Very pleasant experience with the staff and doctors! A1 service with proper communication. They provide feedback where needed and ensure reminders are plentiful before apportionments/operations. Both of my kids had their wisdom teeth removed here with zero issues or complaints. This definitely goes along way, the post op follow up by the doctor himself. It's pleasant to receive a phone call from the doctor just to check in on the patient and gives you the opportunity to ask a question you may have forgotten to ask earlier. Thank you! read more

Only go here if you want 1+ years of harassment over your bill. Their billing service is terrible and the front office has no answers. Called the insurance myself and fixed all the issues from being misbilled. Still got harassing text messages for a year every two weeks, even though the office manager told the billing service patient not responsible. Take me off text messages saying I'll be sent to collections. Waiting on insurance. Her response was just ignore the texts because she's the only one who can okay people sent to collections. Worst part of it is I'm not even the patient. It was my daughter who's not a minor. The worst. I'd never recommend patronizing. read more

absolutely disgusted by the level of service from this provider. called in October to get an appointment to see my 10 year old for oral surgery. gave them the information of her age, insurance etc.. I get an appt for January. a week before the appt they call me to cancel due to dr emergency. we get re-scheduled to march (this month). I get a call today, a week before the appt that they CANNOT see my daughter as she is NOT 13! HOW DID THEY NOT SEE THIS IN OCTOBER WHEN I CALLED TO SCHEDULE THE APPT????? Absolute and utter incompetence. WAITED 6 months and now have to start over to find a surgeon! If I could offer negative stars I would. A company that will pass the blame to their 'scheduling center'. Doesn't really help me much and doesn't give me the 6 months back! read more

I got all 4 wisdom teeth pulled. I was told by everyone that previously had the surgery that the recovery was awful; I on the other hand, had an amazing, seamless recovery. They were obviously very careful and thorough when taking out my teeth, Dr. Riley did an amazing job! I didn't even need to take any time off of work, any soreness was totally bearable (no swelling or dry socket). The staff was all super nice and reassuring too :) 10/10 read more

I called with a general question in regards to referrals and the receptionist on the phone was condensing and rude. First lady, know how to speak to people. Don't talk to people like you're better than them when their teeth hurt because will lose every time. Second, I don't know if they offer gas but it sounded like she was on it when she answered the phone and that leads me to this very key piece of advice: DO NOT GET HIGH OFF YOUR OWN SUPPLY! How hard is your job? As I understand they are out sourcing what you do. Clearly it's because of the sort of behavior like it's happening more and more. read more

The best dental experience I have ever had. The staff was pleasant and made you feel very relaxed and Dr Graves was amazing

Alondra, is the reason for the low earning review. I had been recommended here, from Benicia Family Dentistry as a highly rated establishment I could bring my mother to, for her needed procedures. First impression wasn't the greatest, as I will admit I didn't have everything in preparation for a consult. They needed a full medical history for a surgery that was at least several weeks away. They proceeded to try and cancel the consult, although I really wanted to talk with the surgeon and figure out what to expect for a major procedure that we were coming for. After this mishap all was cleared up and I felt confident moving forward, once we had a concrete plan from her dentists' office. Fast forward to today, about 15 minutes ago, I had the worst experience you can have with a business that is quoting you several thousands of dollars. I spoke with the woman who picked up my call, and after figuring out who I was and finally locating my mothers file, I was told all communication went to my brother, who is also in charge of my mother's care, because I couldn't be reached. I explained that I am the point person for all appointments, and her way to and from them, but it's only possible with my busy work schedule. I then proceed to explain to her that I have spoken with this business before and said that we have been playing phone tag for the past few months, because I am only ever called during times I am not available. I also explained that I have relayed to the business, that I am able to be reached and return calls during Thursdays and Fridays only, due to the graveyard shift hours I work. I also explained that I have only been called on weekdays other than the two I am available. The employee, responds that the business has hours that they operate, to which I reply yes, and that they can call me on those days they are open, that I am available, yet that has never happened. I then repeated, I am only available Thursdays and Fridays, to which she replied I've already said that and chuckled. I was flabbergasted that someone would laugh at a customer, who is prepared to give them money, when simply trying to clear up why there has been a disconnect for months. I asked to speak to a supervisor at this point, to which she replied she was. That to me is a red flag if you have any person in management treating clientele in this manner. After I informed her to the rudeness in her behavior, she backtracked and eventually apologized. She asked if I wanted to schedule the surgery during a Thursday or Friday, to which I replied yes. It was so simple! Yet, I then said I however, no longer wish to do business with Rotary because of this interaction. She called back to confirm my email to send records and radiographs. This could have been turned around easily, but to chuckle and undermine a customer is a guaranteed way to lose business. We will be taking my mother elsewhere because of this. read more

Jeffrey Graves DDS did a terrific job and I also appreciate his staff help through this challenging experience.

Refer by my ethical dentist. Had a root canal procedure. Very good service. And everyone was very nice.

I was referred here to have all 4 wisdom pulled. Came in had x-rays done and they made me watch a video on how the surgery would be done, never once did they even look at my teeth!. Asked me if I would like to be fully put under or just local. Then told me i needed to wait for my insurance to approved to be put under. I told them i had another surgery already scheduled for the 21st of this month and they said no worries I would get a call or text for scheduling. Been waiting over a month now and now I get a call from Oakland highland hospital telling me they got a referral from them. Now I have to start all over. But never heard from Rotary not once after they took x-rays that day. was told by many people this is not the first time this has been done. They do not tell you they are referring you to somewhere else or even bothering calling you. read more

Very happy with this office . Everyone is very nice . They do a awesome job with sending text message reminders .

These people have a nice office and are very professional and kind. I am so please my husband came here withhis nightmare of a job for them when he jad 8 teeth extracted. They all were very nice and gave him pain meds which I read most doctors won't. The girl who escorted us out was very sweet and gave very clear instructions. I give them 5 stars plus!!! read more

The staff and surgeons at Rotary way Oral Surgery are very friendly and helpful! I came here to have my wisdom teeth removed with Dr. Graves and he did an exceptional job. The assistants made me feel comfortable and were very professional. The surgery went very well and my recovery has been going very smoothly from how gentle Dr. Graves was with my wisdom teeth removal. I would definitely recommend this office for anyone who needs extractions! read more

First off I want to start off by saying the front office is super rude. I had got surgery on a Friday and for some reason even a hour after my surgery my meds was not prescribed, so i went a whole weekend with no medication in soo much pain. Monday morning my mom calls for me because i can't barely talk and my mother was trying to explain to her no medicines have got prescribed to me and they over charged me and the lady was being so rude not even trying to let my mom get a word out telling me my mom it's not her fault she didn't listen to the voicemail and read the papers. Just super unprofessional so if you get recommended don't go!!!! read more

The front desk clerks are very rude and nasty to people not helpful at all. They don't time the time to listen to your concerns nor issues.. There is one that will cut you off in the middle of conversation jumping to conclusions.. My daughter had surgery on Friday, I was told to go get pain from the pharmacy in which it was not there I went back on 2 hours later still, nothing so my daughter went the whole weekend in so much because the office was closed for the weekend. I called Monday to explain that my daughter meds is not ready. And she was super rude not listening any of my concerns or issues..I'm confused to way does this lady and front staff still are working there. Horrible CUSTOMER SERVICE PLEASE DONT GO TO THIS DENTIST.. people should always be treated with respect..I can't she was having a bad day only because I meet with her 3 different times and the experience was not great all at. read more