Was sold a used car after being told it was new. Drove from katy to Alvin to pick what I thought was a new car only to find out the car had 3,200 miles on it and that someone had been driving it as their car for a couple of months. Shame on me for buying it and I should have walked away, but was one of the only available with all the features I was looking for. But There's more!!! Got home and drove the car for a couple of days with a lot of noise coming for the back part of the SUV. Turns out the back hatch window had been shattered and they left all the broken glass in the hack to make noise every time the car moved. If you are looking for a Jeep vehicle, this is not the dealer for you..... read more

Awesome job Ron Carter CDJR in Alvin, TX! Service advisor Mr. Trey Wilmore exceeded all of my expectations so my first experience with this dealership was a positive one. My car had not been maintained for quite some time and needed to be restored. Mr. Wilmore's great communication skills and industry knowledge really helped me determine what was needed for my vehicle so my car turned out great!! I will definitely be a return customer. read more

Adam Hockenberry wasted my time for 4 days. Could have just told me the car sold ready! Stay away!

After getting stuck with a $5500.00 oil pan repair bill on a duramax diesel I purchased 12 hours prior from Ron Carter Ford, I decided to try them again. This place has a jeep I was looking to purchase, cash. I've tried for 4 days to get a call back from this place. I was finally able to speak with a sales rep prior to my arrival for the test drive I had scheduled online, he said to give him 5-10 minutes and he would call me right back. It is now 3-1/2 hours later and I have yet to receive a call back, and of course, I am unable to speak with anyone. One can only assume they are so overwhelmingly busy that they do not need a cash customers business. This place flat out sucks. read more

I bought a Town and Country Chrysler 2016 for my daughter it was a piece of JUNK. The dealer told me that is was a one owner that was a big LIE when I did my investigation there were three owners. The transmission going out and we haven't had it for 6 months. I tried calling and have been given the run around can't trade in still have too much to pay on it. When I speak someone, they state they will call me back and until this day I have not received a phone call. So, now I will have a repo. What every warranty I had a did not cover the transmission. Now I know to get a extended warranty. Never will I do business with Ron Carter ever again. read more

The way we were treated was unacceptable and confusing. We went there as they were the only local dealer with a car with all of the safety features offered by Dodge. The first thing the salesperson wanted to do is talk trash tgat his friend's aftermarket car would beat our new car in a race. Honestly, I don't care about that. I was there to buy my son his first car, not get into a measuring contest between his friend's and my wife's car. We drove the car. It was fine and I told the salesperson that we needed to test the safety features. He got scared and said the pre-collision assist and other features only worked when an accident is inevitable. He then sarcastically asked how we would pay for the car when we wreck it. We took the car back and were done. He even suggested we were wasting time and couldn't afford to purchase the car. The car we drove up in cost more than 2X than this one and was only a month old. I am not sure how he arrived to his judgment. A manager called a couple days later to ask us to return. She said the salesperson said that he almost had to grab the wheel and kick us out of the car. Honestly, this is insane! We found another Dodge dealer that got 2 in with those features. The managers helped test it but we could not get the features to work as well as the Ford Mustang. This was too bad as we were looking forward to buying this car from the other dealer. read more

September 2021 I took my ram 1500 to be fixed after the truck had been shot 5 times. After several weeks they informed me that 3 wiring harnesses had to be replaced. In Nov 21 they informed me that those harnesses were not available but would be received in Dec and I would receive my truck around Christmas. January 22 I was told the harnesses had been received. Later that month I was told we were still missing one. In Feb I was told that the harness was stuck somewhere on the West Coast due to supply chain issues. Later in Feb 22 I was told it was coming but now was stuck in Canada in the trucker's strike. (It was supposed to be on the West Coast) March I decided to find the harness myself which I did. It was a 6-day delivery from 3 different companies on the internet. When I told them that I was then told they couldn't purchase from anyone but MOPAR. I called the insurance company and they told me the check had already been cashed for the repairs. In March and April, my harness was supposed to be stuck on a truck in Dallas Texas which is only 4 hours away. NO ONE wanted to unload the truck up in Dallas apparently. Finally, a man name John got on the case and things started moving. Mind you I had left my truck there the first part of Sept 21. I received my truck mid May 22. John was great at communication and I think him for that. Another problem I have is this...... When I finally got my truck back from sitting out in the weather for 8 months, the chrome wheels looked terrible. When I opened the door they had not even detailed / washedmy truck knowing that it spelled terrible. Last but not least they had used the back of the truck as a trash can. There were two metal parking signs.... One said 'Reserved for Ashley and the other said " Parking, there was trash, sucker wrappers, plastic parts.... I don't know what all that was. I am extremely disappointed in the lack of care they showed for my truck. It cost me 150.00 to have it detailed and the trash removed. That is not good. read more

Don't go here. Bad service. They're very rude. And do NOT honor they're prices. I came here to get a car if seen online I talked to this cool guy. Forgot this name. Anyway, we talked About the car and he told me he was going to put it aside so that the day after (Monday) it would be waiting for me. Cool. So I head back to get the car which online it's $16,900. I talked to that guy. And he was very happy rude the second time we went. I asked if we could start the paper work and he tells me the car sold. And shrugged his shoulders. Wished us luck and walked away. So we wanted to talk to someone else and see about the car We went into the main building and instead of correcting his actions. And apologizing and trying to help they called him back to tell us that "what did he do wrong? He's coming back to talk to you." What he did wrong was having us come all the way back up there after just getting off the phone with us instead of telling us it was sold and wasting our time. Well I wanted a car so they said that one was sold. Well I asked for another Kia Optima and they came back and told us that it too was sold. But other one we could buy if we wanted it. But they said they were going to change the price... $19,900 I pulled up they're online status on the car and it still said $16,900 And he looked at me shrugged his shoulders and laughed. Sure enough I got up and walked out. I've heard of so many people being treated wrong here and vouching to never go back. And as for me and my friends and family. We won't be either. read more

My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Jon (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway. read more

Ron Carter does not deserve any stars. The purchasing of a vehicle from the salesperson Vanessa Ruelass and Trice with financing has the worst experience. Its morally wrong and appalling how they take advantage of a honest person looking to spend their hard-earned money on one's dream car. Its unethical what they do to innocent people. This horrible experience was at Ron Carter in Alvin, Vanessa since has been moved to Ron Carter in League City. I can go into details but read the reviews and do your homework. I took the vehicle to another dealership to have the factory repairs, which Vanessa told me the vehicle did not have a factory warranty and sold me 5299.00 of extended warranty. And the extended warranty did not start when the factory warranty expired, it started the purchase date. Vanessa and her service team swore that the truck I purchased had nothing wrong with it. I took it to another dealership and my repairs consisted of: New rear end New transfer case front drive shaft rebuilt transmission, which to this day is in the shop for transmission. oh yeah, today is 10/21/22 I purchased this truck less than 12 months ago from those crooks. If you know anything about 4wheel drive trucks, those are very expensive components. Not known to go out overnight. Needless to say, I traded the truck in. SouthFork in Manvel, Texas was amazing, honest, and professional. From the Sales person to the financing managers, explained everything and an awesome experience that goes in another review. Beware of Ron Carter. Nobody should have to experience the life changing experience I received from buying a car from the wrong people. read more

Travis Dorsey did an awesome job of helping me find the exact vehicle I needed. After a car accident I was "forced" to have to make a car purchase rather quickly. Everyone at the dealership assisted me in such a helpful way. They understood exactly what I was asking for and the price that I was willing to pay. I left a very happy customer and love my new vehicle. I could have purchase the same vehicle at other locations but I opted for the fast, friendly home town atmosphere of Ron Carter! -Dena read more

Ron and Russell were great no bs took care of me and my wife in a time of need. Great truck for a great price, Will definitely be back. !!!!!!!!!!! read more

Had my Jeep serviced at Ron Carter Alvin, they did a great job as always. Friendly, professional, courteous are just some of the characteristics describing the service staff here. I will continue to use them, and highly recommend them to others. read more

Tried my best to buy a new Jeep from here. Could not find anyone that would call me back and was actually interested in selling me a car and answering my questions, strangely enough. read more

Took my truck in there for two problems service writer only wrote down one problem. A week later called and told it was all fixed. Didn't even get out of the driveway and noticed truck was still doing one of the same issues for the bring it in. Turned around and talked to the same service writer and was told oh well that's not what the ticket was for. So I responded it's what I told you was an issue when I brought it in here. He said well that might have been my mess up I didn't write it down. This is after dropping $700 for repairs I thought was fixed. Had to give it back to them it has been nearly another five days and get a call back saying it's another $700 trying to change stuff that ain't even broken. Also found out this dealerships charges well over the national average on labor per hour and the over charge on parts on top of it. This whole experience has been trash. DO NOT take your car there unless you are ready to spend you hard earned money to not get your vehicle fixed. It's all about the money. They don't give two shits about doing their jobs right and customer service. read more

Good morning I love my experience. Ms. Lori always take care of me and I love being able to get an oil change and still be able to get to work on time. Very convenient hours and great for me. Thank you read more

I have purchased several cars, jeeps and trucks for Ron Carter. They are great to do business with straight forward and fair. Eric Leal has worked with me on most of the deals and I trust him 100% to make the deal happen. read more

My company bought my vehicle from here. I dealt with Robin. She is rude, unprofessional and void of all reality. I think she must be related to someone at the dealership. She never returned my phone calls until 8 days later and I had complained to management about her. Even two mangers said she was difficult to deal with. What does that say about her and the company she works for. Sad read more