The optometrist is great - but the selection of glasses are not and the prices are pretty up there. Better off just getting your exam here and buying your contacts and glasses elsewhere. read more

Very professional establishment with courteous staff and no waiting for the doctor. Go here every time for our family needs. Highly recommended. read more

Calling back after saying they needed to talk to the doctor. Contacts are not as strong as they should be. After making me spend $300 for a full year they should call to at least try to fix the problem. Haven't heard from them in two months and left at least 3 messages and talked to someone 4 times including the manager which is never there apparently read more

Three stars for the Doctor I saw on my December, 2023 visit, I would give him five stars if this review were just for him. I would only give two stars for my experience purchasing glasses and TRYING really hard to purchase contact lenses from this office. I picked out frames based upon what I was told my insurance would pay. Based on that amount, my budget allowed me to purchase the more expensive frames. Then I received a call in February telling me that they made a mistake on my insurance and I owed them $153.00! Now let's talk about how extremely difficult it was to pick up my glasses, I was unable to pick them up for a whole month due to the hours this office keeps. Their website hours are incorrect and they freely admit that. They seem to be only open a couple days a week and the days don't seem to be consistent. No evening hours for people who work, some Saturdays. Next I wanted to order contact lenses in the new year when my insurance renewed. I called on a Friday, left a detailed message with the receptionist - including my phone number. I was told by her that I would get a call back within 24 hours. Well by Tuesday I called again, left a detailed message with my phone number, their voice mail message told me that I would get a return call within 24 hours. Then I called again on Thursday since I didn't hear from anyone and I left a short message. I did get a call back - saying that my number was incorrect in their system and that is why no one called me - although I had left two messages with my correct phone number. Then they asked me for the $153 extra due to their mistake. Wow, just Wow! read more

I've gone to Rosin in Streamwood for the past 2 years. The experiences have been positive. This year the experience was not positive. I experienced problems with the glasses I purchased. I'm awaiting my third pair of glasses after returning them twice. Hopefully the issue will be resolved. I also purchased contacts. There is a $100 rebate available from the manufacturer, however, Rosin says they do not have rebate coupons for the specific brand I purchased. It would have been nice to know this at the time of purchase. I'm not sure I will be returning in the future. My advice -- buyer beware. read more

The worse, run don't walk away from this business. I had lost my glasses on a plane, went into store where I had purchased in Streamwood. First good luck finding a day or time they are open. I bought a replacement pair, they had the script. I explained I needed them ASAP for work. No problem they assured me should be a week possibly 10 days for return. A month later they cannot tell me when they will be coming in. I called after a week, after 10 days, after 3 weeks. They can not tell me when they will be coming in. I am completely discusted and will never return there again. read more

I was a patient of Dr Coombs for over fifteen years. Since Rosin Eye Care took over management of the practice things have steadily gone downhill. Dr Coombs is retiring and I will not continue with the practice because of the poor response from the support staff - not making a phone call to specialist for emergency care as they said they would do, not returning two phone calls that they promised to return (twice), and not telling the truth about consulting the doctor with a question. (First she told me what the doctor supposedly said, then she admitted he wasn't actually there.) This, when I have macular degeneration, central serous retinopathy, and have been a long time patient. I am very disappointed, to say the least. UPDATE: They scheduled my daughter for an appointment without consulting her and then called with a "reminder" for the appointment she never scheduled. When I called to say that she had not scheduled an appointment and that our family would not be returning to the practice, the person at the office cheerfully said, "That sounds good!" Wow. This is now a very unprofessionally run office. I worked in healthcare for years and would never have treated patients like they do. read more

The hours are unacceptable. They're only open Wednesdays until 1:30, Thursdays until 5:30, Fridays until 5:30 and every other Saturday until 2:30. Forget about coming here if you work full time. Additionally, I asked for a stronger pair of contacts to try but I was given weaker. Edit- When you arrive there are 2 desk speakers blaring music in your face. It's hard to hear the receptionist. Their frame selection is pretty limited and they wanted to charge me extra and make me come back for a field of vision test which was *always included* by my previous Dr. I have an HMO for major medical (I guess the field of vision falls under that?) and they said they don't take HMO, which I wish they would have told me from the beginning when I presented my medical insurance to them at the first visit. The Dr. seemed rushed and when I told him that none of the options (1 or 2, 3 or 4, etc.) really were crisp, he said "It will be fine." My previous exams always ended up with a big difference in clarity when needing a new prescription. Every other place I've been to is about 2 weeks max for glasses, but it's taken me a month to get mine. It will be another week due to the limited hours before I can get actually get them read more

DO NOT GO THERE. They are soo DISHONEST SCAMMERS. I had there for Eye issue and was told it'd start $150 and could be more. I agreed to that. "DISHONEST Doctor" Patel (lady) saw my Eye and there was eyelash in my eye I was not aware of. So she put some eye drop in my eye and she got it out with tweezers. The WHOLE PROSSESS TOOK about 4 MINUTES. So I was in doctor's room for 4 minutes the WHOLE PROSSES. They CHARGED me & 200 for they could NOT explain and CHARGED me $125 for removing the eyelash. Before leaving this comment I talk to Manager I told her it was 1 PROCEDURE but they CODED it with 2 different procedures codes and charged me TWICE. She said that doctor used 2 drops of some eye drop and used tweesers. What dumb way to justify their scam. The reason is their excuse so dumb is because they are scammers. For example: If you order a pizza delivery for $30 they deliver you pizza and CODING Pizza $ 30, Delivery $ 30 and charge you $ 60. Well, that would be a RIP-OFF. Imagine you question that kind of pizza delivery bill and they tell you: Driver used his, car, his umbrella, and his shoes to deliver you pizza and $ 60 is correct bill. Even in compression car and umbrella is too SAGNIFICANT to these unsagnficant 2 little eye drops and using little tweezers for 10 seconds. I don't have Insurance I was cash patient and I had to pay. I didn't question it at that moment but deffenitly know it way high but I asked for discount they kept saying: You agreed to be more then $150. You agreed to be more then $150. So it was 1 thing they coded it with 2 different procedure codes and DISHONESTLY CHARGED ME TWICE. The Scammer manager was justifying her SCAM: Ohh if you went to the Emergency or Ergent care it'd been way higher price. I would NOT go to Emergency or Ergent care for that, and if knew it was just an eyelash I would take care of MYSELF for FREE you IDIOT. So DON'T EVER GO THERE ESPECIALLY TO DISHONEST "DOCTOR" PATEL. Just like they CHARGED me 2 times for 1 thing I am gonna DO this post on all of my 3 GOOLE accounts and make like different events. read more

This is a great little eye care place! The girls up front were nice and my doctor was very pleasant. I'll make appointments for my sons next! Thank you! read more

I have been going to different Rosin's locations all my life. Because of COVID, I was referred to the Streamwood location. I had no issue when picking up the glasses but felt that I needed an adjustment after wearing them. I returned in the summer of 2022 for an adjustment. I was told to leave the glasses dirty so that it would be easier to tell how the glasses were fitting. I returned April 5th in the afternoon . Two women were typing in the front. I was greeted and I explained that I wanted an adjustment. I didn't feel that they were fitting properly. I said that I was told to leave the glasses dirty. I was interrogated as to whom told me. One of the ladies took my glasses and went in the back. So you take my glasses and don't get my name nor file. The other lady asked if the employee needed help. The response was no. The employee returned with my glasses about 10 minutes later. While standing at the counter, I put on my glasses. Usually you sit down and the employee fits it on your face and see if it looks correctly. I just put them on and was told to return if I have any other questions. I will be not returning. This location needs some customer service training. I didn't say anything while in the office but on the way home I was thinking about my experience. read more

Went to Rosin Eyecare because it was covered in vision plan. Very happy with the overall experience! Dr. Chiamami was very informative. My 16 year old son was interested in contacts and the Dr. gave us a thorough explanation of different lenses available. Later, the young Lady, I found out was the office manger, Daniela, helped my son with his contact fitting. She was VERY patient as my Son tried using contacts for the first time! This place was fast, efficient, and friendly! I would definitely recommend this office to friends and family. read more

Great office. Love the staff doctor was super nice and Daniela was helpful and professional!

I chose here bc that's what my insurance (VSP) covered. The doc was nice, but very old fashioned. The staff were all nice, but their selection of frames was very poor. Plus I had to wait 3 - 4 weeks to get my glasses. Some of that had to do with the holidays, but having been used to LensCrafters, this was a totally different and "olden days" experience for me. Also, in choosing my frames, I found a pair I liked but the "demo" was in blue. The girl looked it up online and we found it in brown. The picture was the size of an icon, but I chose it anyway. The girl did warn me that VSP is terrible about returns, but I thought, "Well, I like the blue ones, and these are the exact same in brown, so I'll get them." Low and behold, I wish I could've seen the picture bc they were NOT the exact same. They're still nice glasses and I'll wear them, but I won't be back to this small time operation. read more

Great staff! Great selection of frames! Prices very reasonable! Perfect Location!

Great experience. The eye doctor was very nice and helpful. Daniela helped me with everything and was amazingggggggg.

I purchased a 273 dollar pair(before insurance) of glasses and the left screw wouldn't stay in, I brought it in twice, said the problem should be fixed and wasn't. I tried to fix it myself and it broke today. Warranty didn't cover it after i tried to fix it. I was tired of bringing it in for the same issue. Manager said she wanted to help but policy says i have to pay 50 dollars for new frames. I said I shouldn't have to pay anything for glasses after I purchased 9 months ago that retail for 273. Manager hung up on me. Said I raised my voice. I was upset . Terrible customer service after they have your money. Wouldn't recommend buying glasses there to anyone. No issues with any exams, but glasses are expensive and flimsy! 5 years ago messed up a prescription and kept telling me I was the problem, when they finally admitted they made the mistake! read more

The people that work here are rude and not friendly. They don't even try to work with you to resolve problems. Been trying to give them chances to redeem themselves, but ever since Dr Combs left the service at this location has gone down hill and is not recovering. read more

I went there to get an eye exam, got glasses, staff was very polite. When I came back with a problem, the management was not willing to help me out, too busy to talk to me, and not listening to my problem. The worst manager I've ever had to deal with!!! Don't bother going there, you will probably be mistreated just like me! read more

I have been looking for a new eye doctor and place nearby. I found Rosin through my eye insurance network via their website. The main thing that caught my eye was all the Higher End Brands of Glasses they carry. I made an appointment and at first, there was a problem with VSP (of course because of them always changing plans, data, etc). The new Manager there, Danielle (who is an absolute darling; very courteous, professional and just wonderful), helped me throughout this inconvenience and explained everything that was going on. I came back on another appointment (Day 2) and received the same Grade A service. I hope that everyone else will get this same experience I am getting/have received. read more

Dr. Combs was awesome. Staff was amazing. I went in for the first time to this office based on my insurance list of doctors and Yelp reviews. This location did not disappoint. Probably one of the best experiences I've had with an eye doctor. He took his time and explained everything to me. I can tell he really loves his job and will miss him next year when he retires. The staff were all super friendly. Patty helped me pick out my glasses and was super patient with me. She not only recommended frames, but also explained the differences between them. I highly recommend! read more

I am always impressed with the level of customer service I have received from everyone in this office. If you have been there in the past and have been less than impressed with the place, I would definitely give them another chance. From what I understand, the office is under new management and you won't be disappointed...I sure wasn't. I can't imagine going anywhere else...and not just because their hours and location are so convenient! read more

I love when I come for my yearly check up with Dr.Combs. I met with Dr.Marzec this appointment and she made me feel super welcomed. The staff at Rosin is beyond hilarious, yet professional. They will always try to have a customer be satisfied before walking out the door. Office Manager Daniela is beyond knowledgeable and overall super friendly. Love this place! read more

Customer service here was great! Kind staff, great Dr. Quick but not rushed service. Nice atmosphere and would definitely recommend to others! 8) read more

Awful office manger! Unprofessional and rude. First time and will be my last time. There's lots of eye places around thought a local eye doctor would be friendly and caring. All they are interested in is $. Don't even bother. It shows what kind of office it is when it has to cover they bad reviews with something from 2015 read more

When I went in the staff was really friendly to me they helped me pick the glasses that would best be suited for my face. The and doc was very professional. read more

The worst customer experience ever. I spent $800 on 3 pairs of glasses July 6. They got the prescription wrong for my progressive glasses. The RayBan sunglasses broke in 1 day. They didn't update the prescription safety glasses with the new prescription so I still have no glasses other than the sunglasses which took 2 weeks to repair. Why couldn't they take another pair of frames to fix the sunglasses? Why didn't they change the prescription on my safety glasses when we discovered that the prescription as wrong? Why am I forced to wait ANOTHER 3 weeks for my safety glasses? Why did I have to call them on Saturday Aug 1st to see if any of my glasses had arrived? I will never bring my business back to this store. August 2nd and I only have a pair of sunglasses. read more

My wife saw Dr. Stephen Combs from Rosin Eye in Streamwood office in November 2011. We were told that they accept Atena insurance so we visited the office and promptly saw the Doctor. We were expecting the pay only the co-pay but were surprised to find full bill from insurance company as Dr Combs is not affiliated with Atena Insurance what soever. Their billing department admitted that Dr Combs is not part of Atena but their Streamwood office does want to acknowledge it. They continue to say they accept Atena. Be careful when you visit this office as they are not very helpful with resolving their own mistake. read more

We are very pleased with the quality of care and service of the staff. After a routine exam for our youngest daughter (who is diabetic) Dr. Frith advised us that a diabetic eye exam should be done as well. Our PCM was having a difficult time setting up with a pediatric ophthalmologist. On our behalf, staff member Daniella went the extra mile. She worked diligently to get coverage information from Tricare, ensure the procedure was covered, and set up an appointment sooner than we expected. The receptionist was very welcoming and gave us her full attention when needed. Dr. Frith, was attentive to our daughter's medical needs and was, thankfully, informative regarding the process as it unfolded. Most important, Frith took time to fully engage with our daughter not simply as a patient/ consumer, but also as a person. I would recommend this place to anyone as the staff who works there is empathetic, professional, and extremely capable. Tina M. read more