I just wanted to leave a review for my new mail-lady, Ryann. She is absolutely wonderful!!! When I…read moreheard that I was getting a new mail-person I was worried that they wouldn't be as kind and wonderful as my previous mail-person, Manny but to my delight I was pleasantly surprised with Ryann! She is kind, caring, friendly and all around AWESOME!!! Thank you Ryann for all you do! Also I have been to the Des Plaines Post Office on numerous occasions and most of the counter attendants are rather indifferent to their customers... However I'm always happy to see Reggie because he is always upbeat, personable and accommodating! Thank you Reggie! P.S. I have tried calling the Des Plaines Post Office on numerous occasions but they rarely if ever answer the phone??? The line is either busy or just rings and rings with no one answering. I think this is awful!!! You'd think there would be better customer service then that...

Does the Des Plaines IL post office still deliver mail? The delivery of my mail is so sporadic I…read morenever know if I'll get the mail that appears in my daily Informed Delivery email. I've started asking the companies I'm supposed to get mail from to send information electronically. The PO delivers junk mail like clockwork, the important stuff gets lost or never arrives. I can't believe they're getting paid for doing nothing. It's not even possible to go online and report missing mail. Going into the post office on Oakton is a waste of time. The people there prefer to talk among themselves and ignore the people standing in line. When is this going to change??

I had a shitty experience at the post office in Park Ridge. Yay…read more I was driving by and thought I should stop and submit a change of address form I'd been driving around with for weeks whilst I was thinking about it. I'd started filling it out when I got it, but you had to drop it off in person with ID so I decided I'd come back since I was in a hurry at that time. When I came to turn it in on this day, the woman said I did it wrong because the address of when I wanted the mail to be rerouted (around the date I moved) didn't match the date I'd signed the document (which I signed just before entering). Nowhere on the form do I see anything about it requiring the dates to match--in fact, that makes very little sense, since someone might submit a change of address two or three weeks before they actually want the change to take effect since it can take that long for the mail to be diverted. So she made me get out of line to complete another form, which wasn't particularly easy whilst holding a one year old and completing it one-handed. On top of that, why is it just a given that the post office sucks? I mean, I promise that if visiting the USPS wasn't worse than getting your teeth extracted that they wouldn't be bleeding money the way they are. I avoid the post office like I avoid COVID. I thought that the post office was one of the federal government's handful of PBOs (performance based organization) but there's no way given how customer service seems to be of the lowest concern to them. The post office building is nice and fancy, and the parking lot is confusing (a lot of it is one way, which I wouldn't expect with a larger parking lot like this). But like most post offices, just gird your loins upon entering.

This PO has improved greatly over the last year. The counter workers are pleasant and helpful (it…read morewas not always the case).

No good keep packages long time no delivery on time I'm…read morehave party we oder some dress they not delivery they keep my packages 2 to 3 weeks

I went again because it was my only option , and this time everything was scanned but incorrectly …read more Dropped 3 packages off to the lady who's working while being on a phone call , scanned 1 package twice !!! And forgot the other and I can't get paid for it ! And they won't do Anything !!!!!!!!

This is my baby that I worked on about 30 years ago while employed by Lester B Knight Architects &…read moreEngineers. The firm I use to work for developed the USPS Mail Processing Center & the parking structure along Irving Park Road. The Mail processing center is over 600,000 SF it's ginormous. This square footage doesn't include the parking garage or the airmail facility. The Airmail facility (AMF) is to the west of the USPS Mail Processing Center. The AMF was designed by Murphy Jahn & the recently deceased Helmut Jahn. As you may recall Helmut Jahn was 81 years old riding a bike. Helmut was riding his bike some 60 miles west of Chicago on 05/08/21 when he ran a stop sign & was hit by 2 cars. What a tragic ending for a world class architect. This Mail processing center was one of 3 that I worked on the other one is another 600,000 SF in Palatine, IL across Northwest Highway from Arlington Height Racetrack

Absolutely terrible and wouldn't recommend if it was the last courier service on the planet. Paid…read morefor priority mailing to an international address hoping it'd get to the recipient in time as a birthday present. Package sat there for 3 weeks and was returned to sender, me, talking about export compliance issue whereas I accurately provided necessary information for a seamless delivery. To add insult to injury I was told I was ineligible for a refund because the package still "went through the network". Shame on USPS for perpetuating this level of customer dissatisfaction across several of their locations especially in the Chicagoland area.

The mail carrier who delivered mail to my mom's condo building, made a MAJOR MISTAKE, when she put…read moremy mom's end of year Social Security statement (including SS # and full name & address), in another unit owner's mailbox, and that unit owner opened it up, and saw my mother's personal information... that person realized it didn't belong to them & wrote on a sticky note that it was "opened by mistake put in my mailbox." So much for IDENTITY THEFT Schiller Park mail carrieers!

Franklin Park post office is the worst in the area. We never…read moreget our mail on time or if at all. When you go into the office you wait along time for someone to come out from the back or they yell from the back "I'm at lunch. Not my problem. Come and do your job. I try not to go there because of the unprofessionalism. They are rude and not friendly at all.

Unfortunately, we have had checks stolen at this post office and after a couple of years of not…read moreusing this post office, I tried mailing checks again and have had several vendors complain about not receiving checks. So sad that this is what our postal service has come to. Will never go there again.

I came here on a Saturday an hour before they closed and I was the only one in line! I was…read moreshocked. The lady who took care of me was super friendly and polite (something I have not experienced at the Oak Park location). The office seemed new and very clean. I always walk in large packages because I need the receipt to track the package. I have never in my whole life had a letter or package get lost with the USPS. I have huge faith in their service and I always say that the mail carriers are the hardest working people around. Rain or shine they deliver our mail. I was so happy to see that I finally found a post office that I can do business at and the staff is so helpful. Thank you, Elmwood US post office.

My personal experience at this post office is a sad tale of lost and destroyed mail. I've mailed…read moreout several letters over past several months, obviously one letter vanished from the face of the Earth because it never reached its destination. The other letter was returned to me, partially destroyed, with no explanation.

You'd think this place is closed when you walk in but it's open and a nice gentleman working in…read morethe counter was able to assist me quickly. I was walking to the train station and I was able to get forever stamps (.61 cents each today) postcard stamps, and international stamps as well. Gave me a nice little envelope to keep them all in so they don't stick together. I like the other Post Office along Lee Street. You wouldn't even know it's there or road it's open but it is.

Great location, if one wants to mail directly instead of via local mailboxes. Usually not crowded,…read morepatient and helpful staff; sometimes busy at holidays or weekends but reliable. Nice variety of stamps available plus reliable service. Got solid advice from helpful staff recently on mail security and potential check fraud and unusual mail delays. Ideal place at slow times to get answers and informed answers at on USPS certified mail and tracking packages or letters. Front and side entrance are OK. Now-gone parking in back was a huge plus, though.