Dealing with Ronell Ram and Motor Trends of Houston was nothing but a huge headache and a waste of…read moretime. Ronell lied about the condition of the vehicle stating that it was perfect and had no imperfections on a car that had 1,000 miles. When we arrived, we found out that the whole side of the car had been keyed and had multiple damages. The photos online showed the good side only. None of this was stated upfront as we would have never stepped foot in here. I would never purchase from this dealership as they will lie to get you into the door in hopes that you will purchase any way.

I've been searching for a Gt 350 for quite a while. I ended up purchasing one from this place and…read morehad it shipped to the West Coast. In the beginning it was a bit rocky. However, they did deliver. A big shout out to Ms Irwin and Mike. My salesman whom shall remain nameless always seemed irritated, perhaps I bring that out in some folks. Idc. The important thing is I got the vehicle I've been searching for and for that I am grateful.

Hey, I wasn't shopping for a car. Had spent a whole lot of time online researching and waiting on…read moremy perfect car. Was the the perfect red even! But noticed they had a Buick Lacrosse online and I wanted my honey to feel the difference in the ride between the two. Of course I explained that to Koy, but he didn't mind. He let me drive two. No pressure, he was just as helpful as he could be. The one thing my "red" car didn't have was smooth Buick ride. (Plus the blind spot and moon roof.) They had another Lacrosse on the lot that was loaded, but I had three concerns... then David Pattie stepped outside heard what was going on and addressed the problems. Takes a lot for me to change my mind but I did. Kuddos to Koy, David, and even Randy. I am one very happy new Lacrosse owner. Just a side note. Had been taking my old Buick in service for years they can be slow at times, but they are always professional. Thanks again to all of you.

WORST CUSTOMER SERVICE. The manager is also no help. He…read moredoesn't care. I recommend going somewhere else. Very unprofessional here!

I actually read the reviews to this location after I received service. I didn't do it on purpose…read morebut I was glad that I waited and seen the service for myself. The staff are amazing! Very hands on with customer service support. The manager I encountered at the time explained the ideology of each Nissan creates a different account to earn reward points. I was grateful he shared that information because I was under the impression I had been earning reward points all together , not separately. Over all my interaction with staff was good. I received a basic oil change. Now what I will say is , this location is a little more expensive than expected but the service was fast and I was in and out in less than thirty minutes. I know Mr. Lee would be proud of his staff making good impressions.!

Big Thank you to Homer for helping me understand and trust the work that needed to be done to my…read moreautomobile.

Found a 2020 Honda Fit on cargurus. I called and makayla answered who transferred me to Mike. I saw…read morereviews that said I had mandatory Lojack and paint protection or whatever and I said "I need to know if what I read is true before I drive an hour". Mike said "thats not true" and I was on my way. The car is what it says it is. Clean....some minor blemish stuff but clean. Its a used car. Mike could not have been a better guy and was awesome to talk to. There was nothing pushy or hidden........it was a great conversation and smooth. He then handed me to finance and Michael. Once again...awesome and friendly and informative. The 3 people I interacted with could NOT have been better or improved my experience in any way. I wish each day were filled with people like this. I wish I had employees like this. Thanks you guys!!

Saw a truck online and submitted a contact card to express interest. I received an email…read moreindicating the vehicle was available. I called the next morning to double check and make an appointment to see the truck. Again assured it was on the lot and available. I told them I was driving an hour and a half to see the truck. while in route the salesman "Sam" called to tell me it was ready for me. I told him I was on the way. 1.5 hours into my trip, 30 minutes from dealership, Sam calls to tell me he's sorry but the car was being held for someone on the internet but they had other trucks for me to look at. suffice to say I declined and will look elsewhere. Beware, felt like a bait and switch scam. Btw 6 hours later vehicle still on website as available.

Was sold a used car after being told it was new. Drove from katy to Alvin to pick what I thought…read morewas a new car only to find out the car had 3,200 miles on it and that someone had been driving it as their car for a couple of months. Shame on me for buying it and I should have walked away, but was one of the only available with all the features I was looking for. But There's more!!! Got home and drove the car for a couple of days with a lot of noise coming for the back part of the SUV. Turns out the back hatch window had been shattered and they left all the broken glass in the hack to make noise every time the car moved. If you are looking for a Jeep vehicle, this is not the dealer for you.....

Awesome job Ron Carter CDJR in Alvin, TX! Service advisor Mr. Trey Wilmore exceeded all of my…read moreexpectations so my first experience with this dealership was a positive one. My car had not been maintained for quite some time and needed to be restored. Mr. Wilmore's great communication skills and industry knowledge really helped me determine what was needed for my vehicle so my car turned out great!! I will definitely be a return customer.