I visited the Chino Hills Ross on Friday. I have never seen it this way. The line was tremendously long. There was only two cashiers and no manager in sight . I asked an employee if they could get more backup and they said there wasn't any when I asked to speak to a manager they said he was in a meeting these poor workers looked so over worked and stressed out it was really unfortunate to witness this read more

Ross Dress for Less - Long lines with no extra employes and manger In a meeting unacceptable - Department Stores Near Me - Chino, California

Never come to this Ross store. I bought some clothes for my husband at another Ross location a week ago, and they didn't fit. Since I happened to be near this store today, I brought them in for a return. The employee in the picture, named Christina, rolled her eyes at me and said, "There's pet hair on these clothes--we can't accept the return." She had a disgusted expression on her face and even poked at my clothes with her finger. I get that the pet hair is my fault--I can clean it and bring it back another time--but was that kind of attitude really necessary? read more

Ross Dress for Less - Department Stores Near Me - Chino, California

great cashiers like Boden ! Working late night shift asked the manager Emilia who had horrible atttitudr against her employee in front of a long line .all Boden was asking Emilia questions on how things work and she loudly said I already told you where it goes being disrespectful to him a customer guy had to go up to Emilia and asked her to apologize to her employee (Boden) she then went up to him to apologize . Glad she did just the way she was rude she was asked to apologize. Boden continue to check out his customers as I was next I witness it all and everyone that was in line behind me . Treat your employees with respect ! They work hard and don't get pay to get disrespect read more

Upon arrival I was greeted by associate Katherine with a big smile. I went to the kitchen section and there was plenty of choices for food bins I was looking for at a great price. I selected my item and proceeded to check out. Katherine rang me up with a sweet and cheerful disposition. I complimented her on her great customer service skills. We need more people with great attitudes like Katherine in the workforce. Great job ROSS for hiring an employee that cares about providing excellent service. Katherine associate #2536095 read more

Ross Dress for Less - Food bin - Department Stores Near Me - Chino, California

Ridiculous experience!!! Waited in a very long line to return and item and exchange with purchase. After waiting in line, they said to go back in line to make a purchase. Keep in mind this Ross doesn't have a separate line for return and purchases, it is just one line. The worker there gave us a dirty look before I even got there but when leaving she didn't have a problem smiling and apologizing to the next customer. Felt very racially motivated because the next person was the same race as her. Honestly Ross needs to work on their customer service and quality in hiring working because someone as uneducated and racist shouldn't be working there. Get better worker I saw the reviews on Google and seems like I ain't the only one. Never had to get in line just to make a purchase after a return especially when there is only one line. Only at Ross Chino Grand Avenue, bullshit attitude, shitty looks, and uneducated behavior. Do better Ross read more

I went in to make a return and the cashier told me that I had to come back the next day to make the return because they already had too many for the day. Cashier made up her own policy, next time ask for the manager. read more

Service went well. Pretty chill place. Environment was good. Selection was good as well

I found a super Amazing Vintage Newspaper Print Jacket here today and an incredibly cute Tropical Style Derek Heart dress on Clearance! I live in Mira Loma but they didn't have the Jacket in my Size so I called the Chino Store this morning to see if they had one in XL and to see if they could put it on hold for me. I was so lucky that the Team Member who picked up the Phone was so friendly, professional, and helpfully kind in locating the Jacket for me and putting it on hold! Diana who was in charge of keeping the Fitting Room organized and helping the Guests use the Restrooms was so Professionally Chic and Efficient too! I loved her refined Communication Etiquette and how fully present she was in following up with how our try on Sessions went. Diana's personal style is really Elegant and Charming too, I feel inspired by her Hairstyle and Outfit Ensembles to pull off a Chic but Effortlessly Sporty and Functional Vibe! read more

If you want to keep your budget, this store is for you, the selection is large, every week new arrivals. Sellers are friendly and always ready to advise and help with the choice, clean, navigation in the store is reasonable and clear. read more

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The first time I ever spotted Ray Ban sun glasses and some other high end hand watches at a Ross, they also have good selection on mid size backpacks, women shoes, men colognes and maybe a handful of good toys, unfortunately someone broke the box and stole the toy, just an empty damaged box left behind, they need to step up their game and stop this from happening again. read more

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Never have I ever been asked whether I qualified for a senior discount before anywhere I went. Upon checkout, an employee named Anel on the early evening of August 6th questioned, "Do you qualify for the senior discount?" I responded asking what that details. Anel answers, "Every Tuesdays, you'd get 10% off for anyone 55 and older." If we were to ask the community questions without thinking twice or assume by appearance perhaps it's almost equivalent to asking whether someone qualified for disabilities or a corrective vision exam. What a horrendous customer service experience. Perhaps extensive training may be considered in the near future for employees. read more

The system went down and they asked everyone who isn't paying cash to come back the following day. They apologised and said that they'll be giving 10% discount for the inconvenience. The following day they weren't as nice and when asked about the 10% they said it's only for seniors. 10% isn't really a big deal but the whole experience wasn't pleasant. read more

The employees are reserving products for themselves instead of making them available to customers. I saw an employee bring items I had been searching for from the back room in plastic bags. When I asked another employee to check the back for more, they said, 'Whatever is on the floor is all we have,' and mentioned the first employee had already purchased them earlier. This feels unfair and unprofessional. read more

I love coming to Ross, I always find something. Prices are awesome, cheap and stylish clothes. Though they only let you take in 8 pieces in the dressing room at a time, so you have to do multiple trips. I always get blazers here. read more

On July 3 at 8.15pm we made a purchase at Ross 4032 Grand Ave, Chino, CA 91710. The two employees, their names were Veronica and Dana, made me feel very bad We shopped at all Ross places but when we returned them they were unhappy, we still bought new items and returned the item that didn't suit us. They tell customers where to buy and have to pay there, why? When we complained and they were very impolite, glanced at us, and showed a very unpleasant attitude towards customers, I asked Veronica's name to call Ross's hotline and she said she didn't care and then left. Looking at the badge on her chest, Veronica was a supervisor or upper management, but being a manager had to be good while she was terrible. Customer service from Ross was terrible and we were left very unhappy, having spent an evening shopping in vain. I sent an email hoping that Ross would adjust the staff so we could continue shopping or not visit again. read more

Ross Dress for Less - Department Stores Near Me - Chino, California

I have to say.. This is one of the cleanest Ross I have ever been too. They also have a better selection of things to buy. ( I used to work at a Ross and it was not the best looking ones) I can tell, they tell their workers to really organize and clean up the place. I came here a few times to pick up some stuff for myself and buy a few gifts for others. If you look hard enough, you find really nice things at this Ross. It honestly doesn't take long for me to find nice things as they are pretty clean and organized. I never find things throw at random spaces inside this store. They might have stuff that are put in wrong places, but you never find clothing on the floor. (a lot of Ross's have things throw all over the place, like the one I've worked for years ago) I'm able to also find affordable good looking, decent quality clothing here. You are thinking, really at a Ross? YES! If you take the time to look around in this one, you find very nice things! Just be patience. Overall, this Ross is one of the better ones. The only reason why I knocked down a star is because the longs can get long, and they only have 2 people at the cashier ringing up people. I can be in line for over 30 minutes sometimes. BUT honestly, it's worth it because I've found very nice things. The parking is very easy. It's inside a large plaza, so for the most part you will be able to find parking. It's also a "home" to Craving's ( Asian supermarket aka 99 Ranch), a Micheal's, a fashion store and a few other things. We've came on a weekend before, and we were still able to find parking. Happy Shopping!!! read more

I selected some items to purchase, amongst them was a single SpongeBob sock. It did not have a matching pair, I looked around but didn't think much of it because it was near the clearance section. The young cashier lady asked if I still wanted to purchase this sweet sock. I mentioned to her that I wear mix-matched socks, so this purchase was perfect for me. Surely they would sell me this single sock. The young cashier lady then called her manager to ask how she should go about the SpongeBob sock. She told me that her manager told her she couldn't sell me the sock because it was incomplete. I could understand if it was part of a larger more expensive set, but these socks sell for less that $7 a pair. The store was clean, there was a good selection of clothes, and it is even open late. The one thing this store doesn't have is heart. Come on, Mr. Manager. Sell me the sock, this is a store, take my money! Make the sale! Was this adequate customer service? I get it, it was the final hour of the day, everyone seemed tired, I wasn't expecting the manager to give this much thought so I didn't ask again. The cashier could have made a decision herself as well, she could have decided to sell me the sock. She told me she doesn't like mix-matched socks and that she always wore paired socks, maybe she was being a hater. Couldn't tell, she had a mask on. I got a good deal on the other items but this SpongeBob sock was pretty shweet. It was white with red and blue stripes and a picture of the man himself in the front part. You would liked it. read more

Honestly in disbelief after visiting my local Ross Dress For Less. Service was accommodating and had many things for a low price. Was satisfied but the constant profiling I witnessed for myself and my family, I left feeling enraged for even letting this place get my money. For example, I was constantly folllowed around by the "loss prevention" guards and would see them on every corner. Just upsetting feeling overall. read more

I LOVE Ross love the products and customer service they provide. But I have to say coming to this Ross was the rudest experience I've ever had. When I walked in the store it was 952 and the employees look annoyed that I was there. I was only in there for 30 minutes as I was looking for a suitcase but when I paid the cashier was counting out completely ignored me I waited for 10 minutes until he finally acknowledge I was there then he finally helped me. Even when I walked out I was courteous and tried to put the shopping cart away instead of leaving it out in the street and the security guard gave me a dirty look as I walked it back to the stack of shopping carts. I get it it's late and you're tired but there's no need to be rude toward your guest. read more

Best Ross ever . The people are very nice to me and welcoming. Good selection in clothing . The staff is very friendly.

I agree with other customers, Veronica and Denise are very unpleasant and make a normally easy shopping experience difficult for no reason. Veronica refused to let me see a cosmetics item before I purchased it. When I asked for the manager, she said yes of course you can see it. Veronica suggested I purchase the item, then return it if I dont like it. I explained it didnt make sense. Thank God, the manager was there to clear up a pretty basic shopping experience. Then on another trip, Denise made things difficult for no reason when I was trying to purchase a purse. She was just standing around, so I asked if I could see a handbag, she said I would have to get in line and wait for a cashier. This also was another practice that doesn't make sense. She claimed she was the supervisor. If she's the supervisor wouldn't she have the key to see the handbags. Not sure why I would need to get in line for that. Something I notice at this store is when the store manager, Frank isn't there, this store is run by angry workers. I think they get their attitudes together when he's there. When he's not there, I notice the ugly and angry attitudes with customers with myself and others. The reviews are consistent. Anyways, I used to love popping into this store to get basics like socks and summer tshirts, etc. I think I'll avoid the angry drama and go across the way to Tjmaxx where things aren't tense. read more

Chino is a pretty cool place in this nice city they have tons of little stores, shopping places and food establishments. I like how this Ross is quite a big one. I think it is one of the biggest I have ever seen. It is well organized on the times that I have been there but the thing about it is the line to get your merchandise is soo long :( I wish it was shorter and that they have more staff. I notice a lot of people come to Ross and buy things left and right so I don't see why they just don't hire more people to work here! You can find good deals on bath mats, robes, slippers and whatever else you can think of. :) Happy Hunting! read more

Ross Dress for Less - Inside shopping - Department Stores Near Me - Chino, California

EMILIA at the front register called me a b*tch in Spanish as I was leaving not thinking I would understand but since I am fluent, I heard her say it and laugh with her other coworker in a bun at the front counter. April 30th at 4:50 pm the lady in the burnt orange shirt and Emilia laughed at me as she called me that mean word. I will admit I had a longer return, but it was nothing but kind to her and her coworker Rossy. That was so incredibly rude and they have terrible customer service. While my return was happening, the lady in the orange shirt and bun were talking about me on their headsets about how long my return was taking. Again I know how annoying it can be as I work in retail also but I don't think that warrants the mean behavior at all. read more

This is the WORST location I have ever been to. People standing in line and no one is at the registers. Oh they all see us but they are too busy talking to each other. I WILL BE REACHING OUT TO CORPORATE. And I will never coMe here again. read more

Been coming to this Ross for over a decade as it is the closest one near me. Over the years, I have found less and less finds here but it just really depends on the area and the type of shoppers. The racks seems to also have less and less variety. Lots of empty floor space. Whenever you enter a store, there is always a "Loss Prevention" officer standing at the door greeting you on the way in. Shopping at Ross is always like a treasure hunt, one needs to spend time looking through the aisles and sections in order to find what they want. If you go in knowing what you need, it's easy to head to the area and try to find it. But if you're aimlessly browsing, good luck to you! Either you'll leave with more than you had anticipated, or you'll be so tired looking through the entire store for something. But usually... you'll be able to find at least one thing and not leave empty handed. I've never had a problem with their employees, provide great service with a smile, and make sure that we have everything we need. Parking is aplenty, as this part of the plaza is slower than the rest. Funny thing, a TJ Maxx/Homegoods opened diagonally across from Ross, next to Dick's Sporting Goods. Survival of the fittest? read more

Honestly all ross are great. You can legit find name brands for cheap prices. Anything you need is pretty much here. The stores are always pretty well maintained. Better than other retail places I've shopped at. If you know what times to go then you won't have to wait in line for a long time. I say best times would be as soon as they opened or late at night close to closing. But not like 5 min before closing. I mean like an hour or so before they close. read more

Awesome and super helpful cashiers and staff working there. They clearly go the extra mile in keeping the store well kept and clean, it's always very organized and all the workers know the store very well and helped me find everything i needed read more

Save your money. You get what you pay for. Brought luggage used once feel apart Ross would not exchange. Ridiculous Terrible service read more

This place probably has the most variety out of the ross I've been to (aside from the many stories ross in sf of course) The tax is the lowest here too (compared to other areas nearby) read more

What a bad, condescending attitude and very poor customer service from the sales clerk today, name was Jessica. She forgot to ring up another item so I had to come back for it and made me get back in line. She could have just rang up that 1 item she didn't ring up as a courtesy, since she messed up by forgetting to ring it up anyway. And she could have dealt with this in a polite manner. No apology whatsoever.. This person needs to be trained for customer service. read more

Now this Ross can't be returned and can only be bought with cash, how long will they last for this trick? Ross's long-established image of integrity first made this Ross of Chino trampled in a mess! Everyone be vigilant! read more

As I indicated in my tip, Ross has some great deals on luggage. I was fortunate to find a luggage set for $350.00 that retailed on average for over $900.00, which included an Amazon comparison. Closeout workout attire is also plentiful and well-priced. As for the store itself, it has no frills and you can find some pretty good deals on decent items. The biggest issue is that it is commonly occupied by parents with several young children who sometimes cry at octaves my ears have trouble tolerating. If you can get past this inconvenience and want to find some discounts on pretty nice stuff then Ross is for you. I almost forgot, Ross' return policy is pretty liberal and the management staff and cashiers are friendly and professional. read more

DO NOT shop at Ross. They sell cheap luggage that breaks after a single use, and will not exchange or refund, saying the luggage was "used". Of course, I mean they don't break right after you walk out the door. So I was obviously upset and said you guys can keep your cheap luggage the manager I had the nerve to push the broken luggage out the door and hit me with it. read more

This location has mostly clothes. I wish they had more furniture and nick nacks. That's why I usually go to these kind of stores. The stuff I just mentioned is sparse and not in good shape. But if you're into getting clothes, I guess it's a ok place. It could be so much better tho, the one in rowland heights has better stuff. I was surprised because this is in chino hills. read more

In all fairness I have been there several times and the service was great however my most recent visit was a horrible experience. I am a disabled person and was using a walker. I purchased several items. I had 2 bags and 2 pictures to get to my car. I asked the sales associate if I could have assistance. I took the 2 bags out and went and brought my car around. No one brought the pictures out. I waited in front of the register that I used so that she could see me. I waited for her to help 2 or 3 customers and then she had no one for a bit. Then someone pulled up behind me and they immediately had their item brought to them. I then decided that I was going to return the items that I had purchased. That meant having to get out of the car and getting my walker and the bags. Still no one had brought my pictures. Once I got in the return line then the sales associate rushes over with the pictures. After explaining what had happened the associate at the return counter was very understanding and apologetic. I asked if she was the manager she said no and pointed out the manager and asked if I wanted to speak to her. The person she pointed out was unfortunately the person who failed to assist me in getting my pictures. I declined speaking to her, returned the items and left. read more

I appreciate the way the salesperson were very kind and friendly. I notice that several who walked by me said hello. I was impressed with their kindness. It made a difference to me. read more

I have been shopping at chino ross for few times the cashier is very rude ross is a good place I love it

I really like going here but the cashier's are kind of rude,one cashier yesterday was really mean she kept throwing the bags at us, I know there stress everyone is.but treat people with respect.for sure not going back. read more

Who doesn't love Ross?! Great deals & steals and sometimes you can find those designers here for cheap. If you're parents are 55 and older, go with them on Tuesday to get that 10% discount!! PLUS, Tuesdays are the days they get in their new shipment. So best days to go would be Tuesday for the discount, then Wednesday to get first dibs on the new stock. read more

worst customer service ever received!! I wanted to purchase and did purchase two pieces of jewelry and was told by the security guard that no one wanted to come and help us and show us the jewelry, like they normally do. I was standing by the box for for 20 mins there were cashiers completely free and no one helped. there were 2 free ladies at the front and we were that no one wanted to or would help us. now we have to wait in line to view the jewelry go back and shop and then get in line to when done with all our purchases??? what a stupid policy I suggest you fix it. read more