I came by to this Ross just to browse around. There were a variety of selection of dresses. I also check out the skin care products, some selections I like. I also browsed the accessories section and shoes. I wasn't looking for anything in particular, so I didn't buy anything. But when I am in this plaza, I would drop by this Ross and walk around. read more

Ross Dress for Less - Women's Clothing Near Me - Livermore, California

I came out to look for one thing in particular. It was a slight tad messier than I expected. Selection was good. Value was good, had a feeling just $1 to $2 more than Dublin's Ross. Parking was easy. Security guy at the door was working hard. Cashiers were fast even with long line. read more

Ross Dress for Less - Women's Clothing Near Me - Livermore, California

I like the product and value that you get from shopping at Ross. More name brands I noticed like sketchers converse vans.. and Disney stuff with relevant characters from relatively recent movies. So i am first in line. A tall sales associate with long black curly hair with a strand of blonde girl just says the guy behind me "I can help you." I don't know.. is it the rule to help the 2nd in line versus the first in line? Only one person on cash wrap . Not one person said thanks for shopping at Ross or thank you. Another yelper mentioned you need to have at least a certain number of lines to check out with a live person? I don't know.. didn't see any lines. But the loss prevention at the kiosk did say "mam did you want to use the self service checkout." Of course I politely declined because the last time I did that, I ALSO had to go the the "loss prevention table" right next to the self service checkouts and show my receipt. It just seems more effort than is needed. There were two people wearing loss prevention name badges. The one at the door literally said "hello" but not super nice. More like a hello be advised that we have security on premises. Anyway... This is Ross I guess. It's a shame because I think Ross has the potential to be much more... just a basic genuine "hello" or "thank you" really would go a long way. I don't know why corporate hires people in customer facing roles when these individuals don't have a positive demeanor; they don't look like they want to be there. Does that represent Ross and its values? read more

I'd rather give no stars. Customer service is terrible. I pushed the button to get associate help at self-checkout. For 10 minutes, no one came to help. I get it's busy, but should you have at least one associate waiting near the self-check out? Whatever. Dislike this store because it's always messy too. read more

I always find bargains and mostly buy Legend and Zelle yoga clothes for way cheaper than full price higher end stores .

The customer service here is horrible, I walk in to make a return and there was no one there to help. Once the lady came out she just looked annoyed because she was helping another customer. When it was my turn she gave me store credit for a return ( which is what I requested ) she just gave me the receipt and left, as I reviewed the receipt she only gave me half my money back, I then asked if she can help me again I was very polite about it and she didn't smile at all, had attitude the whole time and as an assistant or store manager that is not the way to go about it. Her name was Marisa, and another worker there just pushed her way through myself and my daughter without even saying excuse me. Very rude customer service, I definitely prefer the Ross over in Livermore by Las Positas more, they are always friendly there read more

This one is a hit or miss. Sometimes it's well stocked and sometimes it's kind of bare. Fairly clean and neat. It's a smaller than the average Ross store but has the usual basics. Lots of parking. read more

Great store to find anything for your home for a great bargain. Grand opening is today. Located across the outlets and plenty of parking. Clean, fully stocked stocked store with the great same prices. They are pretty busy so come find your deals! read more

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Really bad customer service. The checkout lady was throwing receipts and the greeting staff literally yelled at an elderly about not taking carts outside which I understand is policy or whatever but there is a way to say it to a customer. Really worst customer service at any Ross Iv been to. Only topped by McDonalds in Fort Lauderdale which in my experience had worst customer service. This is second worst. read more

Ross Dress for Less - Ross - Women's Clothing Near Me - Livermore, California

This place absolutely sucks when it comes to customer service. They have a self checkout where you have to do their job and then you subsequently have to stand in a secondary line for them to verify your receipt and remove sensor tags. If you want to be checked out by a rep you have to have 8 or more items and if not there is no one at the register to physically check you out. This is the biggest oxymoron setup I've ever seen in a business. read more

Strange, I received a notice from Yelp HQ because some "KAREN" reported my review I posted initially from March 2023. Yelp HQ didn't think my review for Ross was positive, but my review was in fact positive. IF I could give Ross 10 stars I definitely would. We're in May 2023 now - Ross Dress for Less in Livermore (3070 W Jack London Blvd) Since March, I must have visited this specific Ross store at least 3 times to shop for my kids and I. All 3 of my visits have been positive so far. During my visits to Ross I found exactly what my kids and I were looking for. Love the merchandise sold at Ross and prices are really good here. - Clean store - Very well organized - I learned from Ross (Dublin location) when I asked, "How often does Ross receive new items?" I was told, "Ross stores receives NEW shipment every day however nobody knows what's in the boxes until the employees open the boxes." - So many racks of clothes means spending 1+ hrs in the store . Looking through racks of clothes, finding the right sizes and depending how busy the store is will depends on how long the fitting room line will be. - Employees are hit/miss - Definitely be shopping at Ross more vs other clothing store in the area. I actually grew up shopping at Ross (different location) growing up in the 90's. My mother would take us shopping at Ross. - The only thing I don't buy are food/drinks, but I love browsing through Ross bedding stuff as well as bathroom/kitchen rugs. I hope my review for Ross Dress for Less on 3070 W Jack London Blvd IN Livermore, CA stays up. read more

New store! Very clean! Lots of item categories from shoes to household items. They have arrows to direct you through each aisle for physical distancing, but people still are not aware. It is sparse in merchandise but definitely can find some gems and neat items! read more

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Ross is open. plenty of parking in the lot. lines not long. unfortunately not much selection seen in the clothes department. best times to shop may be fridays before the weekend. lots more snacks seen, macaroons from france, medalines from belgium, various gourmet chips, u.s. made. coffee kerigs only starbuck... maybe it's just visuals(or pickier shoppers). this locale is better stacked than Union City. read more

The store is clean and plenty of employees, but the checkout don't make any sense. First you have to check yourself out which takes time to figure out. There is no bags to put your items in while you ring them up, yet you have to pay for the bags. After you pay for your items, you go to another station where an employee check you receipt to make sure you paid for everything and then she removes all the security sensors and give you a bag if you purchased one. It would have been much quicker just using a cashier, but there weren't any around. I asked the person checking my items if she could check me out and she said no, she's not a cashier. I felt bad for the old man behind me that needed help. This should not be acceptable as the new norm. read more

I've had a horrible experience with one particular floor associate not once, but twice (two years apart!) She is beyond rude. She seems to have social anxiety because she is easily flustered and starts yelling at people for no reason. If she has an issue dealing with people then she needs to get a job in which she doesn't have to interact with the public. She embarrassed and humiliated me in front of other customers and it didn't seem to phase her at all. Terrible customer service. read more

I approached two cashiers... They refused to provide the code or have an associate open the door to their restroom. I'd say that's very bad customer service! Let this be a warning to senior customers. read more

This is one to the newer Ross stores in the area. Opened about a year ago. Clean & crowded. Thought they would have smoothed the grand opening kinks out by now, but NO! There is only one cashier operated by a person. Then there are 5 self-check out stations and another's desk where a person is taking the security tags off. When going up front to checkout, there are 3 lines. All with small signage. One line is for the desk to take off security tags. Another line labeled for self-check out. The 3rd line is for returned/purchases. Total confusion about what the procedure is or what line to get into. Here it is on a Sunday afternoon & very crowded. Tons of confused customers. Most got on line for the self-checkout. After getting up to the checkout station, found that they had to get on the line to take off the security tags first. Or some found that the self-check stations only take credit cards & not cash. Because of non-clear directions, customers had to get back on lines or just cut in front of other customers. Cash paying customers were told they had to get on the "return/purchase" line. Most just cut in front of people who were correctly on line. I had a return transaction & was waiting in the correct line. People who were paying cash & were redirected from the self check area cut in front. The Ross employees proceeded to take those customers over the customers who were doing the right thing. I complained & they still continued to take the confused redirected customers before me. Will not be returning to this particular Ross store! One would think after being open for a year, they would have worked out all this confusion! read more

This Ross is clean with a lot of parking and merchandise. There lines are slightly long but they try to get through it fast. I am giving it 1 star based on my experience this past Sunday (below). This was my second time at Ross in this location and the staff is just horribly rude. This past Sunday (8/18) I was shopping and over heard the fitting room attendant Julie telling a Spanish speaking man that if he is in America he has to learn English. She then went on by laughing and mocking him because he only knew Spanish. I found this horrifying and rude to say to someone who is simply shopping at a store. I don't know if she was having a bad day or not but that kind of behavior is unacceptable and I will not be returning. read more

It's clean, brand new and organized but they don't have that much inventory/variety of goods, I'm sure this will change as time goes on. Also a bit pricey for Ross quality items - thus the 4 stars. read more

Terrible service, with garbage attitude employees. Will not be going to this store anymore

My grandma had came here with her friends to shop and was looking at something while waiting in line and the extremely rude Indian cashier said to "hurry up, this isn't Afghanistan for you to be taking your time this is America". This is extremely disturbing to hear and disgusting to see how one can work for a company that sees diversity everyday in their store and then to talk to people like this!!? This is a complete choice of poor staffing and this women should be fired for talking to people like that! We will definitely not be coming here anymore because people deserve to be treated better. Very poor customer service read more

I am extremely aware that during the time of Covid that everyone is a little bit more sensitive but I had called to Ross to see if they had skirts for golfing so that I didn't have to bother them with coming in if they didn't have it and the woman was extremely rude on the call. She replied when being asked if they had golf skirts "I don't know. I would have to walk on the floor to look" in an extremely snarky tone... I'm confused why she sounded annoyed....Isn't that your job? read more

this is first time making a review I had a bad experience going in the store as I went in to returned a pair of shows that I bought at another ross store I wanted to returned the shoes not because I didn't like them. I was because one shoe was a 6 (left ) and the other one was a 6 1/2 (right) I got in line had my receipt they told me that the item was already returned. I said how can that be I haven't returned them until now. A second employee said that it looked like the tag was pulled assumed I had change the tag on the shoes said the way the price tag was it was not how they put the tag on.. third employee said she was the one in charged of the shoe section and said I have never seen those shoes in the store I answered I have the receipt that I bought them here I'm not trying yo returned them without a receipt....I felt awful after how they made me feel there where more people in line it felt like I did something wrong. I walked to the shoe section and found the same shoes and I showed them that they had those shoes. That I was not lying. I didn't get an apology after.i tried to let it go and keep shopping but I felt awful and embarrassed the way they treated me I have been shopping for ross for years .I had bad experience but not anything like this it's not ok to judge people how they did to me. read more

Today was my 2nd time shopping here and again the staff are so rude. No one smiles and no one is friendly. If you hate your job go somewhere else. Today this little girl was crying and one of the staff asked the little girl why she was crying and then told her to stop crying because there was no crying at the store. read more