Left a message and couldn't even get a call back. Not to mention that we cannot get someone to answer when calling during normal business hours. read more

Received a call at 1 which stated the plumber would arrive in about 2 hours. With no call to inform me he would be running late he arrived after 5pm. When I opened the door he introduced himself. I asked him to put on a mask before coming into my home., he told me he had claustrophobia and therefore, couldn't wear a mask. IF this was true, I absolutely should have been informed at the time of making the appt. I should have turned him away but my house was for sale and I need the plumbing issue resolved. He looked for my exterior septic pipe and told me he couldn't find it. He told me if he removed the toilet the water would be "all over the floor". Eventually he left with no resolve and told me he would call the next day which he never did. I called AZ Plumbing. The technician fixed the issue efficiently and quickly. He told me the previous plumber had no reason to have water on the floor as he likely had (as he did) a vacuum to extract the water prior to pulling. So sorry I wasted all day waiting for this company decide to show up and then not want to work read more

Wow. This guy is a piece of work. My mom recently died. We came from out of state to get the house in order. There was a problem with the water heater that was installed just before her death. We called the number on the water heater. It was the owner Michael White. He came out and replace the gas valve on the W/H. We left the state and the house in the care of our real estate agent. The inspection discovered this valve was also no working properly. By looking at Moms records we discovered that Mr. Rooter replaced the leaking water heater in Aug. 2020. Mom being elderly and not doing well called Roto Rooter thinking she was calling the co that installed the water heater. It had a 4 year warranty. When Michael White of Roto Rooter showed up instead of informing mom that Mr Rooter did the water heater and it was still under warranty, he sold mom a whole new water heater. That's why his name was on it. He reused some of the valves the other company installed but removed their name from them. So that's when we showed up and found his install to have some problems and just discovered when he replace the valve he did not screw it into the tank very far, causing another issue. Our representative called him and he said he would get a new valve and replace it. After that he would never answer or return calls in two weeks. Obviously not wanting to return to the seen of the crime and be confronted with all this. We call Mr. Rooter who came out the same day and replace the gas valve which cost us $711.00 because Roto Rooter would not send behind their install and warranty. Stay away from this guy. How can somebody take advantage of an old woman like this? It's beyond comprehension. We are now aware he has a horrible reputation and has been embroiled in many legal problems because of his disreputable way of doing business. read more

John of Roto-Rooter provided professional service at a reasonable price. He cleared the toilet blockage quickly and easily with a snake whereas another "Rooter" company wanted three times as much to remove and reinstall the toilet. This is honest and trustworthy service! read more

Fantastic! John was punctual, did a great job and was incredibly fair in his pricing. We are beyond satisfied customers!!

Quick, courteous and reasonably priced service ...... Christopher responded and was immediately responsive to me individual needs. He was patient and knowledgeable, addressing all my concerns. With him by the side I was able to order the proper toilet to replace the one giving me problem online. He picked up the item for me at Home Depot and installed it; all within days. Family owned and treating customers with dignity and respect, they are now on my speed dial..... Thank you Roto Rooter Plumbers! read more

Customer for Life & More than satified. We purchased a townhome in Sedona and after 3 days of flushing found sewage in our tub and shower. We had it snaked by a different company and upon another visit, the same thing happened. My husband called John who came out with a camera and located the problem. I came out to check on the house and my husband arranged for John to come out and make the repairs. Let me say we were more than satisfied with John's response is prompt and professional, he's very pleasant and his years of experience made a major plumbing problem solvable. The issue was caused by a large root that had grown onto the sewer line and all but crushed it. John's helper Brian worked tirelessly to resolve the problem which ended up being a few feet under the front of the foundation. John installed a new pipe that will enable us to snake the pipes more effectively, he also recommended putting in rock salt to prevent the tree root from growing back onto the sewer pipe. John took multiple pictures and sent them to my husband who was able to view the work in real time. John made me feel comfortable with the work, explained every detail and the price was very fair. I wish John made house calls in Southern California. read more

I had an ejector pump die. Called 3 plumbers and got quotes. Christopher came out quickly and had the best quote. Ordered the parts and got the job done. Great job. read more

Love this company! We have had them do a variety of jobs, including what I would normally think of when I think of "Roto-Rooter": Sewage! But they are great plumbers! We have a home warranty that covers all our plumbing, but the company sends inexperienced guys out of Phoenix and it takes days. In "emergencies", the owner of Roto-Rooter has come out after hours at no extra charge, just because he felt sorry for us (not saying he's gonna be doing that for anyone else, 'cuz we live pretty close to their main shop). Highly recommend for ALL plumbing jobs. read more

John came and he fixed our water heater. And even when the breaker was broken he called electrician for us. And he didn't even charge us. Really a nice plumber. read more

John came out. He was very friendly and very capable. He used the snake and sent a camera down. He discovered that the line had actually disconnected. For all this he only charged $200. But the HOA took over from there so unfortunately he didn't get the repair job. But I highly recommend these folks. They are friendly, honest, and fair. read more

I highly recommend John and Roto Rooter. He is one of the only local plumbers who has the 100-foot snake. My plumbing gets backed up every couple of years and needs a snake. I have had other plumbers come out in the past but they didnt have a long enough snake and couldn't clear the line. John did so quickly and easily and with a smile on his face. I have also found his pricing is less than the other guys which I appreciate. His last visit to my home he discovered my kitchen sink had a clogged line, blocking the cold water and he fixed it for me at no extra cost, although he was there for another job.At this point, I wouldnt call anyone else. read more

I recently bought a modest second home in Sedona. Soon I had problems with a bath tub that would not drain. I contacted this company and they agreed to come to my home the following within a couple of days, (I was back in home in ca. by then) Before I left, I attempted to fix the drain myself with a little snake and some drain cleaners and even acid. I could not get it unclogged. I left a key for the plumber and hoped for the best. I was more than thrilled when I received a call from the Roto-Rooter plumber, that when he arrived, my drain was draining. He told me my fix must have done the trick in the time since he arrived. He did not bill me! I was aware that a house call would be 175.00 to arrive and unclog my drain. I am astonished that there are still honest tradesmen out there. Thank you so much! I would highly recommend this company. 6 STARS!!!! The absolute BEST!!!! Kim Freetly, Ventura ca. and Sedona Az. read more

John is so knowledgeable, responsive to emergencies, and easy to talk to. He is always able to fix our problems. We've got a grinder, which has a pump that takes effluent to a higher point on our property to disperse the waste water. This setup doesn't always work right, especially if the pump (grinder) goes out, or if there's an electrical malfunction. Thank you, John, for keeping us in the flow! read more

Called. Left a detailed message of my problem (leaking hot water tank). They never bothered calling back. This was my experience.