They have the worst customer service ever. Rude ! as a customer I believe it would be nice to come into a store ask for something you would like to purchase and not have attitude. If you don't want to come to work stay home. From the cashier to the people that helped me get a purse. Never again!! read more

The manager today named Belle. Horrible. Terrible. Furious at just this point. I came in today, the system was acting up and they double charged me. I went back upset but calm. Belle was passive aggressive. Overall, terrible and will never come back. read more

Only one cashier open? There were at least 15 people in line? 2 employees standing around no helping anyone. I just came in to pick up a couple of things for gift. This utterly ridiculous. read more

Ross Dress for Less - Proof is in the photos. - Women's Clothing Near Me - Hawthorne, California

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All Ross Dress for Less stores are terrible... please explain why it's never registers open? Only 2 when you have a line going through the store? And why do receipts need to be checked when the person at the door seen me pay at the dang register. Also, walking pass shoes is a headache in general... the alarms go off because I'm going down the aisle... if Ross didn't have good prices I wouldn't step foot in a Ross! It's terrible read more

I am never coming to this store again. It was such a mess, like a kindergarten school went in and trashed the whole store. Everything was a mess and you couldn't even go into some isles with the mess there was. It was so hectic and only having 4 cashiers when the line was all the way to the dressing rooms is not okay. If I could give 0 stars I would. read more

Ross HR sucks they discriminate against domestic violence victims! They ask you for all this paper work then they cowardly don't give you an answer or explanation they let the stores hiring managers do their dirty work be cautious when applying to jobs they have the nerve to grill you for 17 an hour and part time only screw them read more

I'm totally impressed with how tidy and organized this store is! Bravo to the entire staff for caring read more

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The line is wrapped around the store with only two tellers. You would think it was the holiday season or $1 cell. This is ridiculous. I asked one of the 5 other workers that seemed to be putting items back if she could call for extra assistance. She looked at me in my eyes and gave the moat the nastiest response, "The teller is on lunch." I will drive an extra 20 minutes to go to another Ross. This is ridiculous read more

Ross Dress for Less - The line moving an inch every 5 minutes - Women's Clothing Near Me - Hawthorne, California

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Loss prevention, you guys gotta do a better job. I'm a secret shopper myself but was shopping here on my day off and that prick of Loss prevention if you really wanna improve don't ride the customers ass look from a distance. I couldn't even shop in peace that guy wouldn't stop following me I've been a secret shopper for about 8yrs now and that's the #1 rule never ride there ass. This one by far the most obvious saying he's loss prevention. All I needed was a charger cuz I ain't broke I'll buy it , smh had to leave I almost lost it on him . read more

Two cashiers working 9/18/24 around 7:30pm, moving super slow skipping people in the line and just having an upset day and taking it out on others. They should be talked to just had a cart full of stuff and just decided to leave it because they skipped me over someone being in the wrong side of the line area. No explination of what was going on and then proceed to take 5+ minutes checking out 4 items so I decided to leave the line. Worst experience I've had at any Ross and I've been to more ghetto ones than 120th ! read more

Absolutely garbage security loss prevention literally watched me pay and I'm waiting in line to go out I have things to do and the blad black guy security at the exit is now asking to check my receipt tells me to open the bag i'm literally 3 feet away from him at the checkout I said to him you literally just seen me pay and he gives me attitude saying I didn't see anything he literally acts like he's a Bouncer checking IDs at a club Ps g his name is Brian and Ross hire him read more

Very limited selection for men's and kids clothing. There was no home item aisle. The staff where nice though!

I came here to check out the selection of rugs. I found a stain resistant rug from Cambridge collection that is 7x10 and it has a scroll design. I'm glad I found it because this is exactly what I was looking for. The only problem is that it's a very light color but it will match my living room. I was able to search this brand of rug which in the store and found it for triple what I paid at Koll's and bed bath. I also found a bunch of bargain selection for my kids that I know they will love. I found a pair of frozen shoes for my daughter for only $9.99 (unbelievable). The store seems to be organized and the staff is very friendly and helpful. The cashier helped me and carried my rug all the way to the front where the register is then I paid for it. It's a newer construction and that's probably why it's pretty clean in there. I will return here to do some more shopping as I am a happy camper The place had great parking right in front. I was able to bring my car around and the cashier helped me put the rug in my car which was awesome because a lot of back problems. read more

Ross Dress for Less - Women's Clothing Near Me - Hawthorne, California

This Ross is fairly new but the merchandise here is pretty cool. I like that there is a ton of parking for this and the Lowes next door. There wasn't too many people here when I went this weekend. And the line moved fast so it was always pretty short. There is a good selection of stuff in case you're looking for something but you're not really sure what you're looking for. Returning something was also fast and painless. read more

Ross Dress for Less - Women's Clothing Near Me - Hawthorne, California

Drive by today and the store was wiped out. They had the carts lined up in front of the door at 9 PM. Is it closing for good?

Came to Ross at 9:00pm not only was the store a disaster but they also only had 1 person on the register while there was a long line of people trying to pay the other only other guy behind the register kept putting clothes in hangers. I was in shock that he never bothered to jump on the register to help the line go down. Needless to say I left the merchandise and left. read more

I went here with my bf because he needed a hat for work. The hat had the price tagged but once we went to purchase it the tagged came off and the "manager" said she has rung it before and said it was $19.99 even though the original tag from its company said $12.99. Little did she know I saw the fallen tagged in the basket. The tagged said $12.99 plus it was inside the basket that I bought and refused to sell it to us. She said the tagged didn't match the hat lmfao. She just didn't want to admit that she sounded stupid by making up a price in her head. Like let the man get his hat. Either way the Ross was disorganized and for sure not the best customer service. This "manager" needs training. It does not look like she's competent for the position. I mean at least I bought a nice basket. read more

Finally got around to checking out this Ross. Its conveniently located at 120th & Crenshaw and close to the 105 freeway. It's huge! Still new, wide and organized. Staff is friendly and security greets you in & out, but unlike the others, they do keep a watchful eye & from observation ready to assist you, if you need it. The other Ross's (excluding Brentwood), they usually chatting up w/the other coworkers- Downtown LA being the worst. I agree with the selection being large, there's something for everyone. Parking lot's the size of nearby airport too. Much better than the one in Ocean Gate shopping center. read more

3.5 stars, but I'm rounding up since I've been waiting for this location to open. About 6 months ago, a coming soon sign has been posted. As the months went along, the inside of the store slowly came into fruition. Grand opening took place this past Saturday. Inside layout is similar to every other Ross, with shoes separated into sizes. The whole store decor included the "Ross blue" right down to the staffs' shirts as well. Everything was well stocked and neatly organized. It even has the "new store" smell, similar to that of a "new car" smell. Surprisingly not as busy as some other Ross locations, but probably because word isn't out yet about this location. One of the reasons why I like this particular Ross is its location, which is right next to Target and across the street from 24 Hour Fitness. Ample parking with easy in/out access. read more

If you buy something here and need to return it they will give you 30 percent less if you don't have a receipt. Straight Scam. And on top of that it's store credit. I'll spend my miserable credit at a better Ross. read more

The girl Sandra that works there..excellent customer service attitude and really beautiful

I come here frequently. Stores a bit of a mess but staff is typically nice. Today cashier couldn't be bothered saying hello. So I stood there while she talked to a coworker while ringing up my order. I guess chit chat is more important than customers:( Looked for manager. Asked LP if they were management. Woman looked at me and so "no". Not no how can we help or no would you like me to call a manager. Nope just no. Sounds like some customer see training is badly needed. read more

There was only 1 cashier and the line was super long when I asked if I can be rung up in the return section because I only had 1 item the lady was rude and gave me an attitude and said no. Don't come here! read more

Went shortly after opening on a Sunday. The place was already chaotic & the staff confused. The range of merchandise was limited, considering the large size of the store. Except for the young lady working the fitting room, they all seemed lost. I needed a certain color shoe for my new job, so I felt I had better suffer through the line CRAWLING to the one register open. It was crawling because a customer had an issue & the cashier had no idea what she was doing. She did call for help & it didn't seem to be what she needed. I was on line for over 10 minutes & she was working on the same transaction the entire time. I hope you notice I said "customer" because someone who seemed to be a supervisor opened another register -- ostensibly to help, although, as I say, the line crawled anyway. As she completed each sale, she barked, "Next purchase!" And that is how they view the people giving them money for merchandise & keep them employed -- they are just transactions. There is no compelling urge to be of service, to help, to appreciate the customer. I have been a customer service manager for decades & if one of my staff had addressed our customers like that, I would immediately pull her aside & correct her: "They're not 'purchases', they are valued 'customers'. And don't shout because they're standing right there. And smile. And say thank you. Or leave." I will absolutely NOT be going back. read more

You gotta love a Ross especially for home decor. I always feel like the threads, while fashionable, are not quality enough pieces for me to really ball out on. this location is often busy but clean and well staffed. read more

Clean, somewhat new store located in a huge lot near the 105 and Hawthorne airport. I was surprised to see such a large clothing selection. I was not impressed with the home and kitchen items. The store could stand to stock more merchandise. Parking is plentiful. read more

Customer service is suck! They dont know how to deal with rush bussiness. I wait for 30mins on the line just to want to return a $10 dollar shirt, but i forgot my ID and i do have at least 5 different type of card to prove my identity. Look like the manager said only the ID can do a return. Really? Thank you very much Ross! read more

I like the location but I'm confused at how you see a line forming and your only cashier is showing jewelry and you declare for the store to here that you guess you'll take your break. Unprofessional as hell, clear the line then take your break. Or have the decency to not announce it to this long ass line if people waiting. Not like we have anything else to do read more

I was returning a pair of tennis shoes that I bought earlier in the day I stayed in line for about 20 minutes one checker when I got to the front of the line checker told me she didn't do return so I have to stand in another line for another 15 minutes this is the worst experience I've ever had in this Ross Im Hawthorne 120th & Prairie I will never go there again read more

Found what i needed, but customer service sucks!! Like always long lines, and only one cashier.. and the cashier that is there is flirting with the customer he is helping at the time. After waiting on them to finish, I'm finally next I go up with a good attitude, and tell him that I found a toy without price, but I still want it. He looked at me and rolled his eyes. So my sons toy came up to be $12.99, no biggie. My total was $24.23 so I give him $40.25 and he looks at me and tells me the total again, as if I didn't give him enough money.. so clearly doesn't know how to count. Anyways what pissed me off even more when my son said "bye' and he just looked at him and did an angry face. I don't remember his name but his associate # on the receipt is 478125 and he was on register 4. read more

HORRIBLE customer service, associates are rude and unhelpful . Ross should be out of buisness already , I will never shop at this Ross location or ANY Ross again in my life . read more

Rude customer service especially the woman who helped me today named Ashton. She didn't say hello, thank you or goodbye, Nothing!

Very limited selection for men's and kids clothing. There was no home item aisle. The staff where nice though!

This place is big but not well stocked. As in, not stocked at all. Entire bare racks and bare shelves. A true waste of a drive. I do see it is new, so maybe that is the issue. read more

i have been visiting and buying frequently clothes , toys and snacks-food items.value for money and you may get certain imported items may not be available other stores.AARP card member gets discount ,one can check at the counter. read more

Wonderful Customer Service was there last week...doing some shopping and every time I would see a worker there,they would greet me with a ''Good Morning'' & a Smile I got like 6 of those on my visit.Sure made me Feel an Appreciated Customer.So Worth Making My Purchases in this Store.Highly Professional Staff.The Manager,People,Training their workers is doing an Awesome Job.High Quality Customer Service at Its Best! Thank you too all those who greeted me :) God Bless. read more

The WORSE Ross on the planet. Always mess and unorganized. The staff is rude. And the security follows you around the Entire Store. Bad customer service read more

This store was very friendly. Every time I turned around, the staff always greeted me nicely! There were done of employees around for help and it was a clean store! So thanks for a good experience FINALLY in a ross store! read more

I love Ross it's the best place to get the things I need for my apartment and a really good price

I was excited to check out this new location. It's decent, but the long check out times due to only one register being open wasn't so pleasant. read more