Ambiance: 9/10
Our party of 7 arrived just after our scheduled reservation time, (8:30 Saturday) and the staff was very accomodating and understanding of our tardiness. Fortunately, the night had just begun and the restaurant was not too packed yet. There was a fun neon light fixture in the shape of angel's wings for a photo opportunity as well. We were treated with an impressive fireshow with nearly every table getting two+ sparklers to join in on the fun. The only reason this isn't a 5/5 experience was because of how much smoke came off the sparklers. At one moment, it became hard to breathe and a napkin was used to try to filter the air as some of us started coughing and rubbing our eyes.
Service: 2/10
As stated above, the staff was accomodating for our tardiness. Once seated, one of our party members felt ill and went to the restroom to freshen up. The staff was very patient with us and we ordered shortly after returning. We had then ordered our food and the appetizers came out rather quickly. We had our first taste and was excited for the rest of the meal. After the apps came out, all but two of the mains (mushroom risotto & steak risotto) came out shortly after the appetizers. The party waited for 5 minutes before starting eating, but the two risottos didn't come until nearly 40 minutes after the rest of the party had been served their mains. When it did come out, they brought out a mushroom risotto and a different dish entirely to which the returned back to the kitchen. At this point I was quite frustrated by this and I tried to wave down a manager to have a conversation. I can't speak for this manager, but when I waved him down after making eye contact and standing up, he personally ignored me and asked that the waiter come and help us out. The waiter assured us that our food was coming shortly but after 45+ minutes we wanted more than just reassurance. Finally, we decided to cancel that steak risotto and after having spoken to 3 different waiters about our food order, a manager had come around insisting that we have some margarita shots to help improve our experience. Personally I felt that the margaritas were watered down, but it was a nice gesture, albeit it seemed forced and insincere. I was hoping for a 10-20% discount due to the inconvenience and the frustration suffered that evening but ultimately we left paying the full bill.
Food: 4/10
Every table started off with some chips and some salsa. I love spicy food and the salsa did not disappoint. Our party started off with a Peruvian Ceviche (450 MXD) and a RosaNegra salad for the table, both of which were stellar. I loved the freshness of the fish and the salad was well-dressed and not drowned in dressing. We also had a bone marrow dish which looked amazing, but I didn't have any for myself. I ended up ordering the shrimp risotto (1100 MXD) and I was rather disappointed by the risotto. To clarify, it was really rich and creamy, but was only given two shrimp on top. My friends ordered the steak risotto and the mushroom risotto as well, and I came to find out that the base is exactly the same. The only difference was in the toppings which defined the dish. This may be too much to expect, but I was certainly hoping for the taste of shrimp in my shrimp risotto, the taste of mushroom in the mushroom risotto, and the taste of beef in the steak risotto. Instead we were served a standard risotto base with different toppings. I will say though that the shrimp and steak were well seasoned and not over-cooked.
Overall:
A unbiased average rating would be 15/30 which is a 2.5 star rating by Yelp's standards, but the service left such a sour note in our night that it really affects my scoring and that's why I've given it a 1.5/5 star rating. The food tasted alright and I'll be sure to try something else on the menu if I do come for a next time. read more