This location was not helpful at all. I called, and the lady who works at this facility was very rude to my husband and me. It honestly took me by surprise because I didn't understand why she was being so mean when she works at a facility that is supposed to help people who need medical machines for different reasons. It made me really sad to think about the people who may not be getting the help they need because of her attitude. Instead, we called 1 (833) 821-7827 to get help, and the lady who answered was very polite and kind. She was able to help us right away so we could get our machine through the mail. read more

I've been trying to get CPAP parts through these people but they just send me through endless hoops. They kept bouncing me from one support number to the next until I finally got through to a manager that said I need a compliance report from the sleep specialist. I finally get an appointment with the sleep specialist who asked why didn't Rotech just get the compliance report from my CPAP machine? Avoid at all costs! read more

I've i've read what they said about the sweet girl in the office. Well, I hope that sweet girl's name is not Jessica or her supervisor Maria, first of all I was was caught that finally my oxygen concentrator portable was available. I went through an explanation that my doctors handwriting wasn't legible, but what happened was I got a copy as well and it looked perfectly fine to me . then she says in your own and your insurance declined that's it. I've got that part then I contacted my doctor and he resent the paperwork. I contact Rotech and let them know that he sent the paperwork and they said they got it and they also said I need the machines that they had here to be serviced and they came out at the beautiful attended to come out and service the machines named Charles excellent guy and he even said he would check on it for me as well. That would be the second time I've seen Charles then I decided to wait. He said he didn't know the time amount you know the amount of time it takes to do that, but he would check on it so I decided to wait. Last Monday. I got a call from Rotech. They told me I was approved for the concentrator and they would be at my house on Thursday. I was excited I made reservations for me to travel to Arizona to see my mom who has dementia and I was pretty excited to see her now that I have a portable concentrate that I'm I would become more comfortable with than a tank. Thursday comes, and I've waited all day with excitement no Rotech. I decided to call them. "JERICA"answers again. She looked on the file. She didn't know what what's going on. She didn't know what happened but she's gonna find out after about 30 minutes back-and-forth. She and I she hasn't found out what the problem is. Oh the guy forgot to do something this morning and they forgot that you know it looks like I was going through the same thing that I went with them. I've been through this before weird New forgive us forgive us forgive us. We got new workers forgive us forgive us forgive us. that's what I keep getting so I'd let her know I had bought it. I've been sitting around all day. What's the problem they say to me we normally can you get somebody to bring all the tanks in the big concentrate machine all this equipment to them and I said no that's the problem I hate getting into I take Ubers and all the tanks and they look at me like I'm like like I violated some type of love so I don't do that ma'am you know son said no she said well. Let me see what I can do. I'll call you back. Of course I've never got a call back and explained to what I had a plane ticket. She's supposed to help me and see if she can get somebody out there for emergency yeah yeah. I never heard from Jerrica again didn't even bother to call. No empathy. Nothing I said forget about it. I will call Well. She told me that they if they didn't do if they wasn't able to do it that I'm on the list for the next Thursday. They do apologize for that Thursday so I said OK. Don't even sweat it to see if you can get a ticket back for your airline, you know I couldn't because I got a nonrefundable ticket with this company I should've known better I should've known better. I wanna laugh so it's Thursday again right now no-show Boy did not go through those. You should've heard what they told me today I've heard three different stories two different Jessica and her supervisor and the manager Maria , Maria ,Maria, all these Marias never got it so then they tell me about a policy. It's called tapped out, tapped out as you if you have, I'm assuming from what Maria number two is trying to say it's a tap out policy I T this is already a long story as you can see it was very traumatic for me and I still don't have a concentrator. Oh, but I could get a fight any day of the week they love to go to tell word from word I thought I was doing the wall dance. I thought we were dancing as how we dancing fighting or what are we doing here? Let's just get the problem soft you don't want to talk to another woman named Maria. Oh my god what did I say that for I said, I didn't even believe you have to believe y'all all the same person to be honest I don't have a problem with the name Maria However I have a problem with unprofessional people that make up excuses when they're wrong and when they're too lazy to go and find out the correct information, especially when a patient has been through as much as I have been through and you don't listen to me I can't. if you could find another place to go or if you if you read this you already know what I'm talking about. My mamas name is Juana Maria. I'm insinuating only that the voice never changed.It seemed like the same person kept speaking to me and she just kept speaking louder and louder. I started to have an anxiety attack so We were done . I had already explained that stress wasn't my friend.. ROTECH PLEASE GET THEM SOME CUSTOMER SERVICE SKILLS. !!!!!!!! read more

I have been on hold for 30 minutes just for Refills on my patients oxygen. They need to hire more people to answer the phones.

Fast friendly service. I arrived a little early and got right in. I was fitted for a nasal mask to replace my current nasal pillows. There were several different options and the staff kindly helped me locate services when I relocate. The value is great as they work with my insurance. read more

I called twice a day for 2 weeks and never got what my doctor ordered. They kept saying my doctors office wouldn't respond to their requests and my doctor kept saying they sent rotech everything. I made a huge mistake when I chose rotech. read more

Rotech has had a new girl in the office and she's very nice and does her job well now. But what I wanted to put in was about a driver. His name is Charles. He works so hard and is so nice when he comes and it takes him half the time the others take. This company would be very wise to give this man a raise and take care of him. People like him make the company look good. You lose workers like that and you'll go downhill very fast. But I must commend them about the driver and the new hiring of the girl in front read more

Daniel ostendorf has been going above and beyond. Excellent customer service. Very knowledgeable

Long wait on the phone but excellent service once you get through. my oxygen machine died yesterday and within an hr of my call their tech Charles showed up with a brand new unit and minutes later it was set up and ready. He was pleasant and quick Thank you Charles for the prompt service call read more

Rude technician in henderson bothering neighbors. Sits in middle of road, revving engine, speeding in restricted access street where limit is 5mph, peeling out. 1st time is careless and 2nd time is harassment. Would you want someone like that helping you or your loved one? Chances are someone like that leaves with more than the rental equipment. Check out their reddit reviews, its pretty revealing. read more

Terrible service with mostly no shows... Rude sales and service personnel... Old ugly equipment... Stay away.... Never follow through on equipment necessary. Do not let your case worker use this company.... Stay far away! read more

I have a 34 yr old son who is Autistic and was recently diagnosed with Sleep Apatheia. I have been helping him with his Drs appointments and now his appointments to get his CPAP Machine. This process is overwhelming for him, and completely new to me so we have had to make MANY calls to Rotech to get his insurance figured out and the machine ordered. I want to personally Thank Renee F for always being so Helpful and Patient when I call. She went over the process with me to get my sons machine approved through his insurance and followed up when his approval came through. She made the whole scheduling process easy and answers all my questions every time I call, and I call a lot! Her customer service has been 5 stars for sure!!! I can't Thank Rotech, and especially Renee F enough for being so professional and kind in guiding us through this process. We appreciate you!!! read more

On HOLD forever and then there is a hangup. I guess I should just call 911 or die. No service done on my concentrator in over 2 years.

Working with Rotech has been incredibly disappointing. I was placed on oxygen support for a limited time. When I tried to schedule the equipment for return in February 2025, I was told that I needed a doctor's note to end the prescription. After obtaining that note, I called to schedule pick up again. At that time, I was informed that I could have signed a document in February that would have allowed for the equipment to be picked up then instead of waiting months to see my primary for the note. In other words, I could have avoided several months of charges for equipment that was not being used and was no longer needed as of February 2025. Regardless, now with the note in hand, I scheduled pick up for July 9, 2025. Rotech could not give me a time window for the pickup, despite it being the following day. The representative told me that the driver would give us notice when they were on their way to my home to make sure that someone was available to give the equipment to the company. The driver did not do so. In fact, that notice did not come until after the driver arrived to my home and left without the equipment. I have tried to call to reschedule twice now, only to be left waiting for a representative for dozens of minutes before I have had to end the call. Rotech (corporate) then called me today, and the representative could not understand what I was explaining to her regarding the situation. She started to become very rude, at which time I told her that I'd be hanging up and calling the local office. I did that just now, and to the representative I spoke with, thank you for helping set up a pickup date and giving a range for pickup time. You were the only helpful person in this saga to date. However, I have paid nearly $1,000 in the past few months for equipment that was not being used, was not needed, and could have been picked up if the AMA was offered to me in February, when I initially asked for the equipment to be picked up. It is outrageous that a company--one that most likely caters to seniors or people that are chronically ill--is being operated like this. I'd be happy to discuss my experience with any executive at Rotech, and in fact, have requested such a call. read more

Everything needs improvement at this place customer service is terrible! Very rude and not knowledgeable about what the patient needs.

Called 4-5 times to have equipment picked up from our residence. They continue to put it off. Wife hasn't required the oxygen the entire month of January. Now they put off pick up until February. I'm sure the insurance will be billed for January read more

My father passed away and I have been trying to get Rotech to pick up his equipment that Medicare provided. They said they were sending someone and I stayed at home all day waiting for them and they never showed up! I tried reaching them and they now won't respond. I will contact the health department to see if they will take it. I am not responsible for their equipment, just trying to turn it back in. **Per the robo response below, you have been contacted already and a pickup was setup, you never showed up! read more

I highly recommend Rotech Healthcare (Summerlin), Mike (Tech) and Renee (Office) for my new CPAP machine. They answered all my questions (insurance, copay and technical) clearly and professionally. And I found them more responsive and customer-friendly than my previous CPAP provider. Thank you Mike and Renee. Donnie S. read more

They have the most awful customer service. The person I spoke to sounded like a mean and frustrated middle age woman. Hopefully, life will improve for her. I guess when you have no choice in how or who I receive my product from, we the public have to deal with it. If I had a choice in how my medical insurance and money was being used it definitely wouldn't be from this place, based on my experiences and calls. Good luck to everyone who has to deal with the unprofessionalism. read more

I would like to thank Rene Gallego for his exceptional service in setting up Oxygen services for my wife.. He took all the time I needed to feel I was schooled in all the 3 types of oxygen apparatus available.. The main unit, the portable unit and the bottled oxygen as a backup.. His recommendations allow us to have full house use in the rooms we needed.. Great job.. It was a pleasure to work withRene. My opinion is he is a valued employee of Rotech.. Mike D. Henderson NV. read more

I started an order with Ro-tech on February 17 and here it is March 10 and they're telling me it'll be another 10 business days after I signed the form before they ship out my CPAP machine. When you call service number they said they have to ship your information over to somebody else then they have to review it then they have to send it to somebody else and then they'll email you the form to sign. Just pour serve customer service would not recommend them. read more

Rotech did a great job. They came to the house quickly after my husband got out of the hospital. Rene did an excellent job helping me set up the oxygen concentrator making sure everything was perfect! What a sweet and knowledgeable guy! Thanks so much! I highly recommend Rotech and Rene! read more

I find them difficult to do business with in a timely manner. I've called twice for replacement supplies and have yet to receive my order

This should be a ZERO star review. In October I did a sleep study test. Early November, BEFORE I had even received the results from my primary care physician, Rotech called me to set up a pick up for my sleep apnea machine. I said I had an appointment with my doctor at the end of the month (Nov 30) and I would not accept any machine until I had received the results of my sleep study test. A week later and still before my appointment they called again and I told them the same thing. Still, they called once more before my appointment and again I had to tell them I wanted to speak with my doctor first. At my appointment my doctor tells me I have very mild sleep apnea and losing a few lbs would cure it and she doesn't think I need a sleep machine. Great! Rotech calls the next week and I tell them that I don't need a machine based on my doctor's review of the results. They the employee gets antagonistic and say "what's the name of your doctor because we have an order from XXXXX" and I responded , "Oh, there's your issue. That's not my doctor. That's just the company I did the sleep study with." The Rotech employee apologized and said they would make a note and void the order. And yet, today, I have received my FIFTH call from them and once again have had to tell them I'm not getting their machine as it was not prescribed by my doctor. This company is relentless and doesn't know how to take "no" for an answer. They are just trying to scam people out of money as well as the insurance companies. This place's employee policies are to try and fraud people and the insurance companies. read more

The customer service is exemplary, Renee was very helpful on the phone and then when I came in to pick up my order she was so thorough with everything. I have two patients with Rotech and the local branch has always been pleasant to work with. I highly recommend for your medical supplies. read more

I really appreciate Rotech for their kindness and thoughtfulness they listen to me and took the time to explain to me . This is my first time with my Cpap ,I really appreciate the staff workers D'Ante, ASI, and Renee. Your the best good team work thank you very much Happy Halloween be safe read more

Just wanted to say thank you to Crystal, who was so helpful and informative about how to use and maintain the breathing apparatus. She answered every question patiently and professionally and made it clear I could call her anytime if I needed additional help. Because of my interactions with representatives like Crystal, all of my interactions with Rotech have been positive, pleasant, and productive. read more

Don't waste your time with Vital Care, I really wished Nevada Sleep Diagnostic did not refer me to them. I had really high hopes, but after 2 weeks of runaround. I feel like they rather have me die than take care of the of the customer. It's been nearly 3 weeks, I have yet to get any results regarding a new CPAP device. Every week it's something else. The first week was they couldn't process because they didn't have the insurance information (why didn't you guys ask that in the first place?) Then they needed all the sleepy study, prescription and face to face notes, which was faxed initially. But they did not receive it because I was given a different fax number. But the thing is, they wanted me to call my doctor to have them fax it. Why isn't there someone handling my case to reach out to them, why am I the middle man??? So now I called 12/02/19, (so it's the 3rd week now) they Kimberly called me on 11/27/19 regarding getting the USB data for my previous CPAP machine. Again, why didn't they request this information initially?! Now they want me to get ahold of Nevada Sleep Diagnostic, and have them send the data. Really? Whos handling my case and why can't they reach out to them?! read more

It was a unreal company. Calling me on July 16, to tell me we were ready to go! They had everything ready for a transfer. Then finally on August 14, 2024, a representative called me to say my in oxygen concentrator would be delivered the next day on august 15, never showed up never heard anything at all. called my insurance to see what was going on? Oh there calling you within a hour? 5 times I was told this never got a callback, then on the 28th of august. I talked to someone at alignment that said I owed them money???? That was it I'm now searching for a reputable company that's it enough!!! read more

The worst company. Driver was supposed to call and set up an appointment. I and my wife both have Covid. My wife is on oxygen which is why we need this horrible company. Their delivery driver shows up. I have a sign on my door saying I am sick if you need me please call and my phone number. Instead he keeps ringing the bell. No one knows who or why as they never called. I finally get to the door and I'm shocked. I'm also in my underwear. He tries to walk in. I said excuse me you were supposed to call. My dogs are out. Why didn't you call and set a time like your office said you would. He said no that's not how this works. I said I'm sick my wife is sick you can't just come in. His exactly words were "Its now or never." I said never and slammed my door in his face. Your punk driver needs to learn some respect for people. You company needs to do what.they say they are going to do. Not what ever your crap driver feels like doing. Tried to call the office and of course they are close. Which explains his no fear attitude. I then got a messaging service hung up on me as I was talking. Do not use this company they are trash. read more

Too bad I can't give them zero stars. Their service is spotty, their "customer reps" want nothing to do with customers; and when one actually talks to them they simply threaten you to take away your machine. These people suck (big d**k*y d**ks). The sleep pap machine my wife received is ok, but the personnel are little Hitlers, and WILL NOT listen to the patient. While a RN at the VA I got spit on, called names, threatened, swung at, among other things. When you call these weenies, the little girl on the other end says "don't raise your voice I will hang up on you." Guess what, you are dealing with the public -- a public which has just been told you are about to seize a medical device, making them short tempered -- and need to grow a thicker skin. By hanging up on patients, this is how you get your company sued, and you lose big. Losing big results in you losing your job. Better idea -- grow a thicker skin, and LISTEN to the patient and help them. After all this, the little girl says "I can send you to a representative" and then you get placed in another que for another twenty minutes. read more

THEE WORST COMPANY EXPERIENCE EVER! No one ever, ever, never, never answers the phone in Las Vegas. I'm calling during normal business hours and no matter what option I push - it goes to the same "leave a message" recording. I leave a message and they MIGHT call back way later/after hours. I need help their help during business hours when my doctors office is open so we can get the correct products ordered. It's a complete twilight zone experience. I drive over to the location and they are out of oxygen tanks! I wish my insurance was approved with a different company that actually provides customer service. DO NOT USE THEM IF YOU CAN AVOID IT! My problem still isn't resolved after two weeks. read more

As if this nightmare company couldn't get ANY worse, I made the decision with my doctor to discontinue use of the machine. Since then, I've returned it, and then several weeks later get a NASTY letter threatening legal action, insisting they've been trying to contact me to return the machine, that's I've ignored them, (Projection much?) etc. Just a disgusting way to treat your customers Rotech. I emailed Serena who thankfully responded immediately and told me to disregard the letter they have the machine. But would I think it would end there? No....... Several weeks after that, I get an email saying a payment is about to be processed.....for the machine/equipment I no longer have. So I forwarded it to Serena and Sean saying not to let this happen. I received no response. And wouldn't you know....here we are.....I have a now fraudulent charge on my card for this. I am reporting it as fraud because that is what this company is. I'm at a loss for words for how to express this nightmare. Someone please form a competition and put these people out of business. read more

***UPDATE: Spoke with someone again today and now I was told they don't take prescriptions for pediatric patients what the hell. Why would you take the prescription in the first place then along with the chart notes from the pediatric hospital?! Now a month is wasted they shredded the rx script so now I have to take my kids back to his doctor to fill out another prescription. This whole experience is unprofessional and disappointing Horrible. It's been a month since I dropped off my sons prescription and still haven't heard from them: I've been calling and it's always the same they have trouble finding the prescription and when they do find it they say they will forward it to the right department to process it and I'll receive a call in a few days when it's ready. I never receive a call from anyone. I have a feeling the lady in the front messed it up because when I dropped off the prescription she was all frazzled and then just said they'll call you no confirmation no nothing showing that she actually sent in my prescription. At this point I want all my information back and rx script which they better still have and will go somewhere else. I'm waiting for a call back from corporate now. read more

Here's the update on my 7/24 review:: Facts: 1) Rotech failed me because AGAIN no one came to pickup the equipment even thought it was scheduled a week ago. 2) We all waited all day and by 5Pm, we decided to contact Danielle who is the sales person. We explained to him that we have been beyond frustration and asked for his help. He said he was in sales and couldn't do anything about it and we asked if he could check for us to see if the pickup guy was aware of the scheduled pickup. Then he said no pickup today, 7/24. 3) a few minutes later, Robert called and said he read all the notes and no one was available to pickup but he's supervisor, he would do the pick up before going home, that was about between 5:30pm. Robert came and did his pickup and told me the pickup order still showed the wrong address. OMG - Rotech are you for real?????? Robert provided the receipt to validate the pickup and when he left it was after 6PM. 4) Yesterday, 7/26 I received an voice mail from Rotech asking me to call back. Why? Why did you want me to call back? To attend Rotech summer cook out???LOL We don't know we should laugh or cry about the way Rotech conducts the business. The way Rotech has been handling the service starting in January 2023 till July has been outrageous and never for a minutes to consider to do the right thing for the customer. Only$$$$$$$$$$$$$ n their eyes ` Billed our insurance for no services being provided from March to June of 2023. Readers if your medical professional sand you to Rotech for your medical needs, please be careful who you should use for the delicate services. read more

MEDICALLY DANGEROUS-impossible to reach licensed clinitian; just "unlicensed receptionist" who provides medical advice to patients and instructions to sit by phone for entire day to wait for callback from a licensed clinitian as instructed by an "unmonitored" email addressed message. read more

Rotech will over charge for supplies just to gouge the insurance company. I haven't had to pay for anything for a year since I got my CPAP because Rotech would accept the allowed amount by insurance. Now, out of the blue, they have jacked up prices out of greed. Why do I say greed? I can find services and supplies at a much lower cost than what they are asking. I'm now shoppiong around. This month I got a bill for supplies I have not received. Got a bill last month for other supplies they could not explain. Starting in June and July I'm now getting billed. Do not use this service. They cannot be trusted. read more

My mom is getting billed for oxygen that she is not receiving. They stated they will keep billing her until she get a note from the doctor stating she dont need it. They havent been replacing the tank but are billing her for it. They even show it in their system that she hasnt received any replacements. And they charged her $50 to cancel it aswell? I talked to my moms insurance and sent them a copy of my bill and they are looking into it. She only has the concentrator. This is outrageous. read more

Called them to pick up 20 oxygen bottles my mom no longer uses. Left them all on the front porch of the house we just moved out of, ready to go. They can, left ALL THE OXYGEN bottles on the porch, and left a door hanger saying "sorry we missed you" WHY DIDN'T he just take the oxygen that clearly say "Vital Care" Useless read more

Rene was great and explained everything..................aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa