I would give a zero if possible. Rude and obnoxious staff. I had an insurance change which they no…read morelonger accepted so I needed to find another practice. About a year later my my insurance changed back so I decided to go back to Lakemoor but they never informed me that since I left their practice that I wasn't eligible to become a patient again by leaving. Not only that the office staff was extremely rude and hateful about it. They treated me as if I had broken an oath of loyalty to them. Had I known they were going to treat me this way in the first place I would have never become their patient. Having said this and vented, their doctors are great. Does this outweigh going through their office staff though? For me, no. Great doctors are easy to find. Great office personnel not so much.

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Completely incompetent. Honestly, the last time we even came in, we came with reports on allergies…read moretested at the GI and no one even knew what to do with it. Couple that with the fact that despite never being late on a copay and never receiving a bill for any additional balance, they sent it to collections without any communication - and I can honestly say this is the worst office in all of Knoxville, TN. Do yourself a favor and go anywhere else.

Thank you thank you thank to PA Laura Cole for everything you done for me Friday. I can breathe…read more75-80 percent better. You don't know how much I appreciate you and your knowledge. Thanks again from this grateful patient.

Dr. Cooper is a very reliable, compassionate understanding doctor. I would recommend him to anyone.read more

I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

DOT EXAM My experience has been and continues to be…read moreexcellent here when I need to renew my DOT. I was greeted by Dawn who is the on duty manager. She was very professional,helpful, and kind. My DOT physician was Dr Besola who was also very professional, helpful, and kind who made the whole process the easiest I ever have experienced. This is where you go for your DOT.

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

I love this office! My son is special needs and sees Dr. Syed Akhtar. He is very pleasant and…read moreabsolutely loves my son. He talks to him and entertains him as he examines him. Its so easy to get an appointment there when my son is sick. They have nurse practitioners but we always get into see Dr. Akhtar. The staff is always very friendly. I love that the office has a sick side and a well side with two different doors to them. I highly recommend the doctors office!