The ladies here are so attentive and love to give you an outfit make over :) they carry a large…read morearray of clothing for all sizes for that perfect going out fit! Be prepared though, it is a smidge higher price point. Would definitely come back in soon for my fun clothes!! Thank you Esther, Kiara, and I forget the other girl! But yall killed

Last year December 2022 I had a very bad experience with an employee at this location. So from…read morethat interaction, I decided to not be a customer at this location anymore . On December 30th 2023 I was shopping with family in Polaris and said what the heck let's give another go. This time I can honestly say I had some of the best customer service I've had in a long while. Every single employee that I engage with was super nice and very professional. Not to mention that the deals that were going on in the store at the time I was there were amazing I appreciate a good deal. It wouldn't have been fair to the establishment to write them off based off one distasteful interaction I had. The Customer Service alone is the reason why I decided to do another review and give a five star rating.

I just found out that Saks is closing and I am a little sad about this even though I think I have…read moreonly made a few purchases here. Back in 2006 I bought my first designer bag here and I felt so proud of myself. Now I have different priorities for where my money goes but I still enjoy walking through and seeing all the pretty things walking through to the play area. Everyone has always been friendly, even when my son was having a complete meltdown in the middle of the store. Sending positive vibes and gratitude to the staff there for their continued kindness over the years.

I am been a customer for years and recently had a bad experience after buying an item online from…read moreSaks. I was told to return it at my Columbus, Ohio store and they would not accept it-- even though I was told to return it to the store for an exchange. Customer service then told me send a picture proving it was damaged after I showed it store staff. I now have to send it via mail and this experience has taken me all afternoon. As a long time Saks customer in Columbus and NYC, I will not be doing business with Saks for Christmas 2025 and in the future. I am shopping at Neiman Marcus going forward. A disappointed, loyal Saks customer.

I loved my time at this store!! This group of girls was the nicest staff/customer derive retail I…read morehave ever seen. They all were so caring and thoughtful! They gave me the cutest compliments, since I was looking for a NYE wedding guest dress! They genuinely helped me find the one!! I will be back here!! The styles fit everybody with all ages!

Francesca's has easily become one of my favorite places to shop for clothes. While there are…read moreseveral locations in and around Columbus, each one is different, so they offer an experience similar to that of a boutique. The clothes are curated based on the staff selections and I love that. I've never visited the shop in Polaris until recently. I was shopping around for Christmas gifts and noticed they had a 50% off sale going on. It was too good to pass up, so I took a look around. I was surprised to find several items that I just HAD TO HAVE! After grabbing up my findings and heading to the dressing rooms in the back, I knew I was about to spend some cash. The staff was crazy friendly, offering to grab me different sizes and giving me the boost of confidence I needed on a couple of items. I knew they looked great, but I needed some reassurance. It was much appreciated. I was jazzed to find a beautiful red dress, a fabulous blouse, and a sequined skirt. All items were must-haves and I left with an extra pep in my step, excited for a reason to get all dolled up. On top of great clothes, Francesca's also has beautiful jewelry, shoes, and an assortment of fun gift items. Great bags, candles, heck sometimes you can even find home goods like art and wine glasses. 5-star experience for sure.

I have been here three times. I stopped in once to browse. The second time, my daughter was looking…read morefor booties and I had a chance to chat with the manager. She was so friendly and didn't make us feel hurried at all, so my third visit was last night. I lack the fashion gene and needed date attire. So, I went to the experts. The two ladies working were phenomenal! Never for a moment did I feel like a task. They asked my sizes, my likes and dislikes and just went to town setting up different outfits for me to try. We evaluated every one when I tried them on and they showed me the versatility of the pieces. Which I loved! I tried new styles for the first time and surprised myself with some new likes but also found what I dislike. I walked out with a couple tops and a new jacket and I can't wait to go back for more!! If you're browsing, if you know what you want or if like me, you have no clue, these ladies will help. So friendly and a relaxed environment. It makes shopping a good time.

Xavier was absolutely amazing! He got us in same day, without any hesitations! He was so helpful in…read morestarting with the exact dress my sister had her eye on! We tried a few others, but the first one, was THE ONE! We can't thank Xavier enough for being so gracious and patient! We WILL recommend everyone to him! Cheers!

This was my first bridal appointment, and me and my party of 9 had an excellent experince at…read moreHenri's! I had won a VIP appointment at the Columbus Bridal Show, and I had the oppurtinity to invite up to 10 guests and enjoy a 2 hour appointment complete with champagne and charcuterie. My guests were all able to sit in the ample seating in our private room and enjoy our space and treats while I tried on 9 beautiful dresses. Our bridal expert Khirstyn did an amazing job of picking out the perfect dresses for me, listening to my syle, and making it a fun experience for all of us! She even let is revisit dresses I had already tried on. She did a great job, and I recommend her to any brides hoping to feel comfortable and special on their fun day!

Great dresses, reasonable prices and easy to work with! Shipped quickly and packaged well.read more

The worst costumer experience i've seen in my life. The owner yelled at multiple costumers within…read morethe span of 10 minutes not to mention made weight comments about a young girl who was trying to find a dress. The cheapest quality dresses, you could find better for less at windsor.

A bit Pricey but in today's economy- what isn't !…read more I took my granddaughter shopping for her 13th birthday, and we spent over an hour in the store trying on clothes. During that entire time, not one employee acknowledged us or offered help while we searched for sizes and colors. At checkout, things got worse. After I paid in cash, the cashier handed me my bills and change all in one hand and said, "We don't have any pennies, is that okay?" She never explained what I was agreeing to. I couldn't tell if I was given more or less than expected because everything was handed to me at once, and she was very vague. When I asked for clarification, she eventually said they couldn't give me the exact change because "they don't make pennies anymore." That explanation made no sense. Whether or not pennies are still being produced has nothing to do with a current transaction--there are still plenty in circulation. The issue wasn't the penny--it was the assumption. She didn't ask if I had exact change, didn't ask if I had pennies, and didn't explain upfront that I was being shorted. She just decided it was acceptable. I remained calm, polite, and spoke in a softer tone than usual because I didn't want to make a scene. But I did explain that it's rude to assume a customer doesn't want their change, no matter how small the amount. Another employee overheard and asked what was going on. The cashier responded, "She's complaining because I didn't have one penny." That completely misrepresented the situation. The second employee replied, "Well, they don't make them anymore, so what do you want us to do?"--which only made things worse. I even pointed out that I had pennies on me, reinforcing that this wasn't the customer's problem to solve. If anything, a business should round in favor of the customer--not against them. The cashier argued that giving me more would make her drawer short, which again shows a lack of understanding of basic customer service. At one point, the second employee disengaged entirely and turned away with a smirk, which was incredibly unprofessional. Eventually, a third employee (who appeared to be a manager) stepped in and said, "Just give her a nickel"--which is exactly what I suggested from the beginning. At that point, it wasn't even about the money anymore--it was about how the situation was handled from start to finish. Also worth noting: if the situation were reversed and I was short a penny, I highly doubt they would have said, "That's fine, they don't make them anymore." I would have been expected to come up with the difference. We left without taking the nickel, but the experience left a lasting impression. For the prices they charge ($45 for shorts, $35 for a tank top), I expect far better service and professionalism. I WILL NOT BE RETURNING. Much rather spend my money at Lululemon and get SUPERB service.

This is a brand spankin' new women's clothing shop inside of Polaris mall. It immediately caught my…read moreattention as I was walking by because the clothing was very much up my alley. I walked in and within seconds I had a tank top, pair of pants, and a mini skirt in hand. The prices were very affordable, more than say H&M but less than say.. Macys. The style is a combo of street style and club style.. Maybe? They also have loungewear and it looked SO FREAKIN COMFY! I loved all the racer type gear and several of the jackets they had. They also have accessories like jewelry, hats, etc. In the end, I walked out with a pleather mini skirt with a slit. Super Cute, about $50. The staff was super friendly, assisting me in the dressing room and getting me new sizes when needed. Also when checking me out. They have a loyalty program that's free and gets you 10% off your first purchase. There is no doubt that I'll be back here and I'm excited to come outside of the holidays when I won't feel as guilty buying stuff for myself.

I love the selection of clothing here and definitely recommend browsing if you like very feminine…read moredresses and skirts, that kind of thing. Only 3 stars because it's very pricey with very limited clearance/sale, and the bias of the employees hasn't changed over the few times I've stopped in. If you look like you have money, you'll be approached as soon as you step in the door - but if you don't, you likely won't be greeted at all. I feel profiled every time I walk in here lol, but the dresses are cute.

I was in need of jewelry and a nice dress for my daughter's birthday dinner. I hate, and I mean…read morehate, trying on clothes. I wasn't looking forward to shopping. I only went into this store to look for a necklace and maybe a bracelet. WOW! I was absolutely blown away by the experience, service and cute clothes. I'm the mom. No is usually pampers me. From the moment I stepped in, I had people asking me if I needed anything. Taking my stack of clothes I was holding to the dressing room for me and getting me a dressing room marked with my name. Even taking all my purchases to the register for me so I could continue to look around the store. I got some GREAT deals. $10 dresses and shirts. I love this store, it's products and the employees! Even better - it's a Christian owned company.

Thank you to the clerk that was nice enough to take 10 dollars off my purchase when my star money…read morewouldn't work for some reason!

Macy's is a staple. They have a huge selection and plenty of sales. It's also a beautiful showroom…read more I was really tempted by the buttery soft cashmere sweaters on sale for half off, but I wanted my mom to try one on before I bought her one since that's a higher value item. I was able to find a lovely pure cotton sweater at a good price for now. I love finding more natural fabrics. Hopefully I can come back soon.

When I was a little kid I remember my mom taking me here to pick out a book if I was patient while…read moreshe shopped at Talbots. I could have spent all day in the little professor book store. I was always in awe of how beautiful the mall was. While the name has changed as well as many of the stores, it still has a lot of the same charm with the beautiful skylight and fountain. Still mostly empty but with unique offerings that are different from the bigger malls. Especially recommend Blissful Trends and Pizazz for unique gifts!

Feel this mall is slowly dying…read more Once a bustling mall with all the latest stores now half empty and uninteresting. There is a panera, piata, aladins, pies n pints and first watch.... Plus a talbots. Primarily those are what keeps the heartbeat and lights on.