Updated my review from the previous day to 5 stars thanks to the very attentive and courteous customer service I received shortly after posting that review from the owner, Sam! He resolved my issue and went out of his way to be even more accommodating. Came across their instagram page and was impressed by the many unique glass pieces they have posted. After going to the shop, I can attest the selection of glass pieces here is high quality and while they had a couple empty display cases at the time due to transferring some inventory to their newest shop they are restocking those soon. Overall, I've enjoyed the piece I picked up the other day, a nice addition to the collection! Plus the guy at the shop was very friendly, it was just a minor miscommunication when it came to the discount that was quickly resolved the following day by the owner Sam! Due to the nice selection and great customer service I'll def consider coming back here or their sister store to pick up more in the near future!!! read more

Rootz Smoke Shop - A nice hitter + sturdy piece - Tobacco Shops Near Me - Santa Ana, California

Great products and costumer service I was short and it wasn't a problem love it here read more

Rootz Smoke Shop - Smoke shop - Tobacco Shops Near Me - Santa Ana, California

Was visiting someone in a rehab who needed smokes. So picked this place because they had a great coupon... they didn't have the exact cigarettes our daughter wanted, but hey she's in rehab.., she'll be happy with the Marlboro Reds. Yelp policies don't always work perfectly, so we hope they are watching right? When we returned, the owner Sam, talked to me specifically and gave me the best deal in town. Definitely Five Star service in this shop..!! They have the biggest selection of pipes we've ever seen in one place, plus the check the age on the younger patrons Parking is a little tight because they share the lot, and yet we had no trouble getting in and out. You can also get great guidance and advice if you want to quit smoking or move from one type of smoke/vape to another. A great service plus, you don't usually see in a retail shop. Well recommended, we will return. read more

The best smokeshop in town. They have everything, good prices good people. Support your local head shop! Check out the remodel read more

Rootz Smoke Shop - They always have what i need, at a fair price, employees are the best and I absolutely love coming here. You should too! - Tobacco Shops Near Me - Santa Ana, California

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They had EVERYTHING I was looking for that other local smoke shops didn't have! The girl was really awesome that worked there too! I'll definitely be back.... Only negative is prices are slightly high! read more

Amy was awesome and showed me all the different options and was super friendly. They have great prices and products highly reccomend!

Not so happy with this place, I called them to see if they are open still, making sure before I left. I told them I am on my way to their shop and when I get there 10 minutes before closing they were already closed. Thank you for waiting especially that you knew I was on my way. read more

First time visiting this shop an was greeted by all the friendly staff. I felt welcomed within the first 2 minutes of my arrival. The store is clean an organized and has a huge variety of items not found in all smoke shops. The prices are very reasonable and affordable to meet my needs. Corina was very helpful and had answers for all of my questions. She had me sold within a few minutes of my selection and probably would prefer her every time from now on. I will be making this my home store for all my smoke shop needs. The store is right off 1st St. near Grand Ave in Santa Ana, close to freeways. I recommend all to stop by and view the selection and cost compare against all other smoke shops. You will not be disappointed! Thanks to Corina an Maxx keep up the great service. read more

Went in this place with absolutely no clue what I wanted but I knew I had to leave with something. I was getting tired of my glass at home. This place has the BEST selection of glass I've seen in a while! This is my new go to spot. Alex talked to me and helped me find a super nice diamond glass bong. Can't wait to start using it and will DEFINITELY be coming back. Great Customer service and a huge selection. Check this place out! read more

This shop was very cool. Christian behind the counter was very informative and helpful. The store is clean and has everything for you smoking needs. read more

Rootz Smoke Shop - Stoked to get this! - Tobacco Shops Near Me - Santa Ana, California

It's unfortunate how I didn't come here when I went to purchase my vape. I looked on yelp and saw how many great reviews this place got, so I decided to see for myself. My boyfriend and I were going to look for some new vape juices. The guy (I think he runs the store), his name is chad, he was extremely helpful, patient and kind. Other vape shops just have sales associates who just sell items, whereas Chad, helps you find what you want, as well as being patient if you're picky. He made sure to ask me plenty of questions and even let me smell different juices to see what I liked best. I forgot the name, but I ended up buying a peach mango fruit flavored vape juice. He also hooked us up with a RAW lighter and pipe screens. DEFINITELY bringing my business back here forever. read more

We came here to buy a glass pipe on a Sunday and Christian helped us find the perfect one! He was very nice and informative about all the questions we had. We are very satisfied with our experience! Thanks Chris!!! We will definitely be back :) read more

Alex and Amy were so amazing! Love their welcoming customer service! I appreciate all of their knowledge on all of their products. They have amazing items to view! I will definitely go again Also you can't beat $5 hookahs to go read more

I Went in today to check out the shop. I was very impressed with the displays, variety and customer service. I needed a down stem came out with two them and some more because of the variety and customer service. Thanks again for the bowl piece. And you get what you pay for. Pricing is very fair. I been to alot of over priced glass shops but this one has very good pricing system. read more

Went in here today because I needed new accessories. I accidentally bought the wrong thing & the man in charge let me exchanged it & got something new. The guy that works in there, I should have got his name. He was super helpful. I had some vape questions on tanks and he really knew what he was talking about. Also they carry 0mg in the naked vape juice. Which is like reaaaalllly rare to find!!! So I'll definitely be back :D read more

Stopped by this location and their other location on Harbor to pick up some glass. The employee couldn't get any prices and any of the higher end glass, either they have no idea or there's a big trust issue when it comes to selling their higher end stuff. Nevertheless I left empty handed and with some advice to message the Instagram before coming in. What's the point of having a storefront if your the employees unable to sell your inventory on hand. Needless to say I went up the road to where they actually tend to customers and ended up dropping $1200 on glass and accessories. One star for the great artists they have on hand, sucks it's not readily available as it should be. read more

This place has fantastic customer service. And an amazing glass collection. Quality and price are both spot on too. If you buy a piece here they will take good care of you and make sure you stay happy with your glass. Definitely will be coming back here. Sam helped us out last time and was very knowledgable! read more

I will start this by saying that Sam is the man! I went in the shop yesterday because I recently found their Instagram page and was blown away with all the amazing glass art they have. Well I wanted to see these things in person so I stopped by. As soon as I walked in I was greeted by Sam, the owner of the shop. I told him that I really just came down to see these beautiful pieces in person. He didn't hesitate to open up the cases and start to show me stuff and tell me all about them. You can definitely tell that he has passion for the stuff. After a while I felt like I was taking up his time so I bought a few goodies and headed out. I will definitely be back whenever I'm looking for some new one of a kind glass. Thanks again for everything Sam. read more

Rootz Smoke Shop - Tobacco Shops Near Me - Santa Ana, California

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This place is amazing. Definitely the best smoke shop in at least a 5 mile radius if not all of Santa Ana. Great selection. I'm a regular here and the owner started carrying my cigarette brand just for me which was above and beyond. Their selection on pipes, bongs, and other things are pretty top notch. Even their "cheap" pipes are pretty high quality. I'm not that into vaping but I see a lot of people line up here to get vape advice and get new equipment all the time. Don't let the parking lot scare you off, the inside is very clean and the staff is always helpful and professional. Custom service and you seriously can't beat that. read more

Best vape smoke shop I have ever been to. He is very knowledgeable about his products and he was very helpful in helping me choose the righflavor for my e-cigarette they carry Spitfire which is one of my favorites brand because it gives a lot of smoke and it's Veazey base everybody should come here and try it and I'm pretty sure he could help you get a good deal if it's your first time here very cool guy that shop I've been to and very friendly guy read more

Rootz Smoke Shop - Front store - Tobacco Shops Near Me - Santa Ana, California

I just moved to the area and needed a new place to supply my hookah habit. I found this place on Yelp and gave them a call to see if they carried my favorite tobacco - which they do! (Fumari is the best!) I noticed they also had a good selection of glassware and vape supplies. Since the owner was super helpful and knowledgeable about what I was looking for I would venture to guess he knows a lot about all his products. The prices are good and the store is very clean and organized. Pretty easy to find and important to me: they take cards. This girl does not carry cash, but I find myself in need tobacco a lot. I'll definitely be back and often! read more

This little gem on Hickory and First is hands down one of the best small time home brew smoke shops I've been into. The array of glass pieces available is simple yet there are many different varieties to choose from. Vapor pens are also in stock here and Sam can tell you almost anything about all of them! At least, he probably CAN tell you anything about all of them. I haven't quizzed him that far yet.. ;D There are other neat things here that you'll probably need if you're in the lookout for a smoke shop, so don't hesitate to stop on by if this popped up on your map. The Customer Service you'll receive here is superb. There really isn't any waiting time, unless another customer is being assisted, but I doubt you'll find someone who is willing to get you what you really want like the guys here at Hickory will. While the parking can be tight, the shop itself looks small for everything within. Just stop by and take a peak; everything is neatly laid out and always clean as a whistle. I never leave dissatisfied.. and usually with more than I planned on buying! Thanks, as always, Hickory! read more

You can't beat the customer service at Hickory Smoke Shop! Friendly, knowledgeable, and honest are three adjectives I'd use to describe Sam. The store is well organized and there is a large variety of products. I'll definitely be back soon! read more

DEFFINATLY coming back.... Really Cool owner Been to too many shops today looking for a water pipe and im glad to say I've found my spot. If your looking for quality and yet reasonable priced pieces this is the spot. Hands down best shop in Santa ana. Probably even met a new friend today... You know most the times u buy something your not too happy and feel somewhat ripped off..... I left here ecstatic feeling like i got TOO MUCH for the little money i spent. Defiantly a happy customer. :) read more

Rootz Smoke Shop - Most legit spot in Santa ana. - Tobacco Shops Near Me - Santa Ana, California

They have ash catchers with female joints! They have ash catchers with female joints! So as you may have guessed, they have ash catchers with female joints. Much better alternative to the usual drop-down adapter. Anyways, this was my first time visiting Hickory Smoke Shop, and i have nothing but good things to say about this place. Sam was super helpful, and incredibly knowledgeable. Amazing selection of pieces, including some rare ones that ive never seen anywhere else. The excellent prices make the experience at the store that much better! I had already recommended this shop to a few people a mere 15mins after visiting the place for the first time, and i will continue recommending it to everyone. read more

This shop is the absolute BEST in Orange County, probably in the Top 20 of the United States and I'm not even joking when I write that. The customer service displayed by the employees and owner is nothing less than top notch. My girlfriend and I 1st walked in and was looking for something small, maybe a bubbler or something like that. We fell in love with so many unique pieces displayed at the shop. Im not talking about the usual universal pieces, these pieces are unique meaning 1 of 1 or 1 of a kind. We're constantly in the shop checking out which new pieces have arrived because they arrive weekly. You can tell the owner takes his time in regards to which pieces he allows into his shop. He's always got the newest of new things, he stays current with the trends that are happening nation/worldwide. I've done business with the owner directly and his employees and you can't ask for better customer service. We've ended up purchasing 5 or 6 different pieces thus far (2 months we've been going to the shop) and we've got no plans in letting up. I recommend EVERYONE make your way to Santa Ana and check this shop out and be taken care of in a respectful hospitable manner. My girlfriend and I are constantly late, always arriving close to closing and no matter what he's always cheerful, handling our every need and staying as long as it takes. I can't give this shop and the owner enough stars. I've got no problem paying whatever I need to, much rather put my money in his pocket than anybody else's, hands down. This is just the tip of the iceberg, I mean he's helped us in so many different ways. Just a good good dude running an impeccable shop. - Thomas and Erica read more

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Went in today to buy a hookah , u wont belive if I say the best smoke shop ever. I was amazed with the displays and the design very modern and simple, and above all that they have the best customer service everrrrrr the guy name sam is the best.. I truly recommend going to there and u will love it as much as I did And one last thing he is really cheap comparing to other smoke shops... read more

The owner is super friendly and helpful. It looks amazing in the shop and makes you feel welcome. Great selection and they're open late too!! read more

Rootz Smoke Shop - Awesome selection of pipes and accessories. Great prices and the owner is legit, no BS. Love em! - Tobacco Shops Near Me - Santa Ana, California

Very nice and clean place ...they had my flavor that I been looking for awhile ....I will keep coming and telling my friends about this place ..Sam is very friendly and knows what he is doing .....I love it ...best place in Santa Ana ..... read more

Rootz Smoke Shop - The ower is super nice and outgoing ...just look at the picture there nothing to say - Tobacco Shops Near Me - Santa Ana, California

If you're looking for an amazing selection of glass and accessories, with GREAT SERVICE to back, then get yourself down to Hickory Smoke Shop pronto! Let me tell you, this is my kind of shop. Clean, well organized and stocked full with everything you could need. Hopefully when do you visit, CHAD will be there to help...he's one cool guy! After 10 years (yeah, i know) it was time to update my flower rig and Chad was there to answer all my questions. He's very knowledgeable and willing to work within your budget. You can tell he cares about his customers and providing the best experience possible. I left the store with and sweet little Diamond Glass flower rig, pillow case for storage, some wick and a big smile on my face. Can't wait to go back and add something else to my shelf! Hey Chad, if your reading this...thanks again!! BTW...make sure you check out their photo gallery. Some of the artistic/heady glass pieces they have are amazing!! read more

Very helpful staff and the Yelp special was graciously accepted. There's a wide selection to suit anyone's tastes.

Staff is so nice and welcoming I wish this was closer to me I'd come here all the time!

Love the staff , great deals , great products . If the vapes are defective the lady switches it out for me ( which is a rare service !!) I would definitely recommend to anyone in the area! read more

Alex was very helpful and took his time to get to know me! Best costumer service from a smoke shop I've ever experienced. Prices were low and service is fast and friendly. 10/10 would come back! read more

Love this place!! Extremely great customer service.Sam is a Saint and the products he sells are legit. He sold me my first bong ...LOVE LOVE LOVE read more

Rootz Smoke Shop - Tobacco Shops Near Me - Santa Ana, California

Sam the owner is as loyal as it gets! The glass is always in great condition. If you have any questions, whoever is working is usually very knowledgeable. If you don't have the exact amount of what you're interested in purchasing they'll barter sometimes. If you've been a returning customer for some time they always hook it up with extra accessories or better prices on their glass. Been coming here for almost 7 years and never have had a complaint. read more

We had a problem with a technical policy which was not the stores fault. We made Sam aware of it and he went out of his way to accommodate our needs. My BF went back and picked up exactly what we needed without any hassles. Sam really values Customer Service and he really wants his customers to be happy. This means a lot to me and I would definitely go back to his shop again. read more

Knowledgeable staff, willing to help you find the best piece. Great prices! Thanks for helping us out guys!

Love this place. Whenever I need any vape juice could or mods, this is the spot. My two guys in there are beyond helpful. The juice quantity and QUALITY is amazing. Top shelf e juice and products. I live a block away so I'm here 3 times a week playing on the juice bar lol. Recommend to anyone in the area and even if you are not local, it's worth the drive. read more

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One of the best smoke shop greatest price ever and super professional customer service I love the vape collection it's over hundred flavors they have and free samples to try also they have such nice Pisces of glass very clean I love this store I absolutely recommend it for everyone read more

Rootz Smoke Shop - Tobacco Shops Near Me - Santa Ana, California