I have had State Farm for 60 years (5 houses, dozens of cars, jewelry vouchers, liability…read moreinsurance, etc). In the last few years, State Farm has gotten fickle and I thought about changing companies. The only thing that stopped me is that Marcy Gutierrez is the best State Farm agent I have had in the 60 years. Always there to help, suggest changes and work through any insurance issues. She is solid gold if you need a good insurance agent!

I signed up with Marci's State Farm office because she was the closest insurance provider to my…read moreshort-term housing in the 'burbs, years ago. I had just moved from Massachusetts, and was confused by the concept that insurance rates were not an absolute, legislated function of your driving record. I didn't know to shop around. But, although friends tell me that better rates might be available, I've stuck with this insurance provider, and Marci's crew has earned the money I've sent them since 2001. While back in Massachusetts on a personal trip, my rental car acquired a door dent, and intentional dirtying of the vehicle didn't fool the Enterprise rental return staff at Boston Logan. Paperwork was completed. Insurance info was exchanged. With no LDW, I expected money to change hands. But when I got home, I called Marci's office, spoke to a person who knew who I was, explained the situation, and was asked for the phone number of the rental car office and the serial number of the related paperwork. Then... nothing. Nothing for *me*, at least. The problem was solved with no further effort on my part. All I needed to do was file away the letter that appeared a month later confirming that the claim was satisfied. Yes, it really is as simple as making a phone call. That's service.

Larry and his team consistently deliver stellar service by providing risk management solutions that…read moregive busy homeowners peace of mind. Larry is courteous, knowledgable and very engaged in community service. Without hesitation, it's a pleasure to offer my highest recommendation to Larry and his team for putting customer needs first.

I had a major issue with an auto body repair shop. My agent, Larry, jumped right in and fixed it…read more I'm very pleased with how he and State Farm handled this. Then, his awesome assistant, Maya, followed up to make sure I was completely satisfied, which I was. They are the best in the business.

What can I say about Rob and Shannon and their State Farm agency? I've been a client of Rob's for…read more32 years. I have insured four homes six vehicles and have an umbrella policy with him. Rob is very thorough at what he does explains everything so that there's no questions left at the end of the conversation which is very important to me. Doesn't waste any time gets the point lays it all out! Whenever I've had a problem, it has always been quickly resolved and follows up with me afterwards... I would recommend his agency to anybody on the Peninsula or anywhere actually i live in the Central Valley.

Best Insurance! And best Insurance Agent in the Bay Area! Rob Winters communicates clearly, treats…read morepeople the way he himself likes to be treated, is always genuine, and has given us the exact Insurance coverage we desire. Even when we had no previous relationship with him, he helped us immeasurably. We had a starter home that was not in the best condition, no one would insure us and they wanted to charge us triple. He took the time to help and guided us to super-quickly ready it compliant. Over the past 25 years, Rob Winter's prices have been far lower with better coverage than other insurance agents. We have been treated fairly and equitably. Rob Winters provides individualized, considerate, and impeccable service. I recommend him whole heartedly!

Great performance from Tammy! I was getting nowhere with a claim for storm damage at our cabin at…read more7000 feet. For two months the Home Office had it in "Review"status and would not reply. I mentioned my unhappiness to Tammy, making sure she knew my discontent was not with her or their office. She made a call that lit a fire and the matter was resolved to my satisfaction in about three days. Jay Davis Livermore

Wonderful agency, Betty and Tammy went beyond and above to assist in an emergency. Understanding…read morethe pressure we are all going through the Owner Betty Taylor called me back knowing how desperate I felt. She assisted and getting everything taking care of and Tammy was right on board processing all the paperwork. Words cannot say enough of the Outstanding Assistance this Agency gave me. Thank you, Liz Jauregui

My family and I have been clients of Brian Moos for over 25 years. He is such a great agent and has…read morebeen helpful over the years. I recently got into an accident, first time and very shaken up. I called his office and let his secretary, Lety, know what happened. She gave me instructions on what info I needed from the other driver and other helpful tips. She also let Brian know what happened and where I was. Brian came to my rescue that day because he showed up at the accident site and stayed with me to make sure I was ok. He even drove me home and also went back to my car to make sure everything with the tow truck went well. I am so grateful to have a kind, caring, and professional agent such as Brian. If you are looking for an insurance agent, I highly recommend Brian Moos.

What a pleasant experience!…read more After a few years of coverage for three homes and a car through their competitor I made the switch. Brian and his staff helped me understand my options and get coverage quickly for a plan that had lapsed. Thank you for delivering top notch service Brian and Letty!

Amber McClain is an outstanding State Farm agent. She goes out of her way to be helpful and takes…read morethe time to find the right information for your specific needs. Her personalized service truly sets her apart. Highly recommended!

Michael Garrick is the man. More on that later…read more About me: My sister recently passed away from lung cancer and it served as a huge wakeup call for me. I knew that I needed to step up my insurance game and Michael Garrick, or 'Big Mike' as we like to call him, educated me on a policy with a Living Benefit Rider -- basically, should anything serious happen to you (like cancer) you are able to accelerate the payouts. Big Mike wrote us 2 policies last year and 1 this year. I cannot overstate the peace of mind that it's given me. Mike Garrick is the consummate pro. I am always able to get a hold of him -- this is incredibly reassuring. One of the major complaints that I've heard from those who buy life insurance policies is that there is no one around to answer their questions after they have purchased the policy. This is never the case with Big Mike. When he's not available via phone, he follows up with an immediate text. He is a wealth of knowledge on the industry and is able to offer a comprehensive selection of products and services that can meet any reasonable need a client might have. Most importantly, he puts the client's needs first and never hard-sells you on any particular product. HIGHLY RECOMMENDED.

I contacted Michael because I heard he could help us save money on our home insurance. I requested…read morea quote and realized I could be saving half on my home insurance! Michael handled everything from A to Z. He was extremely helpful and responsive. I would definitely recommend anyone looking to save on any type of insurance to contact him!

Russ made a mistake on my 2009 tax forms that cost me my $8,000 first-time home-buyer credit. I'm…read morestill appealing to the IRS on this...yes, I said "I" am appealing to them. Besides typing me a letter stating that he made a mistake, Russ has done NOTHING to make this right. He's the professional, I paid him to do my taxes properly and he has left me to clean this up myself. STAY AWAY!!!!!!

Russ Slater has been my CPA since my very first tax return back in 1982. He is professional and of…read morethe highest integrity. He's well respected here in town and his wife Doris is a well respected family law attorney. They have a wonderful family of 3 children all raised here in Pleasanton. Russ has been practicing his CPA/ Tax business in the same location for 2 decades, on Koll Center Parkway here in Pleasanton. I highly recommend Russ with total confidence for anyone's tax prep needs. He is licensed to file in all 50 states. I have to file in 3 states and its very convenient to do all filings through one CPA, Russ Slater.