Words cannot express my satisfaction of my recent car purchase at the Honda Store in Lancaster, MA. While my mind was set on another dealer, I was quickly urged to consider looking around and I was extremely glad I did. I came across online a 2013 Honda Fit that definitely fit the mold I was looking for which was: reliable, flexible, fuel efficient, and a style that matched my age. I filed a request online and was quickly greeted by Kendra Dickinson who was extremely warm and welcoming me on the phone. She wasn't just all business she was very personable and we discussed cars that I would be interested in and was very eager to give me a few options I requested in addition to the Honda Fit I requested to look into. On my way to the dealership Kendra and I spoke on the phone again. She informed me that Dominic Dawson was going to be the salesman working with me and she gave me full confidence that I was going to be taken care of. By her professionalism at this point guaranteed I would have been happy with anyone at the Honda Store anyway. The 2013 Honda Fit I requested to look at was being brought to the front as I pulled into the parking by Dominic Dawson. If he was already doing this, in my book he was serious on making sure my experience today was going to be a memorable one. Dominic Dawson by far is the best car salesman I have ever worked with. He was warm, friendly, great sense of humor. I was treated more than just a customer who walked in, I was treated as a guest. I teste drove the Honda Fit I wanted to see and he explained all the features and most importantly listened to anything I had to say and answered every question I had without any interruption. Upon returning to the dealership, my mind was set on this vehicle. Dominic even gave me a run through of the entire dealership explaining their service department. I sat down with Dominic and we discussed my budget regarding what I was looking to spend due to what I could afford, extended protection I wanted and he and his management team delivered!! I can guarantee if I went to a different dealership I wouldn't have left with the satisfaction that my salesman Dominic gave me. My experience with Elmo Astudillo when signing my paperwork was the best experience I've had when purchasing a new car. Everything was explained straightforward withough technical jargon and I understood everything I was signing. From my experience in a finance department at a dealership, Elmo has the patience of a saint!! I stayed at the dealership to be able to pick up my new car same day. While I was waiting Kendra Dickinson came to where I was waiting to introduce herself. It was great being able to match a voice on the phone with an actual person. In addition while I was waiting I had spoken to just about everyone working in the showroom. Everyone was very warm, interested in what I just purchased. I have never felt so comfortable buying a car in my life. The Honda Store in Lancaster, MA has more than earned my business for my experience today. I can definitely say I will be proud to tell ANYONE where I purchased by preowned 2013 Honda Fit and urge them to purchase a vehicle there. Dominic Dawson by far is the best salesman I've ever bought a car from. In the future I hope to purchase a car from him again. His level of professionalism, courtesy, as well as customer service is way more than 5 stars and that goes for Kendra Dickinson, Elmo Astudillo, and I can honestly say everyone working at that location. I am not one who usually fills out reviews on purchases (especially this long). I felt it was necessary to explain the levels of customer service, professionalism that I experienced read more

My wife and I were looking for a new Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda dealer's on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard's Honda Store countless times. My wife and I figured to give the Honda Store a chance. We reviewed the Honda Store's on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley W.. who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store's e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price. We were then put in contact with salesman Casey B.. who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL! The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today's world. Their sales personnel, Ashley W. and Casey B., are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you! read more

In general I had a great experience buying a new CR-V at the Honda store. Bob Brachel, the salesman I dealt with, was very knowledgeable, not only about the Hondas,but also about the Nissan Rogue and the Kia Soul that I was also considering and that are sold at the same dealership. This saved me a lot of running around, and it was easier working with the same person for different brands. Bob did not try to lever me up to higher priced models, and in fact worked with me to avoid extras that I probably wouldn't use. (Hope that doesn't get you in trouble with the boss, Bob.) When I took delivery of the car, Bob spent 30-40 minutes helping me set it up and showing me the controls. Eddie Osorio, the business manager, was also very helpful and also did not seem to be trying to tack on additional services or fees that I probably didn't need One minor problem does not seem to have been the dealership's fault. They could not register the car I originally bought because they had not received a Certificate of Origin from Honda. When it still had not arrived after a week, they agreed to sell me a different car with the same features as the original and in a color that my wife liked better anyway. Again Eddie made the changeover paperwork relatively simple for me. Since I've had the car for less than a day, I can't comment on the service,but the car was delivered clean and with several add-ons I had ordered apparently properly installed. read more

We were fed up with Lundgren Honda's poor sales and financial team at their Auburn dealership (this occurred over several car purchases for us and our daughter even though we all have EXCELLENT credit), so we decided it was definitely time to switch to a new Honda dealership, and Ron Bouchard's Honda Store definitely fit the bill! We visited the dealership on a rainy Sunday, which worked out well because the store was quiet. We discussed our car needs with their salesman Dave, who was a great listener and attentive to our needs. We were first interested in buying a used CR-V, but after Dave told us about their great leasing program, we decided to purchase a beautiful 2015 CR-V since the deal suited our needs so well. The whole transaction was very quick, so we didn't waste our time waiting, unlike our terrible experience at Lundgren Honda, where we kept waiting TWO HOURS just to see the financial person! We picked up the car two days later (no hassles), and Dave took the time to go over the car's options, even setting up my cell phone with the car's Bluetooth option (really great option, especially since many states have now initiated "hands-free only" cell phone use while driving). I highly recommend this dealership, especially their salesman Dave, who's a veteran and superior salesman! P.S. This dealership is down the road from Kimball's Ice Cream, so stop there for great food and ice cream after making your purchase! :) read more

I'm on my 3rd car at the Honda Store, 2 of which are with David Belanger. He is awesome! Please Honda Store, give him a huge raise. He gets 5 stars! As for the rest, I appreciate being able to do my finance and RMV stuff all in the same place, even for used cars. That's nice. Only one bad thing - the finance guy trying to sell us the extended warranties. That gets a little old. On our 2nd vehicle, we actually purchased a really good package, and either the finance guy didn't understand the warranties, or was misleading us, because the one that was supposed to cover minor dings and incidental non-collision damage (paint chips from rocks, shopping cart in parking lot, damage to aluminum rims) didn't. On a service appointment I tried to get warranty service for 3 dings that had broken the paint, the warranty service guy offered me a can of touchup paint! He said that the warranty did not cover any kind of body work that required filling or painting and buffing. Excuse me?! That's why we bought the warranty in the first place - because the finance guy said that's exactly what that particular warranty covered! So no more extended warranties for me, except for maybe gap insurance, which is probably a good idea for when you buy new cars. Anyway, other than that, definitely not David B's fault - he gets an A++++! read more

I am beyond happy with my purchase and overall experience from The Honda Store in Lancaster MA. I was especially impressed with the first-class treatment from salesperson, Jaimee Abrams. She went above and beyond to make this transaction as smooth as a used car purchase could be. I honestly didn't expect this type of experience from a Honda dealership; this was more like the treatment I'm used to from Acura. I would expect to meet someone of Jaimee's caliber at a Mercedes dealership. Jamiee has a wonderful and professional demeanor and makes you feel like she is really trying to find the best car for you. I've dealt with many car salespeople in my days and I have never been as impressed. She answered all my questions, found the answers to questions she did not know, and made sure not to keep me waiting too long for anything, even call backs when I needed an answer ASAP. As a small business owner, i have very little time and I have to deal with many stressful situations on a daily basis. I was dreading car shopping but I needed a replacement vehicle as soon as possible. Jamiee made that whole experience actually enjoyable and I will recommend her and The Honda Store to anyone and everyone I meet whom is in the market for a vehicle. read more

I had a great first experience with Tim Wilson. Very friendly and helpful. He had the car ready as soon as I arrived: HONDA CR-V Pre-Owned 2019. He gave me privacy and was not pushy! As soon as matters left his hands and went to finance it was AWFUL. I left in tears! First-time purchasing a new car and I was BULLIED, LIED TO, AND MANIPULATED. I felt exhausted and brainwashed leaving. I met with Sarah - in finance - and she lied to me! She was very disorganized and kept saying that. They took advantage of a young female and said if I did not purchase the warranty I would not get my great credit rate! Unfournetly I fell for it, but thankfully my father returned my call. As soon as he hung up she continued bullying and pushing after no was no! I ended up being pressured into some warranty for $16.99/month with a deductible (that she demanded I needed because my car was most likely going to brake!) After a call to HR I was horrified upon my return to pick up the registration and cancel a warranty when the manager made me interact with her again! She never apologized, never asked how the car was going, and once again was unsure about what I needed to do. SUCH A MESS. She ruined my first time buying experience! read more

It has been a little over two weeks since purchasing my vehicle (2017 4Runner TRD Off-Road Used) and I feel confident in writing this review. From scheduling the appointment with Ashley on-line (who called to confirm the car was still in stock per my request) to test driving and negotiating with Gabe, to going into the finance options with Steve the entire experience was painless. Gabe allowed my wife and I to take the vehicle for a longer test drive, and left us alone for fifteen minutes to discuss our options. Steve was able to get us the financing plan that we wanted. During the entire The most re-assuring part about the experience was the care I received after purchase. A small part of the vehicle was missing (part of the hub cap) and i was informed that it would be fixed prior to my delivery. I was nervous that this would be overlooked, but Gabe and the guys at Ron Bouchard came through and delivered the vehicle in perfect condition. Overall a great experience and I would recommend shopping there. read more

This is my third car buying experience - my first two cars being purchased at another local car dealership who, when I went there first, were pushy and eager for a sale. My husband insisted on trying Ron Bouchards Honda Store because we had seen a used vehicle that looked like a good fit for our family, and from the second we walked in, to the moment the new license plates were on, we had a really great experience. We worked with Tim Wilson, and he made us feel right at home. Our kids got to grab some snacks and play in the kids room, the dealership is clean and welcoming, we were introduced to the service department for when our vehicle needed to be serviced. Hands down, best car buying experience I've ever had. The family atmosphere made a stressful experience extremely positive, and the employees all worked together to make sure that we were able to drive off the lot with our new (to us) vehicle sooner than later. I highly recommend Ron Bouchards, and if you do! See Tim Wilson - we really loved him! read more

Went looking for a new truck this past weekend, expecting I knew what I was going to get. Stopped by the Honda Store for the first time ever because it's in my area and saw the Ridgelines - I hadn't considered those. Ended up testing driving a few, doing some online research about ratings and price and bought the truck that day! We got to the dealership a bit before they opened (didn't even check the time), but Tim started working with us anyway. He was great! Told us everything we needed to know about the truck, took care of our trade-in (which we got a very fair value for), gave us our financing options, got us new plates and registration taken care of. All of that took a while, but we got it done in one day and got the truck home. They are well coordinated and have everything onsite to get things done as quickly as possible. They gave us a fair deal up front and we left happy with the result. First time buyer - will definitely return there for maintenance and (in a while), my next vehicle! read more

A month ago I was in the market for a new car. To start my search I scheduled test drives at a few dealerships to try out some cars and get information. While other dealerships ignored my statements that I was not looking to buy that day and was just beginning my search for information, insisting on trying to get me to buy that day The Honda Store was different. I talked to Casey Bortle there and he provided me with the cars I wanted to look at as well as a wealth of information to help me decide which car was right for me. While there was a slight push to buy (his job is to secure the sale after all) I didn't feel pressured. He seemed to understand that I was just looking that day and that if I was satisfied I would be back. Well he was right. I went home. Did more research and came back ready to purchase. I feel like I got a good deal and working through the paper work was a quick, painless experience. I would definitely recommend The Honda Store in Lancaster to anyone. Ask for Casey Bortle. read more

I have nothing but good things to say about my experience at Ron Bouchard's Honda Store in Lancaster. I primarily dealt with Luke Kenefick who was professional, attentive, and willing. He was also very personable and always had a great attitude, characteristics I don't often see in car salesman. I had countless questions, concerns, and requested an array of different options and he never blinked an eye or made me feel undervalued as a young, new car owner. Even after my purchase, Luke reached out and continued to go above and beyond in order to make me comfortable with the sales process and my new purchase. The other staff I primarily interacted with (Travis McCarthy and Stacy Maillet) were also very helpful, thoughtful, and kind. I always felt as if I was truly valued and was never being taken advantage of. I will recommend as many people as I can to see Luke and the other staff mentioned and give my overall experience as a first time car owner an 11/10!! read more

I was interested in trading my car and was welcomed from the moment I walked in by Michelle Kennedy. Not only was she knowledgeable and friendly but she was honest. That is something you rarely see from a salesperson. Salespeople can be pushy and can just fluff information. Not Michelle. She was a straight shooter and provided everything I was looking for in a car. My main concern was safety and the Honda Civic EX offered beyond what I was looking for. The Honda Watch Lane blew my mind. I loved the comfort, the quality, and the value I received with this car. Michelle didn't pressure me at all into buying this car. She even walked away for a few minutes just to let me talk it over with my gf. I honestly have never felt more comfortable at a dealership and with a salesman than at the Honda Store. I will be recommending this place and Michelle to anyone who is looking to buy a car! Thank you Honda and thank you Michelle for everything!!!!!! read more

I couldn't be happier with my experience buying a car at Ron Bouchard's. This is my third Honda but my first time dealing with Bouchard's. Their price was the best, by far, of three dealerships in the area and the service we received was terrific. I purchased a new CR-V through Dave Belanger, who was extremely knowledgeable, helpful and made the process easy and painless. I came in looking for either a low mile certified pre-owned car or a 2017 and test drove both. Dave was extremely helpful in explaining the differences between the two cars. There was no hard sell - the minimal difference in price and the new features made the decision easy, but at no time did I feel like Dave was pushing for the 2017. They did not have the color I wanted in stock but Dave quickly made arrangements to get one for me. Trade-in was easy and fairly priced. I am thrilled with my new car and will definitely be back to Ron Bouchard's for future purchases. read more

I'm a longtime customer of these guys, going back to their location near John Fitch Highway over twenty years ago. I've purchased several cars from them, and have my 2006 Ridgeline serviced there regularly. I had my oil changed last week, and when I got the car back it sounded different, much louder than when I dropped it off. I made an appointment for a free diagnostic to see what was up, and in typical fashion THS diagnosed the issue quickly, and fixed the problem with no additional payment needed. It was nothing major in terms of repair, but the fact that they accommodated me was a huge help. This is how you do business. This is how you retain customers and earn their loyalty. Joel Ortega and team were great. Polite, knowledgeable, and willing to got the extra mile. I have a lot of repair options in the area, but it is service like this that keeps me coming back to The Honda Store. read more

This was the easiest and most efficient auto purchase I've made by a huge margin. I purchased a certified CRV on behalf of my mother who accompanied me to The Honda Store. Once there, David Belanger worked with us to find something with the options she wanted, but of course that fit in our price range. When they initially brought out a car to test drive, I was a little concerned because the sticker was higher than we hoped. However, we went for the test drive, loved it, and came back to discuss numbers. David worked with the sales manager Travis, and their first offer was amazing. We signed right at that moment. I could not have asked for a more reasonable process. I would recommend The Honda Store, and specifically David to all my friends and family with no reserve. It's clear Travis cares not only about his clients, but his staff, as well. Thank you for a great experience! read more

I have been taking 2 vehicles for service (2006 accord w 200000 mi. & 2010 civic w 100000 mi.) to Honda Store Service for a couple of years. I am extremely happy with their work, integrity, and professionalism. When I have gotten in a tough spot they have worked hard to accommodate. They have never recommended anything above and beyond what has been advisable or necessary. Recently Seth Teague, Service Manager, worked hard to accommodate me (not once but twice within 2 days) when I had an urgent need. When I recently brought car in with an unreproducible noise they honestly told me that the could find nothing and they did not charge for what took a significant amount of time. And they had squeezed me in two days in a row when I didn't have an appointment because it was an urgent matter for me (I was selling my Civic and had a potential buyer coming). ... so far a happy customer read more

Great Experience. Ask for Jaimee. I recently bought a new Honda CRV at Ron Bouchard in Lancaster. I dreaded the process (I managed to put it off for 8 years) because I had to drag my trooper 10 year old son through the process. Jaimee was my sales agent and I couldn't recommend her more highly. She was knowledgeable, had a clear passion about cars and was very straightforward about everything. I felt little pressure and the negotiations went quickly and smoothly much to my surprise. My son actually enjoyed being at the dealership and Jaimee made the process engaging enough for him that he was a great wingman throughout. I got a fair trade in value for my 10 year old CRV and also I felt a fair price for the 2020 Honda CRV. In all honesty I would seriously consider buying my next car through the same dealership and I would specifically request Jaimee to broker the deal. read more

I unfortunately had no choice but to by a new car two days before Christmas. I had called three dealerships to check inventory, pricing and overall customer service prior to visiting the showrooms. There was only one dealership that stood out with exceptional customer service and knowledge starting with the internet sale manager Melissa. Upon arrival to the showroom I was greeted by Bob Brachel who took over for Melissa. He was absolutely amazing. He was so patient, personable and (most important)very knowledgeable. He guided me through all of my options and helped me determine the best option for me. He even took the time (slightly past closing) to help me set up all the features on my new CRV before sending me on my way. I had an amazing experience at Ron Bouchard's to include the brief interaction with Eddie from financing. I would recommend Bob a hundred times over. read more