I would no longer recommend this business. Attention to detail and customer service has been non…read moreexistent since John the owner passed away. They don't return phone calls and don't service their customers because no one ever returns your call. So disappointing. I guarantee John is rolling over in his grave.

I am in the process of having a ductless mini split installed by Silver Lake Air. Technician Jeff…read moreReynolds showed up on time, prepared, efficient, polite and extremely protective of my health. He wore a mask, cleaned what he touched and kept his social distance. It is so refreshing when a company responds in a timely manner and provides a quality product, quality workmanship and knowledgeable friendly associates. I would definitely recommend this company. Geri Cellini Plympton, Ma.

We used them for our historic museum installation for HVAC. Myles was the consummate professional…read more He understood the unique needs of a historic structure and was sensitive to our fragile collection. He also took the time to go over everything and worked around our schedule field trips. He worked quickly and was able to ensure we were able to open for our regular season.

Myles and his team service our Condo Association annually. Their work is always timely and…read morecomplete, no surprises. They are professional, they answer any questions asked and are very respectful when in our units to do the needed work, very clean and polite, bottom line - 5 Star customer service

Have had two seasonal checkups. Happy with work and technicians. HVAC cooling checkup today…read more Matthew was superb with updating me on the work done. I like receiving work checklist report via email. Also had other Beantown work done recently...installing a chandelier. Great guys who did a great job. Like Matthew, very professional and personable. now living in Plymouth.

horrible service all around just like everyone else is saying. They totally screwed my family on a…read morelarger ac install.

I've used him twice now, once to replace my hot water heater and once because my baseboard was…read moremaking a weird sound. Both times, he picked the phone right up, which is something I can't say about the other 15 guys I called. Came when he said he would both times, fixed the problem both times, charged what he said he would charge on the phone both times. Not much more I can ask for.

This guy deserves no stars. My mother called Isaac's for service to her oil heater that stopped…read moreworking in the morning. She had oil, just needed to have the heater serviced. Ray Isaac agreed to come to the house and told her he'd call her when he was in the area. By 5:30, he had not shown to the house and ignored 4 phone calls from my mother. I called Ray and left a voicemail making a point to sound ditzy & clueless about the entire heating unit and asked for him to call back. The guy called me back within 5 minutes. He even seemed like he was going to come to the house until he asked my address. If he wasn't already unprofessional in that he called back some young girl and ignored his prior scheduled visit, I never expected him to start chastising me and MOCKING my mother's request for service! His response to my telling him my address was "Do you know how insulting it is that you need me to come work on the unit but have had other guys service it since I've been there last. But you need help now?" He then started mimicking the conversation he had with my mother. Professional. I told him that he was unavailable for our last two requests over the past two years and that he couldn't expect us to sit and shiver until his schedule freed up. His response: he works for a living. My advice: We all "work for a living" and given this guys ridiculous behavior, our money is better spent anywhere else. The man had no intention of coming to the house, but left my mother hanging all day expecting him to show to the house. His actions left us without heat for the night.

Nate does excellent work, and came through in a timely manner. He is great to deal with, fair, and…read moreis willing to meet the customers needs with care and proficiency.

The guy seemed careless! He said I'm tied up and gave me a name to call and even before I try to…read moreunderstand what was he saying he closed the line!!!

Dave and crew do a great job and I would highly recommend…read more Had another HVAC company come out and the young kid did not know what he was doing. Experience matters.

Don't use!! We've used them as our service provider for heating. Woke up to a massive flood and…read morewater shooting out of our unit at 5am ( I suspect they didn't inspect or fix it appropriately during our annual maintenance). Called at 5am and got the call center. They took all my info but got no response. Had to figure out how to shut down the water and unit myself while cold water was spraying everywhere. Called back again at 8am and got call center again. They said they sent the message and tech got the page at 5am when I originally called. Yet no call back from the tech or anyone! Had to call back again at 9am. This time got the office. The woman on the other end couldn't have cared less that my basement was flooded, I had no heat or water, that we're regular customers and that no one called back. She said the tech was on vacation! So why have a calling service if you're not going staff it appropriately or care to respond? Frankly if the tech called me back and said he was on vacation I would have been fine with that so I could have moved on to another emergency service sooner. Good service and communication really isn't that hard.

The service we received was unacceptable, and I would not recommend this provider to anyone. I…read morealways deal fairly, but we were charged double the service call fee--a cost that was never disclosed or discussed ahead of time--even though the technician did basically nothing. He failed to check the serial number, guessed the unit's age, and gave us a diagnosis that a second opinion today proved was completely wrong. To make matters worse, he promised to follow up the next day but never did. If you value your time, don't use this provider

We just moved into our place and could not figure out how our A/C unit worked and it was hot. I…read morerandomly called Remedy Cooling and Heating at 5 on a Wednesday hoping anyone would answer and he did. He spent about a half our with me on FaceTime walking me through the steps and trying to figure out the issue without even hesitating....and I wasn't even a customer; just a random person looking for help. Remy will now be our HVAC go to from now on. I could not recommend him higher and know he will take great care of all his customers! Steve

I called McKay plumbing to install a new delta kitchen faucet and 2 bidet seats. It is just basic…read moreplumbing. I had all the supplies and everything cleaned out from under the kitchen sink. And around the toilets. He charged us 428.00 for 30 minutes work. 28.00 he says is for supply lines. But they were in the boxes from the supplier. I believe that we were way over charged and am placing this review to let you know this man would never be my choice again. I believe he ripped us off. Not a man of good character.

I was told by the office after the work the bill would be $150, then I got a $225 charger. All the…read moredid was reconnect a hose and it was a bad thermostat. That I replaced after, no hardware was installed by McKays. The didn't even need to check the whole system. When I called to discuss, they didn't help. Very dissatisfied.