I used them because they were assigned by American Home Shield. Their office manager gets a 5, everything else a zero. The plumber replaced the water pressure valve to the house unnecessarily and I paid an additional $295 to get it done. No one will give me a breakdown on what American Home Shield paid them. it didnt resolve the problem at all. my Handyman came and figured out the problem successfully in 2 minutes! read more

I've used Rooter King several times. You know, when one thing breaks then other things start going. For all of my problems, I've been happy with ALL aspects of work done by Rooter King. I do have a home warranty and they have always been a hassle. But if Rooter King gets the work then everything is smooth. 5 stars! read more

I had a plumbing emergency with a pipe leak and Rooter King plumbing was able to come out the same day, within two hours of my call! David was sent out to my house he was absolutely amazing miracle worker! David was very nice friendly personable and a very hard worker! He stayed until he got the job done. Best service I've ever had this man needs a raise! I highly recommend this company. Ask for David. read more

I read some of the previous reviews on this company and absolutely do not agree with the negative ones. We had a fabulous experience with our service appointment. Julio was responsive on the the phone and answered all my questions. Joey, the technician, arrived in the early part of our appointment window and did a professional thorough job. We were completely satisfied with their work. Thanks, Joey and Julio! read more

We discovered a major water leak via an outrageous Metro Water bill ($400+) and a small puddle with a fountain of water bubbling up in our front yard. Rooter King was referred to us by our home warranty company and they came out in a timely fashion on a Sat. Joel was very nice, knowledgable and assured us we could get a repair/replacement done on Mon. In the meantime, at no charge, he installed a temporary above ground water line so we could have water over the weekend. On Monday, Joel and Santos came out first thing, were able to dig a trench and replace the water main (the old one was not reparable because the material was obsolete), back-fill the trench and then on Tues. came to clean up the yard. They did an excellent job, and the cost came in well under what was estimated. I would re-hire these guys any day of the week to attend to our plumbing needs. I highly recommend them! read more

I had the misfortune of having a pipe break somewhere between the connection at the street and my house. We had it replumbed by Rooter King about 9 months ago. They were professional and got it all done quickly. I came home today to find that the water company had turned my water off as a neighbor had reported a water leak and wasn't able to get ahold of us. The water company had come by and reported that the ball valve at the box was busted and it wasn't their problem. I called Rooter King, they were here quickly, fixed it without question and noted it was under warranty from the work they'd done previously. The part had cracked. Great no hassle service! I'm sure I'll be calling again! Thanks Rooter King! read more

Great service and technician helped me to get my toilet replaced and he took extra time out his day to make that happen when he didn't have to! read more

If you're rich and have money they may be the company for you. They were called out today 1/8/24 to repair a pipe on the roof that burst from freezing temperatures. I was shocked what they charged to replace 1 foot of pipe with two sleeves connecting the now three pipes together. They change $450.00 for one foot of copper pipe. This took him less than 20 minutes to replace. I have been in the construction industry for over 42 years and I've never paid so much to have a foot of pipe replaced in my entire career. I've had a water heater and two toilets replaced for less than $450, and in California, of course not including the materials, just labor. I could understand a service charge for coming out of maybe $75-$125 and maybe 65 to 85 an hour for the plumber. I just can't comprehend what all of this charge was for. I can't consciously use them again at their outrageous rates for myself or for ky clients. read more

Unprofessional, unfriendly, mean, wrong attitude. They scheduled my appoinment between 2-6pm so I decided take the day off and wait. The problem: A coupler in a water pipe cracked and leaked next to the water heater. A "plummer" arrived just a few mins before 4pm. wearing a face mask but not correctly by the way... The second he started talking I knew I got the wrong company. He started making nonsese excuses before even looking at the problem. Then he said that he had to go to the hardware store to get the coupler but store was closing at 4 so he was going to do the job the next day! A piece that cost $1.50 at Lowe's or Homedepot. I called the office and this guy named "Pedro" didn't care at all, he actually mocked me because the 1 inch broken coupler was pvc and blamed me for that. Like if we have to know those things after the house passed inspection during the buying process. He hanged up on me. I got this company through HWA ( the house insurance company) It wans't my choice. Be aware, no wonder this plumming business has less than 3 stars in yelp. read more

I had a severe problem with my master bedroom toilet not flushing, but backing up in my shower. Fred came out right on time, checked the problem, and in less than an hour, snaked out all my sewer lines, and everything running great. Fred was very knowledgeable, friendly, and neat. I will always call them, and request Fred, for all my plumbing needs. read more

This company was referred by AHS. Needed a new water heater. RK Plumbing was efficient, professional and prompt. Dallas and the tech with him, arrived on time and got the job done. Friendly, fast, helpful and did the job. We were very pleased with their work. I would work with them anytime. Pedro was of great help, he made sure we were taken care so we didn't have to go without hot water for another 4 days. It had already been 7, due to no fault of RK. Happy with the service and would recommend them, Charlie and Donna P read more

Possibly the worst plumbing company in Tucson. Had them come out and look at my leaking ptrap. They tried telling my fiancé that the sink needs to be replaced. Yeah okay. Same thing they tried doing to all these other customers. Don't worry I can go to Home Depot for $10 and get the parts to fix the leaking ptrap. Never again. read more

This was the assigned provider from AHS. This negative review isn't about the technicians wHo came but about their scheduling and office. I took time off of work to be here for the window of time provided. They didn't show or call until the window expired so nothing was done that day. When I called they setup a new time for the next day. They didn't show during that window either and when they did give a window the technician arrived 40 minutes after the time provided. There was no apology or discount for service - they just said that I could cancel the service. Terrible service - if you can avoid this company - do it. But again- the guys who came to the house wwere great. read more

Have a home waranty, ( AMERICAN HOME SHIELD-SUCKS),. My shower head had broken off, they came to look at it and left, called the worthless guy named Pedro, who is not a plumber or people person , who was Rude and wanted to talk about himself only, nothing related to my plumbing issue, that the tech had to go to another more important call. My daughter was home when the tech called Pedo, and told him that he could not fix it, that he never had done this type of work, (AHS) took my money right off the get go, Pedro never called back and the tech never showed up, I called a person of CRAIGSLIST, and joseph (520-403-3240) came over the same day and repaired the shower head , and fixed the leaky faucet, in a hour, cleaned up and charged me $125.00 to get it done, use this guy for your plumbing needs, he's fast, clean and very honest... Rooter Bling plumbing is no bueno read more

We requested service through our home warranty company. We were so impressed with the timeliness and professionalism. Joel came out and took care of our issue. He was very pleasant and professional. He arrived when he said he would and we couldn't be happier. Highly recommend this company. read more

I called AHS for a main line stoppage. Day two they come. My home has a septic tank and only access to main line is through septic access panel. They can't do that. Call Pedro he is the supervisor he can approve it. I call and he says no. I ask can you drop the line from the vent on the roof. He says no you have solar panels and we can't be liable. I called back and said the vent is eight feet from the panels and there is plenty of roof for the machine. He says the line we need to go down is next to the panel. I said no that's the shower. He then says that's how to access the main line. I told him no again. The main line is by the toilet. It runs the length of the house from bath to bath. Then he tells me AHS won't pay to go on roof. Give me a break. These are plumbers aren't they. So I ask. How much do I pay to have you go on roof.? He says(and he is the supervisor) I don't know. I'll need to ask someone and call you back. So long story short. I paid a $100 bucks for them to come out and tell me they can't do the work read more

Am now in a dispute with these people thru AWS. Their plumber arrived and declared that he was so afraid of heights he couldn't go onto the roof to snake out the clog in the kitchen sink. Next thing, RK Plumbing informs me that they must 'jet' the lines and wonders if I were "all right" with charging me $495. No. I was not. Called AWS, and they're dispatching a second plumber. These guys are clowns. read more

Employees showed up in masks were pleasant, cleaned up and finished the job in one day ( extensive work) Felt very comfortable with all involved read more

This plumbing company was given a work order from American Home Shield to provide service to my property. The Rooter King pluming associate came to the property and diagnosed the problem as a sewage block and the property needed to be "roto rooted " The technician left the property saying that he needed approval ( not sure why because AHS said no request for approval and non was required per their agreement with the company). The property is a rental under a current lease with a tenant who interfaced directly with the technician. Rooter King said they would be glad to go out and provide the service needed but they would have to charge an additional service fee of $100. A second company has be hired to provide the necessary pluming services. Don't do business with Rooter King as they will not address and simple repair and then attempt to collect addition service fees to come back the remedy the problem. See a similar review by Brian C. 05/15/22 same problem re AHS read more

We have had them at our home twice and both times they were professional, prompt, and knowledgeable. We have also had very good experiences with the folks in the office. The poor reviews here puzzle me, but everyone has their own experience I guess. In both cases, we worked through American Home Shield to get the work done. The most recent case was for a blockage of the main sewer line leading from our house to the septic system. We were in trouble and they came out the same day and fixed it in mere moments. And, we get a 30-day guarantee. Can't beat that. Prior to that, we had a gas leak and their technician discovered we had several small leaks and took the time to fix them all perfectly. A quick test by the gas company and we were back to normal life. They do their best to make folks happy and, importantly, they are nice people. read more

Rooter King Plumbing was the service provider assigned through my home warranty servicer American Home Shield, whom I paid a $100 service request fee. The technician was unprepared and didn't even have an extension cord to run the snake through the main line so I had to lend him mine. He ultimately determined I had a blockage in the main line but couldn't confirm what it was unless I paid an additional $125 to put a camera in the line, which I paid. However, because he did not have the proper equipment with him, he had to leave, do another job, go get the camera equipment and return only to put the camera in the line for less than a whole 60 seconds and determined it was a soft grease blockage BUT he could not fully correct the problem unless I paid to have the line jetted at $1,100. I said I could not do that and he said he could reduce it to $750 but that without it, the line would back-up again within 3 days and there were no other options available to me. Well, there's the one and only thing he was correct about, for a nice price of $225, the cleared drain actually only lasted 1 and a half days before it backed up again. However, I decided to get a second opinion on my own without the home warranty provider, AHS. Ultimately, I called 88-DRAIN and they came out and completely cleared the line for a TOTAL PRICE of $145 without a camera or selling me on a high priced jetting service. Thanks for nothing ROOTER KING PLUMBING! read more

This company was hired by my home warranty 2-10 to work on a repeat issue. Repeat issues are not supposed to be charged a $75 service fee. 2-10 sent out the wrong company since their system didn't ask which issue was being readdressed. I would be glad to remove this bad review if the $75 charge is not charged, however when I called to ask for the $75 charge to not get charged, I was told to contact 2-10. 2-10 told me to contact Rooter King. read more

I had AHW send out a plumber for a water heater replacement. They did a quick look then said they needed to call AHW. After 20 min came in and said it would cost additional 850 out of pocket! They listed a slew of misc items they claimed were not covered. 165 for two flex copper connectors, 120 for a permit additional and claimed 250 from AHW (a water heater replacement permit in pima cty is about 110) they even put a charge on there for disposal. I spent an hour on the phone with AHW reviewing all of this and my coverage, filed a complaint with the BBB and will file with the contractor licensing board. Fortunately I was familiar enough with the cost of this and showed them the door. I sent a review to AHW and indicated that Pedro and Rooter King were ripping off their company and their customers. Buyer be very aware!!! read more

Great company professional and friendly technicians and office staff five star service.

Rooter King Plumbing is trustworthy and on time. All plumbers have helped my home in and out. I have used this company for years and can disagree with the negative comments that I came across. They are honest and does a fabulous job! Thanks RK TEAM read more

The home insurance company referred these people to us since we needed some plumbing repairs done. I can't say they were the best even if they did show up on time. The guy who came into our home was very shady. I say this because it was as if he didn't want to do any of the work and repeatedly tried talking his way out of doing anything. He also kept looking around our home and at us a lot. I thought he was behaving very weird and I really didn't want him in the house any longer by that point. He was demeaning too, and thought it was ok to insult us with comments like: "What? You couldn't figure this out yourself?" What a jerk. We had serious concerns about our heater and he blew us off. He only did one repair out of four. We had to pay a copay which was a ripoff considering he did little to no work. He never said he was in a hurry so what was his issue? How about pure laziness. He gave us his companies card/magnet (as if we would be calling him again) which is now happily in the trash can. So, if you find this company being referred to you, then I recommend turning them down. read more

I had a leak underneath my bathroom sink which was covered by my home warranty. I contacted warranty service to file a claim and was contacted by Rooter King within a few hours and was able to schedule appointment the next day. The employee arrived on time was courteous and professional. Within a few minutes he found what was causing the leak and fixed it read more

Like other users, can there be a negative star rating, like a dwarf, imploded star? This is a story of easy money! Show up, do nothing, collect your service fee and off you go. RK Plumbing (ROC#196399 K37) was sent to my home by 2-10 Warranty to service my water heater. Upon arrival the service man was told that he was dealing with a 19 year old water heater that was making grinding sounds when heating water. Some of the sounds were pretty extreme. He was also told that the water coming from the heater had an odor to it. The guy looked at the water heater, told us that there were a number of code issues that would need to be addressed and ran the water for about five minutes (it's a 50 gallon tank). He could not replicate the problem. He went outside to talk to the warranty company. Before he came back in I had a call from the warranty company telling me my claim was denied because the problem had not occurred in the few minutes the guy was there. He never discussed possible causes or other actions that he could take. Got his $60 and was done. Easy money! I kicked him out of the house. Reading these reviews and the BBB reviews this type of encounter is typical for RK Plumbing. Caveat Emptor! read more

Seems like there is a pattern going on with this company. Looks to me that this company works with home warranty companies in order to collect a quick buck with shoddy work or no work at all. R K Plumbing Heating Cooling & Fire Protection sent someone out on 22 Dec for a shower leak. I Didn't pay attention until my wife tried to used the shower the next morning. The replacement knob wasn't installed correctly, so we only got a 1/4 turn out of it and the handle was loosely installed. Yeah, it was a cold shower morning for us. Besides the fact that he left dirt and grime all over the wall around the faucet, but also all over the sink too. They were contacted yesterday and again this morning. I was told they were booked up for the day only after I mentioned how crappy the work was done. After a heated verbal conversation with cursing coming from both ends of the phone, I told the Manager (I assume that's who the clown was) to have a great day and was hung up on. I'll fix the fricken thing myself. Would not recommend them to an enemy, let alone a friend or family member! UPDATE: (12/24/2015 @ 11:30) Manager called, will send plumber out to fix and all is good in the hood! Raised it up to 2 Stars pending my arrival home to verify job is done correctly! read more

I was surprised to read the reviews after we had some work done by Jerry of RK Plumbing. Unlike some of the workmen that have been sent out by the home warranty company this was an entirely satisfactory experience. I base this on the following: Timeliness of response- I called the warranty company yesterday afternoon for a non-emergency problem with our water heater. I spoke to RK that afternoon and they came out first thing this morning. Speed and Competence of service- our tank was cleaned out, flushed three times, a new anode installed and the flush valve replaced by 10:30 a.m. Since there had been some leakage he checked adjoining walls for any moisture that could not be seen. Conduct of serviceman- Jerry was professional and willing to explain what he did and answered my questions about how to perform preventive maintenance. While no repair work is anything I look forward to, this went as well as one could hope. read more

I have AHS. They sent out rooter king. Carlos called the same day - Saturday - and we scheduled for Monday afternoon. This was their first opening since it was the weekend and I didn't want to pay extra for emergency service. They arrived in the scheduled window. Jerry was the tech. He was cordial and professional. He fixed all the problems we had called in for. He even offered some tips for how to maintain things better when I asked him questions about it. He was efficient and got the job done in a shorter amount of time than I thought it would need. I was pleasantly surprised by how good the service was since the other reviews were kind of bad. I would be happy if RK and Jerry came out and serviced our home again. I would also recommend them. read more

This company was contracted to assess damage on and then fix a busted hot water heater through 2-10 Home Warranty. The technicians were professional, thorough, worked quickly, and friendly. The only reason I rated the company 4 stars instead of 5 is due to the rudeness of the people at dispatch. My husband spoke to them a few times and says that they were rude and generally not customer service oriented. read more

I've had the pleasure of working with Rooter King Plumbing more than once and every time I am treated as king. I get educated on what needs to happen and why, the plumbers are true professionals and seem to really care more about fixing the problem than making a buck. I would refer them to everyone. Thanks RK read more

Had to bring them out three times to replace a garbage disposal...and I was charged twice by my American Home Shield insurance to do it. Rooter King knew it was their poor performance and customer service that caused the third appointment, and AHS even called them to see if they'd just fix their own mistakes. Pedro declined. I have to agree with the other 1-star reviews that if your warranty company assigns them to do work in your house, choose another company. read more

The biggest scam in Tucson. These people act nice in the beginning until it actually matters. This company is referred by our insurance AHS, which I'm getting in contact with now to see why for years they've been using this scammer business to rip off their clients. After failing to fix the problem, they suggested a power wash that they charge $1100 for apparently. Competitors in town average between $300 and $500 for the identical process. After paying these people a lot of extra money, we are still experiencing serious issues, they are claiming that it's not their problem, they were rude to my wife when they went to go "look" at the problem, they left without doing anything or saying anything. Now they claim that it's not their problem and simply hang up on you... it baffles me the reviews that go back years for this company, and they are still in business... read more

These guys are rude , over priced and continuously late ( and they are unapologetic). I've had a bad experience and would look elsewhere for plumbing services in the future. Work done was within specs , however client experience was torture ! read more

We have used R K plumbing several times now and each time have found them to be Prompt , respectful, professional also knowledgeable . We believe them to be at the top of their profession and would recommend them to family and friends a like. They are willing to go the extra mile such as filling in a cancelled appointment even at the end of the day to meet the customers need and then stay late to finish without a grumble ! So call on them and maybe have a soft drink or a cup of coffee for them !!! read more

These guys were sent to us from AHS. We had a leaky hot water heater. David comes in takes a picture and leaves. Saus AHS will be in touch. No response for days. We finally call AHS and Rooter King hasn't completed their paperwork. They were going to replace an entire water heater because they wanted more money for the installation of a new water heater. They send a supervisor who shows up with no call ahead and not wearing a mask. He then tries to place the blame on a Latino worker who had nothing to do with this issue. I would recommend if American Home Shield sends them to you, request another company. read more

This company provided acceptable service. But in my opinion are very unscrupulous. If you have a home warranty please be aware if you are calling for a covered service. (Anything outside your 4 walls is likely not a covered event) My main waterline was leaking. I had dug down and found the leak myself. These guys dug out a little more of the line and installed a patch. They charged me $350.00 for a job I had done most of the work on. Then to make this worse they kept the money that American Home Shield provided even though it was not a covered event. I realize if they drive out and don't do any work they need to get paid for the trouble but that is not what happened. I gave them $350.00 for an hour of work. And they took the money from my warranty company also. When I spoke with Pedro in the office he said they keep the Warranty money for diagnosing the problem. I said I dug the hole and had the leak exposed. He was not interested in making this right or doing what was right. He said to call American home shield. I said you already told me that they gave you money. Why would they refund me when you got the money. This company has plenty of bad reviews and this will definitely be another one. I called and tried to get this issued to a more reputable place before they arrived and was turned down. I will be spending more hours making sure that my warranty company is aware of how this all went. Pedro ended up hanging up on me. He was a real piece of work. read more

After a disastrous week and a half not getting service from another company in Tucson who upon "inspection" said I needed new shower valves (he didn't even touch it or take it apart). Then 3 missed appts later and claims of the part didn't come in, I called my home warranty AHS and had them reassign it. Meanwhile I'd had water leaking for 2 weeks to the tune of over 35 gallons of water a day (it filled buckets over and over) RK came out and it was Jerry L the Field Supervisor. He'd been at my house before and I liked him. All it needed was 2 washers and a few screws. They were in and out within 1 1/2 hours or me calling them. Pleasant, honest and quick. When I told him who the other plumbers were he rolled his eyes and told me they get LOTS of complaints about them. Ask for Jerry if you can, he's great. I sure will read more