So after 3 years and a couple annual check-ups later, I've decided it's time to update my initial…read morereview. Over time, everything balances out for the most part. That includes LO Eye Care. What I've seen (no pun intended) is a growth. A change in priorities perhaps or a recognition as to the value of customer service. Or maybe the realization that customer service doesn't stop after you are greeted, nor does it end once you leave. Although I admit, a constant barrage of niceties and fluff would be rather annoying long term, it is especially refreshing that all the while you're being shuffled from one professional to another during the various phases of the exam, those attending to you are as I said; professional. Such growth. From 3 years ago to now, they've proven a difference. At least to me. My questions were thoughtfully answered. Their patience and understanding was present, the levity, the knowledge in the use and purpose of the equipment did not go unnoticed. Kudos to LO Eye Care on their turn around. Now if you could only find a way to dilate my pupils in such a way that it concludes with my exam...

was left waiting in exam room for opto for 35 minute. went out to desk to ask when I would be seen…read more they had completely forgotten I was there

Worst office staff ever any where. Wait times have been in the hours for a pressure check which…read moretook 3 minutes. Nobody who knows this place or has been a patient here knows exactly what I am talking about. The MA's change every time you go in and they are ruder and ruder these days because they cannot keep no help. They do all the work now. The dD does not even check your pressure anymore the MA's do. Dr comes in room looks at text result tells what she thinks and out she goes. 2 minutes max. Constant new people with only a certificate from Ross Medical sticking instruments in my eyes over and over. Just not for me. Go some where else seriously.

Dr. Craig Lewis, L. O. Eye Care Plastic & Reconstructive Surgeon…read moreHe was super friendly, kind, listened to my concerns, and checked the cyst on my upper eyelid. Dr. Lewis said he could remove it with a minor surgery, and it wouldn't be a problem. My next appointment was the surgery where he thoroughly anesthetized the area, quickly cut away the cyst, and cauterized the small wound. I was given a prescription for an eye antibiotic to use for the next few days. I only had pain for about 3-4 hours and took an Advil - that was it. I was amazed. The wound has healed and there is a small scar. I would go back to Dr. Lewis without hesitation if I needed another eye surgery. He is professional, knowledgeable, and has surgical expertise. I'm so thankful that God led me to Dr. Lewis, a person that really cares about his patients.

Very caring and thorough. Did a great job with my exam and…read moreexplained things very well. The office was beautiful and very efficient. Loved their optical staff- very helpful and friendly staff and their prices were very competitive.

My family has been under the care of them for many years, especially Dr. Serino. The new location…read moreis beautiful and as always, updated with the most advanced technology and equipment. Staff is super friendly. My 9 year old went for her first exam last week and loved every bit of it. They work closely with the best ophthalmologists so if your vision health exceeds what can be offered, you will be referred to the right people.

The staff in the reception area are very friendly, and make you feel welcome. The Dr. really knows…read moreher stuff. The problem is when I go through a test to correct something and the decision is made to do nothing, not even mentioning it to me nor discussing it with me in any way is really upsetting. That supersedes the entire experience.