Scratch and dent... these look brand new!!!! Our washer went out of course right before the…read moreweekend laundry duty. Not only did we have the washer problem but a counter height issue. None of the newer front loads would fit. Dan worked with us to get the feet to go down (not by simply twisting) and as you can see it fits perfectly. We purchased on a Tuesday and by Thursday we were cleaning clothes. All other big name places would've taken weeks to get them installed. I highly recommend A Better Buy Appliance to anyone not wanting to pay overpriced retailers and don't mind a minor flaw (still can't find one on my washer/dryer). I'm looking forward to another appliance going out just so I can get a nicer one here LOL.

looks like a money laundering front. went during store hours and it was closed, locked, and dark…read more it looked like someone had their cell phone and belongings on a table by the door. sign said "call for help" called four times with no answer.

Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

I highly recommend not ordering from this company. Despite their promises and assurances, it became…read moreevident that the company engages in misleading practices. I ordered a couch and it arrived with no legs. You would think this would be an simple problem to fix, but no. Instead the store sent me on a wild goose chase, searching for answers to resolve this issue. It took me 5 weeks for the store to finally deliver the legs, AFTER I was left with no choice but to involve my credit card company to intervene. I was promised mutiple times to be updated during the process and they failed to deliver on their word. Be wary of placing trust in a company that appears to have little regard for honesty in their dealings.

Great customer service. Recommend it 100% They have…read morefridges, other appliances for the house, and furniture for the house

My family and I have used Certified Appliance for over 20 years. They are extremely courteous,…read morefare, and they run an honest business. Not only are they punctual and professional, but you can rest assured the job will be done right! I feel very comfortable with them in my home. You can tell they take pride in their work and appearance. I would highly recommend using Certified Appliance!

From the owner: We specialize in LG and Samsung we are certified in Samsung, LG, whripool, GE, Frigidaire Bosch…read morethermador and many other brands. We work on refrigerators, ovens, cooktops, Range's, microwaves, over the range washers, dryers, dishwashers. Built-ins and ventahoods. We started this company to help the senior citizens in the community so many people try to take advantage of them. We have work in this industry for the last 20 years. We 3 owners decided to open this company for our community we also offer payments for any customers that need an appliance repair. No contracts just customers word and a friendly handshake. We are a honest and fair andvwant our community to know there is still companies that care.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

We've purchased a couple of items from them as well as have had repairs done by them. Always…read morehelpful and reasonable prices.

Don't do business with this company. I purchased a washer and dryer from them, and both have had…read moreongoing problems for the past three months. I've had to call them back multiple times for repairs, and the issues still haven't been resolved. The installation was also done incorrectly, which created additional problems. It's frustrating to keep having technicians return to fix issues that should have been handled properly the first time. Based on my experience, the customer service was unprofessional, and I was treated rudely when I tried to get the problems resolved. I regret buying from this business and would not recommend them to anyone looking for reliable appliances or dependable service. Do not do BUY FROM THIS COMPANY.

Beautiful furniture and great customer service Found a post…read moremade by them on Offer Up contacted them and went to pick it up unfortunately the item was bigger than expected so I had to come back later Was taken care of by the owner daughter herself she is amazing and very friendly making all the process very easy I went around and look at the furniture everything is beautiful and prices are affordable They are located next to Bandera HEB close to 410 and it might be a bit hidden o live near and never seen that store before until I saw a post through Offer Up I was very pleased in general I appreciate how they treat their customers with respect and a welcoming attitude Thank you

Extremely disappointed in the terrible customer service by David. There was an apparent lack of…read morecommunication and compassion. This is very unfortunate, and I am saddened to say that I will not be coming back.

This is the worst company I have ever had to deal with. The technician, especially one named S…read more Lan, does not listen to the homeowner at all. They are contracted with AHS, and when AHS informs the customer about what needs to be done, it is suggested in a very rude manner that they should call the office. I have informed AHS never to send A & S Appliance to my home again. My situation is still not resolved. I spoke with AHS, and they need to find another company to address the issues. If you don't have AHS, don't waste your money on this company. They have a bad attitude, are rude, and display a sense of entitlement. I should have known something was wrong after the second visit. The third time, the technician was supposed to inform me about what they needed to do, but S. Lan decided he knew better than me and left the premises instead.

Save your money please don't go here. I had bought a washer and dryer seven months ago. Washing…read moremachine broke down. They told me to pay $75 for a swap out. Then a month later the dryer went out. After having the washing machine for two months that one went out. I should've listen to the other reviews that were on here saying that they were no good. Washer and dryer looks nice on the outside was horrible in the inside

These folks have been super helpful with several purchases. Nice selection and great deals. They…read morecan work to arrange delivery, and often very quick. Anytime they didn't have what I was looking for, they were helpful in finding suitable options. Great to work with.

In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided…read morethat after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business.