I was sent RK plumbing as a serviceman from American Home Shield. When I checked their reviews, before their arrival, I saw a lot of negative reviews. Now I know why. Had an extremely negative experience with them. I had 3 jobs, they did one. Refused to fix a drain problem. Just talked down every thing they saw. I said, "so my entire house if f...ed up" he answered yes. No attempt at customer service or customer satisfaction. Wouldn't recommend them to anyone. I complained to American Home Shield as well and I wasn't the first. read more

Stay away. And if AHS offers to send them out - request another company. They were dispatched to snake a drain. We had access cleared, power available, etc. But it immediately turned into "we won't be liable for damage if there is any leakage from the cleanout." Of course the cleanout is in a carpeted bedroom so the next thing was to go to the roof for access - if we would pay $329 to them to do so. I don't understand someone claiming to be a plumber who offers services to snake drains without a way to protect the area around the cleanout. It sure felt like a scam to go to the roof and make some cash in lieu of the poor rates that they agreed to work with AHS for. Of course AHS is their usual uncooperative bunch - claiming not responsible for damage if a plumber they send out to do work. OK, then whose fault is it? AVOID! read more

Rooter king was helpful and quick replacing our hot water heater. They even were able to come early for the appointment! Thanks!!

Do not use this company, work will not be done correctly and when it's not they don't want to make it good. If using a warranty company and they say they are sending them out ask for someone else if you want the job done right. They are a rude company for one and when they arrive they will sit in the car an hour before coming into your home. RUN RUN RUN away from this company!!! read more

Had great service, communication was consistent and Jerry was our plumber ( I highly recommend him). Our home warranty sent Rooter King and I am happy that they had everything taken care of in 2 days. I did call around to see if what we needed was over priced and they were not they ran around the same price as everyone else. I was hesitant with the 1 star reviews but was surprised with the great service. I would recommend and continue to use Rooter King if needed. read more

Sink and washer backed up. They called first thing Monday morning (home warranty 2-10) is the reason for waiting till Monday. They called Monday in the a.m. and set the appointment. Showed up exactly on time and a smile. John asked questions and gained a good understanding of what was happening. He rootered the tubes and got the clog. He was in and out in 30 min. Very fast and friendly. Very professional as well. I recommend John and his company fully!!! read more

AHS sent me these guys. I need a new water line from sink to fridge because the old one leaks. As soon as the tech realized he would have to move the dishwasher, he started making excuses. He called AHS & told them the line would have to be rerouted - which they consider a modification & won't cover. The line can go in the exact same place if the tech isn't too lazy to bother. I talked to AHS and they are sending a new plumber. DON'T USE RK PLUMBING. read more

The team at Rooter King is just amazing! Cullen and Javier came and did a complete re-plumb on my home. The owner came out and made through checks, and the job was done beautifully! Cullen and Javier worked their butts off everyday to make sure I had running water so I could shower for work in the morning. These guys were affordable, polite, funny, and a great team overall to work with, especially during such a stressful time. I highly recommend that you use Rooter King! read more

Zero stars if I could. Rip off artists. Came to do a repair in an emergency situation. Sized me up and decided that because I'm a senior citizen they could add the Sr. markup. Over charged the credit card and I'm still fighting that with Credit Card Company. Avoid these ripoff artists if at all possible. read more

We were very pleasantly surprised after reading some of the other reviews, but that is the point of having reviews... so you can step up your game. Looks like they did! We have had some issues with AHS sending people out, but they got it right this time. Javier was on time, professional, courteous and efficient. We had a 4 hour window... he arrived within 30 minutes, so we didn't end up wasting a whole day. The whole job was done successfully within 45 minutes. We are very happy with this experience. read more

I have a home warranty who contracted R K Plumbing to come look at our hot water heater. After looking at it and calling my warranty company they said it is approved to be replaced but I would have to pay R K an additional $430 for 'modifications.' I thankfully said thanks ill think about it. Got a second opinion and no extra charges he said it wouldn't need modifications and its a simple replacement because my house is only 10 years old. RK you are a scam! Second opinion cost us an additional $60 dollars but ended up saving us 400+ read more

American Home Shield sent them out for a covered service. The second time they came they pushed my wife into buying a hydrojetting job. Still does not drain well. And even with the Home warranty we are in almost $600.00. read more

I also had to use this company via my American home shield warranty. I do not live in Tucson but I have rental properties there. They called me immediately, made sure I understood everything that needed to be done and also they did it within one day. I am very happy with how they performed for me and I am very happy with the customer service. Over all they were actually very nice to me any understand I didn't live there. They accommodated my situation with no problems. read more

Used this company after they were sent through my home warranty. The two items they were sent to repair were not repaired and I still had to pay them. One thing that he attempted to repair was done 1/2 way. In fact, you could not turn on the faucet all the way without water spraying everywhere. Apparently, that is a normal thing to do in the plumbing industry. When I questioned this, his response was that he had done this for 20 years. Although I'm not a plumber, I can tell this isn't correct. read more

Was assigned this vendor through AHS and it has been a nightmare. I've had to deal with bad attitudes and multiple phone calls to try to get a breakdown of the estimate. Four days later, I still don't have it. I'm more than likely going to opt for my cash out option through AHS so that I can use a different plumber. Terrible customer service and beyond unprofessional. read more

Our experience with RK was the same as the other reviewers. The service and contact people were rude, unresponsive, and late, and they charged us extra beyond our home warranty. Not a quality company. read more

We had a plumbing issue with our kitchen sink and through our homeowners warranty were referred to this company. They contacted us within one day and were at our house the next day and they provided prompt, courteous and effective repair. The last company we had been referred to botched the job last year, but these guys did it right. Very professional, clean and in and out of our house in 10 minutes. Thank you so much for the great service! read more

Rooter King was dispatched through my home warranty company for a water heater that was not getting hot. Pedro scheduled a time for someone to come out 2 days later (meanwhile, no hot water was available - they had zero sense of urgency). On the day they were supposed to come I called for an estimated time of arrival (it's now late in the day) and was told that all of the technicians were just too busy on other calls and that it wasn't possible to burden them any further by requiring someone to show up (as promised/scheduled) which at this point would be after 5:00 pm. I cannot wrap my head around this. It's not how you do business. If you schedule a time to show up then you show up. If you need to work late to keep your obligation then that's what you do. Period! The very rude technician arrived the following day (spent most of the time sitting in his truck vs. working to solve the problem) & determined that the pilot light had gone out. This ended up not being the case & quite unfortunately the same rude technician had to come back. The final determination was that the water heater would need to be replaced and I was quoted a ridiculous amount to install it. Needless to say, they will not be doing any work for me. No way! So, the company has to be pestered to show up, can't keep their schedule straight and has very rude employees. read more

If I could give zero stars, I would. DO NOT allow these rip-off artists in your home. As with many of the other reviewers, they were sent by American Home Shield warranty. They charged more than double what other plumbers would to make some "modifications" when replacing my old leaking hot water heater. The so-called modifications included replacing a brand new water supply valve I had my regular plumber install a couple of months ago. The technician gave me a range of prices initially but the actual bill was way on the high side of the range. All labor was covered by the warranty but Rooter Kings charges insanely jacked up prices on the parts they supply to do "modifications" (that the customer must pay), at least some of which I doubt were necessary. Then when I asked quite calmly for a breakdown of the invoice, the guy at their office was rude to the point of threatening. The home warranty companies need to be made aware of, which I did, what type of sleazy vendor they are sending into their customers' homes to rip them off. AVOID this company!!! read more

If AHS send these thieves to your house, call them and tell them NO thank you, ask for someone else, please trust me.. At first they were really cool to suck you in...Please note: My water heater was under warranty. Told me they had to run new water lines outside the home and install something with the electrical breaker...that AHS did not cover. I needed to pay $425. I had to pay before they did any work which i did.They came and left within 46 minutes, no new water lines were run, nothing was done with the electrical breaker.... I stood in my garage watching them the entire time. They hooked up the new unit, welded for about 30 seconds. said they were done, sign here, and they were gone. the funny part is they made me sign two invoices one in my name and one in AHS name. So they billed me and AHS the same amount except they added $45 for disposal fees to AHS. I would like to add, the brother of the owner of company said to me "if you want your water heater so bad, why don't you go pick it up yourself"? After waiting a week with no hot water. What kind of service is this? Trust me, tell AHS NO, don't send this company to my house. PLEASE, you will regret it read more

Our home warranty gave me their number and I called shortly after moving into a new home as our toilets backed up when flushed. The plumber was skeptical that there was anything in the line even before walking in the door. He flushed one toilet a couple times and it was fine so he suggested I "take a dump and see what happens then"! I was floored! He thought it was funny. That is when he started blaming hard water for ruining the toilets; our house has had a water softener since it was built, so I said that couldn't be it. We asked about other possibilities, but he said we flat out need new toilets and soon because "everyone has to sh** every day". He quoted me $250 each on specific toilets - that's over and above what the home warranty would pay if we cashed out. (I got a quote on the exact same toilet from Naughton's for $179 each.) In the end, I asked him to leave, we adjusted the water level in both tanks to increase the water pressure when flushing and both flush perfectly. We had asked him about doing this when he took the lids off the tanks and they seemed low, but he said that would never cause the problem. Also, he left stains on our carpet from carrying the snake through the house and it dripped. I will never allow these people in my home and reported them to the home warranty company. This is the most unprofessional company I have ever dealt with - rude, crude, rip-off artists! read more

Awful! Stay clear. Took full advantage of me and did not resolve the problem whatsoever, $525 later. Another company came out for 1/3rd of the orice with a 65 day warranty. This company required i pay before the service and then left me with sewer backing back into the tub after the first flush. (A rental with one bathroom.) please don't go through the stress they caused me. read more

Cullen is the BEST thing this company has going for them! After AHS sent them numerous times to my house for various plumbing issues, Cullen was the ONLY plumber from RK Plumbing that ever actually resolved any of my issues! He actually took the time to talk to me about my concerns and took HIS time in correcting them! Not going to bad mouth the "other plumber" they usual send to me (though he never seemed to DO anything for me service call fee), but Cullen....he is worth his weight in GOLD. Go start your own company Cullen. YOU are 5 stars. read more

A service fee in the amount of $60 was charged with no service provided. Company only gave estimate, and they advertise free estimates. Our Hot water heater started leaking in our garage on 12 January, 2019. Our home warranty company contacted Rooter King Plumbing and they arrived at our house on 15 January, 2019. Technician performed no maintenance, no diagnostics, and no service whatsoever. Technician stated the hot water heater needed to be replaced. He then stated the hot water heater would be covered by our home warranty but there would be an additional $200 labor fee to install the hot water heater. Technician wrote this information on a billing invoice. A $60 "service fee" was written down. Again, the technician performed no maintenance, no diagnostics, and no service whatsoever. We received a very poor "estimate" at best. On the technicians truck it is advertised "free estimates." We are baffled as to what service we paid $60 for. No service was performed. We ended up not going with this company and put a stopped payment on the $60 check as we were told by our home warranty company this amount would have been credited if we agreed for Rooter King Plumbing to perform the replacement. We ended up buying out from our home warranty company and having the hot water heater replaced by another plumbing company, whom did not charge us an additional $200 to replace the hot water heater. We ask that Rooter King Plumbing please clear the $60 service fee charged to us as only an estimate was provided to us. read more

Called for an estimate, they send out someone, all seems well, then we get the report. We were told we would have to replace our heating unit, which is fine as long as we know exactly what needs to be done, when it can be done, and how much it will cost. That's what an estimate is for, correct? Well according to this company, they need to take the unit apart without our knowledge even if the job didn't call for immediate repairs. They would have to order the unit (told about it after the damage is done) leaving us with no running hot water. Like any home, things need fixing, and estimates are done to give the costumer a heads up on what's to come, especially when it involves money. But things were taken down as if the reason we called was to get the job done now, but we called for an estimate, and the bill was for exactly that. Now, after 2 hours on the phone with the company giving us the run around, we are here with no running hot water, a heating unit in pieces, a ridiculous estimate, and the people on the phone basically telling us to pay for it or deal with it. Thanks RK plumbing! read more

Jose came out today from RK to replace our 14 year old water heater that failed. He was extremely courteous, careful, and thorough. He made sure we understood exactly what was needed and why. He also left the area where he worked spotless! Based on this experience I would hire them again. read more

The service people participate in the up-selling when they arrive on your job site. You should stay clear.

Worst customer service ever! DEMAND that your home warranty company refer you to someone else. We have been forced to use this company several times now and they never fix anything. Jose' came out last Friday because our entire house was backed up. My husband explained what was happening when he got here and his immediate response was that he "didn't get paid by the warranty company to do the whole house...only get the bathrooms going." What? He also refused to clean the line to the street, stating that the home warranty company only paid them to go 30'...again, what? He was at our home for less than 15 min and my husband had to drag him back into the house to test the bathrooms. Two days later the entire house backed up again. We were promised someone would be here between 1 - 5pm today. Pedro called at 4:47 pm to say he had some "bad news." All the guys are tied up and no one can come out. I pushed back saying that they should have called much sooner than 4:47pm if they weren't going to make it, I missed half a days work and pay to wait for them and I would appreciate it if they could send someone out tonight. He said he would send someone out tomorrow, what was my availability. I said "I work 8 - 5 tomorrow," he said "lady I'm doing you a favor you gotta' give me something to work with." I reminded him that I had been left waiting all day only to find out no one was coming and I wasn't going to miss another days pay. Pedro then told me that he was trying to help me and maybe I should "take it down a notch." WTH? Rude, incompetent, entitled and should not be allowed to continue in business. Complain to your warranty companies. Demand another plumber. read more

Ivan was excellent, very perceptive and capable. He fixed both toilets and one sink. The office staff are truly kind and considerate, in spite of scheduling changes! Highly recommended. read more

Be careful with these guys. I know a lot of people have no choice because of home warranty companies like AHS that use these guys. RK has this strange need to try to squeeze money from you when they make repairs. I had them come out to clean a clogged sewer line. The plumber (which is code for the guy trying to extract money from your purse) told me he needed to use a camera to see in the line. He told me it would cost $450. How could I not laugh? I called AHS and they told me they covered the use of a camera. The $$ Extractor, er, I mean plumber. played dumb (or was he just dumb? I really don't know.) The $$ Extractor said he didn't know AHS covered it. Really? Seeing as how probably just about every call they go to is for home warranty calls, how could the $$ Extractor not possibly know that? You do plumbing right? You were not there to work on my car. Of course I might have let you changed my oil. I am a little overdue. If that wasn't bad enough the $$ Extractor told me I needed to hydro-jet my line. Um, ok, how much is that? $1200. Hahahahahahahahaha!!! These guys are comedians, but tickets to their show are way over priced. Can you imagine if I had of gone along with the sales job. $1650 later and I still would have been flushing my toilet thinking about the $$ Extractor and saying to myself , "Wow, that sure was a lot of &h@#!" read more

i am a property manager for a high end home ,the owners have a warranty company so they sent R K plumbing for a leaky faucet . I showed plumber the shower , and went to do my work . Shortly thereafter he came to me and said he called his supervisor because he could not authorize expensive work . So I said when will he come , he said within an hour . so he left , about a half hour later the homeowner came to me and asked if I knew that the shower was on , so I went to shut off . But to my surprise the plumber (who apparently didn't know how to take off handle ) broke the handle ..... And gave me a cock and bull story . I called R K and dipatcher said oh yes his man said it was broken when he got there , more B/S . These are the worst company I have ever used .. . read more

This will be the second time i've been forced to use this company by my home warranty. Never, ever, again! The first visit will be the one where they screw something up, the second and possibly third visit will be the one where they try to fix what they've missed... Oh, and you'll have to wait around for them, so be sure to block out 4 HOURS of your day to wait around for them each time. It doesn't matter if they've flooded your entire house, you'll have to wait... 4 hours, each time. And there will be multiple times. If you can avoid these people. DO. read more

Had a very good experience with this company, they were sent by AHS. Carlos the dispatcher was very professional, and Anthony the plumber with his partner did a fantastic job in half the time, dealing with a difficult situation. read more

I highly recommend Rooter King! I know the some of the reviews are low but none of them are recent reviews. I have AHS and had a plumbing issue that needed to be fixed ASAP. Rooter King was contacted via online request at 430pm and by 5pm I had a call back from Padro. He asked what the problem was and let me know that it was going to be hard to get here before end of the day but they could be here first thing in the morning. Here's the thing Padro was prompt to call and set up an appointment, very helpful when we spoke on the phone and polite... this has not been the norm when I have looked for a plumber in the Tucson area. The following morning John was here first thing and very helpful resolving the issue in under 30 minutes leaving everything clean and in order. read more

If I could give RK Plumbing less than 1 star, I would. RK Plumbing was contracted through our home warranty company, American Home Shield. They have come to our home to do several jobs in the past. Each time, they have shown up either at the end of the 4 hour time period, or after. One time, the company called to assure us the plumber was going to be here, and we ended up having to wait over 7 hours for him to arrive. A week ago I set up an appointment to have RK Plumbing come out to our home. I had a window of 10am-2pm. When I realized I had scheduled the service for July 4th, I promptly called the company to ensure there would not be any issues with this. Pedro assured me the plumber would be able to be here today, July 4th, between 10 and 2, as scheduled. After waiting for 3 hours and 51 minutes, Amanda from RK Plumbing called to let us know they were then going to send the plumber out to us. When I told her the plumber had 9 minutes to arrive, as that was the end of our 4 hour window, she handed the phone to Pedro, who proceeded to insult me and condescend to me. Before trying to hang up on me, Pedro said, "I'm not going to bother sending my guy out just to waste his time (as if MY time hadn't been wasted for 4 hours today!). It's July 4th. You need to learn how to be patient." I explained the him that I don't need to learn anything, and that he needed to stick to the time frame he provided me. After telling me that I would have to reschedule for another day, Monday through Friday, with the same kind of time frame, he tried to hang up on me. I told him we would definitely NEVER use RK Plumbing again. read more

Have 210 Home Warranty. RK assigned task of having outside water handle to turn on and be usable. Appointment made within a day and a half of the late night call to warranty company. Javier arrived at the start of the time frame appointment. Javier verified and checked what needed to be repaired. Went right to work and systematically worked with the problem. Diligently checked that the handle worked and did not show a slow leak at the water meter. After several tries he had everything working without leaking. No damage to the brick around the faucet handle and pipe. Polite and tidy workmanship. Was concerned after reading some reviews. Pleased with the well done work. read more

We needed a new water heater, and we got very good service and value via our 2-10 home warrantee. This is not our first good experience with RK over the years. Their service was prompt, and their technicians were friendly and very capable. We will use them again if we need a plumber. read more

Horrible. Multiple visits for the same problem. Oversold me on a service I did not need that did not solve the problem. Wasted my time. Used them because they were assigned by American Home Shield. read more

I wish there was an option for ZERO stars. These people work off of manuals and phone calls....they do NOT know what they are doing. It took 5 visits to repair our water heater....and I am still thinking it is not completely fixed. We ended up getting a brand new one (Rooter King had installed one just one year before and it broke). But, I did all the work to make that happen. When I called in total frustration (after FOUR previous visits), Pedro told me he refused to talk to me because I was yelling at him. Ummm..yes! I was furious that it was more than 10 days later and I was still dealing with a broken water heater. I only used them again because they had installed the one originally, and so I was stuck. DO NOT CHOOSE THESE PLUMBERS! read more

Was sent by my idiot home warranty.. I had a toilet expode into a million pieces...totally destroyed. These aholes told the home warranty that the toilet had 'cracks'!!!! OMG!! Paid these jerks $60 for getting my warrant NOT to pay!!! Canceled the warranty that used them, they are minions of that company with NO customer loyalty or skills...NEVER allow these aholes in youy home... read more