Let me start by saying the dentists are wonderful. I have been going here for over 10 years. Since moving to their new location and adding new workers, I've noticed a real disconnect. I've canceled appointments days before scheduled appt and gotten a desperate call from them asking why I hadn't kept my appt. This has happened more than once. As I said, total disconnect. I am thinking of moving on to another dental practice. read more

I knew from the initial bizarre phone call that I should have trusted my gut instinct! They not only sounded like an overseas AI based customer service hotline, but they totally lied about accepting my insurance. They screwed up my appointment time - and when I finally made it in, the receptionist came over and confidently made me aware that they unfortunately do not take my insurance, but no worries it will only be $79 for today's visit. SCAM! Such a waste of time and energy. Especially on those bizarre initial phone calls and texts. Ughck. read more

This practice is a rip off. They perform unnecessary x-rays. My daughter injured her face and I wanted to check her front tooth. They subjected my child to unnecessary x-rays by x-raying her whole mouth and then having additional x-rays to check her front tooth. When I asked about the full mouth x-rays, they said they couldn't tell me about the other teeth because I only came in for the front teeth. Plus I ended up with an additional payment that my health insurance did not cover. I should have read the negative reviews first! read more

I had a very disappointing experience at this dental office. When I arrived for my appointment, I was asked to complete an annual medical questionnaire. I explained that I did not have my glasses with me and was unable to read the form. The receptionist, Heather, responded by pointing out that I had completed the sign-in sheet, in a tone that I found accusatory and dismissive. I explained that I was familiar with the sign-in sheet and that the print was larger, but that I could not read the medical questionnaire. After being asked to wait, the receptionist returned and again insisted that the form be completed. I reiterated that I was not refusing to provide the information; I simply could not read the form because of my vision impairment. I was then told that the dentist would not see me unless the form was completed. What was most troubling was that no assistance or accommodation was offered. No one offered to read the form aloud, help complete it based on my answers, provide a larger-print version, or suggest any alternative. Instead, I was left feeling as though I was being treated with suspicion rather than understanding. As a result, I left without being seen and without receiving the dental care I had scheduled. Patients with vision impairments deserve to be treated with respect and provided reasonable accommodation when needed. Unfortunately, that was not my experience here. I like Dr. Rotem. However, based on this, and several other disappointing interactions with his office staff, I think I would benefit going elsewhere for my dental needs. read more

All about the $$$. Bad attitude Every time I go there a new issue with teeth and the old ones not even mentioned. Amateur dentist lack experience Less than one star read more

Initial visit, new to New Jersey. No recommendations to guide me. First thing they did was take a panoramic Xray of my teeth. NOT in my plan. My bad...shoulda checked. But aren't they supposed to? Visits have been rudimentary, mostly. Recently I had a concern about one tooth. Told it was needing to be extracted. My Advantage Insurance (let's not even go there...) did not cover extraction, but I was leaving town for an extended period of time, so to be safe, I had it pulled. Cost $1100. Looked up ICD codes...typical cost...a few hundred bucks. Time to go back for implant. Unable to connect with Insurance person in office, Ada, because these guys have a brick wall front on their phone system. I talk with easily recognized accent from somewhere far away, hard to understand, and hard to get in touch with office unless call taker asks a lot of questions. I don't like being grilled, I like to speak with someone in the office...uncomfortable feeling about this. I challenged the call taker...was he educated in dentistry, was he a company Insurance consultant? Etc. Dropped Ada's name and as per usual she is not available (x3 or 4 so far in the past) And this time she is on vacation this week. UGH! I call to find out if Delta Dental covers me with Rotem. Come to find out that they don't take NJ Dental coverage. (Delta Dental may have some coverage, I'm waiting for Danielle to call me back with the bad news though...as it didn't sound too positive). And she confused Delta Dental with NJ (state) Insurance plan. So: -Doing expensive xrays I don't have coverage for (they did drop the cost for that). -VERY DIFFICULT to get to office personnel, directly. -Insurance person in office has failed to get back to me at all ,over an extended period of time. She used a back office number to call me and left a message, but I had to go through the brick wall to get her back on the line and never did succeed. Back office number is main number but last zero is replaced with a 1, I believe. My quote for the whole thing (extraction/implant, extraneous costs listed...$5680. Care Credit is good for small payments, but no way can I pay this off in six payments. Looking elsewhere. Buyer beware!!!!!!!!! read more

Today was our first visit to Rotem Dental Care Had an appointment for 8:30 am, arrived at 8:20 am. We filled out the paperwork and handed it to the receptionist. The receptionist tells us our dentist was running late. The dentist would be an hour and a half late. The receptionist was very nice and professional. She was the only dentist in today. There was no other dentist to see. Being so late is unacceptable, 15 to 20 minutes you can understand. An hr and 1/2 there is no excuse. Unless God forbid there was an accident or weather related. We were left with no other choice to go back home. Just very dissatisfied. For it being our first visit, it wasn't a good experience. One star because receptionist was nice. A telephone call would have been nice so we didn't have to waste our time going there. Arthur Nelson read more

I needed a root canal was in pain They can only give me an appointment a month later and they wanted $725 upfront I put it on my car. They charge me $735 because of a 3% service charge even though my appointment wasn't until a month later then gave me a hard time because I wanted a sooner appointment because of the pain no one ever returned my call. read more

After paying close to $7000 for an implant, the first one was too short so they did a second one. Now two years later and I have to get the thing done over because not only wasn't it put on correctly but it caused pussing and inflammation. Have to put out another $2000 to another dentist to fix it. Absolutely disgusted ... read more

Went for teeth cleaning for the first time there. Hygienist had problems taking an x-ray which they said I needed for a tooth problem I had. Had to call in another person to do it. They also mentioned I needed a tooth extraction in the back which I figured I would. The hygienist then proceeded to clean my teeth. Before I left I went to the desk to make a tooth extraction apt. They said it would be $500 paid right now to set up the appointment. Who bills you before you get it done???? I said forget about it. I left and noticed in the car mirror I still had black plaque on my front bottom teeth. Was so upset. Made an appointment for another practice to get everything done. read more

Rotem Dental was amazing. I was able to make an online appointment quickly, fill out the forms, and be seen within 1 hour. The staff was friendly and the procedure was painless. My dental hygienist was bubbly and explained every step to me. read more

They took a deposit of $250 for a future tooth extraction. I canceled that procedure the very next day because something did not seem legit to me. 13 days later and, I still did not receive my refund. They wanted to charge a 3% credit card fee, so I wrote out a check instead. What big corporation does that? Then, I needed my records in which they charged me $25 for. The images were so blurry, my dentist couldn't even use them. He had to take his own anyway. Money thrown in the trash. Find a small dentistry, as this place only sees dollar signs! read more

Was charged 45$ cc charge when I was there and not informed of such. The dental experience was alarming and painful. I felt like I was water boarded with the position of the chair. After returning for permanent crowns, I explained I lost a filling. Thry took X-rays and said tooth needed to be removed. I was given a care of treatment plan which stated my out of pocket would be $127 after insurance. I received a call from the office trying to change my appointment as well as telling me it will be $500!!!!! I told them what I was told to pay (127$) and I'm not going to pay anything else. I received a lett in the mail saying they are not able to satisfy my needs and to seek another dentist!!!! They are a sham and are just a dental factory!!! I'm prepared to speak with an attorney on their scam payment processes read more

As a 14-year private practice owner, Licensed Clinical Social Worker, and Business Consultant, I strongly recommend that this office hire an office manager or financial manager--someone clients can speak to about concerns. After multiple requests, I was never able to reach anyone for assistance. I was shocked by how this business operates, bouncing patients between the dentist and the front desk, both of whom seemed frustrated with each other for lacking information. I encountered confusion, miscommunication, and a lack of accountability. On at least two occasions, I arrived for an appointment only to be told they couldn't provide the promised service and was sent away. While the staff is kind, they clearly lack the necessary support to manage logistics effectively. This is a management issue. Without someone overseeing client satisfaction and operational flow, this practice risks becoming nothing more than a cash-driven system. For example, I was advised to get four crowns. I started with one, approved a quote, and confirmed the price with the front desk multiple times before scheduling my appointment. However, when I arrived, I was suddenly told the price had increased by hundreds of dollars due to an insurance adjustment--without any prior notice. When I asked for time to verify this, I was told doing so would result in me losing my appointment. This is unethical. Additionally, the fine print on the invoice (in near-illegible small print) stated that prices could change at any time based on insurance. I asked if they would honor the original quote, but they refused, demanding an extra $300. If I didn't pay that day, they threatened to throw out the crown. I was appalled--rather than honoring the agreed-upon price, they preferred to waste the product unless they could make an extra 25%. Following this experience, I consulted multiple other dental offices. Three different providers quoted me a price that aligned with my original quote from Rodem, not the inflated one they later demanded. More importantly, after further examination, a new dentist confirmed that I didn't even need the additional crowns. I ultimately switched to a practice in Freehold, where an office manager handled everything professionally and transparently--completely unlike my experience at Rodem. I'm glad others have had positive experiences, but if you require anything beyond routine care--especially if you have chronic illnesses, complex concerns, or need clear financial communication--I strongly recommend going elsewhere. This review should come as no surprise, as I voiced my concerns to staff and received no response. Based on their replies to other critical reviews, it seems this practice prefers to dismiss complaints rather than take responsibility. A reputable business should use feedback to improve, not deflect blame onto customers. The best response would be an acknowledgment of these issues and a commitment to ethical, patient-centered improvements. - Company responded about a completely different topic on google reviews- saying they stand by their diagnoses code- which I never talked about. Oddest behavior to just deflect and answer a completely different comment. Good defense mechanism! read more

My husband had a tooth extracted , they told him it would be $812.48 out of pocket so he paid it , 2 months later they sent a bill for another $182 when he called to ask why they said the insurance only paid $300 !! WHAT??? For a tooth extraction?? Total rip off ! They just lost a customer and I know they don't care sadly ! Don't trust when they said it will only cost this , then they back door you .From the reviews it seems this Ron guy has his hands full apologizing to all these BAD reviews! Maybe the state board of dental directors should be notified about what's going on here with the billing and lack of response from patients. read more

Ohhhhhh these statements are 100% true. Who said anything about an emergency charge? The $295 was what I was charged for the initial office visit and X-rays. Below is a screen shot, from Rotem dental. Speak with your patient coordinator Allison. Also speak with your office manager who I called and told her about this disaster of an experience. Instead of offering an apology I guess it's expected that Rotem Dental is trying to say that "they can't located this patient". What about all the other negative reviews? Are they fake as well? Your practice is a joke and I'm calling you out on it. You don't want these reviews, than don't be so sketchy and just plain bad. read more

Rotem Dental Care - Rotem Dental claiming they couldn't locate my patient record. Rotem Dental also said they do in fact forward former patients records. - Cosmetic Dentists Near Me - Toms River, New Jersey

My daughter had her first cleaning/office visit on 1/9/2025! I just wanted to say amazing! From the second we walked in the door to when we left. ALL STAFF were so kind, patient, and explained everything to where my 4 year old understood. I appreciate everyone being so sweet! She's already asking if she can go again soon! Much love, The Lennons read more

Last year we followed our Dentist from a different practice to her new position at Rotem. The service was very good and of course we loved our Dentist. At the 6 month mark we returned for our cleaning and exam and we're told our dentist was not in that day and we had to see others in the practice. Ok, I guess my fault even though we previously booked the visit with our Dentist scheduled as the provider. They told us they would put on our file we only want to see our dentist as the provider. Next cleaning we smarten up and call the day before to make sure our dentist will be in to service us. We are assured no problem. So we show up for the appointment and of course our dentist isn't there....she comes in later. We are offered the opportunity to wait. My wife waited....I'm history. read more

THANK YOU for taking care of my dental emergency not only medically but with the comfort and care you provided. From the moment I arrived, Callie took exceptional care of my insurance and new patient registration needs. She went above and beyond to track down my new insurance information and provided me with copies of my plan for future visits. THANK YOU Dr. Rotem for treating me so quickly and a special thank you to the dental assistant who held my hand and provided comfort for me during the procedure! I have always been scared and anxious of the dentist but the care and service I received at Rotem dental has changed my comfort level. You have a new patient for life! THANK YOU!!!! read more

Rotem Dental Care - Cosmetic Dentists Near Me - Toms River, New Jersey

Staff is nice but billing department are theives, three times they treated me to only tell me months later that they don't accept my insurance. You never see an EOB from them. They send you a bill for an astromical amount without warning . I would not recommend them for anyone. Whether they accept your insurance or not. They had the nerve to send a billing person into the exam room with a portable credit card machine to collect money. Very impersonal. read more

I went to Rotem dental with the best intentions. I was so disappointed. I have permanent bridges and was told I had 3 cavities which I understand, but I was told they would have to break the bridges and might have to have implants. WHAT!!! I was told the first estimate was 17,000.00. They said they someone would work up the numbers after speaking to the insurance and I never heard a word. So I called another dentist and asked for my X-rays and was told even though I already paid for my x rays I had to pay 25.00 for them to email them to me. Avoid this business! read more

The care was amazing , no wait time , friendly staff. Welcoming feeling and doctor was very informative. Definitely recommend.

worst dental practice ever. especially Dr. Amin. they do NOT care about their patients one bit. all they care about is money and then when you do have money they still will leave you in pain for weeks on end!!!!! wouldn't even take my hamster there!!!!!! read more

I paid $6,500 out of pocket for dental work while my insurance was being ran. A year later no money had come back to me. Insurance fraud! I called 5 times and get rushed off the phone saying a manager will call me back and never did. INSURANCE FRAUD! read more

Again I went to Rotem dental and was told I have a bad infection in one of my teeth, only to send me out with a referral to see a endodontist. Didn't prescribe me any antibiotics for this infection. Only a source of income from Social Security anyone knows I can't afford to see one. I feel they should have at least prescribed a antibiotic read more

The people /-employees are nice,.. and the service is good..(didn't have to wait too long,.. etc),.. but their prices are outrageous! Need a couple filling due to a couple of cavities,.. but each filling is over $300 dollars and my insurance (Delta Denta) only covers about $88 dollars & the rest is "out of pocket." One root canal costs over $3,000 dollars. It's ridiculous!!! read more

They are the best I was always afraid of going to the dentist but when I went there I didn't feel a thing I would definitely go back again read more

Rotem Dental Care - Cosmetic Dentists Near Me - Toms River, New Jersey

I absolutely love Rotem Dental Care. My dentist was so friendly and my hygienist did a great job too. The office is clean and it was easy to schedule my appointment - I didn't have to wait long at all. Thanks for making my smile brighter today. Dr. Feliz is helpful and her name actually means happy in Spanish - that's cool. read more

This dentist office did not call back after we made an appointment, also we informed them we would need a prescription for amoxicillin to be taken one hour before treatment. The office was asked to call it in three different times, they never did even after three calls. Now is the dentist hiring former Walmart greeters or DEI rejects. We will never try to do business with them again. If you can AVOID this place like the plague. I give them a minus or lower if possible. This is the office on rte 37. They try to suck you in with a $79.00 cleaning, x rays and checkup. read more

Very good care. I need implants and although they are expensive if you pay cash they will give you a nice discount.

Rotem Dental Care is a top tier dental practice. Dr Feliz was my dentist for a crown. She was absolutely amazing! I felt absolutely no pain and she did great work. They explain the cost to you before you agree to the work so there are no surprises. If you want top notch dental care for a good price then this is the place for you!! read more

This was my first visit at Rotem Dental. The place was very clean. The staff was friendly and efficient. They were also extremely thorough. I would recommend them. read more

Had a consultation at Rotem Dental. Was extremely pleased with the staff and the Dentist I met with. They were friendly and made me feel comfortable and put me at ease. I would recommend them highly! read more

First appt. to re-clue a crown, waited 45 min in dental chair for dentist. Second visit for a cleaning, waited an hour and 15 min in dental chair, for dentist after cleaning, told dentist dont do examination, never returning, told her how long I was waiting, all she said, they are understaffed. This place is like a factory line , by 10:30 there was almost 50 check in pt signatures. Took 3 phone calls to get my xrays emailed to my new dentist. Terrible! I would never go there again, or recommend this place! read more

My husband had a tooth extracted in October.. they charged him $600... outrageous!!! He has Atena insurance. The person processing him out told him he wasn't covered and had to pay by credit card. He was late for work so he did. It is now 2 months after he was there.. calling them numerous times asking them to send an itemized bill to the insurance company so he can get his money back.. He was told they would but of course to date they have not!! He had to go back, in person, and get a copy of his bill... they again told him they would fax it but they did not!! The office workers in that place should all be fired for incompetence!! Instead of calling the insurance company herself... she asked him to pay... pure laziness!!!Still fighting with the office he asked to speak with the manager... of course no one called him back!! This place is a disgrace!! He will never go back nor would we ever recommend this place!! read more

Every single bad review on here is dead on. I'm sorry I did not review this before the visit. This is a conveyor line of poorly trained staff, and unethical business practices. Maybe most people don't notice and that's how they stay in business...but wow this was really bad. Go elsewhere. read more

In response: If your office needed my X-rays for this consultation they should have asked to have them sent over from my dentist before I took off for a 12:30p week day appointment. No apologies from anyone there. Additionally, your Dentist could have met briefly with me to inform me of the services you offer and book another appointment when my X-rays come over from my Dentist. Original: Wasted my time. I have a regular dentist and don't have any teeth problems. I wanted a consult for bonding or maybe veneers to give my teeth a nicer look. Girl on the phone books me my "option" their fancy name for "appointment". At the appointment and they tell me they have to get X-rays and stuff. I told them I don't need X-rays I just want a consult for a cosmetic procedure. I just had my regular check-up a couple of months ago. Then they say we will do a consult if you can send over X-rays and make another appointment...No thank you! I will just go somewhere else. You just wasted my day! read more

Dentists are good, Hygienists are good. Accounting is the problem here. You can expect to pre-pay for service here, that is policy . You can also expect accounting on a third grade level. Every visit ends with an error in accounting. Errors in data entry, credits mis-applied and payments not captured. I spoke with Dr. Rotem about these problems during a routine visit and he told me to speak with him If II they weren't reconciled. After a recent visit I wasted time speaking with a young woman in accounting who could not reconcile a previous payment. I told her I would call back the next day when a supervisor was available. I spoke with accounting on the phone the following day and was on hold with several people for about 15 min. Finally a woman picked up and I asked if she was an accounting supervisor. She gave me a ridiculously long title that had nothing in it about accounting and I asked her if she was a supervisor. Condescension and attitude followed and the conversation ended with asking for Dr. Rotem to return my call. I have not heard from Dr. Rotem. I have a pre-paid account with un-used funds in it. I am choosing to walk away rather than have a stroke dealing with self important un-qualified people with attitude. And all of these problems were simple math. Yes, they are that bad! read more

Dr. Tawadros is exceptional! She extracted 2 of my teeth that went bad after having dental work done elsewhere before going to Rotem Dental. She was so gentle I did not feel any pain whatsoever, and I have had several teeth extracted in the past. She asked me several times if I needed more novocaine during the procedure & I find her to be very kind & compassionate. As someone who works in the medical field it's rare to find a dentist who goes above and beyond for their patients. I highly recommend Dr. Tawadros & Rotem Dental! read more

Awful office manager rude and a stole my money. Did not inform us that out of network was we had to pay the bill completely when in network it was 0. Also had take their insurance and I paid in full yet did to provided the service at the contract/price on their insurance read more