The sales here when they occur are very good. My friends and I enjoy shopping here and the ladies are pretty approachable and friendly. Currently a sale that can't stop one from looking through is their $7 sale on some tops and dresses! Lots of fun to go through here. The selections rotate every season and I feel are always up to trends. Dresses are usually well-made and aren't extremely thin and aren't easy to tear. For example in February there's a lot of spring themed clothes ready and a big selection of red/pink for Valentine's season. They also have heels for sale sometimes and boots, I've never bought shoes from here so I don't know how the quality is. Lots of jewelry options that can be pricey but they also look nice too. *PS Be aware of the final sales and for returns make sure your items fit the window b/c a friend tried to return something within 30 days for a skirt but the staff said they only do within 14 days.. although online it says within 14 days for dresses so something to note read more

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Staff is not friendly here they'll side eye you the whole time you're in the store Prices are pretty high for what you're getting. Will probably only come here as a last option read more

I came in earlier in the day to try on this dress, and loved it. I decided I'll come back to think it over and maybe I'll just purchase online. When I was about to order, it was sold out online but it said there was that one I tried on left at this location. It also happened to be the last one in the 200 mile radius. I rush back to the store in there last 20 minutes and didn't find the dress on the floor. I asked Daisy about it and she helped go around the store to look for it. She even looked in the closet and in the back. I want to emphasize it was right before closing so she really did not have to do that. I appreciate her so much! read more

Windsor - Women's Clothing Near Me - Northridge, California

I found a white dress thanks to the. Assistance of the 2 associates in there. There were only 2 and the store was so overwhelmingly busy. They handled their customers so well. read more

MY REVIEW IS MAINLY BASED ON WINDSOR OVERALL AND NOT SO MUCH ON THE RETAIL STORE!!! The website says: Eligible dresses may be returned within 14 days from the delivery date.Other eligible products may be returned within 30 days from the delivery date. I ordered jackets on the website which were not final sale so there should have been a 30 day window. I went to the Northridge location to do a return and provided them with the receipts that came in the bag and printed the online receipt. They want you to request a QR code which you have to get by requesting one through the website. The stores can do it without the QR code but they just don't want to take the time to do this so be prepared for you the paying (and returning) customer to be the one doing it. I did what one of the employees there told me to do and saw that only 1 of the 3 items was eligible to be returned since it said the return window for the other 2 ended but it had been less than 2 weeks than when the items were delivered. I understand Windsor has a 14 day return window for dresses (which is one of the shortest windows I have ever seen especially when retail fashion stores are failing today), but this was for jackets. The employee had then given me a phone number to call to request a QR code get emailed to me so then I called, got a customer service employee who seemed annoyed, but they did email me the QR code. I did end up getting a refund but the whole experience has made me not want to ever order on Windsor's website or in the store again simply because it was inconvenient with a bizarre return policy especially considering there seemed to have been an error with why 1 item was eligible to be returned when the other 2 weren't considering they were ordered and delivered at the same time. The clothing itself is poor quality which is why I returned them but the price was right. Pay more to get something made better with a decent return policy and just an overall better experience. read more

Came in to the store to return a couple of items and Esmeralda was able to Guide me through it all. She was very helpful and knowledgeable. My experience was easy and quick, best customer service ever. read more

I went to return an item but they are not accepting returns for Sale items. They are a final sale. I was okay with it. I will just gift them to someone. I checked their sale rack and I found a romper. It was in my size too. What a sweet deal! Plenty of occasion dresses to choose from. This store is located near the Curacao. read more

Windsor - Women's Clothing Near Me - Northridge, California

Terrible customer service. Associates don't want to work they roll their eyes when you walk in. They close their fitting rooms an hr before closing. read more

Esmeralda was really helpful for my visit with my girlfriend. She allowed us to stay 10 minutes past closing , because we were doing last minute Christmas holiday party clothes shopping. She was extremely patient with us and we managed to find a dress that was right for gf after we tried multiple. She was really sweet and kind to us and made our night. Such excellent customer service ..... read more

Lots of people have been waiting outside and this just encourage me to give them a review. They don't open at their time, so expect to wait. I even had to wait at the dressing room cause no one was there but chatting at the front... read more

Windsor - As everybody else is open - Women's Clothing Near Me - Northridge, California

Victoria was amazing! She helped me find dresses in my size in two other stores and put them on hold for me. She was patient and kind despite the store being really busy while we were here. She deserves a raise or at least a bonus! read more

Windsor - Women's Clothing Near Me - Northridge, California

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Not sure if this is for the Windsor at Northridge Mall specifically but the dressing room attendant on 5/1/25 closing time was SO INCREDIBLY RUDE and made me literally put back all my clothes I was about to purchase and walk out without anything. read more

This store is awesome everyone is so helpful. You can find everything u need. Victoria and Esmeralda are so sweet they helped me find birthday outfits. Briana helps find matching jewlery. This store is amazing. read more

The mall closes at 8pm today. This store had their doors closed at 6:45pm. The girls at the register were super rude. They stood there and did not come over when there were customers outside wondering why they were closed early. Finally a girl came over and she didn't open the door. She preceded to try and talk through the glass door. A coworker came over and yelled that they are closing early because they do not have a manager present which was obviously a lie. They were super rude and closing before business hours is bad practice. Their demeanor was very rude. I will never go back to this store. Do yourself a favor and stay far away from this place. I don't even give this place one star lol it made me do it. This place gets a negative star. read more

My fiancée wanted to come check out this store since she wanted to see what they might have for bridesmaids dresses. The employee are very nice and eager to help you if you need them so don't be afraid to ask. The store is very organize and cleaned so that's always a plus. My fiancée didn't see anything that caught her eyes here but she doesn't regret coming here to take a look. They have tons of selections so if you're at the mall, just check them out and see if any of their style is your kind of taste. read more

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I was very disappointed with the customer service at this Windsor. I worked for the company as a co-manager for 7 years and am fully aware of their policies, but when I tried doing an even exchange with no recipe (tags attached and brand new) but only a bank statement the store manager intervened from the other side of the register and told the associate at the register about how they couldn't do the even exchange like I wasn't in front of them totally disregarding my presence. When I asked the SM directly when did they change the policy I was given attitude and was being talked over by her read more

I want to say I had great service at this location. However, they told me they could not print my receipt and to give them my email to the receipt to be emailed. When I went to return the item, I checked my email and had no such email with the receipt. And even more to my surprise - there was a physical receipt in the bag! Since then I have been receiving promotional emails from Windsor. If you wanted to meet a quota for signing emails up - all good - but please do not lie to your customers! read more

I asked if it was possible to bring down a dress from a mannequin (it was the last one) and refused to because "it was the weekend" (it was Friday). I've never heard of a stupid a** excuse like that. Do better. Lazy employee. Lazy manager. read more

we were looking for dresses for my granddaughter for her graduation and she is 13 is hard to find anything that she likes we went to windsor first is hard to find to anyone help you thank god it was very young lady by name of ROCIO was on the floor that she very sweet after we show the pictures of the dress she told us unfortunately they don't have BUT she offered us to ordered on line and we get it on time and after looking all over mall we took her offer went back and straight went and talk to her she answered all our questions about return policies and how long she answered everything patiently and ordered it for us . she was a big help just want to say THANK YOU ROCIO read more

Horrendous customer service. No employee was present at the fitting rooms, and the unoccupied rooms were completely open so my sister went on in to try on dresses. Mind you, there was no sign either instructing that we had to check in at the front if we wanted to try anything on. Next thing you know, one of the employees, a heavy Hispanic woman with her hair dyed blonde knocks on the door asking how many items she had in there. Upon my sister's response, she rudely snaps "next time you need to tell someone at the front if you need a fitting room." My blood was already boiling and the cherry on top? She stared us down as we left the store with the ugliest glare. I have never had an experience like that before. This level of rudeness and judgment is absolutely unacceptable in any customer service interaction. Disgusting. read more

Esmeralda and Daisy were awesome! I went in last week looking to find a dress for a wedding. I found a few that I liked but wanted to get input after trying them on. Both Esmeralda and Daisy were very nice, helpful and friendly. Esmeralda even went out of her way to locate one of the dresses I liked in a different size at another location and had it placed on hold for me. Now that I found the perfect dress I will be going back again to find some accessories to match and hopefully these two ladies will be there to help me. This is what makes a customer want to go back. Great customer service! Thank you, Esmeralda and Daisy! read more

Jazmine and Victoria are really great and provide the best customer service. Whenever you enter the store just look out for them and they will help you out with the sizes and other outfits. The outfits are best and perfect and reasonable. read more

Seems like only 1 fitting room open on a busy Saturday!! Long line over an hour to try on the clothing items!! Ridiculous! Nobody comes to acknowledge or do anything about this loooooooong line! It just keeps growing.... Beyond annoyed read more

It's 1210 in the afternoon, I'm currently standing outside the store along with other patrons and their young girls wanting to shop inside. There is no one in sight or even a voicemail to leave a message to. What a waste of time and space. Windsor you are not all that to make people wait outside your store. It's prom season around the corner and your customer service is pretty bad. Your not getting a penny from me. read more

I wish I could give 0 stars but I guess you need 1 to post a review. This location is terrible. The items are in disarray, the employees are not helpful at all. They have no interest in helping their fellow woman find what they need. I wish I had gotten their names but one was a short haired girl with glasses and the other one was a bigger taller woman. Neither had any customers they were actively helping, they were either in the back listening to their music or mindlessly fiddling with the dresses on display. Did they really need two people helping one guest checkout, just chatting away while other guests are waiting for their assistance. Definitely not gonna return to this location. read more

I have always liked this store and location. Today however I had a different experience. There were a total of 4 people waiting 10 minutes after the mall opened. The associate opened the door without acknowledging the people waiting. She proceeded to close the door. It wasn't until almost 30 minutes later she came to open the door again not acknowledging the customers until someone asked if they were going to open. She very rudely said they open at 12 which is fine, only she could have said that 30 minutes prior. Even putting a sign if she didn't want to deal with talking to customers which in my opinion is part of her job. I don't think I will be shopping at this location again given the rude looks and remarks this associate have to the people waiting. read more

Worst customer service ever !!!!!! These girls are LAZY!!!!!! And will tell you to your face that they think you stole something even thought your telling them you gave your email so they can check the record!!!!! I don't get why they ask for your email if they don't want to pull the receipt out of there system ???? I was planning on buying more things but after that I don't even understand how they are running this place !!!!! read more

Needed to find a dress for my daughter to wear to a couple of formal events we have coming up. Found the dress she loved but alas it was damaged. Yvette went above and beyond for us, calling another store to find if there was another. She found the dress in another store, however since the store was far away, I chose to purchase the damage dress since i can easily fix it. The customer service was excellent and the ladies working the counter were very friendly and nice. Thank you thank you! read more

I have been a loyal Windsor customer for many years. A while back I had an experience with Dominique, the manager. (Long story short my son who has autism was running around the store and she called security, gave us the wrong corporate number but we contacted corporate and they handled it in a very professional manner) Fast forward to 2019, Still a loyal customer and this time everytime I go into the store I'm greeted by sweet girls who work here. Sometimes some stores make you feel like you're just some random person and don't care but this store has definitely learned to value their customers. I haven't had an unpleasant experience since. Thank you Windsor for valuing the feedback your customers provide and for making my experiences great everytime I visit your locations. My sister is picking out a dress for her first communion and I already told her to look no further, this place has her covered. read more

Love this place got a few dresses here Very affordable a little overwhelming in fact by customer service they asked you every 5min if you need anything in specific. But is worth it all the way. Love the clothing. Not a fun of online purchases but coming to this store is gratified. read more

Windsor - Love my new dress I got it in blue floral with white as well. - Women's Clothing Near Me - Northridge, California

Shopping for a prom dress is an activity that is rarely undertaken by adult men of my generation. In fact it is actively an activity avoided by most guys; and many of whom would relegate it into that realm of taboo subjects not up for discussion. Of those of us that do find ourselves in a dress shop with a soon-to-be-adult teenager shopping for a prom dress, I'd speculate that the vast majority are parents, like me. My most recent experience began on a Sunday in March, the task being to "help" my daughter find a dress for her senior prom. By the time we arrived at Windsor Fashions (in Northridge) we had already been to both the LA Fashion District and the Glendale Galleria without any success at all. A friend suggested Windsor and after finding them on Yelp and perusing their website for awhile, we decided to go check them out.. My daughter approved of the styles and I approved of their prices, and although I was tempted to buy online, experience has shown that the "size" that dresses claim to be has very little to do with the size that they actually are--so off to their brick and mortar store we went! The Northridge Windsor store is inside the Northridge Fashion Center mall. Like any mall parking is available, but navigating to an empty parking space can be a daunting task--dodging the clueless as they backup without a backward glance. Once inside we found a directory map and soon found ourselves in front of a typical looking mid-size mall apparel shop. Upon entering the shop displays of accessories were surrounded by round racks of seperates, some being topped off with glittery high heels--most in the $20-30 price range. The back half of the store is almost comically overpopulated by dresses, lots of dresses. We soon discovered that despite the appearance that many possibilities were just waiting to be found from amongst the maze of overstuffed racks--the actual number of dresses in a size that would fit my daughter was LESS THAN FIVE! Even after enlisting the help individually from two employees; we were only able to find five small-sized dresses (actually 3 were size "small", the others were size "0"). Unfortunately, none were very flattering and after two hours or so we left empty-handed and heavy hearted.. Looking back on the experience, the level of customer service was on par with you would expect at a Target--but not because the staff was rude or unhelpful. It is a staffing issue. Having only two employees on the floor during a Sunday afternoon at the mall (one on register the other;doing everything else) will ultimately will lose them far more in lost sales than can ever be saved off their payroll. Later that night, I spent a little more time on their website-- I came away with the suspicion that the general indifference to the needs of their customers may be just a part of the Windsor corporate culture. It may just be a coincidence that they don't seem to stock items that are designed to fit all of their customers; if you are too small or too big--you are out of luck at Windsor. In my experience they are an average store that caters to average people-nothing particularly special about them at all-overall rating = 2.5 stars. read more

Windsor, to me, always meant prom dresses. My perception was expanded, however, when I needed something super cute and super sexy to wear during my birthday weekend in Vegas, and I stumbled upon the Windsor in the Northridge Mall. I was really surprised with their selection... I saw good quality, in-fashion dresses for formal, dressy, and casual events with a diverse selection. The prices weren't too crazy either! I got two fly-ass dresses - one for $30, one for $20! The employees were really helpful... especially one girl! She was outstandingly nice and helpful! I love that, because that's pretty rare in retail stores in a mall. My one gripe though is as a girl with curves, I have to say I was pretty disappointed they only have sizes small and medium. Literally. There were dresses I would have gotten in a more comfortable large, but there wasn't that option! Hey, curvy girls need love too! Overall, I was really happy with my shopping trip, and walked away happy. Windsor is now added to my slutterific dress shopping list! :) read more

Windsor - Women's Clothing Near Me - Northridge, California

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Victoria was so helpful and very friendly. I highly recommend this Windsor to go to because they are helpful in finding all the clothes you need or that you see on a mannequin. They offer to start rooms for you and come to make sure all the sizes fit perfectly. read more

First of all we applaud the store ..company for the safety precautions they had in place. 1- face mask requirement 2- staff wearing gloves, 3- socially distancing markings. Awesome....now my wife went looking for a dress for a wedding we are attending, the staff were great, they were attentive to our request and they had answers to our questions, and no pressure, honset sincere responses. Now the dress we purchased was an emerald green Special occasion dress fit great, we asked if we could have the dress held for a day and they did...the sales person I believe was Jenny ..great attitude, helpful. We came back the next day and Bree was another awesome associate. We had a slight problem. With the dress and Bree took the time.to try and find or order us a new one, but...there wasn't one close enough and none available online. So the hook on the back the loop was undone. Bree suggest a shop to see if they could fix it , so we wod not be stuck with the dress if we took it with the discount offered. Well it was fixae and we bought the dress.. yea!! Bree was very helpful in suggesting which shoe would look better with the dress, also any possible stores that would have the type of accessories my wife was looking to wear with the dress. ...over all we had a great shopping experience, it is refreshing to find great service lime we experienced, I've been in retail for over 20yrs and I always love it when we receive good customer service read more

Windsor - This is the dress we purchased - Women's Clothing Near Me - Northridge, California

Girls, it is not that hard to be nice to other girls. A simple "hi, how are you?" Is enough for good customer service. Lol not even a "have a nice day" or anything. Stop being THAT girl and be nice. I promise it'll make working retail better. I would know. Have a great day ladies :) read more

Such great staff. Extremely accommodating and so helpful. These ladies went above and beyond to look for different sizes for our entire bridal party. Store layout was easy and dresses were organized in a way where they were easily accessible. Will defiantly be coming back for all of our fashion needs. read more

Came twice and they close at 8 pm but was told fitting rooms close at 6:30pm and then told to come back next day. I come back and the sign says 12:00pm open, but yet an employee comes at 12:20pm saying "we open in 30" . Once open , I was told Fitting rooms closed again. The worst Windsor and Employees read more

Windsor, oh Windsor. You used to be such a big and magical store. Really only magical because of your plethora of fancy occasion dresses in the back, but the other stuff was ok, too; some cute skirts and less-fancy dresses, every once in a while I could find something I liked. Overpriced, but sometimes my mom takes me shopping. Yes, still. I'm 28, Windsor, but broke. But now you've moved into a location that's a fraction of your former space. The rows and rows of fancy sparkly satiny floofy strappy lacy beaded tulle dresses have been reduced to a few racks that look like an afterthought. The other merchandise is crowded together like it's afraid of losing more of the herd. The sale racks, as always, suck. Oh Windsor, the fun we used to have on rare occasions! I won't really miss it, but I will miss the stupid prom dresses I liked giggling at. read more

If I can give them a zero star I would. Customer service is TERRIBLE! They stare you down as if you were stealing. It's really offensive and uncomfortable. I'd rather shop at a different store where I wont be stereotyped for what I'm wearing. I wasn't greeted once and I spent almost two hours in the store. I asked for help three times and the girls who were working were extremely rude. I'm blown away at how horrible customer service is at Windsor. What's corporates number? read more

Victoria and Jasmine are amazing and super helpful! They made the Windsor experience amazing:)