The service here is good!! Most definitely never no complaints and the line goes by fast! The selections are sometimes a hit or miss, but they do have good selections most of the time. They of course do have good deals and values. Fully stocked in all departments. Located by the mall and easy parking. I come here on Tuesday for senior discount! -Marshay D. read more

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Coming shopping to get away from the heat. As soon as I walk in a gentleman tells me there is no drinks allowed in the store. Ive walked in before with my cup of water and no one has ever mentioned this. There aren't no signs displayed that there are no drinks allowed. I asked about the water jugs everyone else came walking in with and he said they have to be closed. My water cup has a lid too-.- Plus there is no cash or returns allowed right now read more

Ross Dress for Less - Women's Clothing Near Me - Northridge, California

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I like that this location has a good selection of bigger size ladies shoes. Women's size 10-11. On this day, there were a lot of these shoes on clearance. Most of the time the cashier's look like they hate the thought of having to ring you up or even having to say hello. But today was different. The cashier was very warm and friendly. I only had one item, so my transaction was quick. Parking is good. read more

Ross Dress for Less - Women's Clothing Near Me - Northridge, California

This is a very large Ross department store. It has a little bit of everything. Tuesdays, Fridays and Saturdays are their busiest days. The lines to check out are extremely long, but you get really good values. Returns are very easy also. The cashiers work really hard and do a great job. They have a large selection of designer, clothing, purses, and shoes. Great value for your money. read more

Employees were extremely kind, and clearly doing their best. Unfortunately, the new checkout process was very disappointing. Adding self-checkout seems to have made the lines move even slower and has made the overall process unnecessarily complicated. Customers are required to scan all of their items themselves, then proceed to a separate area where an employee scans the receipt, provides a bag, checks the items again to ensure everything was accounted for, and removes any security tags. The process feels inefficient and is not user friendly, especially for older customers or those who may not be comfortable using self-checkout. It was also frustrating that customers with fewer than a certain number of items were not given the option to decline self checkout. Again, the employees were doing their best to assist everyone. My disappointment is entirely with the new checkout system, which I hope management will reconsider or improve to make the experience easier and more efficient for both customers and employees. read more

This store is great! They have fantastic merchandise at awesome prices. I never leave disappointed and I always obtain an amazing haul every time I shop here! read more

I have frequented this store for a few years now and this is the third time I've been accused of stealing. I have never once written a review because I actually like this location due to the variety of items, but I just have to say something. Visiting the store today while taking my items to security check for the tags to be taken off, the girl held me up there for quite some time. I asked what was going on and apparently she had called security claiming I did not pay for a certain item. I picked up my receipt right in front of both the security and associate and pointed out the exact item she claimed I didn't pay for. Upon looking security clarified to her that it was indeed the item that matched receipt... and the associate instead of apologizing lifted her eyebrows in an "if you say so" manner, so it triggered me. I asked what the problem was, and security was courteous enough to apologize. This was the third and hoping the last time I get accused of stealing at this place. It's the lack of training of these associates thats the issue here. I am always well dressed and often visit the store. I'm not sure why this happens at this location particularly, but It needs to stop. read more

Came to this Ross yesterday with friends because one of my friends was looking for some joggers. I showed her that the hoodie I'm wearing I bought recently from a different Ross location and she got excited to hopefully find something similar. We perused the aisles but unfortunately didn't find what she was looking for. The joggers they have are really thin material. We even looked in the men's section and still nothing thick enough so I guess they are phasing into summer clothes now. Overall I feel that this Ross location is pretty clean and well kept, it's steadily busy and they have allot of things to choose from. My favorite is going to the pet section to buy something for my dog. I found a really nice ball set that she will like for only 5 dollars so I got her that. My friends found a couple other things they liked. When we went to the line it moved pretty quickly for us, there were only two cashiers but we really didn't wait long. In the end when you are leaving there is a staff at the door who checks the receipts and marks it with a highlighter just like at costco. read more

Like any Ross you gotta dig to find the FINDS! I usually find something at this location. I also like how they have a bigger selection of women's shoes in size 5-5.5 and they seem to have more XS at this location too. The lines just seem to be longer here so you will be waiting a little bit. Cashiers have always been nice and friendly. read more

Decided to come to this Ross as I was looking for a few random items. My mom was able to find some shoes but that was about it. The Ross is pretty big but I feel like the aisle are really small and there's soo much stuff that it feels packed, but if you're willing to look through everything you'll probably find some cute stuff. Still it was very clean for a Ross, will probably be back when I have more energy lol read more

I'm so upset that the security ask for my baby diaper bag as soon as we enter the store.. THATS NOT OK !If Ross is so concerned about thieves then they should put alarms on every thing!! Is not the security faults THE PROBLEM IS ROSS! Learn to treat ur loyal customers better read more

Not sure why all the negative reviews. For anyone who has been to a Ross or a Marshall's or a Burlington or anything akin to this type of store, it's pretty much what you'd expect. You have a bunch of low cost clothes broken down into sections, then shoes, exercise equipment, a smattering of furniture or home goods and then a mish mash of other random things. Sure it's disorganized and messy. Sure the inventory is hit or miss. Ultimately the fun is digging for value. If you go in expecting to find something versus just enjoying the hunt, then naturally you'll be disappointed. If you just go with no expectations and just being pleasantly surprised when you do find something then that's the joy of these stores. If you want something fancier or better, go to tj maxx or Nordstrom rack. Just be realistic about what you get at Ross and review accordingly. read more

Ross Dress for Less - Tayto Shark was looking for some cheap clothing. View from the parking lot, over by Dave and Busters - Women's Clothing Near Me - Northridge, California

For all the young soccer, football, and basketball players come to this Ross they have great deals for cleats and basket ball shoes, and then there's the balls most of the time you'll probably get a puma soccer ball or an mls ball, they also have Nike footballs and basketballs, also some good volleyballs for volleyball players, service is perfect they're nice and welcome you every time with a smile. read more

Came to this Ross over the weekend and was really disappointed with the restrooms. They were filthy -- no toilet paper, no soap, and not even running water in the sinks to wash your hands. I really hope the manager sees this and takes action to keep the bathrooms in decent condition. read more

Why do they hire employees that obviously don't wanna be working there I just left and there's a gal with reddish hair, and glasses who refused to look at me, smile, or acknowledge me in any other manner, even though I was very friendly, hysterical! Other than that, pretty good selection of items compared to some other Ross stores ! read more

I stopped by this Ross tonight to get a picture frame. I figure they would have some nice selections here and they wouldnt be as expensive. This Ross is in the plaza where Northridge Fashion Square is but they were not busy tonight. I was able to find parking just fine. When I walked inside the store, they have someone standing there to greet you and also check receipt when you leave. There was a lot of people inside the store and the store isn't as organized. I knew the pictures frame would be toward the back and found what I was looking for. The issue I had was when checking out because the line was long and they only had 2 cashier working mostly. They had a 3rd cashier but she kept stopping helping customer to talk to another worker about something. There were other employees too but they were putting items throughout the store so it basically just made paying for our items slow. They charge for bags here so be aware or bring your own bag like I did. read more

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If you want brand names for cheap this is where you go. If's a go find your item good luck as merchandise change all the time. Best to grab that item now as it will be forever gone. There are lots of cashiers so the line goes fast. Plenty of selections from clothing to purses and luggages and knick knacks. Happy hunting! read more

I was in need of a Holiday pillow. I am in the area so I came here and looked around. Lo and behold, I found one and it is on clearance. Fantastic!!! I am impressed that they have a lot of holiday items on display. read more

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RUDE AND UNEDUCATED SALES LADY AT ROSS NORTHRIDGE.... 10am in the morning days before Christmas, I decided to have a fun day shopping with my daughter for her and her friends. I saw a cute jacket on the racks, that one of the employees put out to organize, that would be perfect for my daughter's friend. Then all of a sudden, I hear this demanding voice with a rude tone behind me saying, "Let her get it! Let her do her thing!" Which had me confused, because I was just picking up an item. She was trying to get me "out of their way" but I wasn't even rummaging through the rack! I just tried to grab one item! I couldn't get at first what was she trying to tell me. Until I got it after. She should have told me nicely in the first place that they are still working on that clothing rack. You don't want these rude people working for you, there's always better people that can be replaced by them. They were laughing in our face, talking to themselves about us, and overall just a rude experience I was not expecting for holiday shopping. I spoke to the manager, William, and complained to him about her. He was just nodding to my explanation, I did not feel like I was being heard. William said he will speak to her about this. I asked if they even do customer service training. He said they do it right when they get hired, I responded that customer service training should be annual, because this attitude is unacceptable. They should hire people who have a good customer service and say things kindly like, "Oh, sorry miss, but we are organizing that rack, thank you!" This lady should be fired because she is not suitable for this job. When we were leaving the store, I looked back and the manager was LAUGHING at us with another customer. This should be taken seriously because there is always a crazier customer who would've acted worse than me towards her. I hope one day she encounters a crazy customer, and she gives them the same attitude as she gave me, and that customer gives her what she deserves. I don't feel comfortable to shop at the Ross at Northridge mall. read more

Beside the mess and the short staff, Gerardo is the best!!!! Very helpful goes out of the way to help you find what you're looking for and always has a great smile and attitude towards customers. My 5 stars go to Gerardo read more

If I could give a minus zero stars, I would for an extremely bad customer service worst than a trash. The night cashier treats people like a trash. I can't believe that we can get this treatment in the United States. Very extremely disrespectful cashier calls me out before she finishes with the previous customer and she put us both at stress because she just wants to leave home. When I backed off as the customer wasn't still ready, the cashier kept on shouting at me "do you want a bag, do you want a bag..." when I approached the register she was fueled of tension and anger that would wire the world with anger blasting at me saying are you paying with cash or card, are you paying with cash or card, repeating with anger.... It wasn't even time to pay she was just ringing the stuff and then when when I answered card, she didn't hear me and she started making aufull facial expressions spreading all of her negative energy around me. If she could beat me up, she wouldn't even hesitate. It's just that I'm still under Anesthesia and I'm a slow person to begin with as I have disability even I look normal. Slow down woman, take it easy. Nothing in the world deserves this. Seriously, had I not been under an Anesthesia affect, this lady would have caused me a heart attack, literally; very mean I exited the store a bit ago if a manger wants to investigate this incident over cameras it's Wednesday June 4th around 11-ish clock thanks read more

Clean up the mess in the store 1st. I feel extremely overwhelmed by the chaos disaster of clothes all over the floor

Should have checked the reviews before i went. The 1star says it all, was trying to return Cologne. Which one, you cant even check the scent and then it does not say anywhere that you CANNOT return or even exchange them! This is bad, i understand if its there that anyone can see. But no, don't go to this place. Shop at your own risk. read more

The definition of insanity: Doing the same thing over and over and expecting a different result. I tried this store again; and I am now officially insane. Disgusting, dirty shopping carts, floors and dressing rooms. Looks like a cyclone hit the inside of this place, and I visited first thing in the morning. 2 registers open for 50 plus customers in line. Upper management, PLEASE make an unannounced visit! read more

Only one cashier. Many shoes have their anti theft devices beeping. You hear it all over the store. Shoe sizes are all in the wrong place. Please! This is supposed to be Northridge! read more

Ross Dress for Less - Only one cashier. - Women's Clothing Near Me - Northridge, California

This place is terrible. They must use this place as a training facility. They wouldn't allow me to return something that I bought earlier THAT SAME DAY! I think they were being racist because there was no reason for them not to give me a refund. I had to go to the Ross in Granada Hills and they gave me a refund with no problem even though it wasn't from "their store" I waited in line at this unprofessional Ross for more than an hour for them to deny me refund making excuses saying I had to return it at the same Ross I bought it from...WHAAAT?!?! It's a long story but I came here hoping to find what I wanted here so I could just exchange but didn't find anything so wanted a refund. I just know the employees have no clue what they're doing and I blame management. Terrible incompetent manager! I truly believe they were just giving me a hard time because they are racist against Asians!!!!! read more

Please clean up your dirty bathrooms and keep them clean... this is disgusting.. the entire bathroom was dirty read more

Ross Dress for Less - Please clean up your dirty bathrooms.. this is so gross.. - Women's Clothing Near Me - Northridge, California

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Customer service. They have a rule for the fitting rooms not allowing a parent to go in with their child. I'm sorry I am not letting my child out of my sight. A child being in there alone anything can happen. Molestation, kidnapping and/or rape. Definitely will not be shopping there anymore. They don't even deserve one star. read more

This place is just awful. The staff is terrible. I didn't see a price,the Ross price tag, on a Harley Windbreaker I found. There were a few other Harley items that ranged from 9.99 to 14.99 which included a nice denim hoody jacket. I found a worker putting away mens shoes and asked her what the price was. She took the windbreaker and tried to find something similar. She came back with a 5x Harley button up shirt and told me to show the cashier that tag so she could ring me up. When I went to pay I told the overweight hispanic 50 something cashier what the staff told me. She said "No thats not right. This is the tag. Which was 39.95. When I told her "no thats the original tag" She got the security girl wearing her wannabe bullet proof vest, They made me feel like I was trying to pull one over on them. They both said that that price of 39.95 was Ross price. I was pissed. They made me feel like a criminal and they didn't even go get the staff that told me to do what I did. I just threw the stuff on the counter and walked out. The two of them were laughing and yelled have a nice day!!! I'm never going there again. The items are all over the floor and its just trashy. The people that work there are just not trained and awful humans. They were so insulting to me and wanted to put a show on for the people in line. Such mean awful people out there. Watch out for this cashier because she is a Ross Nazi. I had a friend who tried to return an item she bought at a different Ross. It had only been two days and that same woman wouldn't let her return it. I was surprised and excited to see Harley items because I ride a Harley but damn I'll never go there again. And Ross was never this nasty before. I have always shopped there until recently because it was a mess. Just about every Ross store is like that. This only happened within the past 5 years. I won't be going back. But like it matters because this Ross already has so many bad reviews so its plain that they just don't care. The thing is they could have asked the woman who told me what to do but they didn't. If they would have asked her instead of treating me like I was lying and told her what they told me I wouldn't have been so angry. But dang never going back there with that kind of employee attitude. I wish I could give them a zero. read more

Ross Dress for Less - Women's Clothing Near Me - Northridge, California

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I had some time to kill before my Dr appointment yesterday, so I popped in here. Its still a hot mess, with merchandise scattered everywhere, and a bunch of clothes no one really wants to buy. I needed a new frying pan and I found that for a great price. I also got the bog bottle of color shield fructis shampoo for 3.99 its 5.99 in the regular stores. The lines are always long, but there were plenty of cashiers open, and moved at a decent pace. Housewares selection is good, but for clothes you would really have to be in the mood to dig through all the crap. There are much nicer Ross stores in the area. read more

Ross Dress for Less - Cool dog toy - Women's Clothing Near Me - Northridge, California

We had just bought Starbucks and went to Ross, we got there early had to wait before they opened and that's fine. When they opened the door we were about to go in and the guy didn't let us in because of our drinks. Never in a million years has that ever happened and I've been going here for years. Guarantee you other people drink Starbucks in there but for some reason the guy who opened the door was in a mood or something read more

the lady at the counter was extremely rude. she was a bit old with long greyish hair and wearing a red and black shirt. i asked her a question beacuse i didnt know and she made a very rude face and had a horrible attitude i do not recommend going to her. she made a really exaggerated sour face at me and im in middle school so obviously there are going to be things i dont know and she was just so bitchy. read more

This is specifically for the manager DIANA , she is very very rude to all the customers. She was attacking me during a return when she was in the wrong and attacking me and saying it is my fault. Very unprofessional and rude and she shouldn't be a manager mistreating customers. I have never dealt with a rude manager like this and I am a manager myself at a retail store. Very disappointed. read more

Me and my husband came in this store. When we're about to check out. My husband ask the cashier Nigel about the return policy. With blank face, no eye contact and no basic customer care 101. Bluntly told us, " I don't make the rules!". wow! she needs to be more accommodating. Or better yet, just work at the back.. read more

I work at a reseller and I have NEVER been more humiliated, uncomfortable, embarrassed, gas lighted, and infuriated as I was today. I arrived at Ross on 19330 Plummer St. Northridge, CA 91324, just after 9am this morning. I anticipate racially motivated behavior as I have lived a little and understand how certain demographics operate. At about 12:15pm I decided to go to the restroom. At this point I've noticed several employees casually putting items back either in my aisle or an adjacent one. I proceed into the restroom assuming they are on their earpieces communicating and watching me to ensure I'm not stealing anything. 5 minutes after sitting down there were about 2 or 3 separate knocks on the stall door. It's locked, there are feet you can see. After about 15 minutes in (high protein diet lol), I hear a woman's voice stating, "Hello? Excuse me!" clearly trying to gain my attention. Perplexed that a woman is in the restroom as I'm defecating, I respond uncomfortably, "Yes?" ***CAMERA RECORDING STARTED*** Here we go...She then states there are people waiting for the restroom. I respond, "Ok, well they are going to have to wait,. Are you serious? This is ridiculous!" She presses on, "You've been in here 30 minutes and there are 3 people waiting." I'm completely at a loss for words. It's bad enough I'm in here, at a public place, using the restroom. Perturbed, I said, "Lady, are you going to take me off the pot yourself? She said, "no." I quickly said, "OK, BYE!" Then I double down. "RIDICULOUS!" Her response verbatim, "SHUT THE F UP!" As she exits the restroom. At that point I didn't even respond. I wanted her to think about how stupid she sounded. I asked for the name of the woman, Stephanie. I proceed to the front. In actuality, I know what this is. They've been watching me and this is Stephanie's opportunity to flex her perceived power on me. I get to the front and ask one of the young ladies for a manager. She stated she was the manager and I asked for her name. Sure enough, that was Stephanie. I said, "Oh, you're the one that just told me to shut the F up in the men's restroom." She says, "Because you called me a whore!" WHAT!?!? I don't even talk like that. Never mind you were arguing with me in the MEN'S RESTROOM while my pants were down. You see a, who you think is young black man, in your store and you go to all the old predictable tropes. I was aggressive. I was using foul language, etc. I'm laughing inside because I recorded the whole thing. I just left and went back down the aisle to continue my shopping. Now have to leave the store due to speaking to the employees disrespectfully. "Ok, fine. I'll leave, but you're going to call the cops first." I go to the front, set my cart aside, and sit near the entrance waiting for the police to arrive. 5 mins go by and I tell him that I'd like to pay for my items and leave as I just spend 3+ hours shopping. "The district manager has been notified and police are on their way so we are past that point." I sit back down. _ sat there another 10 mins. Eventually the second guy came over to me and said that Stephanie was willing to give ME a final chance to let this go before the cops showed up. I laughed and said, "Ok, that was a wise decision." He personally checked me out on register #3. I spent over $1200 and I wasn't even done shopping but just wanted to leave this place. After I finished paying I walked over to the store managers sign, took at picture of her contact information, and came straight home to write this review and email it directly. I get plenty of racism. It's never at TJMaxx, never at DD's, never at Marshall's, for some reason, it's ALWAYS at ROSS when it happens! All they see is skin color, get in their feelings and this is the result. This was one of the craziest experiences I've had in my 3 years as a reseller. I will NEVER be back to this store. EVER EVER EVER and I'm going to look into legal action. No more nice guy. read more

I am not one to really write bad reviews but my experience here was just INSULTING. I have serve scoliosis and cannot stand for long periods of time because it causes me pain. Because of this I had asked the security in front if I was able to skip line. He was very kind and said he would have someone help me at a register. Me and my mom proceeded to the register and the cashier who was supposed to help us has the audacity to question my disability. I was so taken back and shocked that a customer service employee would even question such a thing when any human with vision can clearly tell by my obvious posture!!! This employee whose name tag was "William " really did all that instead of just helping us out . I proceeded to buy my items and asked him to help me purchase them. It is already embarrassing enough to ask to skip line because I constantly get weird looks as I am from strangers so the fact he made really went as far to even question it is just horrible. I will NEVER be a customer at this location shame on William for his terrible attitude and lack of compassion not good for customer service. read more

When ever I want to take my house decore to the next level this is where I shop. Here I get things for halph the price I would have spent anywhere else. They keep this place pretty organized especially given the variety of merchandise they have and the size of the store. What treasures will I find next time. read more

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Do not shop here the employees are weird. Messy and smelly store. The tall chubby manager is cute which is why it gets a star

This Ross has plenty of home goods. I always find something we to upgrade my home. I also really like their morning staff. They are all very kind and are always working/ stocking. read more

If you were able to find something you like, Get it. You know what get the whole rack. Rarely things coming back here. One things RDFL is the best at: pricing. Their average pricing is like. 50% sell on the original stores where items are being sold at. Not the latest collection. But who really cares when you find shoes for 70% off it's original price. And not just shoes. You can find here so much. A friend who was visiting for 2 weeks from over sea told me that she wish she would start her shopping here. She could save a lot. read more

Ross Dress for Less - Women's Clothing Near Me - Northridge, California