Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

I live 2 miles away and have never been here until this past issue with my car…read more They did amazingly fast work for a wrecked and nearly totaled car. There was one issue where a part went bad as we opted for used and it was replaced with a new part free of charge. To me it seems as though they are trying hard to make customers happy and are working to gain the respect of this community. They seem to work on quite a few cars and sell quite a few as well. I have not purchased a car here but came close with my car being so bad off. But we opted to fix and see if we can make it another 2 years with our current vehicle

Gave this place a chance, despite warnings from other reviews…read more First red flag was that the vehicle I purchased was advertised as a 2009 vehicle with only around 190,000 miles on it. (screen shotted it for use as evidence in court) Upon purchase, on the spec sheet it was actually a 2008 vehicle with over 220,000 miles on it. Pretty shady bait and switch. This is the kind of stuff judges fume over. Second red flag was that I had asked if anything was wrong with it. I was told that apart from needing a new battery and the fact that the alternator was just switched out, there was absolutely nothing wrong with it at all and everything worked. I trusted what I was told being that the person selling this was a very experienced mechanic. I shouldn't have trusted him. So lets get started with what was wrong: 1. The key I was provided starts the engine, but is a different key from the driver door. (either the door got swapped or the ignition lock) I can't lock and secure my vehicle without locking myself out. Costs $200-$300 to have a new key made by a locksmith. Pretty major thing to leave out of the description if you ask me. 2. The belt in my vehicle shred apart in one day. One day. He tried to make good and not leave me stranded in the middle of nowhere, and replaced it with another incorrect belt that shred apart on the second day. 3. The leads for the second battery were no good. 4. The interior lights still do not work despite telling me he knew it worked and that all it needed was a new battery. 5. There was a flat tire on the vehicle that he told me he would replace because it had a leak. He didn't replace it. He simply patched the hole and slapped the same tire with some dry rot right back on in front of me. 6. The loading ramp on the vehicle does not work. At all. Had an electrician and mechanic inspect it... The entire electrical system powering it is completely defunct. 7. He had claimed all the fluids were checked and refilled. The power steering fluid was nearly empty. 8. The side view mirror on the passenger side is essentially useless and makes changing lanes a risky and dangerous task. It took a 20 year old mechanic with two years experience only ten minutes to spot these flaws, yet the mechanic with a lifetime of experience who has a business repairing vehicles to sell them somehow "missed" all this and decided to sell it to me in its condition, even going as far as risking my life just for a profit. Wanted to like the guy, seems like a stand-up citizen... But the business ethic and vigilance exercised by his practice was abysmal at best. In short, I was completely ripped off and the only reason why he came to help me was probably because of him mentioning that he liked me and knew that I was getting ripped off so he didn't want it weighing on his conscience. I'd easily remove this 1-star review if he made it right and compensated me for the hell he put me through, but as of now my family is in the middle of collaborating with our U.N lawyer to file a lawsuit on his business. I was wise enough to document all of his claims to be used as evidence against him. I drove 4 hours to get ripped off, it only makes sense for him to have to drive 4 hours to NY to attend court proceedings. Even if I don't win, it'll be nice to know he'll likely have to make two round trips just to show up to court. Do not trust this business. Trust the other one star reviews here.

I've been here twice for service and this is hands down the best dealership I go to (I also have a…read morePorsche and an Audi). They have great communication, super friendly (even gave me a ride down the road to the BBQ spot). Their pricing is solid and they don't try to upsale you on services. My last visit was with Ralph and Lee gave me a ride fantastic guys. Oh and the waiting area is the best, they even give you a poker chip for the snack shop where they have actual food like sandwiches.

The good: - Comfortable lounge area with snacks…read more - Prompt attention The bad: - went twice for water leakage inside car. Each time I was charged over $200 for clearing of the sunroof drain - 3rd time I was told that it was chronic and I needed replace whole sunroof assembly for over $8000! Took car for second opinion from a mechanic and they fixed issue by clearing AC drain! NOT sunroof drain! Took 2 minutes. - They ripped me off with a failed diagnosis and tried to con me into an unnecessary expensive repair - will not go back!

These guys are ridiculously nice people. You'll think I made this up, but the other guy that works…read morehere, Jason, just rescued a kitten that got stranded in the storm a week or so ago and he's keeping until the lady at the cat rescue has room for him. He had the kitty with him at work in a crate and took him out so I could see him. I don't know if he's single, ladies, but he's a good man. Again, we were fixing our Acura for sale; somewhere in between the inspection and sale interactions, the radiator cracked. Our purchaser took the car to a Honda dealer in Waldorf - their price? $470. The Auto Doctor? $350. They are always saving us money and they their work is impeccable. Thank you again, Mike & Jason!! Take good care of that kitty!

Auto Doctor is an affordable, honest, and efficient repair shop. I've been a customer for about two…read moreyears now and really appreciate having a business like this in my neighborhood. Don't be fooled by the simplicity and grittiness of the shop - they do quality work at affordable rates. They can get swamped sometimes so definitely call ahead. I made the mistake of just stopping by on a Saturday morning for an oil change but had to come back the following weekend because they were booked. Recent comparison shopping - I needed front brake pads & rotors. The dealership wanted to charge $700. At Auto Doctor, I only paid $400 which included an oil change and tire rotation. Huge savings and I could not be happier with the work. I highly recommend this shop - great service and prices.

Fast, high quality work. Fair price. Did a lift on my f150 in 4 hours. Will come back.read more

Friendly, courteous and professional. I would recommend…read morethem to anyone that needs customized work or parts for their vehicle.

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

'Service Excellence' does not begin to express the way in which Rodd Bowman processed and managed…read moremy claim and complaint. For context, it had been several months later (due to an emergency international relocation the week of the initial incident). When I returned, I was able to resume life and decided to share my experience here. From that moment forward, Mr. Bowman took care of me and the matter with empathy, understanding and stellar professionalism! He arranged for the repair, provided a dealer rental, 50% payment towards the repair, with the remaining 50% towards my next vehicle. My vehicle is now good as new. No stress involved. Thanks for the rockstar service Rodd & Chuck!

My terrible experience is with Autoboss Repair shop that is owned by this dealer. I took my car…read morethere for alternator replacement. After I received the car back it has not been the same. The broke the tensioner, pulley, and now my power steering stopped working. STAY AWAY FROM THESE SCAMMERS!

Bought a 2010 jeep and Paula was amazing. Her husband was a very nice an as well. They went above…read moreand beyond to make sure I was satisfied with my purchase price, extra key and friendly service Looking for a car with low miles for my son. I will purchase another from them if I see something for him.

I've recently had two of my vehicles worked on at Dameron Auto Body and am extremely pleased with…read morethe quick, friendly, and professional service my family and I received. They even returned my vehicles cleaner than when I dropped them off. I highly recommend this family run business for all of your auto body needs.