We were interested in seeing if we could get out of a 2017 Nissan Pathfinder we have had for about seven months. It's not a good fit for us (the middle seat is a bench and does not move forward enough to easily access the third row, it's also completely useless if you have two car seats) and it has electrical problems (touch screen freezes and blacks out, preset radio stations AND preset seat settings randomly disappear, the back windshield wiper is inconsistent, it's telling me the battery in my key fob is low when it was just replaced, etc.). We looked at a Honda Pilot before Christmas, a 2019. Honda sales guy said to follow the proper channel and talk to our sales guy, finance guy, and the general manager at Nissan. I talked to the GM, he did not care in the least bit, that was entirely obvious. The sales guy wasn't in, he still hasn't called us 4 or 5 weeks later. Finance guy was on paternity leave but we were told he would be in and out. A week would pass, we'd call, be told finance guy was in a meeting or with a customer and he'd call us back. No call back. We contacted the Honda sales guy and said we tried. He had us come in and talked to us said he'd keep us updated, he didn't. It was also at this time, we relayed that we were NOT set on a brand new 2019 vehicle, nor did it have to be a Pilot. He said he would let the finance guy know. Called last Tuesday (1/8/2019) and finally talked to the finance guy. He said I have no idea what was going on but I've been gone for three and a half weeks and I just got back. My response: So everyone has been lying??? He said I don't know what happened but give me until noon tomorrow. We had a discussion about what the issue was, what we wanted to do, and I was told he was completely unaware of any conversation had thus far whether it be with the Honda sales guy or anyone at Nissan. I don't feel he was paying attention at all, in fact, I know he wasn't because I could hear people saying his name and having full conversations with him in the background. Noon tomorrow came and went, he finally called at 230 and said still working on it. Haven't heard from him since. Call on Friday (1/10/2019) was told he's not in. Called Saturday (1/12/2019) and told he's with a customer he'll call you back. No call. Called Sunday (1/13/2019) and he's not in. I'm told I'll be transferred to Mel. Instead, the General Manager gets on the phone is completely rude, doesn't care, doesn't care everyone lied, tells me basically it's our fault because we've been "jumping around from dealership to dealership" and then has the balls to say "this is as high as it goes, there's no one above me". I have never been addressed in such an arrogant and offensively aggressive manner. He also casually mentioned that the finance guy had come to him the night before to see if there were any vehicles that would work for us. I could hear the insinuation that this endeavor was hanging in the balance of his word and he clearly enjoys that power. Also maybe insinuating that the finance guy had yet to address it with him? I ended the conversation telling him we would keep the Pathfinder for now and find another dealership to work with in the future. I know that means absolutely nothing to this man and after having three Nissan vehicles with them, that's really upsetting. We used to compliment our sales guy and finance guy up and down, refer everyone to them and call them our "Dream Team". All we wanted was a yes or no. And if it was no, some kind of short term plan that would get us a yes and a different, better functioning vehicle. We didn't expect them to move mountains, but no one would call us back so we could let them know this! read more

5 Stars All The Way !!! I called Ron Bouchards Nissan in Lancaster, MA and I spoke to General Manager CHUCK HADDAD on a Friday and worked out the parameters for a 2014 lease of a new Pathfinder. The deal was so good that the following Monday, I went down in person with my trade and was greeted by salesman RICH LYONS. Both Chuck Haddad and Rich Lyons could not have been any more professional, honest and trustworthy. None of the parameters that Chuck Haddad and I set up 3 days prior had changed a wink. (Just as a side note, I have been dealing with Glick Nissan the past 7 years (3 leases and 1 brand new purchase, not to mention the 14 other vehicles leased or purchased from my entire family over an 8 year period) and only have 2 words to say about Glick Nissan ... "STAY AWAY". Ever since Glick lost Fernando, they have become the most dishonest and untrustworthy dealership I've ever been associated with in my entire life of buying/leasing vehicles. When Fernando left, they chose not honor his word or promise to me ... to be continued.) Getting back to Ron Bouchards Nissan, I sat down with both Chuck Haddad and Rich Lyons in the office and as we spoke, they made me feel as if I had known them for quite some time. We eventually agreed on the deal for a new lease on a Pathfinder. I highly recommend this dealership to everyone out there for a new or used Nissan vehicle, and I highly recommend asking for and going to see CHUCK HADDAD and/or RICH LYONS. I mentioned buying used vehicles too from Ron Bouchards Nissan because I went back there 3 weeks later and was looking to trade in my 2004 SUV for a newer upgrade. Again I dealt with both Chuck Haddad and Rich Lyons and ended up purchasing a used Nissan Armada. I believe, not only I, but our entire family, have found the new place to purchase and lease vehicles. I highly recommend Ron Bouchards and talking to Chuck Haddad and Rich Lyons if you are in the market to purchase or lease a new or used vehicle ! Yes, this is as good as it gets !!! read more

Purchased a 2015 Pathfinder from this Team. From the moment I parked my car in the parking lot, I was very comfortable and not pressured at all. I test drove what I wanted, for how long I wanted. Every time I came back into the parking lot with various vehicles - BAMM - Anthony (sales) was right there to greet me with the next set of keys & a really upbeat & cheerful demeanor. At one point, the dealership was so busy (on a BEAUTIFUL Sunday afternoon!) Anthony introduced me to Rich - another sales person. I was a teeny bit nervous about it because I liked Anthony so much... but Rich & I shook hands & in two seconds, I realized Rich was just as cheery and knowledgeable. Rich spent a ton of time with my husband and me, going over every feature of the car... showing me stuff about the vehicle I would not have discovered on my own!! The Team gave us waters, kept us comfortable & the Finance Manager was the icing on the cake. He was fun & funny - he knew all the ins & outs of the programs they had to offer and repeated himself any time I needed to hear it just one more time. He left my husband & I alone to discuss stuff - excellent opportunity for privacy.... I pick the vehicle up later this week & I could not be more happy to have purchased from this excellent Team. Thank you guys! Margaret read more

I had an appointment this past Sat, 9/24 and I couldn't be happier with the help I received from Wilson at the Lancaster, MA location. He was informative and extremely easy to talk to. He never once pressured me to do anything I was uncomfortable with. I was expecting to end up with a really aggressive salesman, but instead I got a salesman who was attentive and made sure whatever it was with my credit situation they can somehow make it work. They definitely went above and beyond! It took a few hours, but they made it happen! I can't wait to pick up my car and drive it tomorrow! =) I'm so happy to be able to start a fresh new slate with a new car. I just wanted to say THANK YOU to Wilson, the finance manager, Ray...also one the KIA sales manger who helped made all this happened. There is a reason why you guys receive great reviews, you guys are always willing to help and do your job to the best of your abilities! Ron Bouchard, you got yourself a great team of people at the Lancaster location! I appreciate everyone who helped me that day! read more

I had just gotten into an accident and was in need of a car fast. The at fault drivers insurance company was not going to give me the rental for much longer. Being young, knew my credit was not were it should be and that made me even more nervous. Not only were they able to get me into the car that I wanted, they took the time to discuss finances with me. Not typical car dealer stuff. They actually sat down with me and took hours to explain what was affecting my credit and how I could get a better score. They also helped give me pointers on how to negotiate with the other guys insurance company for my old cars settlement amount. Last but not least, they helped me clean out my rental and took the time to help me load all my things from my old car, into my new car. They sat in my new car and showed my how all the buttons worked and what did what. Richard Lyons and John Byrd went far beyond their regular duties. I would definitely buy from them again. I recommend them highly. read more

I walked in to Ron Bouchard's Nissan on a Saturday afternoon before Thanksgiving 2019, after visiting several other dealers and feeling frustrated. I met Dave Belanger , sales ,for the first time and within 20 minutes had given me the BEST deal of the day. We thanked him and went to check "one more dealership" another Nissan dealer, and found out fast they could not even come close to the deal at Ron Bouchard's. This other dealer proceeded to inform us they thought "the deal would change, it could not be that good." Well, it was . True to exactly what was quoted and impressed us with their integrity and honesty. Thank you , Mr. Bouchard and Mr. Belanger...this is how business should be done! I will be sending EVERYONE to the Ron Bouchard's stores and especially to see DAVE BELANGER. Thank you, I love my 2020 Nissan Rogue Shelly Greenan read more

i will tell you i have had the best experience buying thru ron bouchard's i love that they have a huge inventory selection to choose from i love that all the buildings are clean and well taken care of and most of all the sales man are not pushy or pesty at all like all the other dealerships i have visited in the past i truly enjoyed working with my salesman marc potenti he was always smiling and asking what i was looking for how many years i wanted to finance what type of car i was interested in he knew all the right questions to ask me without me actually having to ask him anything he beat me to it he is truly an asset to the company and i will always recommend ron bouchard's to all my friends but not only that i wll be sure to send him to the perfect salesman i had to get the best quality service ever you guys rock keep up the good work and marc p i cant thank you enough for making my buying experience truly hassle free read more

My husband recently purchased a new 2017 Rogue SUV at Ron Bourchard's Nissan. The salesperson, Mike Clancey, was professional, experienced and a pleasure to work with. He made buying the car easy and hassle free. I was driving a lease from Nissan of Keene and was getting ready to buy out the lease, but after meeting with Mike and talking about my choices (new lease or buy out existing lease) we opted to lease a brand new 2017 Rogue SUV. Buying/leasing a new vehicle can be very frustrating but Mike and the rest of the Ron Bouchard staff made the overall experience uncomplicated and effortless. The staff took care of everything, including going to the registry and talking to our insurance company representative. My husband and I will continue to do business with Ron Bourchard's Nissan! Thank you Mike Clancey and Bob Frappier (sales manager) for making our experience relaxed and trouble-free. Tom and Christine Bonci read more

I read the yelp review, before going to Ron Bouchard's to purchase my Nissan Juke. There were only a couple of reviews and they weren't very good. So, when I went to the dealership, I was expecting the typical rigamarole that usually accompanies purchasing a car. I was pleasantly surprised to have a great experience. I dealt with Jay Nicosia and John Byrd, who were both polite, knowledgeable and enthusiastic. After Jay took me for a test drive in the model I chose, a Nissan Juke. He located a car in the color and with the features I wanted within a few minutes. (I know it wasn't an easy task, because I had tried to locate one myself via the internet to no avail). My car was delivered on time and as promised just a few days later. I would highly recommend this dealership to anyone who wants a stress free buying experience. read more

I would first off and for most like to say that Perkins Luis and his team did the best job in the world helping me with the purchase of my vechicle and he did everything in his power to make sure I was appreciated was serviced and customer service guaranteed I have never ever had someone help me out so much and with such good professional I still question in doubt that the car Is mines I'm used to being turned down when it comes to a car but he showed me further than anything is possible I have never had a no money down situation this is way better than city like auto Perkins Is a nice man a hard worker and a genius thank you very much for helping us out and providing us with a rental and our new murano sincerely to the best from the best Kaleena Huntley and Kelly Deleon you should be president of that company read more

We visited Ron Bouchard Nissan for a second opinion after being told that 2017 Pathfinder Platinums were basically unavailable by the first dealership. We worked with Reimy Infante, who carefully explained all of the differences between Pathfinder models as we had very specific option requirements. He was knowledgeable, cheerful, personable, and low pressure--in other words, the perfect salesman! He managed to locate the perfect 2017 Pathfinder for us that now graces our driveway. A great pleasure to work with Reimy, Anthony, and Ray to make that happen. Even had a brief chat with Paula Bouchard while we were there, reminding us that this Nissan dealership is a family business. We certainly felt like part of that family during the entire transaction. read more

My husband and I were looking for an economical car and good one on gas. We went to your company and a young gentleman Marc Potente greeted us at the door and asked if he could help us, we told him what we wanted and what our price range was. Mr Potente told us he could find us a great car and at the price we wanted. He showed us several cars to our liking. He took us for a test drive in two of them. He explained to us all the features of the car and what they did. He was extremely helpful to us purchasing our new car. We were extremely happy with his great knowledge of the cars we looked at and in our decision of our purchase. We give that young man a 10 star if you had it. Thank you for making our trip in purchasing a car an easy one. read more

This is my second vehicle that I have purchased from the Bouchard family and from beginning to end both experiences were great!!! ( Rich Lyons ) sold me a Nissan 2 years ago and sold me a kia this summer. With his comfortable manor we discussed what I was looking for, we went over the prices and came to an agreeable amount, no pressure and he allowed me to take my time to ask questions. After the purchase we went over all the details involved with transfer of registration (which the dealership does on trade ins) they call when its ready. From the owner ,salespeople, finance, service to the detailing crew , everyone was professional and patient . Heres to all the people at Bouchard ..Thank you for everything!!!! Dave P. read more

For the second time, we had an excellent experience leasing from Ron Bouchards in Lancaster. Unlike other local dealers, Ron Bouchards is a low-pressure environment, with a really nice showroom that includes a kid's room and large seating area. They even had a food truck on-site an offered free lunch to customers. Our sales rep, Perkins, was very knowledgeable about the '18 Pathfinders, and he helped us get into our new lease rather seamlessly (we were also able to test drive the car alone, which was nice...it's a great area for test driving, near route 2 and 190). Overall, we were very pleased with Perkin's patience and expertise. We definitely recommend coming here for a new car or lease! read more

I had a very good experience getting my first ever lease from Mike C., who was very helpful. I visited other dealers in the area, one of which (Toyota) really pressured me to buy something I didn't want, so I appreciated that the Ron Bouchard dealers' sales staff had a no-pressure approach. Mike understood I was comparing their cars to other brands and didn't try to dissuade me, he just talked about the Nissans they have. He seemed genuinely interested in getting me the information I needed, and helping me figure out our options so I could make a decision. Everyone we dealt with at this dealership was helpful and I was very satisfied with the car and the price of the lease. read more

I was brought to Ron Bouchard's via True car. I dealt with Bianca via Internet Sales. She was courteous, returned all of my calls and went above and beyond to meet my needs. When I got to the dealership I dealt with Jay Necosia. He was a pleasure to work with. He was lighthearted but still very professional. I actually had fun during the car buying process. (When does that ever happen?) Jay worked hard to get me the exact car I was looking for. He contacted me every step of the way to keep me informed. He returned every call. He respected my time, and made me feel like I was important. I wouldn't hesitate referring anyone to Ron Bouchard's and Jay in particular. read more

As usual, Ron Bouchard's went above and beyond to give me good service. I needed to have me car inspected. The inspection failed, as the OBD wasn't ready to be tested. Most places would have left it at that. Not Ron Bouchard's. Upon entering, they took my VIN#. When it was determined that the OBD wasn't kicking in, they looked up my record, to find that I had recent service done there, via a Check Engine light. They narrowed it down to that, and gave me the steps I needed to remedy the problem at hand. While I didn't pass inspection, I am more confident that I will eventually do so, because of the service provided by Ron Bouchard's. read more

I highly recommend Ron Bouchard's. Everyone is extremely nice and highly accommodating. Not once have I ever had a bad experience. Ray Jimenez is by far the most hard working and most self efficient person I have ever dealt with along with Reimy Infante that went above and beyond to make my experience one of a kind. To everyone that helped me and was so nice to me and put me in a vehicle that is not only safe but makes me feel secure I am forever grateful! I will always be a very loyal client, due to the politeness and self efficiency that went along with my amazing experience. Thank you all again!! My loyalty lies within this company. read more

Mike Metcalf has always been good to make sure the customer understands what is going to be done, and what the costs will be. Mr. Metcalf spoke to the Nissan Regional Rep about the drivers seat cracking - the location of the seat cracking isn't actually leather but Vinyl. I payed for a vehicle to have leather seats and the seating area is not all leather. The Regional Rep refused to replace the seat - leaving me with a bad feeling towards NISSAN. Again - Mike Metcalf has been excellent - just wished they sent me an email like I requested - I didn't get the phone message for 3 hours since my cell phone doesn't work at work read more