Was a long term customer on auto delivery. I just happened to look at my oil gauge and it was literally on empty. It was a Sunday before the big storm, and I called and said this is urgent please come and fill me up... and why am I on empty in the first place. Well - left 3 messages with answering service, 1 voice message with office manager, and I emailed them. I had to put in 30 gals of diesel on my own. They delivered on Tuesday. Never called to explain why I was empty - just said they were too busy. No explanation, no call back, I cancelled them. NOT because they missed an auto delivery by 2 weeks, more so that they never returned any of my requests for an explanation. Talked to Office Manager -- "We are just too busy" - I said ok, I am going to find a company that's not that busy..... good bye! read more

Alvin Hollis - empty - Plumbing Near Me - South Weymouth, Massachusetts

Left me empty before Christmas. Filled tank 2 days later for $930. (275 gal). I was PO

We moved to the South Shore in 2018, and neighbors told us to go with Alvin Hollis since they're local and family owned. They were ok in the beginning, but in 2026, they couldn't send anyone out to fix our heat for over a week. (!!!) The woman at the office said, "Yeah, we only have two guys." This is strange, especially if you're already a client. Don't think we'll be doing business with them again. read more

Ryan did my yearly tuneup on my furnace. Second year with him doing tuneup. He is a great worker. He's very knowledgeable, polite and friendly. Excellent people skills and he explains everything very well. read more

Alvin Hollis boasts that they have been around for Four Generations! Well, the way Jim Bicknell handles himself running this family owned business...their future may begin to start looking dim. A person like Jim Bicknell is rude and arrogant. It would appear that Mr. Bicknell would never have been able to rise to the level of his position as Director if it wasn't that he got into this business only by the accident of birth! Mr. Bicknell has no interest in customer service whatsoever. Furthermore, his behavior strongly suggests that it would be wise for him to sign up for an Anger Management program. Who slams the phone down on a customer? And, their pricing.....that's a whole different story. Make sure to price shop before letting Alvin Hollis get into your wallet! read more

When I moved here to Brockton, Ma We used this oil company Alvin Hollis and I did receive great service at once, what I am frustrated about the service we received as my son was in a very bad truck rollover and things became very challenging and we were struggling when my hours were cut to care for my son. We found a place to assist us with oil and we had a small balance which we were going to pay like under $ 400.00 but with our limited hours we couldn't pay everything. We had no oil two days and they told the place that assists with oil that we will not deliver to them they need to find another oil company and I am so upset as they never called to say they have been committed to us for all these years let's check to see if everything with this family is ok. Let's see if they need any of services , let's see how we can help this family but to turn us down as we have no oil for two days !! really Alvin Hollis I am disgusted the way your company has treated my family and my son almost lost his life and we were financially set back sending us to collections we had no idea but trust in believe good customers are hard to find solid and committed remember that no money can replace that we keep your business going through cash or these programs and us as good customers. It would have been nice if your company checked on their customers that's showing you care. But telling the company that;s providing assistance to a family to find another oil company when we had no oil I am very turned off and so should the other customers. That's not loyalty and I am filing a legal complaint we had no oil. This is very sad and we are disappointed in Alvin Hollis read more

We had our annual furnace maintenance done on October 21. The technician, Steve, was excellent. Our furnace has never run so run so beautifully. Thank you Steve. read more

At the beginning of Every single heating season (for 5 years now) this company leaves an 18 unit apartment building in Dorchester (a system that they recommended and installed) without heat and hot water for days. It's been 3 days now and they say they can't come out for another 2. So that's No hot water or heat for at least 5 days just like every year. As usual they will follow up my complaint with excuses and lies but the reality is this "2 man" unscrupulous outfit should be ashamed of themselves and the lack of service provided to their customers. Not reliable, not loyal, not good at what they do. read more

Their customer service sucks. They could care less. Twice they screwed up and wouldn't accept blame. I told them that I wanted only 100 gallons because I was moving what did they do they filled the tank. The slip clearly said 100 gallons. Another time I went away and when I came back my tank had been filled I didn't order it and the slip again said call customer before you go. I again called and got no where. You would think they would at least apologize. They told me to just close the account. In this day and age most companies only have customer service to give you think they would care a little more especially this one who charges higher prices for oil than anyone on the south shore. I wouldn't recommend them at all. read more

I have had the pleasure of working with The Alvin Hollis team now for nearly 20 years. Starting in 2006 the company help with a major addition to my home. I needed an entire heating (Gas forced Air) and A/C System for a 2200 sq ft. addition along with addressing a serious existing issue with a poorly designed system in the original part of the house. Additionally I added a Bosch On-Demand Hot Water system and at that time this was a very new product... 17 years later the system is still running just as day one. Recently my A/C unit went and the team was quick to respond. Even with the difficulty in getting new units I was back up in running with a new state of the art Carrier 3.5 ton unit and my addition is COOL & QUIET.. I would always recommend the Alvin Hollis team.. Daniel A. read more

Alvin Hollis came out for our home inspection along with Tiger Home Inspections and Laura Carbone inspected the oil tank and looked over the Furnace. We had concerns about the unit so we followed up with Alvin Hollis and Jim Bicknell came to the house. In short we needed to replace the AC unit. Due to the size and age of the furnace the new AC unit could not be attached. If it wasn't for Jim and his knowledge we would have been in a pickle once we closed on the home and had to eat the cost of a new oil furnace. Being new homeowners no one wants unexpected costs. Jim saved us with his knowledge and forward thinking. Everything this was replaced and the crew was very professional and courteous. Laura has kept in touch with us and got us scheduled for oil deliveries and service on our equipment moving forward. So one less thing to worry about! I would highly recommend Alvin Hollis for all your HVAC and plumbing needs. Call with confidence and know they are your one stop shop for all your needs! read more

Alvin Hollis was the third company we consulted for installing central A/C in our 1800s home. The salesperson we met with was extremely knowledgeable, was the only person who arrived with a tape measure to take measurements, and was able to show us exactly where the condenser and evaporator would go. The price was what we were expecting; they were able to install within a few weeks of consulting with us (in August 2020)! read more

I wish I could give a zero star to this fraudulent company. We tried to contact the company owner Laura Carbone and the response from her is their data is correct. So obviously the owner knew and endorsed the frauds. We closed the house on 24Jan2022. Noticing the house had a broken oil gauge and some furnace water leaking, we called Alvin Hollis for service because previous owner used them. Then Joe (later turned out to be the sales guy) showed up and had my husband sign a contract without explaining what it was for. As a result, my husband assumed it's for the service call. It's not until we got the first oil delivery receipt, I called the office asking why. The lady said Joe had us sign a two-year automatic oil delivery contract. OMG! In total from 28Jan to 14Mar (45days) they claimed they delivered 667.5 gallon (15 gallon per day) for an empty, non-heated house. The house was renovated and not occupied with heat all shut off until 08Apr (My contractors can witness I always wore Canada Goose in the house overseeing their progress, because heat was shutoff and room temperature were no more than 50F) We terminated the contract on 17 Mar officially, realizing their oil quantity was way off from common sense perspective (my other house, ~2000 sqft used 460 gallon in total from Oct to Apr with room temperature kept to 70F, i.e. 2.6 gallon per day). We will take legal actions against this fraudulent company, and will keep the community posted. read more

Appreciate Bonnie the office managers response but they did agree to replace the flange, it's appreciated they finally did, and not appreciated that it has been such a hassle. We never complained about the charge as there was none, we complained they never did it and agreed to as part of the overall project. They also did not tell us that it would be better to do the wall units but did present them in the course of the pitch/bid. It was simply unlucky that we chose the ceiling instead and we never held them accountable for that as it wasn't their fault. To pretend that they guessed ahead of time we would run into that is disingenuous at best and it wasn't even a complaint. Not that I expect the office manager who was present for any of it to know what did or did not happen but definitely dishonest to portray it as we insisted on wall units. Still not sure what that has do to with simple finish work from their own job such as spakling and covering up their holes. read more

Had no heat inDecember so called them as they annually service the gas heat/AC unit. They came out after midnight and got it started. It turns out the blower had gone and they quoted prices to replace part or whole system as it is already @7 yrs old. I opted to replace part and everything works great. No pressure to buy whole new system but glad to have option as nothing lasts very long these days. Also used them @7 yrs ago when they did complete bathroom remodels and was very satisfied then as well. Even the town inspector seemed relieved to know they had done the work which gave me an extra vote of confidence. Always polite, clean and easy to do business with!! read more

Our oil burner cracked the Friday of (a very cold) President's Day weekend. After searching for someone to come and look at it, and give us a price on installing a new one - Alvin Hollis returned my message and arrived on the holiday. The installation was done 3 days later and we couldn't be happier with the service that Alvin Hollis provided. The team is courteous, professional and safely follows all Covid protocol. We now have secured a service contract with Alvin Hollis and are very pleased with our decision. read more

Alvin Hollis has provided excellent HVAC/plumbing service since I and my wife purchased our new home in S. Weymouth in the summer of 2018. Their phone is answered by a human being, messages are promptly returned, and their service technicians are thoroughly professional, friendly, and prompt. Specifically, they installed a Mitsubishi HVAC system in our two-car garage, which has been converted into my workshop. The price was reasonable, the installers worked in tandem with the electricians, and the work was completed in a single day. Not a single trace of the unit's packing materials was left behind, and the the unit is modern, easy to use, and very efficient. Alvin Hollis has reaffirmed our belief that patronizing a locally owned family business is the way to go. read more

My second review because the hits just keep coming. We got rid of AH but continue to be haunted. Bought a house that had been serviced by AH for years -all their slips are by the furnace. After being really disappointed by their inability to fix our central air last summer (like 5 visits -then a kid fresh out of HVAC school took care of it) our furnace started acting up this summer. Billows of black smoke out of the chimney this August -our house looked and smelled like a locomotive. A different service company came, told us it hadn't been properly cleaned in years. $350 later it was smoke-free. I'll note again that a stack of AH's service slips are next to the furnace. read more

always on time, fair and reasonable, definitely would recommend

Cancelling my appointment last minute with the excuse that they are overbooked. I scheduled my maintenance appointment a month prior and confirmed the day of the appointment that they were coming only for them to cancel an hour after my confirmation. read more

I have used Alvin Hollis for 5 years now and I can't say enough good things about them. Last week I finally had to replace my boiler and a skilled technician got right on it and finished the job quickly. From the phone answerer to the technicians, all really know their stuff. Very professional, prompt, easy to do business with. I have recommended them to several friends and others in my condo building. read more

We have had a terrible experience with this company, and one that keeps getting worse. They installed a boiler in our home two years ago. This year, the vent damper they sold and installed broke. They came and replaced it, and tried to charge us for both the part and labor, despite the fact that it was under warranty. It broke again, two months later. They again replaced it, and now are insisting on charging us again, for the same part and labor, that they have now failed twice to properly supply and install. We tried to submit a negative review on their website, and it was blocked. So while you will notice that their website contains only positive reviews, the reason appears to be that they refuse to post negative reviews and simply cherry pick the positive ones to make the company look good. A very sketchy operation, to say the least. read more

I called this guy to come out and give us an estimate. His prices are high and he could not answer simple questions. He became arrogant so we just kept quiet until he finally left. Later we learned that our neighbor had him for some work and reaffirmed our observations -- the guy just is not forthright. We do not understand any of the positive comments? Very strange! Anyone know of a decent plumber? read more

WOW, rude rude rude, i called for a price on a service contract, they wanted to know if it was oil, yes. is it hot water, steam or some other type, well I don't know. then he wanted to come and look at it. so i wanted to know the price first, he says if its a newer system it could be free. so I said sure, come and look at it. then the guy says, well am I going to get the business? I don't just come out to look at things for nothing. what an asshole. I told him I will call someone else. he hung up on me. read more

Was planning on having them do some plumbing work. Had scheduled the appointment and discussed in detail the needs and equipment/parts required. It was all in the system, dotted my i's and crossed my t's. They called to let us know that the guy was not going to show up til the end of the window and also asked if we needed a particular piece of equipment, the one I had verified with the service department on two separate occasions. They called 15 minutes before the end of the window to let us know the guy was going to grab lunch and had to return to the warehouse to pick up the part. Are you kidding me? First you are going to eat lunch and show up late within a 3 hour window and then you don't even have the part that has been requested. Ridiculous. They are expensive and definitely not worth the price based on the poor service. Would not call reliable, professional or recommend to anyone unless you have no other options and care to hang around your house all morning hoping and praying they show up - assuming it is not lunch time. This is not the only time we have used them and it has been getting worse each and every time. So, this will be the last. Thank god for Angie's List!!! read more

We used Alvin Hollis as our oil supplier for the first three winters in our house. We never had any problems with oil delivery. It always showed up before we needed it. We also had a maintenance contract for our furnace/AC, so someone showed up once a year to service things and vacuum out the ductwork. We also needed to use them to repair a broken AC which they did promptly and for a reasonable price. The repairman even took some time to explain how we could best adjust our thermostat to avoid overtaxing our AC. When we decided to convert our house to gas heat, I discovered that Alvin Hollis also does plumbing and gas conversions. I requested that someone come out to give us a quote. Gordon came out within a few days and talked to us about the project. He took notes about what we wanted and advised us on our options. Shortly after that he sent us a quote via email. Due to some confusion with Columbia Gas and some indecisiveness on our part, we had to go back and forth with Gordon several times over the course of many months. He was always very responsive. His quotes were itemized so we could see where the costs were coming from. (I did not experience this level of responsiveness and detail with the other company I went to for a quote). We finally settled on a gas-fired furnace with a humidifier, a 40-gallon water heater, a new thermostat, and the removal of our old oil tank. Half of the cost of the project was due up front. Once we had the gas line, scheduling the actual install took a few weeks. (A cold snap had caused a lot of emergency repair jobs.) Chris, who is in charge of scheduling, called me on a Monday and said they had enough guys to do the entire project the next day, with the inspector coming out the day after that. He advised me to call Columbia Gas to schedule them to hang the meter ASAP. (This was good advise because even with the advanced warning, Columbia Gas couldn't get someone out until Friday.) The actual install went fine. The workmen showed up promptly and completed the job in one day. There appeared to be some confusion about how much pipe they needed vs what they had, but they worked something out. By the end of the day we had all our new equipment installed and the oil tank removed. They also re-ran the water output pipes to our sump pump, stating that the pipes that had been there previously were not angled correctly and had standing water in them. They left the basement clean as well. The next day the inspector came. He made a point of telling my husband how impressed he was with the work. He pointed out how they had run pipes around the beams of the house rather than cut through them. He said it was a pleasure to look at Alvin Hollis's work. Actually getting our gas turned on was a bit of a fiasco due to Columbia Gas, but throughout that process the people at Alvin Hollis were very supportive, saying they would come out late on a Friday night or over the weekend to start up our equipment. Fortunately, that ended up not being necessary, but we did get someone out the week after to tune the furnace. When we received the invoice for the second half of the bill, it included printouts of the rebates we're eligible for with some of the information already filled in. That's really above and beyond service in my opinion. At this point, we're very happy with our new equipment and very glad we went with Alvin Hollis to do the conversion. And we're glad we can continue to use them for maintenance going forward. I would definitely recommend them. read more

Great new customer service plan. Automatic deliveries haven't let my tank get under 1/4 full, so I haven't been left wondering when they will come. Called them for a service once and the tech was very polite and insightful. Fixed my problem and didn't get charged because of the service plan. Would definitely recommend read more

Hard to beat their service! Over the past fourteen months Alvin Hollis replaced my boiler with a high eficency System 2000 and then in November my under deck oil tank. Both jobs were in confined spaces. They arrived when promised and when they were done you would never know they had been here. I am now a new oil customer using sulfur free bioheat fuel. read more

We are very pleased with the service and professionalisms of the Alvin Hollis company. Out of all the people that solicited our business for oil, the VP of Alvin Hollis was the best. She was also present for our home inspection, courtesy of Tiger home inspections. We liked their maintenance package and the 2 years discount. Everyone from the guy pumping the oils to the mechanic and even the survey gal, were very personable and helpful. read more

I have to adjust my original high rating of Alvin Hollis unfortunately. About two years ago, they installed a new gas heating system for me in record time after my furnace died in the middle of winter. They put together a payment plan for me because I was unable to secure financing. But, they charged me $50/month for the payment plan - which came to over $500 by the time I had paid it all off. In retrospect, that's a rather high interest rate. Plus, I've since learned that they made some "oversights" in installing my new system, including: -failure to include an acid neutralizer (high levels of acid entering your plumbing can turn into a serious problem); -failure to install a check valve on the air vent (to stop air and gas from accumulating in your system); -failure to install an isolation valve on the expansion tank (that can be manually closed to allow the tank to be drained.); -the gas line is 3/4" which is undersized (supposed to be 1") -Last but not least, and this an aesthetic annoyance, ventilation pipes that go through my bathroom are too low and could have been 3- 4" higher. People over 5'8" have to duck when using my downstairs bathroom. I'm disappointed the town plumbing inspector didn't catch these oversights at the time the new unit was inspected. So now I get to hire a new plumber to fix their sloppy work. read more

I have been a customer with Alvin Hollis since moving to Weymouth in 2012. I have nothing but good things to say about Alvin Hollis. For the last few years we have been heating with a boiler from the 1960s! Alvin Hollis had serviced the unit annually with no issues. I recently took the plunge and decided to replace my boiler and hot water heater with a new, more efficient unit. I worked with Colin, an Engineer with Alvin Hollis, and he couldn't have been a nicer guy. Super patient and knowledgable about all the different types of heating systems. Colin provided me with three options that varied in price and design. Prior to going with Alvin Hollis for the boiler replacement, I had the project quoted by another local heating and air company just to make sure the price was competitive. The quote came in thousands higher than Alvin Hollis. I was amazed. On the day the boiler was replaced the technicians arrived at 8am. They were gone by 4! Totally cleaned up, removed all the old equipment and the new unit running strong. I was really surprised how efficient the team was. The crew did a fantastic job. We are really happy we chose Alvin Hollis. We would strongly recommend them for their honesty and superior customer service. read more

I had a minor leak in my basement so I called my oil company, Alvin Hollis, to come check it out. It turned out that my water heater needed replacing. I have oil heat and gas hot water and have been considering a conversion to gas for sometime now. I decided that there is no better time than the present to do this as I already needed a new water heater. The technician that was at my house said he would have somebody call me later that afternoon or the following day. Three days later, while my water heater continued to leak, I had yet to hear back from Alvin Hollis. I contacted another plumbing service, Blue Bear plumbing, who sent someone out the same day and scheduled the oil conversion the following day. Because of Alvin Hollis' lack of urgency and concern for their customers problem they lost a significant amount of business. I have been in Alvin Hollis customer for many years and am very disappointed in the way that they handled this situation. read more

Sitting in my living room with air conditioning for the first time all summer. Called Alvin Hollis on Monday and was offered two different time slots for a tech to visit. Kenny was here first thing this morning to fix my capacitor and the charge of my system. He was upfront with what the problem was and the time it would take to fix. I have zero experience with HVAC work, but after today, I would 100% call Alvin Hollis for any of my HVAC needs. read more

Alvin Hollis was part of my home inspection process before purchasing my home. Their knowledge of my old heating system (much older than myself) made me feel at ease. Then with their prices and service contract I couldn't say no. Have had one service done to my system and the two gentleman were on time and very friendly. Informed me of several things about my radiators that have helped me manage the heat in my home. There was a drastic visual difference from the before and after of the service. I would recommend this company to anyone in the area. read more

Alvin quoted me a price for oil. When the delivery came in it was MORE than what she quoted. When I called her on it she fought me tooth and nail and said the price went up. When you quote someone a price then that's the price. You don't try and slide it by the customer then continue to battle with them tooth and nail about it when they call and try to work it out. Everyone else's price was moving down while there was moving up? I feel she tried to take advantage and hoped I wouldn't notice when the bill came. So needless to say I paid the whole bill at the price we originally rested on. They signed me up for a contract prior to all of this. So at this point they delivered some expensive oil and came to my house for ten minutes. After they couldnt stick to a price they quoted I decided I didn't want to do business with them. If you quote a price then that's the price. I do sales myself and if I give a price and then go back on it my customers will not have it. Now they want me to pay $300. for someone to come into my house for 10 minutes. I called to discuss and they hung up on me and sent me to a collection agency. So I have called a few times and tried to work this out and instead of talking they hung up on me. So now in this time of crisis due to the virus they sent me to a collection agency. Times are tough and everyone is trying to keep afloat. This is an unnecessary issue that only compounds the shifting crazy world we are living in. read more

Worst customer service just spent in total $8190. on a furnace and oil tank. furnace has some serious zoning problems blows cold in one room but roasts in another had out several times to fix never had this problem before. But the worst problem is the oil tank . Gordon came out measured and said no problem we'll take of the rest. Came home that night load bearing column was cut removed because they were to lazy to cut the old tank and then lied in front of me saying they didn't touch it . filed claim with BBB and the attorney general. . Had to filed in small claims court to get it resolved . James Bicknell finally decided to send a carpenter out to replace the post with a steel lalley column to swept thing under the carpet. Don't do business with these scammers they will cut corners and lie read more

We've been customers of Alvin Hollis for many years. They installed our second central AC unit this past May. We purchased our first unit through them in 2005 and were very happy with it so we decided to go with Alvin Hollis for our new one. The techs are always on time, professional and they explain what needs to be done in detail. We highly recommend Alvin Hollis. read more

Service appears non-existent for a customer who has had no problems with their A/C for nearly 20 years. 20 years ago they installed a Carrier A/C unit in new house. After 2 years, the drain clogged and the pan filled and they came right out to repair and it has run beautifully for all those years. But last week (early July 2017) when the drip pan started filling up again. I called for service and guess what? I am not a customer of theirs. Apparently 'customers' are people who keep calling for service calls at least once a year or so. To them customers are not somebody who buys a quality product (and pays for that) and does not need service often. It appears the bottom line of repeat service calls is better than selling quality. Buy Carrier, skip Alvin Hollis. Very disappointed. read more

We recently had a Mitsubishi split system installed in our three story circa 1870 home that we had been cooling with numerous window mounted AC units. Prior to the installation of the new split system, we had a number of questions and concerns including preserving the architectural character of our home as well as potential problems with how the electrical and refrigeration lines would be run. Jim Bicknell, who was our sales contact at Alvin Hollis, walked us though each step, offered great ideas and feedback and addressed our concerns. The team that showed up for installation was personable and very communicative during the entire process and discussed and offered great solutions to a couple of issues that came up during installation which were inevitable in an older house. Upon completion, they did a thorough clean up and helped us understand the operation of our new system and stayed until we were completely satisfied. Overall, even though the Mitsubishi system came at a premium price point, we feel we received what we paid for and were extremely happy with communication and installation given us by Alvin Hollis. read more

We hired Alvin Hollis to install a new gas boiler, central air conditioning and mini split unit. We selected them because of the thouroughness of their proposal and reviews. We were highly satisfied with the quality of their services. They showed up on time, communicated with us throughout the project, and their workmanship was excellent. We also grew to respect their expertise. I highly recommend Alvin Hollis. read more