Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Horrible customer service! Our local insurance broker sold his business to Acrisure. Over 4 days…read morehave called and have told I was anywhere from 5th to 31st in line with the average wait time exceeding 200 minutes. I left my phone number for a call back 3 times and have heard back as yet. Clearly they have expanded and made acquisitions that are far beyond their ability to service their clients. I'm now working with Mercury to find a new broker, one that can be responsive to their client.

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I'm very grateful that Bryan helped quote my multi-unit properties…read more Although I ended up going with another agent and policy, he was always very friendly, helpful and knowledgeable. He was also a great communicator, and I would absolutely recommend him and his company.

Ella Escarez is what excellent service is all about. She responds promptly, ensures all questions…read moreare answered as well as guides the customer along the process when she detects uncertainty on their part. Yes, I experienced all that working with Ella at Lets Insure. Farmers doubled my homeowner's insurance premium so I had to shop for an alternative. After calling around for days without success, I was about to give up. I thought I'd never find another company offering homeowners policies in California but thank god somebody told me about Lets insure. And thanks to Ella now my stress is gone. May they be very successful and go far!

I have been with Complete Insurance Agency for 30+ years. Brett Franceschini and his family, have…read morelooked after me and mine; for auto, business and workers comp and any other insurance needs I have thought of. They are on top of my renewals, they have looked out for how to save money while also making sure I am covered. In a direct to consumer environment and during a mass insurance California exodus, I would still call Brett first!

Brett is very unprofessional. He wanted my dad to call him because he needed to answer some…read morequestions about the property. My dad is almost 75 years old, in bad health and doesnt remember things too well. Dad forgot to call Brett twice. Big deal. The guy is OLD. Brett Dragged us on for a week because brett was too busy and only has limited time to talk to customers. Now brett won't write him a policy. 2 days before our other insurance cancels. HORRIBLE ! Stay away. This guy will sell you a policy and then disappear. Don't trust him with the most important decision in your life. Too busy my ass.

From the very beginning of our working relationship, Carey has gone above and above to provide top…read morenotch customer care. I say customer care because she goes above and beyond service. She truly cares about her customers and it shows in all she does. To anyone in need of an insurance agent, Carey gets my highest endorsement! Thank-you, Carey!

Great service. Insurance is a minefield of issues, but Carey is there to handle all that. She is…read morevery clear and frank on explaining the details. This is a personal relief for me.

We consistently receive five-star service from the team at Angela Frangieh's State Farm office…read more They are responsive, knowledgeable, and truly care about their clients. In particular, Liz went above and beyond to work closely with underwriting to help us secure insurance on a commercial space--something that required extra effort and persistence. Her dedication made all the difference. We highly recommend Angela Frangieh's office to anyone looking for reliable, high-quality insurance support.

State Farm was good to me. I left it to another company and then went back because it was good to…read moreme so I would recommend it hell yeah!

Always doing the best pricing and options, quick turn times and available to be helpful!read more

I canceled my homeowners insurance with them in January and they CONTINUE to charge my account even…read morethough they sent me an email from griselda@wynninsuranceagency.com apologizing and saying they would stop charging and reimburse me. NOT ONLY HAVE THEY NOT DONE THAT - they just took another payment out of my account on April 28. DeAnne Gallegos

The perfect insurance company. They have excellent office…read moreExperience -Top care Quality.

Very unprofessional. Blames you for things that are not remotely related to your situation and are…read morenot helpful at all. Wont be back

Run do not walk away from this agency...after being transferred to this office have spent hours…read moretrying to get them to cancel a policy. After the initial request to cancel continued to receive bills on the aforementioned policy when contacting and requesting to speak with Kellam not once did he respond to address my concerns... You have been warned....

Unsure if something went wrong or the good experience requires very specific conditions. I called…read moretwice and texted once when told to do so by their voicemail. No indication that their office was closed but still gave them the benefit of the doubt because its the holidays. No pick-up or callback. I'd hate to think what would happen if I had an insurance emergency.