Had them out to remove a water softener and some basic pipe alterations. They did a great job! Highly recommend.

Technician Tate was very courteous, professional and friendly! He went the extra mile to provide good service!

The technician himself was great. He was fast, straightforward, and professional. The price was higher than what I would have liked for a simple drain cleaning, but my drain works again. The worst part was the scheduling. On a Friday night, I scheduled for Sunday. On Sunday, I kept getting updates that they were running late and several hours after my appointment, they finally called to reschedule. The next day, the same thing. I got updates saying that they were delayed multiple times, but they assured me that someone would arrive that day. They did; 7 hours after my window of arrival. I can understand not having enough technicians, but I'd rather be told an accurate estimate than keep being told that I am next in line until being rescheduled. I was ready to cancel my appointment when they finally called and said someonewas coming. Probably won't be using them again. read more

Very deceptive practice of overcharging for change of scope after work has been completed - they do not inform you, they just charge you and try to find a reason to justify. I do NOT recommend using them unless you are at a point of total desperation. Even then, I would monitor every step of work that is performed otherwise you will receive a surprise invoice that is 3-4 times higher than your initial quote. I should have read all of the reviews beforehand - when someone or a company shows you who they are, believe them. read more

Carl was absolutely amazing. He was professional, thorough and tidy. We had a kitchen sink backup and pipes that needed to be replaced. The job was not easy but he knew just what to do. We will recommend to friends and family. read more

I had Roto-Rooter out for a clogged toilet and to look at a leak on my main plumbing line. The charge was $278 for the toilet which took about 45 minutes. They wanted $559 to replace a portion of pipe less that a foot long. I had another plumber do it and paid $230. I'm not sure how they stay in business with the insane prices they charge. Their fees end up being $200 to $300 for each hour of labor so if you call them just know that's their hourly rate. read more

I have tried twice to get service from this company. You think I would have learned the first time. Both times I was led to believe I should hear from a service provider to help me with my drain issues. Both times I got no confirmation by email or text. I received no indication that no one would be coming to service sewer lines. I left work early and spent my evening at home waiting on someone who wasn't coming. This company's service is horrible! How you got such a good rating on line is unknown. I will be sure to share my experience with anyone who will listen. What a joke! read more

Huge shout out to Roto-Rooter for making a big problem seem easy! Jason came out, quickly identified the problem, and had it handled in no time. I appreciate his patience and the ability to clearly explain the problem and what needed to happen to get it fixed. Thanks again Jason and Roto-Rooter! read more

Prompt and courteous, but extreme rip off. Quoted $350 and charged $710 for unclogging a toilet. No parts, nothing complicated. Took advantage of my husband and his disability following a stroke ... he knew my husband struggled with speech and over charged him. read more

Cost way too much do work they don't need to be doing just to give them more work so they can charge more

Nice representative came out and gave us a quote on replacing a sewer line that ran under the basement floor. The quote seemed high but they assured me that it would be done in two days and everything in the basement would be protected by them and we needed to remove nothing. They jackhammered for 4 days. We had expected some dust but they assured us they would protect everything. After they were done jackhammering the job sat there for another 4 days. They it needed inspecting but when I called the inspector I learned that they had not called the inspector. I had asked them several times if the crew they sent out to do the work was new and untrained. They assured me that they were experienced. The sewer pipe trench was supposed to be filled with pea gravel. I asked them about this specifically since the concrete chunks and heavy clay was in two large garbage cans setting in the basement. The iron pipe they were replacing hard simply been dumped in the backyard. I never saw the new sewer line before they concreted over it. I only heard two bags of pea gravel being dumped. After the concrete work was done, we started seeing dust everywhere. We complained and a project manager came out and inspected the house. He said the crew was supposed to cover everything with tarps to protect it and put plastic up on both sides of the trench and across the top to contain any dust. They did not do that!! They did not even close the cold air returns in the basement and that is why dust permeated the entire first floor of the house. It even got inside closets with closed doors. The project manager said they would be sending out a remediation crew. None ever arrived. When I called the project manager in this regard I was told to get the work done myself and send them the bills. This I did!!! Then nothing was heard from them. I was told Kevin was thinking about it. After I called the office several times he made a ridiculous offer and threat. He said he would only return the one half down payment and not pay anything else. When I told him this was unacceptable he said if I pursued it further I would be offer even less. Finally he said he was turning it over to someone who handled claims named Cedric and that Cedric would be calling me in 4 days. It is now going into the second week and I still have not heard from Cedric nor has any other offers been made. I may have to use Roto-Rooter to get an acceptable offer. I am still finding more damage everyday. DO NOT CONSIDER CALLING THEM, IN MY OPINION THEY ARE SCAM ARTISTS!!!!! ANYONE CAN CALL ME IF THEY WANT FURTHER DETAILS AT 574-277-3502 read more

We called them to inspect a backed up and leaking drain line in the basement; after the initial investigation, the technician was "confused" and thought that we needed to break into the concrete wall to access the source of the leaking water coming from the wall adjacent to a drain stack. I challenged his thoughts, and I insisted that in my opinion, the leak was the consequence of back pressure in the drain line; he finally accepted to inspect the drain line and found it clogged, due to some roots entering through a couple of joints. He also confirmed that the elbow just beneath the floor was broken and was causing the leak due to pressure build up; he then went in with some sort of auger and unclogged the drain and he said that he also removed the roots. A further inspection by another entity, showed instead that the roots were still there, ....after 480$ (minus 100 coupon)!!! Needless to say, that the indicated remedy by their "specialist" that followed, had an outrageous price. Upon calling and asking why the roots were not removed, I was told that the payment was only covering the unclogging intervention. Conclusion: never, ever, ever again a Roto-Rooter tech in my house!! read more

Don't use roto rooter unless you want to be over charged! What was a$100 job for a simple drain blockage from washing machine lint was $465.00!!! Absolutely absurd!!! Pat??? Don't you think I called to complain???? I did as soon as I hung up the phone on my mother!! I was offered an apology and $75.00 ! $75.00 ??? Talk about a sign of guilt on your side and a slap on the face of my mother's side!!!!! I can go into more detail !! I don't want to embarrass my family member. But if need to, I will. read more

I had been dealing with a backup in my basement for months and finally decided to call Roto-Rooter for help. Matt showed up and was super respectful and extremely knowledgeable. He told me the price upfront, so there were no surprises. Living in an older house, I always expect the worst when it comes to plumbing issues. Matt was very thorough; he used a camera to inspect several lines, working hard to locate the cause of the problem. He found the issue, cabled and cleared it, ran the camera again, and tested everything to ensure it was fixed. It was like having my son take care of me. Matt was professional, diligent, and made sure the job was done right. I couldn't be happier with the service I received from Roto-Rooter. THANK YOU MATT!!!!! read more

We called to have service done concerning our water heater. The tech that came out to the home worked on the main pressure valve. They completed the work and said everything was good to go only for us to have to call back the next day because there was a leak. we called again and asked for a technician to come back out only for the people to say they would be there within a 2-hour period and that did not happen. they took over 7 hours to come out and still did not fix the problem. the tech that came the second day told us he would be back with the correct parts the next morning by 10am. No call no show. now we are on day 3 and reached back out to the main line and was told someone would be to us within a 2-hour window only to wait another 4 hours and then for a representative to tell us they do not have anyone that could service our address. I am upset because the problem we called for still has not been addressed and we have paid for the services to be completed. I would like full refund for the services that we paid for and/or the services to be completed like they should have been in the first place. read more

Our main sewer line backed up so we called Roto Rooter. They responded late at night and resolved the issue. The technician was friendly and seemed knowledgeable. Very grateful for this service, particularly on the eve of a major winter storm. The price of $415 to open the drain line was fair. I would have gladly paid more for the technician to have a helper. The helper might have helped him carry in the equipment so they could park on the street, rather than in my driveway resulting in their van trenching up my neighbors yard just beyond my drive. The helper might have helped him carry the sewer machine through my yard, rather than laying deep trenches in the wet dirt that used to be my grass. With a helper assisting, maybe the technician would not have rolled a muddy mess into my basement, leaving mud clods across the floor. Maybe I would not have had to spend an hour from 1-2 AM cleaning up mud and dirt in my basement. Mud not from the drain, but off the wheels of the sewer machine, tracked in by Roto Rooter's technician. A helper might have helped to make this overall experience positive and for that I would have gladly paid more. Instead I am left between relieved that the sewer issue is resolved and utterly disgusted by the mess Roto Rooter left behind. Next time I will call someone else. Hopefully a company I can pay more for better customer service. 2/13/2022 update. The technician broke the sewer lid cap and covered the port with a temporary piece of rubber and a metal strap. He said he would come back with a new cap but never did. Ten days later, I discovered wet carpet in the basement bedroom in the other side of the wall by the sewer main. I had the great pleasure of cutting out padding, treating the carpet back, buying and installing a sewer lid cap, and drying the impacted area. Thanks a bunch Roto Rooter for making a bad customer service experience even worse than I realized. read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Cincinnati, Ohio

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*EDIT: 8/15/2024. Bob from the corporate office called me and made this right. This gives me hope that other Roto Rooter Branches operate in a more satisfactory manner. Thank you Bob, and thank you to the corporate Roto Rooter Team.* Absolutely terrible. Where to I begin.... I work in construction so I fully understand plumbing, etc. Roto Rooter was a nightmare to work with... BEAWARE their "unclog" guarantee does not actually mean what it reads. They count getting it unclogged as only a partial unclog. I was scheduled a few times with no shows between camera crews and jetting crews. I called the local Roto Rooter manager to discuss my dissatisfaction and was told that I am "Just one of 10 unhappy customers" he deals with on a weekly basis. He was rude and the definition of a slimy manager. Called 1-TOM-Plumber when Roto Rooter no showed...again. They took care of it immediately and were a pleasure to work with. I recommend 1-TOM-Plumber 10 out of 10 times. Their managed was very understanding of the situation and kind. It's simple. Do what you say you are going to do and get paid for it. Roto Rooter did not accomplish that... FYI the response below from "Pat" is an automated response. It came up right after I posted my review. We will see if he now responds to my email. read more

Scam company! Was unable to fix the leak in my shower then charged me $600 to unclog my toilet that was never the issue.Tech gave me a $600 estimate to find and fix leak. He said if anything changes he would tell me before he proceeded which he absolutely lied about. Customer service was no better. They said since he performed a service they didn't care whether it was needed or in the initial estimate that was what we paid for. Do nor use this company especially for bigger plumbing jobs. The techs are inexperienced and don't have the equipment. This tech even asked to use our ladder and our step stool because they aren't provided. read more

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Called roto rooter Saturday morning because my main sewer line was not draining properly. I was charged 463 dollars for "MAIN SEWER STOPPAGE CLEAR FROM CLEAN OUT TO MAIN-SINGLE REEL PLUS FREE CAMERA" Tech said the clog was gone and he didn't pull anything out. He never mentioned he needed to come back to use a camera scope. I then received a call from roto rooter scheduling me for a camera scope the next day on Sunday. So roto rooter is charging me for services I didn't receive and sending techs to jobs either without the proper tools, or the techs are trying to skate by with the bare minimum while charging a premium price. I need this resolved read more

BEWARE!!! PLEASE READ! Cincinnati Branch This company does not care about fixing your plumbing issues, they only see $$$$. I called Roto rooter because of back up in my basement floor drain and downstairs bathroom. There was sewage coming from the sink, toilet, and shower and basement floor drain. By the time roto rooter showed up there was no blockage anymore and drains were flowing freely. The plumber tells me it was probably a "soft clog", insurance purposes, that has since passe. He would auger the main line under the floor and send a camera guy out free of charge. Other companies charge 300-400 dollars to camera a line. Why does roto rooter do it for free? Because if your house has cast iron pipes they see an opportunity to make money. They told me the reason for the back up was a "soft clog" due to the scale and corrosion inside the pipe. They told me that "insurance will pay for water cleanup" but I had to pay for the work to remove the scale and corrosion. The Tech was so eager to get started with the claim he literally took my phone and filed the claim for me on the app. IT COST ME $12,700 to descale and epoxy the inside of this pipe. The tech that did the epoxy txt me after he left and ask if I would go downstairs and remove a rag he had left inside the pipe. I never found a rag and im sure its just sitting downstream somewhere at this point. The water restoration crew came in the next day and removed the drywall cleaned up the mess. I went downstairs one night to check on their dehumidifiers, as they had instructed me to do. When i went in to the bathroom, there was water all over the floor again. I called roto rooter and they sent out a plumber who wanted to charge me $600 to pull my toilet. I removed the two nuts and disconnected the water line mysef in 5 mins for FREE. This plumber tells me the clog must be in the branch line and wants to charge me to unclog it. I told the plumber im not paying anymore money to fix this problem, he calls is boss and eventually snakes the line and sends a camera down. NO clog, just rust like the other pipe. After calling and complaining again, Roto rooter agrees to descale the inside of this pipe for free, "out of the goodness of their hearts," they literally said that! The man that came to do the descaling was a field supervisor. He came and looked at the problem in the bathroom, went back to his van, and after a 1hr long phone call returned to start the work. He descaled my pipe free of charge but wanted to show me on the camera a 4ft section of pipe that is now littered with holes. He does not apologize or offer to fix the issue, instead he tells me "just let it be or bust the floor up and replace the pipe yourself." I call the administrative office to complain and speak to a gentleman named Scott (Fuck you SCOTT). Roto rooter defense against me is that they quoted me for a job, I singed for it, and they did the job they quoted. This company does not care about you, correctly diagnosing plumbing problems, or fixing damages that they cause. In my case they saw cast iron pipes and that means $$$. This company is sneaky, manipulative, dishonest and will take full advantage of you. PLEASE PLEASE do not make the same mistake I did. read more

TERRIBLE COMPANY!!! Big time scammers. They got us good. Paid them over $10,000.00 for drain trap replacement, "descaling" the pipes, fixing sewer drain pipe that was rusting by replacing a section of cast iron with PVC and sump pump routed to outside. Routed the sump pump to the curb (flowing out into the street). I was told this is not right the gutters in front my neighbors houses always has water standing in it. You would think they would know this isn't right. I have nothing good to say about them. I don't know how they sleep at night knowing they are scamming senior citizens. I'm embarrassed to admith all of this but I feel like people need to know. I don't know how in the world they have a 4.8 star rating on google. read more

Plumber did a fantastic job...took care of the issue, verified it completion, a very professional experience. The low rating is due to the scheduling issue. I had scheduled an appointment for between 1400-1600, the technician didn't arrive until about 2130. I scheduled the time advised above, as I have to get up for work at 0300 in the morning...I needed this done when it was scheduled, not 5 hours after. Who has 7 hours to sit around and wait for someone to provide a service at their convenience? Every time I called, we were advised, "You are next"...and "the technician was held up at the previous job"... If I ever use your services again, it would be purely based on how well your technician did and our experience with him. I'll just have to make sure I have ALL DAY to sit around and wait...... read more

They did water leak mitigation at my home. Before the work I was told they will file the claim with the home insurance and take care of the paperwork. This was 2 months ago. Today Out of the blue I received a call from Roto rooter to tell me that they placed a lien on my home because the insurance company ASI mailed them a check to the wrong address in NC and so now they have not been paid and so they placed a lien on the home till I pay them. I just want to know why a business can get away with dirt like this? The Ohio attorney general the BBB? Who can an unsuspecting home owner turn to for protection from people like this? read more

A few different reasons that I'm giving this a 5 star review. My issue was a clogged kitchen drain, in a house we moved into less than two weeks earlier. I discovered the issue in the middle of making dinner. Worst time possible. After seeking out a solution, I called Roto-Rooter to get their hours of operation as this was after normal business hours. I was surprised to find someone not only answer the phone, but was able to book an appointment to have someone at my house the next day. My serviceman was Steve Fullam (#2037). Steve took a look at the problem, immediately gave his recommendations and after my approval, went to work on the issue. He had the problem solved in less than an hour and was on his way. During our conversation he gave me some tips on regular plumbing/drainage maintenance and suggested some of Roto-Rooters preventative maintenance products. Steve also let me know that the service he performed has a 6 month guarantee. If I have any issues within 6 months of his visit, he comes out and takes care of it, on Roto-Rooter. Would I go back? Yes, absolutely. None of us want to deal with issues like this. Things happen. This isn't the type of situation where I wanted to "bargain shop" for a solution either. I wanted it done right, by a professional, the first time. read more

F*** ROTO ROOTER. Worst company I have ever dealt with. They came to my house twice to fix a minor issue. Caused a much greater issue and now are refusing to give me a refund. I called them twice and the second time the woman who answered the phone yelled at me saying "YOU ALREADY CALLED SIR!!!" and then proceeded to hang up. How does a company like this survive with this type of customer service? read more

Only call these people if you want to be ripped off. We wanted a toilet replaced. We had the toilet and the wax ring, but their hourly rate was $330 for the first hour and $220 for each additional hour. Really? read more

Very professional. 2 main water problems at my other home. Cost 600.00 . I had 2 separate plumbing jobs the total cost was as stated above 600.00. They came that day 3 hours of work and no more water issues. I am happy...... read more

"Fast answer of my call at 445pm. Then service call scheduled for less than 4 hours later. Then John came out early to check things out and consult on issue. Then mItch came out an hours or two later and assessed issue and cleaned out our drain. Amazing service with quick response and great results. Couldn't recommend more the two!! Thank you!!" read more

VERY MAD at Rotorooter. Had the at my home 6/15/21 to replace a broken garbage disposal. The "technician" quoted $415 labor and $250 material for a basic one hal hp unit. $665.00. I had them leave and got a real plumber replace it for $300 total parts and labor!! AVOID ROTO ROOTER LIKE THE PLAGUE!!! read more

I never got the visit I scheduled. Many issues! 1. A water restoration tech showed up at my house an hour before my scheduled service time. I never said I needed that service and never got a call that said someone was coming to my home. So I call Roto Rooter back, they say it was a mistake and that my actual technician would be showing up at my scheduled window with a 30 minute courtesy call. 2. Scheduled window was between 6-8pm. 7:30 rolls around, still no call. I call Roto Rooter at 7:32 to check on the status of my call. I was put on hold for a few minutes then transferred to the dispatcher and had to explain all over again. By this time, it's 7:40 and he says all his techs were tied up and he didn't have an ETA for my call but that I was next in line. I asked why there wasn't a proactive call to let me know to which he says he was actually about to call all the people who were running behind. Honestly, this should have been done at least an hour in advance when you know that your jobs aren't moving as quickly and none of your techs are near being done to make it in time. I shouldn't have to keep calling. The company should be proactively communicating with the customers to show that you respect our time and value our business. I had other things to do that I didn't because I thought RR would be here during my scheduled time. 3. 8:40pm rolls around and still no call to update or say a tech was on the way. I have a school aged child that needed to get settled down and so I just called and canceled. There was no apology given or even a hint of concern in the person's voice who answered. It was like they didn't even care that they lost business. 4. I'm so surprised by the awful level of service I received. I've dealt with RR in the past and was very pleased. Seems like the quality has severely deteriorated since then. I won't be doing business with RR again with this lack of customer service. read more

Discovered water damage in our home on a Thursday and called in Roto Rooter. They said they'd have a plumber there by 8am Saturday and he'd call on his way there. 9:30am Saturday I called to find out what happened to their service technician and the call center couldn't find my request, "must be a glitch," stuff the operator. She promptly scheduled another appointment for that very day. He'll be there between 10am and 1pm. The service technician arrived promptly. At 12:59pm. Thirty minutes or so later he provided me his assessment by phone...a broken water valve and build in our water tank. He'd write it up when he got home and email it to me that very evening. Attached is the ridiculous report he sent. Perhaps it was written by his second grade daughter who didn't understand the point of all the non-essential details of my case that my insurance company might require. Like: who, what, where, when, how. Needless to say, I called another plumber the next day. A professional plumber. read more

Roto-Rooter Plumbing & Water Cleanup - Here's the ridiculous report of his findings. No name, no address, not his name, no phone number... - Plumbing Near Me - Cincinnati, Ohio

Roto-Rooter came out on 6/6/2020 to clear a clog in my elderly parent's drain. On 6/29/30, after going in the basement, it was discovered that the cover to the drain pipe was left off, and the sewage from the septic system had spilled into the basement. We contacted them again regarding the issue, and even though they gave us a window of time that they would show up, they did not show. 1.5 hours after that window of time, I called them again, and they said "the technician was running behind". No one called to state that they were running late. I then asked them to just make us the first appointment in the morning which they said they would schedule us between 8 and 10 am. At 11:15 am, no one had showed again. I spoke with a manager, and he personally called a technician to take care of it. The technician arrived at approximately 12:45 pm, and he wasn't aware that the previous technician left the cap off and they were there to clean up. He said that he would send the clean up team later that day. When I didn't hear from anyone by 6 pm, I called again, and asked to speak to a manager. I spoke to a different manager, who started citing information from an email that had nothing to do with my issue as I never sent an email. He then proceeded to say that he was told to tell me that they would not do the clean up, and when I asked why, he said he didn't know that he was just the messenger. I asked for him to have his superior to contact me, and the manager asked someone in the background if his superior would talk to me, and he said "he is not going to talk to her. He is at home with his family. He may give her a call tomorrow". The next day, someone did call me, Derrick, who once again began citing an issue that had nothing to do with my issue. Derrick called me back later and stated that he contacted the General Manager who stated they would not do the clean up, but would not give me an answer as to why. He also would not give me the name or phone number of the General Manager stating that he was not at liberty to provide this information. Today, 7/6/2020, I was contacted by Scott Dugan, and he stated that the company would not provide the clean up because the work was not guaranteed, the cover was put back on according to the technician,and there was a homemade auger at the location. This is all false information.The issue is the cover was left off causing the spillage, and Roto-Rooter failed to take responsibility for it. I will never use this company again, have already reported them to BBB and will also be filing complaints with the Ohio Construction Industry Licensing Board and the Ohio Attorney General. They are over priced, have horrible customer service skills, and their lack of accountability is unacceptable. Think twice before using them! read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Cincinnati, Ohio

My parents have an older home, their home is located at the end of the street and they have had a lot of sewer problems requiring snaking, etc. the most probable issue is tree roots. They recently had an estimate from this company after waiting over a week for an appointment with no drainage, unable to use toilets, the sink, washer, etc. Estimate almost $8,000.00 with 2500.00 down payment!! & they will schedule service in 2 weeks!!!!??? It's unbelievable that the water and sewer company is not responsible for this mess. They did come and blow out pipes but home owner is responsible to the road? Wow! Merica' Forget the shocking $8,000 it's time to get dirty! Off to Art's rental to save money! Wish us luck! The working man can't afford this company or the wait!!!! read more

Roto-Rooter Plumbing & Water Cleanup - Rain is not helpful! - Plumbing Near Me - Cincinnati, Ohio

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We had a clog... a bad clog. I thought I fixed it. I plunged the kitchen sink and viola, it drained beautifully, but next I knew the tub was filling with nasty black water. The two are connected in the basement by a 'Y' pipe. Apparently, I pushed the clog down far enough to allow the water from the kitchen sink to flow directly into the tub. Fantastic! I made a date with Roto Rooter online. That was a perfect option for me. It's not that I mind talking on the phone, but if I can submit a reservation or request for service online, I am an extremely happy camper. Online I was also able to choose the 2-hour time frame for the appointment. I received a call not long after letting me know the service person was on the way. I scheduled for 1:00 - 3:00 and he was here at 1:30. He was very professional and congenial. We looked at what was going on and he went to work. It took a little doing, but he got things moving and after he removed all the equipment there was no evidence anyone had been mucking around in the kitchen. Very clean service. The price was steep, and though I am a fan, I couldn't justify five stars. Who knows, maybe the price is in the normal range for plumbing emergencies. I didn't really mind because I wanted everything fixed, but I must admit I was a bit shocked. Still and all, we call Roto Rooter when we have this type of issue and will again in the future. Oh... this was Roto Rooter in Cincinnati, Ohio. read more

Customer service and good communication with customers lacking. For example, I wrote a check for services and it didn't clear for two weeks. When I inquired about it, found out service tech went on vacation and didn't turn it in. Communication about appointments lacks. Some individuals answering phones make appointments (i.e. Jetting appointments) and they are not authorized to do so, causing misunderstanding with customers. read more

Absolutely worthless. DID NOTHING AS PROMISED. NO CAL AHEAD OF TIME. NO CARE OR CONCERN. They offered to "reschedule my appointment" How generous of them. Left work early. Didn't eat dinner, then got a call from "earl" from dispatch after my appointment window struggling to breath and speak at the same time. He was impressive. Don't bother with these mouth breathers. read more

Got the job done but process was very long and price was expensive. I called at 10:30 AM and was told that someone would be out within 4 hours. Plumber didn't show up until 4:30 PM, was there for fifteen minutes then said had to leave because his machine broke and had to get it repaired. Plumber wasn't out of my house until 8:30 PM. Spent my whole Saturday sitting around waiting on them. Charged me $200 to install a few pieces of PVC pipe and the drain cleaning is cheaper elsewhere. read more

STEVE FULLAM TO THE RESCUE! We have owned our Mt. Adams home [built in 1885] for less than a year, and suddenly the basement started getting flooded with sewage water coming out of an unused basement toilet at the lowest point of the house. YUCK! Roto-Rooter's STEVE FULLAM (#2037) to the rescue! Steve was very pleasant to work with, explained every step of what he was doing to clean out the blockage in the main sewer line from the house, and then also the pipes under the house. He spent HOURS fixing the problem, but he was still not done when eventually we had to leave for a dinner appointment. Steve did not want to leave us with an incomplete job, and asked to KEEP WORKING! We felt totally comfortable trusting him to stay behind in the house on his own, and he eventually finished the job and let himself out, locking up behind himself. GREAT SERVICE! We will ask for Steve specifically if trouble arises in the future. read more

First off we have had **** luck right before Christmas! 2 weeks ago Steve came to replace our water heater. Today Christmas Eve Patrick came to fix a pipe under our kitchen sink. Pleasant experience all the way around, from the phone call to schedule to who showed up to help us! Both Steve and Patrick were stellar! A business open 24/7 you may pay a little more than average but emergencies plus a holiday is well worth it! Extra bonus to have two of the friendliest people we could of dealt with! read more

If there was a way to split up my review, I would give our technician, Brian Sharp (#4755), 5 stars. Brian was prompt, knowledgeable, courteous, and thorough. He was able to clear a ton of roots and a clog from our basement floor pipe. The rest of our experience rated a "1." We were promised on the day we called an appointment between 4-6 PM. Twenty-one hours later and several calls to Roto-Rooter, a technician (Brian) arrived. No one, except Brian, ever apologized for the delay. We had expected their fee to be higher than normal (which is why we had requested their 24/7 service), but that was negated by their delay and apparent lack of caring that we were unable to use our water for that period of time. In the future, we will ask for plumber recommendations on "Next Door" or similar sites. read more