Over $4,000 Down the Drain - Don't Waste Your Money We bought a couch from Rooms to Go in Cypress, TX for over $4,000 -- and the only reason we chose it was because it had heat and massage features. Now, those features are broken and we were just told they don't make the parts anymore. Seriously? Instead of standing behind their product, they told us we had to come in and "make a reselection." That's not a solution when there's nothing in the store we want -- especially nothing comparable to what we paid for. We asked for a refund and were flat-out denied. Hellen, the manager on duty in Conroe, just said it was out of her control. Well, who is in control then? Because someone needs to take responsibility for selling high-dollar furniture with zero long-term support. She said we would need to reach back out to customer service to resolve anything. For a company this size, it's unbelievable how little they care once they have your money. We won't be back -- and we suggest you think twice before handing over yours read more

On memorial day weekend of 2023, we bought a loveseat + sofa combination, which both included recliners and charging ports. We enjoyed this Furniture very much for about 11 months and then the wood frame cracked on the loveseat. Rooms To Go sent a repair person who placed repair order for parts after examining it. But then we got a call from Rooms To Go saying that they would just replace the whole loveseat with a brand new one. Very cool! They just installed the new loveseat a few minutes ago and it looks great. We also have an extended warranty that extends a few years beyond the initial 12 month R2Go warranty through their third-party warranty service, Kudos to Rooms To Go for taking care of their customers read more

Rooms To Go - LoveSeat - Furniture Stores Near Me - Cypress, Texas

After purchasing a sectional for my home, and as it was being delivered on (November 19, 2025),I expressed dissatisfaction as it did not include the necessary plugs on one end and a broken one on the other. In addition, after seeing it in my room, it was not what I was looking for. I asked the delivery team to take it back but they refused, stating I would have to arrange this with the store where I made the purchase. Ok. Later that day I went to the store to try to make a return request and select something else. I was told my original salesperson would need to assist me and he was not in the store in this day. Ok. On Friday, November 21, 2025, I made another attempt to resolve this when I was told that there would be a 20% restocking fee. I asked for a manager for assistance. The store manager approached me and aggressively told me about the restocking fee. I expressed dissatisfaction and while I was attempting to explain my frustration, the manager walked away, telling me she was. "Done with me". I followed her to ask for her name and her manager's name, as she continued to walk away. As we approached the office area in the back of the store, another employee emerged and proceeded to tell me, "Get the fuck out of my store, bitch!' Never in my life have I been treated so rudely and inappropriately. This is unacceptable and I want to be sure all are aware of the very poor customer service experience at this store. Find another store/company! read more

very nice, no pressure, super easy. many options, many colors, not too crowded. the value is good

We've never been to a Rooms To Go store and I would highly recommend this location. JD was our sales associate and very accommodating for what we were looking for. We've had our furniture for a few days now, and the hardest part is now keeping our fur-babies off of it. The reclining positions of the couches are excellent for napping and having the option of the headrest incline is perfect. Thank you for Rooms-To-Go for fulfilling our needs. read more

Beautiful store at the Fairfield location. Young man helping us was ok however he said he was going to follow up and didn't. He was new so maybe he didn't make it thru his first month. read more

Rooms To Go - Saw these 2 pieces of art work and was very impressed. Cool style! - Furniture Stores Near Me - Cypress, Texas

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Never ever have I experienced an incompetent staff like at Rooms To Go. From the managers on down to the used-car-like-salestaff hovering at the entrance to attack. Do not, repeat "do not" consider buyong from RTG. Aren't we all surprised they are still in business? read more

I ordered a sofa and loveseat from them online. I was unable to go into the store, and Jacob helped me over the phone. He is SO kind and patient and took his time not only explaining the process, but being very compassionate to my situation. He also sent me photos of what I ordered. Describing everything in detail. I had to call a few times with questions cuz without sitting on them or seeing the color in person is stressful. Then I had to call back to change my order and Logan walked me through also so kind and patient. I appreciate the them and will refer anyone looking for furniture to go to this store and ask for them. Thank u thank u!! The sofa and loveseat is beautiful !! read more

Please don't go to rooms to go!!! Read these reviews!!! I had the worse experience!!!!! They canceled my order the day before! When it was finally shipped it was wrong!!!!! No one at this store will take ownership of the mistakes!!!! Spent over 4K there and I got a lot of wrong Parts and pieces! It's taking over 2 months to get this fixed and they still working on getting my order right!!!Please please don't shop at the one in cypress!!! Please take this advice! I went here because commercial make it look and sound great!!! But the experience was absolutely the worse!! Please don't do this to yourself or your family read more

The staff was friendly and helpful without hovering over us the entire time. They had a lot of furniture, we were looking for some night stands and the one we liked won't be available until mid July which is a little disappointing. But overall we had a great experience. read more

Beware! Rooms To Go delivery service damaged my driveway thousands of dollars. Can't get these people to do the right thing and stand for repairs. They were contacted with photos, evidence and to this day are dismissing the entire event, or passing it off to a third party. Don't buy from these people!!!! This delivery disaster was turned over to J. B. Hunt trucking service. Their position is take this paltry sum or get lost. What they want you to do is forget about the damage and they want to spend time in litigation with you. They have deep pockets. Shame , shame of these people!!!! read more

We have shopped several times at this location. Haven't had any unpleasant experiences. This time was no different- Jamil greeted us , no pressure whatsoever and advise me to locate him when we were ready - and we did! It was a very easy and pleasedexperience. Jamil is the man!!! Awesome service, with no pressure! .... Thanks Jamil! read more

Their furniture has significantly changed, very cheaply made. I had to switch out a sofa multiple times due to something. It was either broken or the cushions didn't match. Cushions were made differently or some were firm and some were soft. No consistency. 3 new couches were delivered, however, with each one something was wrong. It was either the frame was broken, the backing was collapsed or cushions were inconsistent. The backing is literally made of a cardboard piece and the legs are now all plastic. When I say a cardboard piece, it's like taking an Amazon box and cutting a rectangular shaped portion of it. That thin, that cheap. Even though I have the extended warranty. customer service is absolutely horrible. I have been waiting for someone to call me back on next steps and have been dealing with this issue for well over a month. Not to mention it took me 2 months+ to get the other items swapped out. Ottoman was dented and the table legs were too short. Got the run around there several times as well, but finally they were exchanged and perfect. I just called back again and said "This is my 2nd time to call back because I haven't received a call back to provide a status update". The customer service agent hung up on me. Unbelievable. Finally, was able to speak with someone. They had me resend the video I sent 2 weeks ago. Definitely feel like I'm getting the run around again. They want to adjust 20% ($156) for a damaged couch, which doesn't seem like much when I want to say I spent $4,000-$5,000 for everything. The set is beautiful, I've already bought everything to match it, so not like I can pick something else out at this point. Besides, I didn't like anything else. All I wanted was a couch that was in perfect condition, because it's new. Don't think that is too much to ask. I didn't buy something broken. read more

NO I do not recommend them!! I went to the Willowbrook RTG first,.. terrible, broken furniture, which was a Brown server. So I go to another RTG in cypress which I waited another 3 months, got my 2nd server it was Damage, waited another 3 months and it was scratched. So #3 came today, 2wks later and was worse then the 2nd one! And when I say I'm so upset is not even the half of it.. Customer service socks! Except for a young lady name Keisha she was very nice and helpful. But from management to sales guys terrible. A Jamil from cypress store had no feelings for me of what I was going through as I felt... but why should he,he got his sale,his commission. The store got there money! I WILL NEVER BUY ANYMORE FURNITURE FROM THEM! I'm one person yes,.. but I will tell friends and family not to deal with Rooms to go EVER! Terrible Customer service from the ppl who meet you at the door looking for a sale, and Management....I just want to say, help when we need the help later also. read more

Rooms To Go - Brown Server - Furniture Stores Near Me - Cypress, Texas

They sold us faulty furniture. Then had a repair man come out to fix it and she ended up breaking it more. We haven't been able to use our dresser or night stand since we bought it. Then they came out to replace both items and they brought USED items to replace it with. Why would we want used items? Why would we accept that when we paid FULL price for new items? Take your business to a Gallery Furniture. Terrible. We will never buy from them again. read more

BUYER BEWARE! I purchased a piece and it was a vendor direct item so was shipped directly to me - I did not expect the world just a solution to receiving a moldy box of furniture. First I spoke with customer service and they told me they can't do anything and I said this is not acceptable so then said it's like Amazon and different sellers ship...ok fine but unlike Amazon you do not stand behind your product! They transferred me to the store and want me to keep moldy furniture in my home until next week - not ok we have asthmatic people in the home and don't want to risk our health. "Put it in your garage" umm I did the moldy box overnight as now my home and my garage smell of mold. Wrap it in a blanket and drive it up here they say. Hmmm ok so my blankets and car smell moldy as well? All I wanted was a solution and next week is not it. I fully get it was not the intention but the rude and disrespectful people encountered on the way apparently is. When a customer says my family has asthma and the manager tells you "well you don't know what I have" is the WORST display of empathy I have encountered in all my years. I actually seen the piece I purchased (after the fact) on the target website for $150 cheaper and plan to take my business elsewhere. read more

Rooms To Go - Moldy! - Furniture Stores Near Me - Cypress, Texas

Please read. My story is long but I will tell you the facts that you need to be aware. The way they do business is that they will tell you item is in stock and fully charge you and when you change delivery time or choose to pick it up at earlier date, you will be told about their LIVE INVENTORY policy which basically means they have the right to sell your item and now its out of stock and you have to wait to get it when its available. So your purchases are not only not being held, they are sold to someone else. Thats should be illegal selling a sold item again. They don't tell you or show you this policy in writing. Assistant Manager Herby Charles said thats how rooms to go does business. If so, no one should give their hard earned money to this business. read more

The sales person we had was JD he was wonderful! The furniture I picked out looked great at the store. However, I wouldn't know how it looks, it was never delivered on time. I purchased, and paid for priority delivery. However I never received my furniture, I called customer care they stated that they knocked on the door and no one answered. That was complete BS (lie) I was home all day long waiting for my furniture to be delivered, no one knocked I have a camera at the door that I can gladly show that not a single soul knocked at the door. The delivery was scheduled for yesterday July 26 anywhere from 11-2, then I received a notification that the time was moved from 2:40-3:10 then I received a call that the time changed again from 3-7 then when my husband and I called at 7 to ask where our furniture was they said it was too late and dispatch was closed. You can imagine our frustration. I strongly recommend to take your business and money elsewhere unless they have delivery time available for the same day. read more

People skip this place if you want long lasting furniture. I purchased a $5000 piece of furniture for my new house. The furniture arrived with a huge and noticeable damaged piece. Those delivery guys have to be blind not to notice it. Long story short, i called room to go to tell them that i want a new table. They told me i have to wait 90 days!!! So i give you $5000 for you to tell me sorry you have to keep the damage table for all your guest to look at. This is unacceptable and ridiculous. Come to think of it, most of my furniture from here has broken with in a few years. I think this place should change their name to DISPOSABLE TOGO FURNITURE. read more

First time shopping at this location. Anthony in the kids section was very helpful and informative. He helped us pick out the perfect bunk bed for our daughter! We will definitely shop here again in the future. Thank you Anthony! read more

Long story short. ALL I WANT IS A REFUND $1200 Nov 2020 purchased a power recliner Dec 2020. Mid month received chair 1st day Mechanical failure same day called for solution was advised repair needed to be scheduled, end of month repair person came and was told mechanical parts needed to be ordered Jan 2021 Repair person and wrong part was issued and recommend I speak to customer service. Customer Service advised purchase was non refundable only replacement Jan 23 2021 went into store JORDON acting store manager rude and unprofessional ! Picked out a replacement and was told Mar 27fb earliest del date since it was not in stock. I requested for her to show me comparable chairs that were in stock and not made in China . She said in a sarcastic tone she did not have the time that I needed to be patient. Jordon, you have no people skills and you need to be fired . At this point no chair and I hv a broken chair . Just give me a refund! Not fair to wait til end of March for a delivery! read more

We had issues with the warranty the manager Joanna is excellent. She helped us resolve the issue.

Read all negative reviews before going here! They got our order wrong now they want us to pay 20% plus a new delivery fee! It was their mistake, and how is it fair for us to pay for their mistake! Vickie quickly shifted the blame on us. She was super nice in the store but once a mistake happened she had no problem blaming us. The manager Eric was rude as well. Now we are stuck with an order that we didn't make because they don't accept returns. read more

The manager Eric is most unprofessional. When I called him to complain that it was 7pm and my order was supposed to be delivered between the hours of noon and 4:00, he did not at any time apologize for the inconvenience. Instead, he asked me if I read my contract which states that the delivery window is just a courtesy and that they deliver all night. His demeanor was rude, brash, gruff and unprofessional. Enjoy that $12k. That's all you get. You just lost a good customer and I won't be back. read more

We've purchased from Rooms to Go previously and this particular store without any hitch. In fact my husband and I had furnished an entire home in 2018..so in 2019 when the opportunity presented itself for us to furnish a home by the lake we had NO reservations about patronizing this establishment again. We could not have been more wrong! The experience as a whole was exhausting and awful! We purchased a "set" of furniture according to a special the store/Company was running in order to obtain a "free" television. It was mid October, and we had plenty of time to get things ordered and delivered by December 15th, which was our deadline. Our salesperson was fine...not really one way or the other, basically collected his commission for the sale. He was specific about free delivery and that the voucher for TV would be with delivery of furniture. Most of furniture was delivered as specified except the salesman did not fill us in on a TINY detail of delivery...the delivery guys merely dropped furniture at door, LITERALLY! I talked the guys into pulling inside my home, but really..just inside home. This will be brushed off by their headquarters by saying t was "coronavirus related" but I find that insane...with proper PPE and distancing guidelines followed they were in no more danger than dropping it off at my home, and if so...I should have been notified. There was no TV voucher since the coffee & end tables were back ordered, which we were not told at purchase that delivery of voucher was only upon delivery of entire set of furniture...which we had NO control over! It DID make a difference to us since we were renting the home we were furnishing...we had tables we could substitute temporarily, but not a television set. My husband called, but was brushed off by manager, so he made a trip to the store...where the manager hid out in his office for an extended period of time. . My husband called again following day to make an appointment..then explained situation again, manager was unavailable. He made another trip and spoke to salesman to no avail. He was angry at this point and called the corporate office..to which he was told he must work it out with the store. So he was, for all intended purposes "black listed" by the corporate headquarters and left to mercy of the store that was inadequately trained/prepared to handle a customer service issue. Our only saving grace was after a few run-around with the store a visiting manager from the Woodlands assisted us in getting everything straightened out. By the way, our outstanding pieces of furniture has been pushed back numerous times by then and exceeded our deadline. We were so grateful for the fill in manager that actually had some experience and knew what she was doing and was very professional! We will NOT be purchasing here again!! read more

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I purchased a couch and a recliner, as well as a sectional from rooms to go. They will not warranty the couch and recliner because we moved them. All pieces are the same manufacturer, so clearly they know there is a problem with the product. I asked Edwin (a supervisor) what about the people who purchased furniture from you after Harvey or bedore Harvey that had to mive, he said they are not warranting those either. Discusting way to do business. I have spent thousands of dollars with them. I will never buy anything else from them. read more

Rooms To Go - Thus is a sample of the furniture... but not the inly problems - Furniture Stores Near Me - Cypress, Texas

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I'm not really sure why all the Rooms To Go have such bad reviews. I recently bought a dining set, buffet table, sectional couch, rug, rug mat, coffee table, entry table, side table, and lamp. They came in two different packages and the prices were unbeatable. The quality of the couch and the rest of the furniture is great! And it was available for pick up just a week after purchase. I highly recommend this company. read more

Really bad customer service, we spent over 5k on a set and they delivered it to the wrong address and don't want to make it right, literally told me to figure it out. Do not do business here, I bought my couch from will. He's a good guy, but he needs to find a new job because this rooms to go... I will never be doing business with them ever again and not any of my family or friends either. I'm appalled at the lack of care, I paid over $150 alone to have it delivered. They don't care, absolute trash people to do business with. read more

Customer service is non existent in this company. I ordered a bed and, when it was delivered the bed slat was too long for this type of bed. The driver decided to install them sideways and, when I asked customer service to redeliver the same day, I was told to wait 7 days as if it was my fault. Customer service manager tells me not to accuse the messenger. I proceeded to then ask for my money back and return the items to this company, I was told that it would also take 7 days and, there was no specific time frame for delivery. This is a very short summary of the issue, if I could give 0 stars I would. read more

I am giving 1 star because it won't let me put zero. My husband bought the most expensive bedroom set they had at the store and they delivered a broken dresser IN AUGUST! They tried fixing it and replacing it (for broken items) TWICE!! We are asking for replacement within the next 2 weeks or 50% refund for the dresser. Customer service offered us to take the broken dresser as is and a miserable $140 refund. The dresser itself is almost worth $1,000! We are not asking for much given everything that we've spent and everything they put us through. They are passing us around from their store to customer service and no one seems to have a resolution. The manager in the Rooms to Go Cypress location by the Cypress outlets is now hiding from us! They are refusing to get on the phone to solve the matter and are giving us the 'we are in a meeting and will get back to you' excuse to avoid solving the matter properly. We will be taking this matter to the BBB since we have been unable to resolve this in a justifiable manner since August 2020. read more

We bought a couch here about two years ago, no problems. We went to buy a bedroom set and mattress. Kathy was very nice and helpful, we didn't feel pushed, she helped us to make a good decision. Our set was back ordered and she said she would keep an eye on it and if she saw an open spot she would move it up. Sure enough a few weeks later she called us back and had got our order moved up! Very impressed with her. read more

Horrible service. I came here to buy a couch and a bunk bed. I was ready to buy bc I just moved and wanted some new stuff. I've never been to this store before but my friend recommended I go. I walked in nobody greeted me, nobody asked if I needed help and there where plenty of employees looking at me walk around with my 2 year old niece. After I walked the whole store I found a man at the front who also did not ask if he could help me he just watched me walk around. So I finally asked can I get some help and he said what are you looking for and I said a bunk bed and a sectional couch and he pointed me in the direction and told me to basically go look my self and let him know when I find something I want, even after I told him I walked around for 30 mins and wanted some help. . He just stood there so I just left. Never going her again. I've never been ignored in a store like that in my life. read more

I hate to leave a bad review, but I have to in this case. We ordered three pieces of furniture from RTG - a sofa, a storage console, and a kids bed. The sofa arrived in good shape. The storage console arrived extremely dusty and dirty (normal dust and black dust from the paint). The kids bed was the biggest headache of all. It showed up broken, we scheduled a replacement (to arrive two weeks later). Our delivery never arrived. It was scheduled for noon, and RTG finally decided to reschedule us at 9pm...for it to arrive a month later. We finally get the bed replaced. It shows up broken again. Third time's the charm!? Third delivery - it shows up scratched. AND they left their box cutter on my toddler's nightstand. Good thing I saw it before he did. We'll live with the scratch on the bed, but this was definitely our last RTG purchase. We bought a bedroom set a few years ago, and it, too, showed up scratched in multiple places. It's just never been a good experience, and I've always been hopeful (until now) since the prices are decent. Skip RTG and check out Wayfair. Similar prices, and I've never had an issue with them. OH! Cherry on top - RTG won't give you a full refund if you want to return your furniture. You only get 80% back. They also give you the option to choose a different piece of furniture (if you have the same issue multiple times with a piece of furniture like we did), but it has to be the same price or more expensive. They're all about keeping your $$. Laughable. read more

Do NOT buy here. Yes the sales people are nice because they are paid commission, but the customer service and delivery are a complete nightmare. They are rude, disrespectful and will not take accountability for anything. Save yourself the headache, it is worth spending a little more elsewhere to not deal with these people. Your complaint or issues will not be fixed and you will be left with furniture that you cannot use because it is missing parts and they do not care even though the delivery men could not put together because it was missing parts. read more

If I could give (-5) stars, I would. Single worst buying experience we have had in many years. Buying cars and mattresses has been easier and more enjoyable. LONG episode short(er): bought a multi-piece bedroom suite for our daughter. First delivery after several weeks waiting = half pieces were wrong/damaged. That was the omen for things to come as I spent HOURS on phone with "customer service." Crazy # of episodes of non-communication on delivery dates/times. After all this, the total "credit" was our delivery charge. Well, after 2+ months and I think SIX (6) visits to the house later, including one laughable episode where we had THREE "techs" at the house, including the "supervisor," trying to remove a single allen-head bolt that earlier guy had stripped, we're finally done. NEVER AGAIN. Be forewarned. read more

Walked into the store and looked around for 30 minutes. No one spoke to me or offered to help. So me and my money left.

Very disappointed! Purchased a sectional couch and not even TWO years of having it, one of the cushions is ripping at the seams in MULTIPLE areas! Purchased an "extended warranty" and they denied the claim because rips at seams is a MANUFACTURER defect and is only covered for ONE year! So in order for them to fix with no cost to me, the rios would've needed to be ACCIDENTAL! Are you freaking kidding me?!? DO NOT BUY FROM HERE!! I repeat..... DO NOT BUY FROM HERE! Waste of money! read more

found a great piece of furniture on the floor. a kitchen island that would have been perfect for my small kitchen. but it was discontinued and the floor model. they had to find out if they could sell it off the floor and i 'had first dibs'. got a call the next day. ok for more than it was marked... 'oh that tag was for a different piece'. gave them the benefit of the doubt because the price was shown elsewhere and the offer was $100 less. ok hold it until tuesday and i'll come get it. was told by the salesmen, 'come pick it up after noon. so i made arrangements and a friend drove down from Montgomery with a trailer. then... sorry make it after 1pm... ok sez i, i'll buy my friend lunch. we show up at 1:05 to be told, 'sorry we sold it to someone else'. i'll not be back to Rooms to Go. a most disorganized place. there is no way a manager should have let another salesperson sell that piece unless and until my time to show up came and went. read more

Worst customer service ever. As I walked in was greeted, I let her know I purchased something online and wanted to see in in person. She pretty much was like ok and proceeded to sit on some couches with the rest of the employees. Not once offering to help me located the item I was looking for. I was also in because I wanted to purchase a bedroom set for my son. Finally after walking the store and not locating item I walk up to the employees all sitting on couches chatting. Ask if they can direct me to were it is while holding my phone showing a picture plus I had questions about a bed I wanted to purchase. They all pretty much just stared at me and each other. I said anybody? One lady says let me see, then was like oh no longer here. At that point I ask about the bed I'm looking at and just points and say oh that's over there in the corner. Ummmm what? Ridiculous NOT ONE EMPLOYEE could guide me to it. WORST CUSTOMER SERVICE EVER. Only helpful person there was the young lady working the kids showroom. I'm sorry but don't they work off commission, guess no one wanted to make money. Tempted to cancel my online order that hasn't be delivered yet and go else where. read more

I would give ZERO stars if I could. The sales rep that helped us that day was Vickie Giovannie. While we were inside the store looking and sitting on the furniture, she was nice. Today our delivery arrived and we received the wrong chairs, because she ordered the wrong chairs. We called to let them know and to ask for the correct chairs to be delivered. Unfortunately Vickie Giovannie was quick to blame us for "changing out minds" (when she ordered the wrong set of chairs to start with) and saying we could not exchange the chairs without paying a restocking and delivery fee. I spoke to the store manager (Eric I believe his name is) and he didn't care what I had to say, he just say we got what was on the order, we agreed on it, now we have to pay a restocking fee and delivery fee if we wanted the other chairs, since we changed our minds. SO DONT TRUST THEIR REPS TO GET YOUR ORDER RIGHT, double check the SKU numbers (because when they show you the receipt it has no pictures), because otherwise you're stuck with furniture YOU DIDNT ORDER OR LIKE! read more