Communication poor hired them to do demolition of my home I was slow after my fire to commit but…read moreonce I did it appears many other jobs ie frozen pipe cleanup too priority they hired a demo guy Chris met with them then nothing was heard for weeks I finally got a message telling me how busy they are. Did meet the demo guy Chris sorry don't remember company but my son got involved and instead of calling me about my son they let it go for to long and told me that Chris no longer wanted the job because of my son. Today 3/17 I talked with Andrew the project manager who told me Chris told him he no longer wanted the job on Friday 3/14 but no one called me I had to find out by calling them. When I asked who else could do demo and that my road is not posted for heavy loads and not sure who told who what and someone is not being truthful they said well I guess you should find someone else

Quick service, excellent work. Had water coming into basement. It was up to two inches in whole…read morebasement. Called Bouchard Cleaning and Restoration. They came quickly, throughly remediated water in basement. Put fans and heaters to help dry out leftover water. Josh was great at keeping me informed of the whole process, and was great at follow up. Because they acted so quickly there was no mold or damage to the basement. Walls and baseboards saved! Highly recommend them.

I reached out to Brandon over a year ago to put up a fence around my front yard and a porch on the…read morefront door - connecting them to secure everything together. He and the crew gave me a full price estimate and timeline on the project, asking for half the money as a deposit, also to be used for supplies with the other half due at completion. It took me a few weeks to obtain the building permit required for my porch. He kept in contact with me through that process to ensure we were on the same page and he could start as soon as I got everything in order. Brandon and the guys arranged to start on a day that worked for me, starting at around 9am to sunset everyday until both projects were done. They were profession and courteous through the whole job, only leaving behind sawdust in the grass. Great group of guys. I later had them come back to replace an 8x12 section of subfloor, main door to the house and floor tiles for the kitchen/entry way. Same experience as the first job. I have them scheduled again for this spring to renovate two bathrooms and replace some windows. Apex Construction is one of the best representations of a Maine local business I've seen in a long time. You'll end up keeping their phone number in your contacts for your next construction project, for sure. I reached out to Brandon over a year ago to put up a fence around my front yard and a porch on the front door - connecting them to secure everything together. He and the crew gave me a full price estimate and timeline on the project, asking for half the money as a deposit, also to be used for supplies with the other half due at completion. It took me a few weeks to obtain the building permit required for my porch. He kept in contact with me through that process to ensure we were on the same page and he could start as soon as I got everything in order. Brandon and the guys arranged to start on a day that worked for me, starting at around 9am to sunset everyday until both projects were done. They were profession and courteous through the whole job, only leaving behind sawdust in the grass. Great group of guys. I later had them come back to replace an 8x12 section of subfloor, main door to the house and floor tiles for the kitchen/entry way. Same experience as the first job. I have them scheduled again for this spring to renovate two bathrooms and replace some windows. Apex Construction is one of the best representations of a Maine local business I've seen in a long time. You'll end up keeping their phone number in your contacts for your next construction project, for sure.

I've personally had flooring and shelving done by this team and am pleased with the work.read more

This company's employees are very dependable, professional, and served above and beyond. The work…read moredone exceeded my expectations. This is one of the better contractors in the Bangor area.

A friend of mine has been dealing with Paul Davis Restoration (Keith Trembly Home Solution) for two…read moremonths regarding an insurance claim. They came ripped up flooring, tore out Sheetrock, left driers in place. They returned and removed the dryers and...NOTHING! The home has exposed studs, exposed, insulation, exposed wiring, a mix of flooring for TWO MONTHS!! The house is the same way it was when they left. About two weeks ago they called and said that the person scheduled to do the job quit and they would be back in touch. So today they called my friend and said the insurance company told them they couldn't do the "rebuild" (yes that's correct because the insurance company has suspended them from further insurance work which KTHS/PDR failed to say but the insurance company did say). I've heard really good things about KTHS/PDR but actions speak volumes and in this case they are saying NEVER USE THEM IF YOU NEED WORK DONE.

Anthony and his team were onsite within hours of my initial contact with ServPro to address a water…read moredamage situation at my home. Anthony truly went above and beyond to ensure all material damaged was removed and he saved expensive hardwood floors through an extensive drying process. He provided updates on a regular basis and was very responsive to any questions.

Let's see where do I start. After our fire we had to remodel the inside of our two year old custom…read moremodular house right down to the exterior sheathing during the winter of 2018. We had a very quick response from our insurance company and the contact person from Servpro of Augusta/Waterville area. In my initial conversation with Servpro we talked about the need for a quick and thorough demolition/tearout of the inside of our house. He agreed. Demo team showed up promptly as they were supposed to and started the tearout. This was a contracted crew that were not Servpro employees. They started on Monday, worked Tuesday and missed the rest of the week due to previous commitment on a different type of job. (snow plowing) Sad to say we were not very happy with Servpro. Starting the next week they showed up off and on due to the snow plowing job commitment. As they worked on our house my wife and I had questions for the boss/owner of this crew. He promptly developed an attitude and wouldn't answer the questions. When I called Servpro shortly after I was told by Servpro that they would deal with the issues we had with the owner. Thankfully that was the last we saw of him. The next demo crew to arrive were employees of Servpro and much more professional to deal with. Very hard and considerate workers that knew what had to be done and did it. As my wife and I watched the demo proceed we naturally asked questions about what they were doing and what was to be done next. We were just trying to understand the whole process and figure out what was next. So after questioning the crew I had a phone call from the boss of Servpro of Augusta/Waterville Me. telling me to refer all questions to him and not question his crew doing the work in OUR house. Well guess what, it's our house and i'll question whoever I want in OUR HOUSE. This demo took longer then we ever expected and not knowing what to expect we were very frustrated. The Servpro workers kept on task and did as they were supposed to. This demo along with the smoke and water mitigation took about two plus months to complete. After the demo the crew moved to our basement where a lot of our contents were stored and started to meticulously clean everything down there including all floor trusses, wiring, plumbing, stairs, floors and contents that had been boxed up and moved to the basement. Many thanks to Travis, Ed and Allison. Great Job! I would give the Servpro workers five stars, their boss about 2.5 Things to expect and questions to ask of Servpro. When can your crew start and are they dedicated to your house until the job is done? If you live in a rural area like we do expect that travel time from Augusta/Waterville area to your house and back will shorten the amount of time the workers actually spend working in your house each day. After having damage from fire or water, expect more damage from the tearout. Was not happy about that at all. Expect a few things to get broken as they clean glass or fragile pieces while handling hundreds of items. ( our crew was very upfront about broken items) The broken items were not a big deal in our opinion. In our opinion expect the Servpro employees to be professional as they do their work. It's your house you should ask any questions to the workers that you want but I believe they have been told to tell you to ask their boss. Servpro has a new owner who just called us and asked our opinion on his new company. We had a very candid conversation about the positive and negative experiences we had while dealing with Servpro. He asked if I would use his company again if needed and my answer was yes but only after asking many questions and getting the right answers. They did many things right and a few things could of been done better. I believe after talking to the new owner he will fix the issues we talked about. Marty

Was visiting Bangor for a long weekend and while staying at one of the hotels, my fiancé…read moreaccidentally dropped a bottle of red wine on the carpet of our room. We tried to clean it ourselves, but you know carpeting and red wine. Wasn't happening. The hotel was going to charge us a ridiculous amount of money. We called a few places and settled on Maine Carpet Cleaning because they quoted a very fair price and was able to dispatch one of their technicians that same day. When the technician arrived he was prompt, polite and professional. He worked quickly and best of all, completely restored the carpet! We don't live in the area, but to those who do, I highly recommend using their services. Some of the other companies I called seemed disreputable and unprofessional.

From the owner: Carpet & Upholstery Steam Cleaningread more