I just wanted to leave a review for my new mail-lady, Ryann. She is absolutely wonderful!!! When I…read moreheard that I was getting a new mail-person I was worried that they wouldn't be as kind and wonderful as my previous mail-person, Manny but to my delight I was pleasantly surprised with Ryann! She is kind, caring, friendly and all around AWESOME!!! Thank you Ryann for all you do! Also I have been to the Des Plaines Post Office on numerous occasions and most of the counter attendants are rather indifferent to their customers... However I'm always happy to see Reggie because he is always upbeat, personable and accommodating! Thank you Reggie! P.S. I have tried calling the Des Plaines Post Office on numerous occasions but they rarely if ever answer the phone??? The line is either busy or just rings and rings with no one answering. I think this is awful!!! You'd think there would be better customer service then that...

Does the Des Plaines IL post office still deliver mail? The delivery of my mail is so sporadic I…read morenever know if I'll get the mail that appears in my daily Informed Delivery email. I've started asking the companies I'm supposed to get mail from to send information electronically. The PO delivers junk mail like clockwork, the important stuff gets lost or never arrives. I can't believe they're getting paid for doing nothing. It's not even possible to go online and report missing mail. Going into the post office on Oakton is a waste of time. The people there prefer to talk among themselves and ignore the people standing in line. When is this going to change??

I had a shitty experience at the post office in Park Ridge. Yay…read more I was driving by and thought I should stop and submit a change of address form I'd been driving around with for weeks whilst I was thinking about it. I'd started filling it out when I got it, but you had to drop it off in person with ID so I decided I'd come back since I was in a hurry at that time. When I came to turn it in on this day, the woman said I did it wrong because the address of when I wanted the mail to be rerouted (around the date I moved) didn't match the date I'd signed the document (which I signed just before entering). Nowhere on the form do I see anything about it requiring the dates to match--in fact, that makes very little sense, since someone might submit a change of address two or three weeks before they actually want the change to take effect since it can take that long for the mail to be diverted. So she made me get out of line to complete another form, which wasn't particularly easy whilst holding a one year old and completing it one-handed. On top of that, why is it just a given that the post office sucks? I mean, I promise that if visiting the USPS wasn't worse than getting your teeth extracted that they wouldn't be bleeding money the way they are. I avoid the post office like I avoid COVID. I thought that the post office was one of the federal government's handful of PBOs (performance based organization) but there's no way given how customer service seems to be of the lowest concern to them. The post office building is nice and fancy, and the parking lot is confusing (a lot of it is one way, which I wouldn't expect with a larger parking lot like this). But like most post offices, just gird your loins upon entering.

This PO has improved greatly over the last year. The counter workers are pleasant and helpful (it…read morewas not always the case).

This is a nice and convenient UPS store that we use mainly for Amazon returns. It's never crowded…read moreand they are quick with their service. They are also in a good sized strip mall and there's plenty of close parking as well. Thumbs up!

Absolute trash - the female worker is garbage - rude She…read morecould not care any less - I asked for a box and she actually said it will be 40 dollars and the. Rolled her eyes

We had such a wonderful experience with Jessica at the Maine Township office in Park Ridge while…read morecompleting our passport applications. She was incredibly kind, patient, and helpful throughout the entire process. My husband and I came in close to closing time, and despite that, Jessica never made us feel rushed. She truly went above and beyond to make sure everything was completed correctly and answered all of our questions with such a positive attitude. It's rare to find someone who genuinely cares about helping people the way she does. We are so grateful for her professionalism, warmth, and willingness to stay and help us finish our passport packages. Thank you again, Jessica, for making what could have been a stressful process so easy and pleasant!

I have to be honest; I don't really understand the township form of government. It's not something…read moreI'm familiar with having grown up in Oregon, and in Chicago it has little meaning (even though my home in Ravenswood was in Lake View Township). However, in the areas of Illinois where there is a township and it's actually a functional form of government, it seems like the purpose is to provide services specifically to those who live in unincorporated areas of the county while also providing service to others in the township's borders as well. Maine Township has various programs ranging from young to seniors, in addition to providing government services. The building is particularly interesting. When I saw the building, my first thought is that it looked like a church, which was a good instinct because it began as the Good Shepherd Community Church. What's interesting about it is that it was designed by Frank Lloyd Wright Jr. in 1961 and is an example of Mid-Century Ecclesiastical Style. It is one of only two works by the younge Wright here in Illinois, and was made a local landmark.

Amy and Brittany could not have been nicer. They carefully packaged my china and it shipped without…read moreany breakage and arrived on time as promised. They listening carefully to my needs and went above and beyond my expectations with my other shipping needs. I recognize their professionalism and highly recommend them. They are very capable and pleasant to work with and would not hesitate to use their services again.

This UPS Store is the closest lo to my home. I visited this store today with a package that I…read moremistakenly bought there( it was supposed to go to the Post Office). Amy was so helpful! She taped the printed label on the package and securely taped it closed ( telling me that the post office would charge for any tape needed)! she didn't make me feel bad about my mistake........ so glad they are nearby! Cathleen Johnson

This is a review of the Civic Center at the address listed here, not for the actual entire city of…read moreDes Plaines. That should be obvious, but I just wanted to make it clear! I've had mixed results here. When I have to come in to ask a question or pay some fee or another, the line always moves quickly, and the staff is always friendly. When I have questions about where to find the date on the receipt for my city sticker or what the zoning rules are if I want to put a new mailbox up, my questions are always answered properly. I haven't had to come here for anything big or major, like a renovation permit, but I did come here to ask if I needed one for a small issue with my basement and had the circumstances around when one is or is not required explained to my satisfaction. The people on the administrative side know their stuff and don't talk to you like a moron if you don't know it yourself. Across the way, on the other side of the civic center, you will find the police. I cannot say that they are as with it as the other city employees I've dealt with, in my experience. I was recently issued a parking ticket that was not filled out all the way and had "display of expired sticker" written as the reason it was issued. (I did have an expired sticker displayed in addition to my current one.) When I went down to the police side of the civic center, however, I was told it was because I did not have a valid sticker at all. Well, I do have one, and I provided a copy of the receipt. The woman I was speaking with got a bit testy and said she'd send the paperwork to the proper department, but could not or would not explain to me why I was being told two different reasons for my ticket. Then, in the mail, I received a piece of paper informing me that my ticket was ACTUALLY for a third, different thing--improper display of my current sticker. I needed to provide a photograph of my sticker on my car, displayed correctly. It did not say whether I should mail it, email it, or what, so I just brought the photo in myself. Again, the person I saw on the police side couldn't or wouldn't tell me why there was a discrepancy when I brought in the photo. She also couldn't tell me what would happen next, only saying, "We'll contact you." It has been almost three weeks now since I presented the photo, and I still have not heard from them. I called to try to talk to somebody, but I was told I would be contacted through the mail. Here I am, still waiting, hoping that if I do have to pay a fine, the notification didn't get lost in the mail, leaving me to get pulled over randomly some time because my license plate shows up on a list with the state police. I've certainly experienced worse service from city or village administration and police departments and realize that this is not that bad of an experience. In fact, I was once waiting for a form at Wood Dale PD for an entire afternoon. Still, I would really like to see the service on the PD side rise to the level of the other Civic Center staff. Also, it is annoying as hell to be parking your car in front of this place to pay for what appears to be a BS ticket, only to see numerous police walking past a vehicle parked in a totally illegal fashion right in front of their station and not writing a single ticket. I seriously thought my head might explode when I saw that. Of course, it would probably be one of the super nice ladies from the administrative side who ended up on brain detail if it actually happened.

The people who run this store are exceptionally attuned to providing the finest services. I know…read morethis is a UPS store but the ways in which the service can subpar are just about limitless. Everyone I've dealt with is knowledgeable about the service offerings & focused on giving customers the best result for their needs. If only every place I went were like this. Yikes

Your team has been absolutely pathetic. They were meant to ask for all the documentation on…read moreSaturday. They left one out and only told us Tuesday, we promptly submitted it and were told it was released from customs on 1 SEP. IT IS STILL NOT OUT FOR DELIVERY It was rescheduled so many times and the last one says Wednesday but it was NOT delivered and it is STILL not even out for delivery Nobody has been updating us. Nobody on the phone is helpful. This is a very time sensitive package and there has been absolutely NO customer service. We are appalled

Everything!!! The worst location you could ever visit!! Average wait is 3-4 hours.... Bad…read moremanagement of employees if there are any here except 2-3... Need to improve Leadership value for its citizens!!!

Typical government bureaucracy makes it so simple things like submitting documents take 4+ hours…read more All for a number that is less secure than a state ID.

Come for the books, come back for the free fax service er um... well it's much more than that…read more This is a gorgeous library with a friendly staff and a genuine commitment to community-building. The bulletin boards feature truly useful programs and updates.

My husband and I attended a board game meet up at the Des Plaines Public Library. They were using a…read moremeeting room to hold the event. The area was big enough for the group. There were a wide variety of games to choose from and the people were warned and inviting. The library also provided snacks and drinks for the gathering. We had a great time at the event. I highly recommend the Des Plaines Public Library!