I will say I used this company once before and they found I had a broken sewer line so I paid $2500.00 to have it repaired with a new clean-out installed as well. Ok. No problem, justifiably so. They explained the new clean-out would make things much easier to unclog the line if needed. So last week I had both toilets backed up and it was coming up into the bathtub as well. I called them again and a young man who had only been with the company a couple of months named Rich or Rick shows up and says he cant go through the new clean-out because the clog is before the clean-out. So why did I pay this company $2500.00? The clean-out is a two way clean-out? Then he tells me he has to pull my toilet. I told him I have another clean-out by the kitchen and that is where the last guys from his company went through. So he then tells me he is not comfortable going through there because if his line gets stuck I will be responsible as the home owner to have to pay to dig it out, and that could be thousands of dollars. So I told him to pull the toilet then but asked him to caulk the base of the toilet when he was done. He tells me that will be another $150.00 on top of what he was charging me to pull the toilet. I told him to forget caulking it then. He comes out of the bathroom a couple of minutes later and tells me he cant pull the toilet because my angle valve to turn the water off behind the toilet is broken. So I told him to turn the main water line off at the alley, Pull the toilet, snake it and be done with the whole thing. He had an excuse for everything! So he tells me he has to call his supervisor. I told him that this is what they did to me last time and they talked into a new clean-out which he said he couldn't use. He walked out to call his supervisor and you know what he did? HE WALKED OFF THE JOB AND LEFT ME STRANDED!!! No supervisor showed up either! Now it is late in the afternoon and I'm scrambling to get someone out because I have an 80 year old in the home who needs her bathroom and everyone else needs showers for work the next day. I finally got a hold of Roto- Rooter and they were the only one who could come out that day. Everyone else was booked up till two days later. So I had to pay more because it became after hours but you know what the guy from Roto-Rooter did? He turned the water off at the main line, pulled the toilet, snaked it and had the problem done in no time, and my son replaced the valve for $15.00. Don't hire Rooter Ranger. They will tag team you into believing you need to pay for things you don't. Or worse... Just walk off the job!!! I would have given zero stars if I could! read more

Our sewer line was damaged under our concrete slab, under our dining room floor. After getting a few estimates from other companies with no call backs I called Rooter Ranger. Jordan promptly scheduled a service call with Adrian to camera scope the sewer line to determine extent of damage & best solution which was to route a new line out the side of our house. They followed up with me to get the work scheduled. They brought in a scanning company to map out the post tension cables within our slab, and followed with the concrete cutting company that they work closely with on all of their projects. Despite finding out we had a 8" slab to get through, the cutters completed their cuts, jackhammering and tear out with three new square cut openings in the slab. The dirt excavation began and an atypically located water line was nicked. Adrian and Dan got it repaired and we were back in business. Dan worked tirelessly digging and tunneling under the floor back to a stable section of line to tie into. He worked into New Year's Eve late night running the new line out and along the side to the front of house. He and Ernesto were back New Year's Day to complete the back fill and landscape put back to its original appearance into that evening. Dan also spent time and materials cleaning front interior of home. Incredible work ethic! Armando came and put in the new concrete which took a several days to dry but turned out perfectly. Then the carpet was professionally re-stretch installed. Although we ended up with a lot of concrete dust, Jordan brought in a cleaning company to do our whole house which was very much appreciated. While it was week plus long project Rooter Ranger always maintained communication and we felt confident the job would get completed to our satisfaction at all times. Highly recommend this company as they offered peace of mind in their technical abilities and they clearly understand customer service. read more

Called Rooter Ranger on a Sunday afternoon after realizing we had a serious sewage problem, starting with a toilet that was leaking onto the floor. After removing the toilet and seeing standing water in the drain pipe, we called Rooter Ranger and spoke with Kylee around 7:40 PM. She was so professional and asked many pertinent questions. She dispatched a tech who called us within 15 minutes to say he was headed to Avondale for a job and would call us when he finished. At 10:15 PM, I called the tech (Stacy) to ask that he or another tech come by in the morning. The next morning, Adrian arrived and snaked out the drain only to find that tree roots had grown into the pipe and had partially closed it off. He then contacted his supervisor to request a camera to better diagnose our situation. Soon afterwards, Jarrod arrived with the camera and discovered we had two separate closures and a misalignment with the connection to the city sewer line near the street. Jarrod was efficient and very knowledgeable and advised us to call our insurance company to schedule repair service. I would highly recommend Rooter Ranger Plumbing for any type of plumbing service as their staff is easy to work with, friendly, helpful and knowledgeable. I am sad that my insurance company uses a different plumbing company for their repair work! Hopefully, this other plumbing company is as good as Rooter Ranger! read more

I called Rooter Ranger about 4 weeks ago when plumbers showed up earlier that day who were not licensed, and I sent them on their way leaving me with 3 demolished bathrooms. I decided to go online around 3PM and just try and find a plumber who could install a vanity for me at that point. Casey showed up around 4, gave me a competitive price and informed me that he wasn't leaving until the vanity was installed. Bobby joined him around 6:30 and they reworked the pipes in my bathroom and installed the vanity, grout, etc. It was beautiful and worked perfectly. I asked them to quote on all of the plumbing that I needed for my town home. It was competitive and they started the next morning. I don't think Yelp will allow me enough space to say all of the great things that I have to say about this amazing company. They worked around my schedule, were kind, professional, clean and extremely knowledgeable. Even though none of my work was a plumbing emergency, they even worked until 11:45 PM one night--they just wanted to help me get the job wrapped up quickly. They installed sinks, toilets, tubs, showers, laundry plumbing and kitchen plumbing and a new sewer system. Everything is working perfectly! They were super responsive, answered my endless questions in person, on the phone and via text. Feel free to message me on Yelp! if you have questions about their work. #myplumbersforever read more

My kitchen sink packed up and threatened to cancel my arrangements to host thanksgiving at my house. I had everything going, everything was planned and everyone was coming over later in the day. I called them mid morning and the owner (Jordan) assured me they could have someone over promptly. Within less than an hour a technician (Adrian) was at our door-step and proceeded to cable our line. He explained to us that over time, grease had solidified down that line and without a camera, he had to guess that this was the cause of the blockage. At first the cabling wasn't doing the trick but his persistence payed off and the sink finally drained. He was very knowledgable and made me feel at ease that this could be figured out in a timely fashion. I'm having them camera my entire house when I get back in town after Christmas. As it's a mid-century house with the original cast-iron, which I'm learning has run its course of reliability. I am going to have them do an entire re-pipe on my house most likely, depending on what they find as other problems have arisen and I don't plan on moving soon. Having someone at my door on Thanksgiving morning after calling two other companies with no answer is all I need. I highly recommend Rooter Ranger for the smallest to biggest problems you might be experiencing, these guys know it all. read more

The whole team of Rooter Ranger, from the operator to the technicians were extremelty friendly and very knowledgeable. Recommend them to anyone. Great prices also. On christmas eve what a time to have our main clogged. Both bathrooms wouldn't flush and showers were backing up. Called Rooter Ranger and their staff was very professional on the phone and was able to fit us in right away. Within an hour of calling Carlos came to the house to assess the situation and proceeded to tell me he thought it was tree roots in the main and would send in his snake to clear the clog initially. Took him about 30 min of work to ensure the main was clear in both directions and recommended we send a camera down the line to see what was up since the guy with the camera was only a few minutes away. Once he got here we looked in both directions and tree roots were starting to get into the ceramic seams toward the street and they recommeded jetting the pipes to clean that up. When then looked toward the house they saw a large ball of roots about 25' up the line and said that is cast iron pipe and since roots were in the pipe then there was hole in the pipe to let them in. well looks like the grandson gets to dig a hole this weekend. read more

I called a co-worker's son (Marcos Sandersius),who's a plumber, because my kitchen sink was backing up into the kitchen toilet and bathtub. He gave me his brother Adrian's number who so happened to work for Rooter Ranger. They came out on Saturday, snaked and found a soft clog under the house. The next day, Sunday, hydro blasted it and couldn't get it to completely flush through. Came back the same day with a camera and realized the old plumbing was caput. Needed to R/R the old plumbing. We negotiated the work to be done and what they explained seemed reasonable. My house is 74 years old. It wasn't inexpensive by any means, close to 24,000. but the started right away. Dug up the front circular driveway in sections to accommodate the daily use for us and had it all done and put back together by that Saturday afternoon. Thank you Christopher Bal. You and your helper went above and beyond. Coming everyday from Marana! All of the Rooter Ranger employees were polite, knowledgeable and service oriented and yes I didn't pay till completion and even though it was expensive I am confident I will no longer have any more drainage problems. read more

My patio bathroom clogged up. I pulled the potty and couldn't get through it with a hand snake. I could have borrowed an electric snake but I thought for 47 dollars, I'd let a professional do it. I didn't expect it to be 47, more 75-100 but I just wanted it cleared properly - I actually did the rough in and finished plumbing for my pool-side ramada 25 years ago, so I'm somewhat handy, but I've got a lousy snake drain record. I set up a same day appointment on a Friday and Orlando called me within 30 minutes to give an arrival estimate. He and his helper Don (they totally did not get my Orlando&Dawn reference) took a look at my stool stack and said 47 bucks. Okay. It took a few passes- this toilet is on its own leg to the main off the house and hasn't gotten a lot of flushes. It took about 20 minutes of snake work and I watched through the down stream clean out as the clog broke up and cleared. Really nice young men and yes, it was 47 dollars. I'd driven myself nuts doing it. 5 star reviews don't come unearned from me. Thank you Orlando and Don't for the great service and pleasant attitude! read more

My first time using this company. Called around 8:30 A.M., the customer service lady (can't remember her name) was very nice, knew what I was talking about when I said I have a leak on the thingy that connects to.... She was professional and set me up for an appt quick. Adrien showed up well within the time frame I was given for the appt. He was courteous and explained my options for the issues I had. Adrien did a fantastic job correcting an issue I had without tearing out my shower wall like a different company wanted to. He is very knowledgable and instead of just jumping to the easiest (most destructive) way to repair, he took a moment to think of different options, and discussed them with me. To me, that is a professional that cares about the customer instead of just getting a job done quick. I appreciate the work he did, and saved me from spending to repair shower wall tiles. Price for completing both of the issues I had was very fair and much better than the big name company I talked to previously. This company is now my go to for plumbing issues. read more

We had called for a simple snake for the main line on a late Friday afternoon. Adrian came out they and found that it wasn't simply plugged, their was some kind of serious blockage. Said would be back with camera line to see what we were dealing with, but cleared enough so it was usable temporarily. With the camera line, he showed the results to my husband who could see it was exactly what he said it was. A hole in the pipe that tree roots grew into. He told us how much it would be, how fast they could be out, and how long it would take, and called the city to mark electrical wires first. They finished on time with almost no interruption of water use. Teyon (TE-on) was the technician that did the huge job digging 7 feet down and then under our driveway so it wouldn't have to be broken and replaced the piece of pipe. He was fantastic to work with and could not have been nicer. Everyone there went above and beyond. This is the only plumber in my contacts now. I will forgo my home warranty and call this company instead. read more

Mikey is AMAZING! He is very professional, attentive to details and gets the job done. He came out to our commercial property due to a clogged toilet. He made sure to have open communication with myself and the landlord. When our landlord was throwing us through the rings, Mikey had one goal, get the problem resolved! He even came back the next day after he couldn't continue due to building access restrictions to finish the job. When he located the problem he was already ready to move on to resolve out pipe issue. I love that he realized that he had fixed the issue so we could at least use the restroom but also told us an honest professional advice of the condition of our pipes. They were trashed!! We have had issues with our plumbing since we moved into our property and have had many plumber come out to fix it but never a long term fix or solution. Mikey is our hero and I hope he definitely felt that way when he walked in to everyone clapping and cheering him on. Saved us damsels in distress. Thank you Mikey! read more

These guys are the real deal! I hired Rooter Ranger Plumbing after my first plumber (from a different company) did such a bad job! My house flooded four times and my old plumber was not very good at their jobs. But when I called Rooter Ranger Plumbing they were very knowledgeable, helpful, and made me feel like they cared even before they came to my house. Adrian got to my house promptly, immediately started assessing the situation, helped me with the payment options that I could afford & helped me with my insurance adjusters report & HOA's report. They wasted no time and acted fast. They are very genuine & sincere people who make you feel like a person and not a number. I was so thankful for how well they took care of me. It meant a lot, especially considering what I went through with the other company. I would recommend Rooter Rangers to anyone in need of a plumber! You won't be disappointed. These are the best guys in the valley. Thank you Rooter Rangers and thank you Adrian!!! read more

From the first call after speaking with Tawnya I knew that Rooter Ranger is a company that employ Professional , Polite and Customer Friendly employees. Tawnya is Amazing to speak with. She is Very Sweet as well as professional and caring. Danny and Adrian are Very Professional and Really Nice Guys. They Both did an Excellent Job and they worked with Us on the cost and financing for the extensive work that we needed done on our home. I would Highly Recommend Rooter Ranger . Trust me I did my homework on this one and after dealing with getting multiple estimates it was a breath of fresh air to find Plumbers that work with us. Thank You Danny, Adrian and Tawnya :) We will be having all of our plumbing needs handled through your company from now on. Five Well- Earned Stars and Two Thumbs Up For Rooter Ranger. You Guys Rock! We are Very Impressed with your work . Also Thank You So Much Jordan for working with Us :) I will recommend Your Company to All of Our Family and Friends. read more

I called rooter ranger and I was connected quickly with a customer service rep that was very courteous and let me know that they would have someone out in approximately 2 hours even though it's a Friday night. I said great. Adrian showed up in about an hour. He was courteous as well and went straight to diagnoising my leaky pipe connected to my tub. He quickly found the issue and without trying to tell me plumbing horror stories to jack the price up he told me it was a very minor issue and explained to me what the problem was. He sealed up the leak and didn't charge me since he didn't have to take apart anything or replace anything. He let me know what the cost would be if the pipe replacement had to occur which frankly was more than reasonable. A company with integrity, expertise, and professionalism is unfortunately an exceedingly rare thing, however rooter ranger is one of those companies. I very highly recommend rooter ranger for your plumbing needs. Thank you again Adrian. read more

I had big problem with my toilet, it had been clogged for 4-5 days and the small was so bad. I contacted some plumbers in Lake Forest, CA by phone and text but didn't received any answer from them. I was lucky to saw Rooter Ranger on Google search and made a phone call and had a wonderful answer from a lady of the company. She was so calm and helpful in my request to have someone to come to my house to take a look of the clogged toilet. Thank you, LADY, for helping me to get someone to come to my house within hours. The gentlemen Chris came to my house quickly and he is so nice in answer my questions and he is so helpful to do paper works. He did the wonderful work in cleaning my toilet in less than 10-15 minutes. I would like to show my appreciation to the LADY and GENTLEMEN that gave me a great service. I counted this service as a Christmas Gift from these wonderful LADY and GENTLEMEN and the company too. read more

We recently had a leak that we were unable to detect the origination. Received a call within hours of speaking with a tech to schedule an appointment. Danny (tech) arrived quickly and took the time to really inspect all variables to try to determine the source of the problem. Other plumbers we had called gave up within 20 minutes of not being able to locate the source of the leak; however, Danny took the extra step to eliminate all options until he finally located the problem. It was well past 8pm and into the night and he still offered to stay and complete the job. We opted to reschedule and he was diligent about calling to schedule a time that worked best for OUR family, not just a time that worked best for him. He went above and beyond regarding his service and professionalism. So impressed with the entire experience from start to finish and would HIGHLY recommend using this company again. read more

Rooter Ranger is by far the best plumbing company I have ever called to help us out. My first experience was a break in a water line for my pool. It happened on a Sunday. Jordan called one of his employees not afraid to work on a weekend took care of the break in such a fast response I saved a lot of money just in water loss. Thank you Rooter Ranger. Last week I happened to mention that my fire pit had not worked in two years. Danny from Rooter Ranger came by early in the morning I showed him a few things I thought were the problem. Danny was an employee that knows his trade. He found the problem in less then 45 minutes had my gas coming out of the fire pit. I was just so glad of his knowledge it saved me at least five hundred dollars. Thank you again I know now who to call your the best. Larry H. read more

What a great experience for a change...First of all we are way out of their service area. After I explained that my main sewer line appeared to be backed up and we could not use the toilets they said they would come out. Adrian was great. Great personality. Very friendly and professional. He answered all of my questions as he surveyed the house fixtures and located the clean outs. He informed me what his plan of action was. I agreed so he went to work. Cleared the lines and had my system working in short order. I was expecting a LARGE $$$ charge since he had to come so far. I was very pleasantly surprised at the more than reasonable bill. These are now my "go to" guys for any plumbing needs. They realized I was in a bad situation and went out of their way to help me and did not price gouge me. Highly recommend Ranger Rooter! read more

Needed a plumber for a plugged up sink in my residential investment property. For two days I made appointments and the companies called and canceled for a bigger job or just didn't show at all. I saw the reviews for Rooter Ranger and called around 2:00 pm. Not a problem and could be there that afternoon between 4 - 6:00 pm. At 5:00 pm Danny the Plumber called and informed me of his location and informed me of his ETA. At 5;30 Danny arrived. He was totally professional and very knowledgeable. We looked at the problem and Danny explained what it needed and he went right to work. Danny fixed the problem and explained what had caused the blockage. He explained also about a preventative procedure that I needed in an older home. The best part was it was done for $ 59.00! I'm sold on Rooter Ranger and will always be asking for Danny! read more