I reached out to this company to request an estimate for a fence project. They initially responded, but after that I never received a follow-up call or scheduling information. I waited and tried to give it time, but no one ever contacted me to come out for the estimate. I understand companies get busy, but basic communication goes a long way. Unfortunately, due to the lack of follow-up, I had to move forward with another company. read more

I have used Ross Fence Company for a couple of years now. I have always been extremely please with their workman ship and the quality of service they provide. This is a family owed business who really goes out of there way from Lenae in the office to David out in the field. They are willing to go the extra mile. Riverside is very lucky to have such an amazing company in our area. Definitely give them a call you will not regret it. Gaylene Singletary read more

David had provided excellent service for some fence work that my dad needed done. We called him to do some chain link fence around my dad's business. He did amazing work and provided great customer service. He cleaned up everything after he was finished. The time and dedication he took was amazing and the quality of work was impeccable. I highly recommend him for any fence work you might need done. You don't find that type of customer service and dedication these days. read more

Ross Fence - Some of the work he provided - Fences & Gates Near Me - Riverside, California

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Great people to deal with. Friendly and courteous even the work crew. Got 3 bids from different companies but because of the estimator, David, who made me feel comfortable while talking and explained each step of the process so, I went with Ross Fence Inc. The crew was here sharp had the old fencing down and installed the posts. After thier lunch break, they busted thier tails to get done. They even used a magnet deal to make sure all nails and screws were picked up so that no one would get hurt. They will be back on Monday to replace the gate to the back yard and remove all the old fence. Very great work, prompt and accurate and also very level. I will HIGHLY recommend Ross Fence Inc to family and friends. Thank you very much. Dan Chasey read more

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We have a wooden fence around our property and needed a new gate. I called other fence companies but no show/answer. When I called Ross Fence, Glenn came out and looked it over. He provided great recommendations, which we agreed upon. Glenn is such a kind gentleman and thoughtful. His crew, Russell and Alfredo did the work in a matter of hours. Both of these men were gentlemen and did a fabulous job! This gate is not just beautiful but it will last longer than the entire fence, and worth the price! I am so very happy with the workmanship and the quality. If you are looking for perfection, then call Ross Fence. They will answer and provide the absolute best! Elyse W. Murrieta, Ca. read more

I highly recommend Ross Fence! I can't say enough good things about them. They recently installed a new rolling gate for my chain link fence. The entire experience was pleasant from start to finish. David Ross and his crew completed the project on time and left no mess behind. The price was very reasonable, the materials and workmanship were top-notch, and they completed the project in a very timely manner. If you don't have time to get multiple quotes, Ross Fence is your best bet. They are thorough, make excellent recommendations, and are very easy to work with. read more

Ross Fence - Fences & Gates Near Me - Riverside, California

Beautiful work done by a skilled team. Clear communication at every step. Responsive when I had questions. Handled several unexpected problems quickly and efficiently (an exposed gas line, two awkwardly placed palm trees and a grumpy neighbor). Fair price for high quality fence. read more

We needed new gates and since we had used Ross about 10 years ago to replace my fence, we called them. David came out the next day and gave us an estimate and a time frame for installation. There was a unavoidable delay in the original install date, but David and the Ross office team communicated with us every step of the way, so that we weren't left wondering what was going on. When the crew came out to remove the old gates and prep the site for the new gates, they noticed that a stretch of our fence was also in need of replacement. So they added that to the estimate and the work order. The crew worked effciently and respected not only our property but that of the neighbors. The gates and new stretch of fence look great. The crew cleaned up each day and left the yard and street without any trash or remnants of their work lying around, even on the days they would be coming back. The Ross team provides great customer service and the care they take with their work is reflected in the high quality of the finished product. You cannot go wrong with Ross Fence Co. read more

I needed 90' of chain link installed in a timely matter. I called several companies. Ross beat all their prices and met my due date and the fence looks great. read more

We have used Ross Fence for over twenty years for not only our personal home but also for various rental properties. They have always provided prompt and courteous service and I have had no issues with their quality of work. Their prices are competitive, and I found their customer service to be courteous and professional. They are my first and only .choice for fencing needs. read more

Garcia H. We needed,3 gates and approx 35ft of board on board fence we had used Ross fence to build our complete backyard fence about 18 years ago still standing strong, David came out to provide an estimate which I agreed was fare. The workers were courteous and friendly, and the work was much nicer than I expected absolutely perfect and strong, they were very careful about making a mess on the property, the finished product is beautiful I highly recommend Them the office personal kept me informed in any delays. Thanks Ross crew. 5 Star read more

I am appalled at the craftsmanship and the attitude of this company. The day they were supposed to work on the fence they had to reschedule- fine. But they weren't professional about it. When they did show up- not only did they do poor work but they accidentally drilled a hole into our kitchen, an issue my dad fixed himself. They did give us a discount afterward - but only because my family called to complain. With all the obviously shoddy aspects of the fence, my dad called to complain a third time. The owner of the company said to my dad "what are you, a fence genius?" Actually yes, my dad is a great craftsman and knows perfectly how to build a fence - he wanted to pay the hefty price because he wanted professionals to do it quickly and efficiently. This is not what happened. Consider contracting a more professional company for your job read more

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Our fence was built and installed by Ross Fence and has withstood the test of time until it was damaged by a tree cutter in Temecula. I called Ross Fence who sent Glenn followed by David. When it was finally repaired, I was impressed by the job well done. Thank you all to include those who took my calls, Jennifer was very patient. More power to all. Thank You! Annie Winegar read more

Rude owner. She was condescending and just didn't seem to want the business. They also never showed up for the appointment we scheduled.

Update---there really isn't anything left to do on my property....the last small bit was completed today. The guys got here on time Completed the job quickly Were professional and courteous Cleaned up 100% before they left Except for the new fence---couldn't even tell they had been here! read more

Ross Fence - Last bit of fence completed-looks GREAT! - Fences & Gates Near Me - Riverside, California

Can't even get someone to respond to an online inquiry about getting an estimate Look elsewhere. read more

I highly recommend Ross fence! If I could give them 100 stars it still wouldn't be enough to rate how great Ross Fence is. They are honest, reliable and have great customer service. I needed my fence welded to ensure my small breed dog wouldn't get out and they squeezed me in to their already busy schedule. I was so impressed by their work that they also assisted us at our business property. I am beyond satisfied. read more

I went online and asked them about an estimate for a wrought iron gate.. they responded quickly saying they will call me and set up a date... Three days went by and i heard nothing, so i sent another email and they responded with a "we'll let you know" response. Here we are, 4 weeks later, and still havent heard anything. I already have someone else doing the work, but customer service is not a priority for this company. read more

Ross Fence replaced a small section of cap & trim redwood fence that had been ravaged by termites. It did take a few weeks of going back and forth to get a bid and the job scheduled, but that's par for the course during this time of Covid19. I've dealt with a lot of contractors the last few months and they're all very busy & scheduled weeks/months out. Many didn't even show up for scheduled bids or just said they were too busy, but Glenn, the owner of Ross Fence, followed thru for me. His crew was courteous, professional and did a great job on the fence. The communication with the secretary was great and they quickly responded to my emails. read more

The worst customer service I have every experienced and they do not deserve my business or anyone else's!! I called a few times to schedule an appointment for an estimate on my fence that was damaged. I never got a call back. Rude and unprofessional. Said the Owner (Glen?) needed a lot more information other than the address. He only works a few hours. When I called again the young lady told me they didn't call back because the owner said I didn't give them enough information. What! When I called back and politely asked for the owner's name she put me on hold and then hung up. I told her I was going to yelp about this because consumers deserve better! (My first yelp by the the way, and this is real, and I told them I was going to yelp about this and here it is!!) read more

Terrible customer service. I scheduled for someone to come to our house and provide an estimate and they never showed. I called to inquire about what happened and was brushed off by the elderly lady who answered the phones, possibly the receptionist or owner not sure. Also they do not accept any credit card payments. What business operates this way anymore. Only cash or check sounds shady to me. Regardless, I will never do business with them and strongly advise against anyone else doing so. read more

do not listen to these reviews. I just had Ross Fence come to install my vinyl fencing on the side of our house. I had them come first thing in the morning; they were on time. David, the owners son came, waited for the workers to arrive. I talked with him first; he is very nice, and listens to your questions. His worker, Antonio was excellent, and did a wonderful job being sure that the fencing fit just right. The owner, Glenn, of the company was very nice when I had called him in the first place to tell him I wanted to have a side fence put in. They had previously put in our fencing on the other side of the house 3 or 4 years ago, and I was pleased when that work had been completed. The office staff was very nice to me, and we communicated well with each other. I will definitely have them put the rest of our fencing in, our yard. read more

My Ross fence experienced sucked. I came in on June 30 to purchase a wall mount butterfly chain length fence latch. I was sold a used latch, which I didn't realize until I got home. I was afraid it was too wide, which it is, they didn't have the proper size. They told me it would probably work. I tried to return it and was told all sales are final. The girl DID check with the office manager and decided to make the refund. read more

Very happy with service and great pricing. They provided us with an immediate schedule time. Project was done quickly and workers on time. Owner worked directly with us. We would recommend. read more

I would have rated a zero star, but not because of the workmanship... as the actual workers did a good job. It is the owner/company that I have an issue with. We have done a lot of fencing with this company and have been satisfied for the most part. Our last project was a pool code fence and owner/company did not know current pool code. Bottom line, we did not get the fence we wanted because we were told that it "was not code." During inspection, we learned from the code enforcer that we COULD have had our fence the way we wanted/needed. Because of this, we had to take down our fence ourselves to get our BBQ back in, and Ross owner did acknowledge his error and promised to fix it. They did, after many weeks of waiting, and then sent us an invoice! After disputing the invoice, I was sent the most unprofessional email I have ever received from a contractor or someone whom I have hired and paid to do a job. Again, no problem with actual workers....owner needs to get some professional social/business skills... read more

Ross fence did an exceptional job building my fence in Rancho Santa Margarita!!! Respectful and efficient workers that produced amazing quality work. The office staff are friendly and efficient. I will recommend Ross fence to all my friends and family!!! You can't go wrong with Ross fence!!!!! read more

I was stunned by bad quality of their work and by their utter lack of respect for customers. I chose them not because their offer was the best, but because I wanted to give my business to a local company and because they promised me the job done within a time frame that was a must for me. I was very WRONG! There is an entire list of what they did wrong (a rude guy spitting all over my property, breaking a pipe then leaving me without water almost all day, leaving a mess behind them, not pouring at all or not pouring needed amount of concrete for the posts, leaving crooked boards, excessive wobbling, etc.). The guy in charge (Glen?), when I called him to complain simply told me he was going to spend weekend camping and that there is nothing he could do for me ????!!!!!???? Later,after I refused to pay for a bad job, they did some repairs and the fence wobbles less but still wobbles, wobbles and some boards are still crooked... read more