This is the worst company I have ever had to deal with. The technician, especially one named S. Lan, does not listen to the homeowner at all. They are contracted with AHS, and when AHS informs the customer about what needs to be done, it is suggested in a very rude manner that they should call the office. I have informed AHS never to send A & S Appliance to my home again. My situation is still not resolved. I spoke with AHS, and they need to find another company to address the issues. If you don't have AHS, don't waste your money on this company. They have a bad attitude, are rude, and display a sense of entitlement. I should have known something was wrong after the second visit. The third time, the technician was supposed to inform me about what they needed to do, but S. Lan decided he knew better than me and left the premises instead. read more

Save your money please don't go here. I had bought a washer and dryer seven months ago. Washing machine broke down. They told me to pay $75 for a swap out. Then a month later the dryer went out. After having the washing machine for two months that one went out. I should've listen to the other reviews that were on here saying that they were no good. Washer and dryer looks nice on the outside was horrible in the inside read more

Shady and rude. Apparently none of their appliances have model numbers because they're apart of some special program? They only provide warranties on a case by case basis and they refuse to give our details over the phone; who does that? I'm in the market for a dishwasher but looks like I'll be purchasing new from Home Depot, it's not worth the hassle. Spoke to Julie (the owner) and Alyssa. read more

Due to a much needed issue with my dryer I instantly thought of A&S to purchase another one. The dryer that stopped working was purchased from them over 10 years ago (so they do have quality appliances). As we were finalizing the purchase order paperwork I asked the representative about the multiple signs they had posted around the store regarding a 10% off discount. The signs stated "10% off on reviews submitted on google, yelp, Facebook". I asked if that discount could be applied to my current purchase and showed her my review I just posted to google. I am aware that I should have asked prior to submitting my review online but due to the excellent service I received in the past it was a no brainer (I guess that's what I get for assuming). The representative stated that due to the sales representative discounting the cost of the dryer (which I had no knowledge of due to the sales woman showing me multiple dryers in that price range)the cost of the dryer has already been discounted therefore so no additional discounts can be applied. At that point I advised the rep that since it is not noted on the sign can it be applied. She then turns and asks another rep who rolls her eyes and say in a very RUDE TONE "just give her the 10%". I'm confused how it bothered her about me asking for something that is displayed by them to the public as an option to take advantage of. I am a firm believer that a closed mouth would get feed but apparently I should not only close my mouth but my eyes as well. I rejected the discount and paid the original cost of the dryer I desired, but be aware of the poor customer service you may receive. read more

I bought a refrigerator, washer, dryer, and dishwasher from them. The dishwasher and refrigerator were new just dented. The refrigerator was $2200 less than the normal price and it was significantly less than other dent shops. The staff were super friendly. I needed my old dishwasher removed and the new one installed. Like many places they don't install the dishwasher. The lady was very helpful and called a few places until she found a friend that would remove the old one and install the new one for me for $75. That was really helpful since I was making calls to find someone and wasn't having any luck. Though the order was placed late in the day and added to after I left the store; they still delivered the same day ( not many places deliver at 8pm) overall I am very impressed with the business. For the price, the quality is great. Way better than rolling the dice on craigslist which was my alternative for finding used appliances. read more

I purchased a used Maytag dryer with extra large capacity for only 130.00 with a 1 year warranty. I really loved this dryer but I did upgrade and bought a new one from Best Buy and am really missing my Maytag dryer that i bought from A & S. My washer just gave out so I am definitely going back to A & S for a washer. read more

This is a used appliance store that claims to guarantee their products and repair them if they r not working properly for a year. Well it has been a week now and I have called several times to get my washer repaired and everyday it's "I will get my nephew to call and set up appointment" and everyday no phone call back. So by shopping at A & S u r taking a total gamble. They don't keep their word! read more

GE refrigerator purchased in July 2016 with one year warranty. Started having problems of freezer not working in January 2017 when service was called and control board replaced. No service charge but control board was purchased for $158.72. The technician replaced the board and it worked for 2 months. He returned to service again and found wires not properly connected. He repaired and no service charge. Now, two weeks later, same problem. Tech stated that service board will need to be replaced as there was no warranty since he purchased at First Source and they do not honor warranties for technicians. I called First Source, not true. There is a one year warranty no matter who bought. I'm still battling for refridge to get repaired properly. A & S may want to give up their warranty as they cannot abide. I will repost, hopefully, a positive response if they can get things right! read more