I went with a group of friends and my girlfriend. We arrived at 12:30 but didn't walk up till near 12:35 to make sure we were early enough. The instructions said to be there 15 minutes before the time you signed up for. They didn't start letting people in till 1:10. I competed the online survey but yet again I had to fill out more paperwork. Way past 1:30 am I had to listen to Sharon, the owners life story in the room people had to wait in. Where she came from, how she got the place. Who helped her. She doesn't get government assistance blah blah. Finally what I thought was it, we were on our way. To more of her talking. She showed us 3 rooms. told us the experiences SHE went through with these spirts. told us names. If I wanted to know all of this. I could have just watched a YouTube video. When I hear these experiences, it takes away from what I think could be something and it's not. You alter someone's opinion. The stupid scarecrows near the step and the Santa with the skull mask are a bit over the top. Anyway after touring 3 rooms and hearing all these stories from her, we are finally allowed to tour. It was past 2am. I paid for 1-4am. There were too many people to begin with. One chick was trying to sing to a ghost. I got told about my flashlight upon checking in which I read the instructions to a T And it did not state anything about flashlights instead mentioning head lamps. I had to walk back to my vehicle and found a small dinky flashlight as I did not bring my phone with me. My girlfriend was getting irrtated Sharon kept talking about this name and that named spirit and what happened to her and here is this spirits life story. There was a group who seemed to be everywhere we were or wanted to be and were obnoxiously loud. Too many people. I didn't experience anything but annoyance from the get-go and what I thought was something was someone else walking near me. It's not worth the drive and hard to believe the owner can't install a bathroom when I passed by many broken toilets and a bathroom that used to be there. I mean, there was one. Seems very stingy. I had no issues with Sharon other than talking way too much and not putting the flashlight into on the website. The bathroom I can live without but I am a guy and can just stand in a porta potty or go outside, which I didn't do but I felt bad for any woman who has to go and can't. There really should be a limit on the people booking this. This is probably why I didn't experience anything, and also I don't want to be told stories to try and make it seem like oh that's what Sharon mentioned. Why not let people roam, let people experience and if they have questions ask Sharon and she can say, you have experienced such and such. I defently won't be back, but I also wouldn't recommend this place either. paying for 1-4 when you really only get an hour and a half for 40 bucks seems slightly rediculous. I also didn't enjoy hearing about every effin spirit down to what they did or said to Sharon, and I don't care what show was here. I obviously know this is rated the top haunted places in New York. say that, say certain things, but don't try and alter my experiences. read more

ABSOLUTELY HORRIBLE!!!!! First, let me begin by saying this place is an absolute scam! I recently visited this place with a group of professional and very successful adults. From the moment we arrived we were treated like kindergarteners and yelled at for no reason. It is clear that the owner is on a power trip and she purposely looks for reasons to kick you off of her property and keep your 30$. She wants to start a confrontation so she has an excuse to kick you out of her house as she likes to call it. She runs the place worse than a Nazi concentration camp. If she doesn't like the way you look, walk or talk you will not be allowed in only after collecting all of your personal information including your driver license number. If you are a large male in good shape, forget about it! They will have their eyes on you as it is clear that their security will be threaten by you. It is obvious that groups of more than 3 are frowned upon for the reason being that the wanna be tough guy security guards fear not being able to control large groups. Every group was called together except for our group who were all called separately to be interrogated and harassed asking questions like, "Where were you before here?, Have you been drinking?. The owner screamed at everyone for no reason. As you are checking in, the owner takes notes in her notebook about you and security asses you as well. Once we all finally made it in we were put into a holding room where they check your license and make you fill out paperwork like you're being administered into the hospital. Then one member of our group was called out by security. He was accused of being intoxicated. This was completely false! Slowly three more members of our group were asked to leave as well. At that point the rest of us were not going to stay without our friends. The owner and her wanna be tough guy husband started screaming at us making all these crazy accusations and before we could even walk out the door, she was screaming that she was calling the sherif! We decided to stay because no one in our group was drunk! When the sherif arrived he knew the people by their first names because they are called out so many times!!!! As the sherif told us we could leave the owner came back out screaming that whenever she calls they never do anything! She was becoming so loud and crazy I would not be surprised if she got herself arrested. As we were leaving, we saw several other people get kicked out as well. They told us they were accused of being high! Really?! This place is a total scam. They just take your money which is non-refundable of course and they look for people to kick out in each tour strictly to make a profit. We are all in contact with our credit card companies to get our money back!Unless you like to be degraded, and treated like crap avoid this place at all costs. There are many other haunted places to visit. read more

Visited this place and wasn't impressed although it does have a old sorted history and don't doubt that it may be haunted. However the vast majority of rooms are staged with creepy dolls and halloweenish decor which is cheesy and not needed. However The most frighting thing is the owner and the staff. They are course discourteous aggressive verbally abuse and egomaniacal. Once entering they question you as if you were under suspicion for murder. I used to be a teachers aide and took our class to a scared straight prison class where they met the inmates. I have to say the lifers in Attica prison have nothing on this staff, they are MUCH more frightening!!! I suffer from Hypoglycemia and they questioned if anyone brought in any food and drink to the group of about 15. I answered honestly that I had brought in some snacks. Instantly I was surrounded by staff, all yelling at me and asking me to show them what I had as if I had a bomb in my backpack or something. Saying we can kick you out for this! I explained I suffer from Hypogycemia and if I have an an attack I need an instant intake of sugar or it could be a serious problem if not deadly, hence the candy and gatoraid. I even carry a note from my doctor in my wallet, they didn't care.They gave me so such trouble and made me feel horrible about myself and my condition. They suggested I buy their ridiculously over priced snacks and throw mine out in front of them. I said the ones you stock wont help me should I have an attack, this is a serious health issue. Finally after loudly berating me and embarrassing me for a good 15 minutes in front of everyone over a medical condition I have no control over, they allowed me to keep them. After that I tried to avoid anyone that worked there as much as possible until it was time to go. While there I saw them treat other visitors like this, just generally being pompous insensitive bully's and jerks to everyone who paid their hard earned money to get in. I will never go back after such treatment... reading the other reviews from his site and others I got off EASY (as unbelievable as that may seem ) with just public shaming and being yelled at. I wouldn't waste your money in my opinion its not worth it. Perhaps if the owner and staff were pleasant helpful and treated customers with respect, it may then be a different story. However its not, and with so may other haunted places in the WNY region offering ghost hunts/tours at a much cheaper price, there's no real reason to go here and risk being treated like pond scum, while your money lines their pockets. read more

Probably the most unprofessional group of people I've ever encountered. I do believe this to be a legitimate money scam. We are a group of 30+ year old professionals that takes time off of work once a year to visit a haunted location. This is a tradition for us. We have been doing it for over a decade and have been to multiple places across the united states. Never have I personally been treated so unprofessionally. The website schedule said that all members must attrive 30 minutes early. Our time was scheduled at 8. We arrived at 7:30. They claimed we were late. I've double checked the site... Still says 8. They then accused us of going out drinking. They walked around attempting to intimidate people into saying they were drunk. We had just left dinner and two of us had A single beer with pizza. Even if that is a violation of something (which our lawyer said it certainly is not) There is no way anyone could tell the two members had a beer. When one of the members said he had had a beer with dinner, our entire group was immediately kicked out of the place, but only after the staff managed to get all of our information and confiscate some of our equipment. The guide (Brad) was rude, loud, and clearly has some type of mental disorder. We called to speak to the manager/ owner. I believe her name was Sharon. We thought Brad was rude, but nothing compared to this lady. The first 10 minutes of the phone call were incoherent rants and screaming. While one of our members attempted to calm her down she put Brad on the phone who continued the screaming. After a while of attempting to calm these two ranting adults down, our group member was able to get confirmation that Sharon would call back on sunday to discuss a refund. At 9 am on saturday morning Shaon called our group member back with even more incoherent ranting about how her entire life is invested in this building and how she gets disrespected all the time... She also wasn't happy about a review one of our members gave the place. and continued to rant and moan. We politely hung up. I urge you to consider this post before wasting money here. In total, this place took 1,000 dollars from our group plus the gas and hotel accommodations required to make a close to 5 hour one way trip. We have contacted a lawyer who in interested in beginning a class action suit due to the unbelieveable amounts of people posting similar stories about this place . read more

Read the negative reviews of this place about the owner Sharon because they are all legit. She is a massive bully who holds the threat of throwing you out the building to yell at for whatever she want. I bought this trip up here for my wife. We are a team and ghost hunting together. We arrived a little bit early all excited, shot some pictures and video of the outside of the building, the owner Sharon came out screaming at us telling us we were trespassing and demanding that we delete all the video of the building saying we had no right to take pictures or video of the building. If we didn't delete it immediately she wouldn't let us in. Then after we were inside she came to one room that we were investigating, screaming at us, telling that we were us that we were hogging the room and made us turn off all of our cameras so she wouldn't be all on camera screaming at us talking to us like we were little children. We drove 7 hours here from Massachusetts, were so excited and could have been her biggest fans but instead this was a nightmare a trip, ruined my wife's birthday and our whole entire experience was Rolling Hills Asylum. She is the rudest, nastiest, and ungrateful person we are ever met and ruined our entire trip. Somebody needs to buy this place from her and get somebody in there who treats paranormal investigators with courtesy gives some respect to customers who spend hundreds of dollars to come here. We went out of our way to go to the opposite ends of the building from wherever any other person was mainly to not corrupt our own evidence but so that we wouldn't be loud and disrespect anybody else's evidence yet she kept coming around bothering us left and right. She is absolutely a horrible human being doesn't know how to treat people and doesn't deserve to own this awesome place. it's a shame because the paranormal activity is good but I would never ever come here again . do not come here go anywhere else but this place.. Let's put it this way , I am so upset I am writing this review at 330am after we left this place!!! I honestly believe she is possessed by an evil spirit, maybe even a DEMON, at least I hope she is cuz if this is her real personality she is the one who should be locked up in an insane asylum. read more

Having visited this place with an open mind, I can confidently say that this place is most definitely NOT haunted. Although, it does contain all the hallmarks of a moneymaking scam. You certainly don't have to believe me. But after you visit, be sure to add your own review. Spread the word. So that others don't fall prey to these charlatans. The first clue should be the attempt to build a brand around claims of hauntings with little focus on the actual, documented history of the property beyond the unsubstantiated urban legends of those who may or may not have once resided there. True that this property has had a rich history, significant to the community it's located in. As such, more should be done to preserve that history. More focus should be paid to the property's history as a county home, as these precursors to state run asylums are fast disappearing from the New York landscape. If being an "asylum" alone (which it was not) warranted the building being haunted then open the doors to Utica, Buff State and many others to "ghost tours" (don't hold your breath). However, this is/was simply a poorhouse masquerading as an asylum, masquerading as haunted. Furthermore, if the actual history of this structure or the structure itself were of any importance, than why not hold historical tours or photography tours (such being the case with other locations hosting ghost tours, where history plays an important role and general tours as well as photography tours are held). The clear answer, because to do so would hinder the branding as a haunted asylum. The more subtle answer is, to do so may bring to light that this place is in fact not at all haunted. Without the cover of low light, a visitor may stumble across the lengths of fishing filament strategically hung from the ceiling in areas where purported tales of spirits touching passerby's hair occur. Yes, this is a privately owned property/business. A privately owned property publicly making some very large claims. Robbing the community of a shared historical heritage to make a buck in the process. read more

Stay away! Stay far, far away! Not only do these people not care about you as a customer, or care if you receive terrible service and leave with various complaints, it's pretty obvious that they consider customers to be a hassle and an inconvenience. Why they even bother having this business when they're so obviously annoyed by working it is beyond me. I have never, ever been so abused or shaken by such mistreatment at a business...it was as if they were the actors in a haunted house, not business owners welcoming people to their establishment. Think "The Hills Have Eyes". Think "Texas Chainsaw Massacre". There is something terribly, terribly wrong with these people. They don't answer the phones; they merely show up at a very specific window of time to lure you through their dungeon, and God-forbid you show up 5 minutes late. You'll be tortured by the evil, uneducated (that's putting it lightly...Sloth from Goonies had more social skills than these hillbillies) henchman that opens the door solely so he can yell at you that you're bothering them. Then you'll be threatened with the police. Oh, and don't even think about getting your car stuck in their mud hole of a parking lot. They "don't care". They will not offer to help you, and will again just tell you to "get off their property". This was a terrifying experience and we didn't even get to go in the haunted building. These people should be shut down and arrested for threatening and harassing people. DO NOT GIVE THESE MONSTERS YOUR MONEY! DO NOT! Do yourself a favor and read all of their crazy, restrictive rules on their website. They are unaccommodating to say the least. You better follow their nasty rules or else. Do yourself another favor and take heed of all the other negative reviews out there. The positive reviews are talking about people seeing ghosts. The negative reviews are all talking about the very REAL mistreatment you'll receive as a REAL person. read more

The owner and staff run the place like a Nazi concentration camp and treat you with about the same amount of respect compassion and professionalism. Went once will never go again. Cool building and history, but horrid mean borderline abuse staff and ownership. The owner seems to be in her own little world on a power trip where shes some sort of power driven diva and everyone else is nothing but a nuisance . They treat you like your a criminal and a burden...excuse me I just paid good money to visit your venue don't you dare talk down to me or raise your voice get in my face or others over nothing. Its like they look for conflict with customers and its a contest between staff and owner too see who can be the most rude and derogatory towards the customers.. Beyond unprofessional to the point of being paranoid delusional. They said they thought they smelled weed from someone waiting in line, outside in the cold might I add. I didn't smell anything nor did any of the other people in line. They staff an obnoxious rude bald wanna be tough guy, went from each person shining flashlights in their eyes in their faces grilling them with questions and putting everyone through the ringer. Making threats of if the person who smells like weed doesn't fess up they wouldn't let anyone in. Turned out to be a false alarm as no one was found with weed. I have NEVER been treated so poorly by a business or witnessed others being treated so poorly and unprofessionally. All they really care about is getting your money after that your just a bother until you get out the door so the next batch of suckers can come in pay and be treated like crap. While the owner laughs all the way to the bank, AVOID AT ALL COSTS, unless you have a fetish for abuse and being treated like crap! read more

I recently visited the RHA for the first time. I was very skeptical about the whole haunting/ghost part. I was more interested in the history of the poor farm and the people who used to reside there. I was very fortunate to have the owner herself and a volunteer take us on a tour. I could have listened to her stories all night. I found it fascinating. She knew a lot about the place and there are rooms where they are not positive of the history of but you have to realize, she is not from this area and purchased the property not that long ago. So the amount she does know already is impressive. As far as being haunted, I really did not believe in that. But after some of the stuff I seen and heard for myself, I definitely believe there is energy there. I'm glad I didn't see any actual shadow people out of fear. But I did pick up a man's voice on my basic cell phone that can not otherwise be explained. I was surprised to read the reviews on line that were so negative. I had a wonderful experience. Sharon was gracious and courteous to us the whole time. She even provided tea and coffee for our tour. But I showed up on time and I was willing to cooperate with the rules set forth. Please remember she is trying to protect her property. How many people open up their homes to have a bunch of complete strangers trampsing through it on a daily basis? She has to maintain some order for her own safety and the safety of the property. We went with a bunch of skeptics. We came home a bunch of believers. We can't wait to book our next tour. read more

My girlfriend, friends, and I were thinking of renting out Rolling Hills for a night, as it had been my dream to investigate there for years. My girlfriend and I were on a road trip from Chicago to the east coast, and on our way back, I just wanted to see the place, and take some pictures. Not on the property, but from the street. After a few minutes, a car pulled up and shined its brights directly in our face, blocking our car from moving. A backwoods neanderthal then got out, and screamed at us that he was one of the owners, and that we were trespassing. He told us to leave immediately. What a jerk. Instead of telling us that they offer tours, and talking to us about the history, or availability, etc., he simply chased us off. In fact, he chased us off for good. We were going to book a night there, but after this, that will not happen as long as it is under current ownership. We saw no "No Trespassing" signs from where we were parked, and were not aware that they also owned the street. All of this could have been avoided, simply by telling us that we needed to leave in a nice tone of voice, or telling us about the place. After reading the reviews, this is how they operate all of the time, and I wouldn't go there now if I was paid. I am guessing that any good reviews printed on this website were before the current owners took over, or by the owners themselves. They have chased off another group of people interested in giving them business. read more

Im sure the venue is great but the person they have promoting it, Sharon Coyle Farley is giving a bad first impression on how everything is run there. She's trying to boost sales for halloween weedings for $2.5k and some of us in that specific paranormal group online were having a jest of it because that's a LOT of money for little reward- just a ceremony and a t-shirt basically. But we razz like pals do with each other because it's overpriced and we all investigate for free as we are blah blah so Sharon goes OFF on people calling them names, saying she's not wasting her time on everyone (sure? Then don't respond?) I called it a tourist trap to charge that much that only tourists would think is worth it so she STALKED THREE YEARS into my facebook profile and dug up a blog post from 2019 about my time at Eloise to try to throw it in my face? So Sharon- yeah- you got me. I've done investigations before. That's how I know you're a ripoff at 2.5k for an hour ceremony and a tshirt and a photo. You want good business? Fire Sharon. She's disrespectful and stalks and harasses people. Not a good look. Even if I were foolish enough to want to pay $2500 to have a wedding ceremony there and nothing more- I'd still not go there. Not liking a comment is one thing, Sharon, but to DIG 3YEARS into someone's facebook page because they called out a cash grab is narcissistic and creepy. Stay pressed, Sharon. read more

I wish there was a zero-star option as I would gladly give it. My three sons went to the asylum with my wife for my niece's birthday party this afternoon. They arrived a little early, so they decided to walk the grounds. In doing so, they came acoss a milk snake - a non-venomous snake that is great at rodent control. The owner came out to greet them and totally lost any sense of good judgement upon seeing the snake. She told my family, "I'm not scared of ghosts, but I hate snakes". My sons proceeded to tell the owner that the snake was harmless to people and was actually a benefit to have on her property, however, she proceeded to throw three bricks at it, with the third brick she threw landing on its tail and pinning it. My sister arrived and asked what was going on. The owner replied that it was her property and she could do what she wanted to with the snake. After the tour, my sister and brother rescued the snake and released it to a park that was adjacent to the property. In any event, this ruined the experience for all involved. My sister spent almost $400 for this party only for the owner to lose her mind and go crazy on a harmless snake. I wish this had been captured on video so the Department of Environmental Conservation could be made aware. Needless to say, she needs to be educated on the benefits of local wildlife. Until that time I recommend that people stay away. read more

Class action law suit! Wrong person I went to the bbb and this is not a recognized business wish I read the reviews first before I drove 10 hours GOING TO THE BBB Owner without exaggeration ruined my vacation 500$ AND NO RESPECT FOR ANYONE AROUND HER UNBELIEVABLY DEMEANING! Worst experience ever! I brought my family to Ny just for this. The owner a complete condescending u know! I came here with my daughter for her graduation. Absolutely ruined cause the owner blamed me for smoking Marijuana. She was condescending and rude to 3 customers before me. She was rude to her employees treating them with no respect. Read the rule and take the written on the wall.DONT GO HERE UNLESS U LIKE GIVING CONARTIST YOUR MONEY read more

HORRIBLE !!!!!!! The owner and her pathetic staff purposely try to pick on and actually BULLY everyone that walks in the door. They take your money and then try to find a reason to kick you out before the tour starts. They accused someone in our party of being intoxicated. FALSE. We witnessed them also pick on a couple near us accusing them of being under the influence of weed. I have a feeling the color of their skin and sexuality is why they were humiliated in front of a room full of people. Please don't take my word for it. READ THE REVIEWS !!!! I wish I would have. read more

My husband and I went there for our anniversary last night. The staff were wonderful. I loved seeing the place for the historical value; my husband is more into paranormal than I am and definitely did not leave disappointed. Not surprisingly, the place I felt a lot of activity was when we all walked into the morgue. One man collapsed and staff called 911. My husband said that he thought that the man had a "pass through." Whatever it was, the staff combined two groups into one, and we had a great time. Hope the man who passed out is doing well. read more

The lady that runs/owns this is a nut i ran a freedom of information act on this haunted suit via the New York State Police and this suit she is claiming to be original and haunted was in fact stolen and she has a fake one up. I witnessed her throw ten people out because she said she smelled alcohol on their breathe she then called the police on them to have them removed from the property after yelling and screaming at them. This place was a dump and not haunted what so ever, stay away beware of this lady and place read more

Let me tell you this place is AWESOME! and for all the reviewers who had something to say about Sharon, well follow the rules and you wouldn't have problems. She was sweet, informative, and all-around accommodating to our group. There are rules in this place for a reason, and she owns the property so respect it. Just follow them and you'll have a great time. Please and Thank you go a long way! read more

For the prices they charge I feel like the owner could be ALOT more respectful of her customers. She was down right rude and condescending . Screaming at people and accusing them of drinking alcohol just because she saw to go cups in the vehicle. Ridiculous. I will never go there again. I can't stress enough how vile and toxic this woman is. Don't waste your time and money. read more

Sharon and her staff were great! One of the last great custodians of a historical site. A General in organizing and making sure people have a great time investigating while being safe. Can't wait to come back. read more