I had a guy named Scott who came to my condo. He was early but callqed to check with me first to…read moremake sure I was home. I really appreciated that. I had a stopped up kitchen sink and two toilets. He was able to take care of all my problems. He was also a very pleasant guy and explained what was going on with everything in my condo since I had just moved in a month before. Very pleased with their service

These guys did a great job on a recent plumbing project I had…read more I had them come by for an estimate the other day. At the last moment before the plumbers arrival, I had to rush out and pick up one of my kids because my wife was running late. Despite the change of plans, he persevered, kept in touch, assessed the situation and gave me a price without any hassle or drama, which I appreciated. Some companies are not able to give estimates without both homeowners there walking thru everything which is ridiculous. Anyway, he came back a few days later, showed up right on time for the job and got to work right away. There was minimal disruption and the guy worked very well independently. In the end the project was completed successfully and everything was done exactly as I wanted. Five star work! It's kind of cliche but it's a little hard to find a good plumber these days. I'm glad to have found these Star Line and will definitely be using them in the future.

Marvin McKenzie was excellent. He was courteous and neat. Will request him again…read more 'X'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Very professional and honest with everything. I highly recommend Trust Rooter. Jose took care of…read moreeverything!

New to Palm Beach County I needed a plumber so I found one on Thumbtack!…read more Trust Rooter sent a plumber that was not only proficient but a confident professional! He was on time, courteous, and knowledgeable... So happy I found them, and Ive no hesitation to recommend them! Beth E Foote Boynton Beach

Jose was absolutely outstanding. From the moment he arrived, he was kind, respectful, and…read moreincredibly professional. His work was excellent, efficient, and done with great care and attention to detail. What truly stood out was his attitude he genuinely wanted to help, took the time to explain everything, and made the entire experience stress-free. If there were more professionals like Jose, customer service would be on a whole different level. I truly appreciate his dedication and the quality of his work. I will 100% recommend him to anyone who needs a plumber. A solid 10 out of 10 exceptional service in every way thank you Jose !!

I had a great experience with Water Heaters Only! They were quick to respond, showed up on time,…read moreand explained everything clearly. The technician was professional and made the whole process stress-free. My water heater is working perfectly now. Highly recommend them if you're in Pompano Beach!

Adam and Carl came out to replace my water heater, they were professional, friendly and fully…read moreexplained what needed to be done. The job was done quickly with no mess. They also give a six year warranty on parts and labor, which is better than the manufacturer's warranty. Oh yea, in addition, took care of the permitting process. Thank you.

We used Mike the Plumber for a variety of projects over the years, including most recently, the…read morerepair of an outdoor spigot. They always do excellent work. I like using this company alot. First, they always show up when they say they will. Second, their plumbers know what they're doing. Third, their guys have pointed out a couple of potential issues along the way which weren't part of the original scope of work, but nonetheless were pretty helpful to know as a homeowner. I know that pointing out issues is kind of like upselling, but it actually didn't come across as upselling because there wasn't any pressure to do the work. And that information you get is pretty helpful. The only downside to working with them is the price. They are by far the most expensive plumber I've worked with in the area. I kid you not, one time I got an estimate from them and as I reviewed their email in the middle of a Zoom call, I literally said out loud "holy fucking shit bro" not realizing my mic was on, which was a bit embarrassing. That said, I later agreed to the proposal because nobody else was available as fast. So yeah their availability and their quick response time is definitely important to me. I don't always use Mike's, sometimes they get undercut on price by a company that can come out quickly. But I know that when I do hire them, I will be in good hands, though with a lighter wallet. Four stars. Keep them in your contact list just in case!

They are very reliable and a family business. I had a leak at the base of my toilet outlet and they…read morehad it fixed and gone within 1/2 hours. They were actually able to come earlier than the window given, so they called and I was home. I was able to get on with my day .

Wonderful service. Had a problem with my daughter's toilet and ended up going with a whole duct…read moreclean on both toilets, showers, and sinks. Job was completely smoothly and quickly. My cat also warmed up quickly to our guy which was sweet as well.

Had an excellent experience today with Paradise Plumbing and our technician, Shivaughn. He was…read moreoriginally scheduled to come between 2pm and 6pm, but paradise called to see if we wanted him to come earlier. That worked out well with my schedule, and he was at our place about 30 minutes later. He was very kind, knowledgeable, and did an excellent job replacing 2 valves and our faucet in the kitchen. He truly went above and beyond and we are really happy with how everything turned out. I appreciate him asking questions about my preference for certain things before he did the work. He is very skilled and thorough, and we are very happy with the service. So far everything is working great! I also want to mention Paradise did a water heater replacement and dishwasher install at our other condo and did an excellent job!

I was stressed with my toilet not working so I texted Amy's Plumbing and in less than 2 minutes,…read moreAmy texted back saying she would try to fit me in the next morning. I thought "Wow!" She came right on time, diagnosed the problem and fixed it in no time! I asked if I could show her 2 other plumbing problems fearing that she would say no because she had a busy schedule that day, to my surprise she happily agreed, took note of my problems, said she would get back to me as soon as she could to schedule another visit. I thought I would have to replace 2 other faucets, but Amy thought she could fix it instead & saving me time and money!! This is not the first time I've called Amy, but I'm still amazed at how knowledgeable and professional Amy is and how quickly she resolves ANY issues I have and I pray that she never retires, because I'll never call any other plumber!! Amy is the BEST!!!

Extremely disappointing experience. I had been using Amy's Plumbing for a while -- they were always…read moreexpensive, but at least upfront with pricing and the work was done as promised. Unfortunately, the most recent job showed a complete change in their ethics and customer care. I called them to fix a leaking bathtub faucet in my guest bathroom. I was presented with two options: * $850 for a 3-handle replacement but requiring a hole in the wall, and * $1,150 for a 1-handle replacement with a clear promise that no hole in the wall would be needed. I agreed to the more expensive option specifically because they guaranteed no wall damage. While I was off the premises, Amy called insisting the plumber needed to be paid immediately before leaving. I paid. When I got home, I found a large hole in the wall in my master bedroom -- the exact thing they promised would not happen. I called Amy right away. Instead of owning the mistake, she blamed "miscommunication," said the plumber should have called me, and then started gaslighting me by claiming the job was "more expensive" and that I should be grateful that they kept the "old price." Absolutely absurd -- especially considering the already outrageous cost. I offered two reasonable solutions: * reduce the cost to the $850 option (the one that did require a hole), or * fix the wall they damaged. She refused both and showed zero interest in resolving the issue. Key points future customers should know: Pricing has become outrageous; greed has replaced fairness. They do not uphold their agreements -- even written or verbal commitments mean nothing here. Customer care is nonexistent. It feels like they have enough clients and simply don't care about losing anyone. If you're looking for an honest, reliable, and ethical plumbing company, this is not it. I never leave reviews like this, but the level of dishonesty and disrespect I experienced deserves to be public. UPDATE / CLARIFICATION: The owner posted a response that unfortunately does not match what actually happened, so I want to clarify a few key facts for anyone reading this. I was originally given two options for replacing my leaking tub faucet: $850 for a 3-handle valve, with a hole in the back wall. $1,150 for a single-handle upgraded valve, with a clear promise that no hole in the wall would be needed. I chose the more expensive option solely because I was told it would avoid cutting into the bedroom wall. However, when I came home, the wall was cut open anyway, and the tiles in the bathroom were also disturbed. I never received a call, no one asked permission, and no one sent photos before opening the wall. The work was done without any notice. The owner now claims that: the tiles "were not disturbed" (they were), I approved additional work because of corrosion (I was never contacted), and that "no one promised the wall wouldn't be opened" (the entire reason for choosing the $1,150 option was exactly that promise). These statements contradict what was discussed before the job started and what I saw afterward. I asked for a fair resolution -- either: * adjust the price to the $850 option, since that's effectively the method they ended up using, or * repair the wall they opened without authorization. Both were refused. I had used this company before when their pricing was high but transparent. This last experience showed a complete change: the price increased into unreasonable territory, the agreement wasn't honored, and decisions were made without my approval, followed by a response that tried to reframe the situation instead of addressing the issue. I stand by my original review. If you value straightforward communication, predictable pricing, and respect for your home, please be cautious here.

The good part was that the lady call me to cancel the service, but I was waiting half day for a…read moreplumber that never came. I can't rate the service because they never arrived my place, but they look like with not rush they could solve your issue.

Tried to charge $1,800 for a laundry box replacement. Job should have been $350 max. Very…read moredishonorable business practice.

Tom came over and said it was an easy job. He promised a quote that evening, then promised it the…read morenext day, then the next. Never received any quote and moving on. Seems Tom just likes jerking people around and wasting their time. I wouldn't trust this company with my toilet flapper.

Tom just came in to do what other plumber couldn't. I hired another plumber last week and he said…read morewe had to replace the whole shower valve and break the tiles. Tom was able to repair the shower valve and he only charged for an hours labor instead of the $1000 bill the other plumber quoted me.

Jason and his technician were wonderful. They came out and explained what I needed and the…read moredifferent levels of work that could be done including the replacement of the entire toilet if needed. They explained everything and answered all of my questions. The guys were clean, presentable, professional, and very knowledgeable. The cost for the repair was half the price of what some of the other plumbers in the area charge. The work they did is high quality, and I highly recommend John the Plumber.

My plumber since 2014.The company has grown but they are still the professional guys they have…read morealways been,The office is great and the plumbers are very good.They come out immediately,diagnose the problem and give you a written estimate immediately.Everything they do is done right the first time.I would never call anyone else.