerville location and unfortunately not in stock. I asked the manager if they could check the other locations and he said flat out that none of them have it. i pointed out that the website says in stock and he said sorry but website only updates every 24 hours and they all sold out this morning. I asked what if someone buys it right now online and he said they would have to give a refund. I sensed BS so when i got in my car I called the Dublin location and they did have it. I ended up going there and purchasing it. So why was the manager lying to me? was it just too much of an inconvenience to call like I asked? Would you trust a liar like this to repair your bike? would he throw in a used part and call it new cause he's too lazy to order it? read more

I do not understand how this bike shop is highly rated? I bought a Giant Defy this year. This is my third road bike, my first bike purchase from Roll. I hate the bike. They will not contact Giant to see if they would adjust something. They do not understand how it cannot be perfect. What is the worst, the manager Andrew has no clue why I would be unhappy with Roll. $6,000 later! I am now getting great service from a service guy that comes to my house. He ordered new sprockets, adjusted some things and the bike is getting better. It has not cost much. That is service!! Roll and Giant will not get my money again! read more

Just stopped by for a bike check up. They were pretty gracious and worked me in to take a look at it. However, once looking at it they were reluctant to fix the problem because they could not replicate it. They were nice enough to give me a quick tune up and (eventually) a couple of new pedals under warranty. Just average service really on the service side. I bought my bike there because they were highly recommended - hopefully they step it up on service after the sale. read more

I was in town for a mountain bike race and had to pick up a few things at the last minute. Chris helped me, he was super enthusiastic and very helpful in getting me everything I needed. Slick looking store. I also like that they have price matching, even with their own prices! If they have a lower price within 14 days they will refund the difference! I would definitely shop there again. read more

I had some hit or miss experiences with knowledge from the personnel. Ultimately, I worked with someone very knowledgeable and helpful and purchased my bike. They were awesome throughout the purchase process and spent extra time to make sure I knew how to take care of my bike. read more

Nice place to look at bikes, but that's about it. Long story short they have the worst customer service that I have ran into in a long time. I did buy a bike from them, but it won't be back for the 30 day check up. They need a tune up on the Manager. read more

I bought my road bike at Polaris three years ago and even though I live downtown now they are my store. They take care of my Sparkles with quick exquisite care and are helpful with my many questions. The shop rides are fun and that Chris Sharp will keep you in stitches just about any time. read more

I've purchased three bikes (1 adult and 2 kids bikes) from Roll. My initial experience three years ago was positive, however, I've had issues with my bike recently (bottom bracket) and when I've gone in the past 3-5 times the customer service has been horrendous. I am not sure if it's new staff or what, but I've walked in and it's been almost like they try to avoid customers. There were three co-workers talking about and working on their own wheels while I was waiting to check out and no one had even acknowledged that I was there. This was when I was buying parts from the store. I went in again after I had problems installing a bottom bracket, and when I took it in they had said my bike was completely totaled due to a very small indent in the threading of the bottom bracket area. I took the bike to REI and they re-threaded, re-surfaced the bottom bracket area, and installed the bottom bracket for $18.....that's customer service. I will never step foot into a Roll store again. Quite frankly, I am surprised the Roll Polaris store is in business still due to unsatisfactory customer service. I hope others that go there due get exceptional customer service, unlike myself, but I will not recommend this store to anyone. Go to REI or another local bike shop!! read more

Great store! Easy to find. Easy to get to. John was super in helping us find just the right bikes! No pressure and really understood our needs. Although they have great high-end racing bikes, they made us feel great about our more recreational choices! read more

Great customer service! They fix my tire in a couple of minutes and I was out the door. Will for sure go back.

roll: Polaris is my go-to bike store, and I live all the way out in Granville! The staff is super friendly and knowledgeable - but they don;t push stuff on you that you don't need. You walk in with a question, you walk out with an answer and exactly what you need for your bike. I always feel super comfortable coming in to find an accessory or dropping my bike off for service. The only other bike store I would try would be another roll : location! Best of the best. read more

Horrible customer service. My fiance was in the store for 10 minutes and no one evenn acknowledged him and they were employees that were available. He'll never go back. Looks like we'll be buying my bike from Bicycle One in Gahanna. read more