Our external drain pipe was clogged, but when anything goes wrong with our house, my husband gets chest pain at the thought of how much the repair is going to cost. So I wasn't sure if I should call a cardiologist or Roto-Rooter... I called to schedule a plumber around 4pm and was originally told they wouldn't have anyone available until the 8-10pm slot, which would be charged an additional $75 for an emergency appointment. (I thought "maybe I should have called the cardiologist..") We scheduled the emergency appointment slot and around 4:30pm I got a call that a plumber was available earlier than expected, so we would not be charged the additional emergency fee. Plumber arrived around 5pm and the job was completed in under an hour. He was very knowledgeable, polite, professional, and also resolved my husband's chest pain. The pricing for Roto-Rooter's services leans a bit on the higher end for plumbers in the Fort Wayne area, however Roto-Rooter is the only company offering a warranty for their services; we are happy to pay a little more to have that peace of mind! read more

I had a foundation drain clog and it overflowed 4 inches of sewage into my basement. They came out, broke the cap off my clean out, and told me they only got 8 ft down the line and couldn't get through. Then wanted a "second opinion" excavation estimate to come Monday. They didn't offer or mention a camera inspection. They didn't pump any water out (the initial phone call said they would send the water removal team) AND INSTEAD told me to buy a sump pump and drain the sewage water out into my yard. I had a different company come today, they got straight through with a minor shift in the pipe they had to navigate. And asked why Roto rooter didn't have an expansion cap to put in the clean out. They also offered a free camera inspection. read more

Never had anything but great service,communication, and workmanship from these guys. They definitely go above and beyond the industry standards. Plus you get a warranty on work performed. Techs wear shoe covers, use rugs in the work area, offer suggestions on prevention of future problems and are available 24/7. So glad we have them as our service provider. read more

Had our kitchen sink back up due to me dumping coffee grounds down it (now I know) and I was unable to unclog it. Called Roto-Rooter and someone was out within the hour. The service charge was $118 but was waived since we approved the work needed done. They needed to snake our line due to build up and it was $230. The guy was polite, quick and cleaned up after he was done. read more

Ridiculous price for the quick consultation on a minor situation with a faucet. $200 service fee for 7 minutes of work is a bit excessive. Well, lesson learned and never again. read more

Call to schedule an appointment , they the appointment between 12-2 said they would call before they head my way. Gave them my cell number, waited most of the day did not receive a call or text. Called to find out why I didn't get a call they took all my information they had a technician call my cell phone number. So if the technician called my cell number they said they called and text me all day but I never responded so then he said he couldn't come Saturday because that would charge double so they could call me Monday morning at 7:30. I just didn't think that was good business! read more

I had the same issue with the bait and switch. I was quoted a price ..... that I paid before, (3 months ago with another toilet) however when it came time to pay it was literally triple the cost. I feel that they already knew they were going to increase the price the moment they look at the home. I really cannot understand the justification of such an increase as well as not the common courtesy to let me know that going any further would be such a huge increase. Beware! read more

Toilets and showers backed up. Had one company come out and they couldn't fix the problem. Noah with Roto-Rooter showed up and fixed the problem within an hour. read more

Beware of bait and switch. We have a new home build and I had an estimate done to complete a basement bathroom(was rough plumbed). I called to get the work scheduled and they updated my quote since 30 days had past. It was an increase of less than $100. No problem. The tech showed up to do the work and said he couldn't even remember being here and that he would need to write a new proposal. I felt like that was shady and told him thanks but no thanks. I called their office to voice my concerns and question their business practices and the tech had told her that WE CHANGED THE PLUMBING!!!!! So he had gone from not remembering to now we were rogue diy plumbers. No. We changed nothing. I have since decided to go with another company. I would not- will not- use Roto Rooter not would I recommend that anyone else does either. read more

Don't ever hire rotor-rooter. They are misleading and dishonest. Give your money to an honest company who cares about your needs.

Use the service a couple years ago and the receptionist was horribly rude. There were also other issues we had with this Company. Never again! read more

I would have gave this review 4 or 5 stars if they weren't so expensive. I paid $241 to have one guy come out and tie in PEX tubing that I ran to the copper hot and cold lines in my basement. I had all the PEX tubing setup to be connected to the hot and cold lines. All the plumber had to do was cut out a section of copper pipe on the hot and cold lines, sweat in a T fitting, then crimp on my PEX tubes, which were right there ready to connect. I even had the water main shut off and the plumbing depressurized. A few weeks ago I paid a carpet company $150 to have two guys come out and finish a carpet to tile transition for me. They did more work then the plumber did and charged half of what the plumber charged me. I am happy with the quality of the plumber's work, his professionalism, and the professionalism of the person that took my call, but I will be shopping around for a cheaper plumber the next time I need one. read more

We had our drains back up this past Saturday, which has never happened to us in the home we have owned for the last three years. My husband called Roto Rooters and was able to talk to the technician on call to figure out what was going on and what we needed to do. We opted to have them come first thing Sunday morning. Unfortunately (this is why I didn't give them 5 stars), the Saturday night tech did not put us in the list for Sunday so we called them Sunday morning when we hadn't received a call to find out we would have to wait around for hours until the tech to get to our house. He did not have the best customer service on the phone, making bus feel as if it was our fault he wasn't notified. Once he got our house, which was about a 2.5 hour wait, the technician was so pleasant and friendly! He identified the problem and got the job taken care if in no time! He even informed us on what preventive care we should take to in the future. Overall, great in-person service but could improve on their phone skills. We will use them again if anything happens in the future. read more

Awesome service! Ed did a great job for us. Was very informative and helpful! I will recommend them to anyone!!! read more

Technician came in the time frame specified and was great. He identified the issue very quickly. My sewage pump needed to be replaced. He gave me an initial estimate of between $800 - $1200. He left to get a pump and when he came back he said he got one at a good price. Bottom line: my bill was less than the estimate - $703.58! I was very pleased. read more

We had just moved to the area and purchased a home. The very first time we used our master shower we had a leak in the basement. (I'm not exactly sure how the home inspector missed this one!) We had a super helpful plumber, John, come out same day and identify the issue. John checked all the pipes (multiple shower heads) and those were all good. Turns out the builder or previous home owner had built the shower with a bench that sloped toward the wall instead of toward the drain and did not bring the water barrier all the way up the wall! Water was leaking down the wall from where the water barrier stopped and then down through the ceiling below. We are very grateful for Johns help in preventing more leaking through the floors read more

Our house flooded in the middle of the night. I called in the am to have someone come and fix it. I was told by the person on the phone that Roto-Rooter would only come out the day of if I was a priority member. Otherwise, there was a two day wait. What? How are they even still in business read more

Date of service call 9/24/2010 Dax from Fort Wayne Roto-Rooter just stopped by to clean out a slow drain. He was exceptionally helpful and full of knowledge. I would certainly use Roto-Rooter again because of Dax. He was an honest straight shooter with lots of information and a real professional. I have always felt that if the company treats its employees right then they will treat their customers right. Dax is a real asset to the company and makes it look good. read more

Great service, I wake up on Sunday morning intending to leave for Champaign, Il and discover water backing up in the shower. "no time to deal with this now" and leave for the day. On the way home, I discover an opportunity to "e-schedule" Roto-Rooter in the morning. I get a response with a two hour window on Monday morning. At 8:30 I call concerned that I have not done the scheduling correctly. " No sir, he is on the way" In walks Jonathan with covers on his shoes and the wheeled equipment having covers on the wheels as well. Fifteen minutes later problem solved. I would recommend Roto-Rooter to anyone read more

Even though our time frame was from noon to 2, our tech was late due to things out of his control. HOWEVER, Roto-Rooter did a fantastic job of calling to let us know and even gave us a projected time in which our tech would be over -- and they were correct. The gentleman who helped us was super efficient and so very friendly. My mom had a horrible morning with our plumbing and he managed to turn her day around. I'm very thankful for the kindness this man offered her in the midst of her vacation. So thank you, Roto-Rooter. Special thanks to James. You rock, man. Invoice: 146141 read more

Mike from Roto-Rooter saved the day! He came out right away and unclogged our drain that was absolutely disgusting and clogged with hair and debris. He did a great job and went further into the wall to make sure he got it all. That's what I call great service! I highly recommend Roto-Rooter for all of your plumbing needs. read more

Ed was early and even wore little booties to make sure not to drag in any dirt into our house. He did a great job in a timely manner. He was very polite and friendly. I would definitely recommend him and the company! read more

Very good company, they will Roto-Root you real deep like and get all of them roots N Poo knocked right out of drain pipe. They will get out the big rotating snake pipe driller and give them roots n poo hell. Probably the best poo chasers in the business oh and root too! You need your drain pipe clear of roots n poo call these guys. Reasonable too. These guys been in the business for years and years for good reason. They are pros at getting your drain pipe free flowing. Give them trees hell I say, if the root wants in Roto-Rooter wants them out. Give em a call next time you get all plugged up in a deep kind of way beyond Liquid plumber and a plunger. read more

Was told it was going to be $400 for my service (4 hours of work at $100/hr.) they fixed my problem in 20 minutes or less. This company is a total rip off. DO NOT SUPPORT THIS BUSINESS. Go to your local plumber instead... read more

Roto-Rooter did a wonderful job. Scheduling an appointment was easy, service was prompt and price was fair. Technician was informative and professional. Thank you. read more

Ed was extremely courteous and friendly. I appreciated that they called when they were on their way. Although the job ended up being much more complicated than originally thought, Ed was courteous and made sure to explain everything to me so that I was on the same page. read more

Process from setting appointment to the technician coming on site everything was very easy. Technician called ahead to make sure he had correct information/equipment, was very professional while on site and very thorough in his work. Tech 170 was the technician that came out to perform the work. read more

The first time I used roto rooter, it was a simple drain pipe that rotted out and needed replaced. The technician went above and beyond to try and repair a separate issue that I was having. He was able to get it fixed at only a slightly higher charge than just the drain. He then took all of the information to give me a quote on another plumbing job in my basement. He was so friendly and did such a good job that I called the company to compliment him. They assigned him to be my regular technician very time. I ended up hiring roto rooter because they gave me the lowest quote (I got 4 quotes). My technician came out and completed a 4 hour job in 2 hours and save me a bunch of $$!! I will definitely call roto rooter again for my next plumbing issue. read more

Fast and friendly. Snaked the drain, and provided advice to avoid problems in the future.

Roto*Rooter was a life saver for us. We had contacted a company with which we have a home pluming contract with, only to received no help for 7days. Then we contacted Roto-Rooter on Mon. (Aug.29). and was told someone would come out the same day. Not only did the service man come, but he was able to come hours earlier than first planned. He was great! Really neat in his work as well as his personally. He also gave us some helpful hints. Thank you Roto-Rooter you're appreciated. read more

Roto-Rooters Plumbers 10/26/10 I called Roto-Rooter to come look at my dishwasher that would not drain. They sent someone to my house within 30 minutes and he had the problem fixed within 15 minutes! I would say the service and time frame was outstanding! The only negative would be that he went ahead and fixed the problem without giving me a quote for how much it would cost first, so I was surprised when he told me it was already fixed and what the cost would be. It would have been nice to know that before he fixed it so that if it had been out of my price range, i could have let him know. read more

I am a landlord and have used Roto Rooter in the past with satisfactory results. I had them come to my property on 3-5-16 because of sewage in the basement. They tried snaking then jetting my sewer line with no success. They then put a camera in the line and said I had a collapsed sewer pipe and quoted me $3,055.45 to replace the sewer line. I got a second opinion, and the sewer line replaced for $950. The problem was tree roots not a collapsed line. I called Roto-rooter and asked for some relief on their bill but was charged $789.45 for their service. read more

I am shocked that everyone didnt leave 5 stars out of 5 stars. I am just assuming that new employees and protocol have been in place after the bad reviews. I have heard and also was steered to Roto Rooter from MANY satisfied customers. Therefore, I chose Roto Rooter and I am always very apprehensive but everything was ABOVE AND BEYOND. 5 stars are not even enough. I didnt think hard working, full clarity communication companies like this, even existed anymore. Usually companies have at least one "bad egg" representing them, but from Jolene and Stephanie in the office, to awesome Jason Card and his team of Tony and Daishaun, to the diligent plumbers Jonathon and Jeremy, everything was perfect communication, professional, yet personable and very hard working team. I cant imagine anyone complaining about this company, at least in June of 2018. Request this team and you will be amazed. read more

Roto Rooter 3/29/10 Had an issue with water not leaving the house properly. Roto Rooter Technician, Rob, came and cleared the clog. Was very polite and answered our questions and provided helpful information. read more

I paid $206 for a technician to come out, clean out the pipe. The blade broke 5 min into it. A new blade was not put on. He just cleaned it out with the snake and no blade. After finished he said it was good except my floor drain would be slow. When I figured out 4 days later that my sewage was still coming up my floor drain i called them. They would not come out and remedy the problem for free. I was told it would cost me again. To me that is a lot of money to flush down the toilet when nothing else will flush or drain. Not impressed and very frustrated!! read more

Roto-Rooter Plumbers -- 1/12/11 Great service from these folks. On time and according to estimate. Professional, knowledgeable, courteous workers got our sewer piping back in order so we could get on with our lives. And they did it all on such a chilly day with four inches of new snow on the ground. We're very happy with the work. read more

Very professional. Explained everything they were going to do before doing it including the costs. Explained what the issue was in a way that was easy to understand and explained what might issue may continue in the future and how to prevent/treat it. I would definitely recommed them. read more

Hello ... A review? ... gladly! I live in Ft. Wayne and needed a plumber. Well, they did the job, BUT had no respect for the home, or any concern for cleaning up after themselves. I had them "Roto-Root" my root-plugged toilet and bath drainage pipe. The gentleman arrived late ... half hour after the 2-hr window. He did not wear any kind of shoe covers (like heating & air service personal do). His boots were brown with mud (or worse) ... and across my beige carpet he went, to the bath. No sheets were spread down to protect the carpet from the equipment he rolled in and out several times "to drain". The caps that cover the toilet anchoring bolts were missing after he had gone. But left in the bathroom after he finished was dried mud and debrie. No effort to clean up. There was even brown spatter two feet up from the floor on the wooden bathroom doorway molding. Nice job! Oh, and did I mention that I had him replace the bathtub "trip lever drain assembly" while he was there. $135 for the 15-minute job -- and afterwards, the tub does NOT hold water -- so I still had to take the assembly back out and adjust it properly. Thanks for nothing. Not again! R. Geary read more

I called Roto Rooter a few times prior to choosing them. The first two times I contacted them, they didn't seem urgent or make me feel like a priority, which was discouraging. However, I finally gave in. They were able to come out and fix the problem for a little less than estimated, mostly because the technician flooded our bathroom, as we told him it would happen if the washer was ran.. He tried it anyways. This actually ruined some items we had gotten from other countries on vacations... stuff we couldn't replace. Even though the issue is fixed, I'm not sold on the company or confident we would choose them in the future. Very expensive and didn't make us feel like they wanted to come out to service our problem. read more

First off, thank you to the Roto Rooter plumber who camebut DIDN'T do the work (Roy...?). It's a long review, but all necessary information. There was a heavy storm in Fort Wayne, Indiana on November 17 and my basement flooded. It was the weekend before Thanksgiving and the plumber I usually used was backed up a week due to flooding of many basements and being short staffed. Every plumber I called gave the same response. I finally got someone to come out on Monday and get the water removed from the basement. Then I called Roto Rooter to restart the hot water heater. He came out on Tuesday. I called my boyfriend to tell him what was happening in my house. He was out of town, so he wasn't able to come over and help me, but he told me what the plumber would do to try and get it started. He also stated that if it was too old, those steps may not help, but they were worth a try. The plumber from Roto Rooter came, but didn't perform all the steps and told me that I needed a new water heater. I asked him about the additional steps and his response was, "It will cost you more." I told him that if he got it to work, I would pay him more. Then he wanted to know who was telling me this information. Well, it didn't work, so he scheduled a different plumber to come out the next day and I went to purchase a water heater. The next day, the plumber came and told me it would cost over $600 to install because it was a four hour job. By this time, it's Wednesday and the day before Thanksgiving. My brother installed a water heater in a different house I had and it took him less than two hours (and he's a truck driver, not a plumber). I asked the plumber why it would take four hours and he told me because he had to bring it to code and that he had to drain it, which would take up to two hours. I told him it was ridiculous that I would have to pay for him to watch water run out of a water heater and that Roto Rooter should advise people to drain the water heater before they come out if that's the case. He ran up the basement steps and told me to get somebody else. Well, I did. The plumber came THAT DAY, told me it would take an hour because he had to do extra things to bring it to code, and got it done in 53 minutes! He changed the piping, sealed everything, and it's beautiful. This company is who I will call going forward because I appreciated the fact that he didn't try to take advantage of me. So, thank you Roy...? from Roto Rooter for not performing the job because you saved me over $400. read more