Pathetic about the snake stuck said it will cost you Seven Grand to dig it out told him no it's your fault they said hey we'll cut the snake leave it and go home pathetic joke read more

They were promt in coming to my address! Gentleman was polite and friendly. Got the job done with confidence. Repaired a leaking copper freezer pipe. read more

I was given a window of 10am to 2pm for my technician to arrive. He didn't show up till 4:30pm. Beyond that his part of this transaction was fine. He figured out what part he needed, picked it up and replaced it within 2 hours of showing up. $525 seems pretty steep for 2 hours of "labor" and a single fitting and sealant, but at least my pipe is in one piece again and it only took a day. We did receive a $25 off coupon as well so all in all, I'm not mad. Technician was professional. I just wish Roto Rooter would've had someone out to me sooner so I wouldn't have sat around all day for no reason. read more

Took care of the clogged toilet as far as we know but didn't answer our questions and worried there may be an additional issue in the future. Luckily there is a 7 day guarantee so we will see how that goes! read more

Had a sewer main burst in my basement of the home I just moved into last week. Brian came out quickly and lead me through every step he was taking to figure out the problem. He was here for a few hours and solved our problem. Located in Springfield, pa. I highly recommend Roto Rooter in any emergency situation. read more

Hired this company to complete a plumbing job in 7/2023. They did not finish the job and I still have the issue on hand. The person from the company billed me and my home owners insurance, but when calling to follow up on the incomplete project, they're not returning me or my husband's call. read more

Horrible horrible came out and really did not nothing change one thing which he thought it might be. Wrong charged me a fortune and problem never resolved. Did noting never checked anything. else. Do not use them. Use Plantium Plumbing came out knew exactly what it was and had no issues was not even a plumbing issue. But he diagnosed problem and resolved. read more

Our sewage line out to the sewer was clogged and it was backing up into the drain in our basement on s Sunday. I called, they came pretty quick. They did good work. read more

Brian (Technician-5023) stopped by on Saturday and looked at the issue first. He then proceeded to explain what he believed the problem would be and how he would diagnose the issue and attempt to clear the clog. He described Roto-Rooter's fixed price and made sure we were comfortable with moving forward. Once the work started, he understood that we were curious and kept us informed throughout the process. He respected our property, the investment of time and money and really made us feel comfortable with what was a really stressful day. We're very, very glad for people like Brian who understand and meet customers where they are at. Great job Roto-Rooter for hiring such an amazing employee! read more

Was giving a quote and time of 4 hours. 4 hours came and wait for them to cancel. Then proceeded to say they will not clean up the mess that they make. Even the field supervisor was not knowledgeable. Definitely not recommending to anyone. read more

Had a major back up and made 1 Simple call to Roto-Rooter servicing the Gladwyn, Penn Valley Pa area. Was told what time Michael -2844 would be at my house and he was here when promised. He did what needed to be done and away went the back up and my headache. Thanks for being such an informative professional Michael, you made a bad day good again. read more

Had a clogged drain all weekend - first this Monday morning called to places from yellow pages - roto-rooter called first - came right away - he made it sound like it was going to be a really tough job and said it would be $492 - I reluctantly said d yes - he was done in 10 minutes - I asked him why so much? He cash or charge - left a mess I had to clean up - what a rip off ! read more

Ongoing issues since 2004. Team is always friendly, polite and thorough. They were here during the Christmas- New Years holiday one year with a house full of people. Consistently polite and resolve my problems without interrupting the normal activities in my home. Mike #2844 has been to my home on many occasions and has quietly and professionally handled my issues. MJ read more

Tried to charge me $475 to snake a drain. When I told him I couldn't pay that much, he said $350. I told him that I sorry for wasting his time but I was not expecting to spend that much for a drain snaking. Ended up paying $250 which took him 10 minutes to remove clog. It just seemed like he was making up random prices. I would not feel confident choosing them again. read more

Not sure if the other one went through. So here it is again. Everything happened late at night, I wasn't sure what i was going to do since it was that late. Googled some names up honestly and Roto-Rooter came up. I called and initially we were told somewhere around 1:30 am someone would come over, but it actually ended up being way sooner than that. The nice gentleman came in the basement, just had to look at it and knew what it was right away. He fixed it in maybe 10-15 minutes. It was a little pricey, but did the job for a last minute decision. Thankful though that is got fixed right away, no hassle. read more

James was great! We had a bad clog at our new home and were so worried that it was going to cost us thousands of dollars. He was honest, efficient, professional, and courteous. We were very happy with the service provided. The fact that they guarantee service for 6 months made us feel comforted. We will definitely will be calling roto-rooter for future issues that may come up! read more

The tech that came out was very informative. He was able to resolve our sewer line issue. He answered all our questions and gave us some pointers on keeping the line clear. I will definitely use Rotor Rooter in the future. read more

Had some problems recently with our plumbing recently and had roto come out multiple times and finally fixed it. So far so good.

Came home to the basement sink running over all over the floor as the dish washer was running. Landlord refused to fix it and told me I had to fix it and sure enough my lease does say I have to fix all clogged drains. Stupid me for not seeing that before I signed the lease. The back up was in the pipe line between the sewer and the last sink before the sewer coming from the kitchen. years of build up food from the kitchen sinks...black gunk which I have only lived here a year yet i have to fix this..it has to be snaked out. Anyway the guy who came out was so nice and he fixed it in about an hour. He even had a coupon we could use which brought it down to 365.00. With three teen boys, I couldnt wait until someone else could come out. he came out at 9pm and was done by 10pm. Loved the service. worth the money. read more

We woke up to water in our basement. This wasn't supposed to happen because we have a floor drain in our basement. Turns out, our floor drain was clogged. We had water backing up into the finished part of the basement. Being Thursday and a big storm is threatening to hit Saturday, I figured we were doomed! I called Roto-Rooter figuring we wouldn't see anyone until after the storm had passed, but I needed to have that drain cleared if it was after the storm. I called at 7:56am and by 9:00 that morning they were working on my drain! Not only did Sean clear my drain, but he also recommended a product to maintain a clean drain so I could avoid a big problem in the future! Sean was courteous and neat and explained the prices and procedures up front. The expense was very reasonable. I can't say enough nice things!! read more

Our plumber was awesome! Michael did a fantastic job explaining what the problem was and fixing it right away. He was also very tolerant of my dog who would not stop barking at him. Well done Roto-Rooter. We didn't expect to have the job completed the same day. Excellent service and reasonable price! read more

We had a leak coming through our ceiling in the living room from the bathroom on the second floor. It looked pretty bad, and this was the first time we had something like this happen, so we quickly googled "plumbers near us, 24/7" since it was late at night. They had quickly dispatched someone out to us, which was great. The gentlemen had suspected it was our drain pipe from the bathroom, and quoted us $3500, but insurance should cover most of it depending on what our deductible was. Again, we have never had anything like this happen so we didn't know what to expect or if that was true or if it was even a reasonable price. Next day, a different person comes out, briefly introduces himself, and basically gets right to me signing a bunch of papers without explaining what it is that I'm signing...as if that's not something that's pretty important considering it's a home repair that has to go through insurance and things like that, and I'm not even the homeowner...my boyfriend is. So, they bust open the ceiling (which is plaster) which causes a thick cloud of plaster dust to go through my entire house and coat literally every single thing in my living room, dining room, and part of my kitchen. Do you have any idea how hard is to clean that stuff up? Anyway, they discover it was only the water line going to our sink upstairs that was leaking, and they were going to replace it with pex piping. I thought okay, no biggie. Shouldn't take long. And then they randomly just go "yeah we're replacing the valve for your toilet (which didn't need to be replaced) and the trap under your sink (which did need to be replaced)". That made me feel a little uncomfortable because they were just making decisions that potentially could cost us more money but they're not even fully explaining WHY they're doing those things or double checking that it's okay? Starting to feel like I'm being taken advantage of...Whatever, anyway, they complete the repairs after 8 hours (even though they left for over an hour at one point "to get supplies" after the original guy who gave us the quote showed up for what seemed like no reason, and two more times after that because they needed even more supplies...) the man who showed up and made me sign all the paperwork was not exactly a friendly guy, and his temper apparently got the best of him at one point and that is why he left to go to Home Depot one of the times because he had to "collect himself in the parking lot". I stayed out of their way the majority of the time so I have no idea why he was so pissed, but it made me feel very uncomfortable that he said that right in front of me. Then when they were done, he just goes "so how are you gonna pay?" The entire time I had thought I would be receiving a bill to give to the insurance company but now I'm expected to shell out $3500 that I don't have? Im not even the homeowner! And how is it still $3500 when it ended up being a more minor issue?! When I explained that to him he still tried to insist but we agreed on having my boyfriend call once he was available (he has two full time jobs) to discuss payment. He ended up getting in contact with a manager, who did not seem to care whatsoever about what had happened. He sent an itemized bill (which I was originally told we weren't able to get until we paid...) so we can look at it. Charged $1200 for busting open my ceiling which took all of 10 minutes, could've done that myself for free. Charged $288 for parts, which I was told we do NOT pay for. And $2011 for labor. Honestly, it just feels like we were INCREDIBLY overcharged for what should not have taken 8 hours to complete. I was going to give two stars because at least the pipes aren't leaking anymore, but this whole experience has been pretty dang bad. The pipe leaking through our ceiling was stressful enough. Didn't think getting it fixed would be even more stressful. read more

Did come out in a timely manner, never got the 50 percent off, $340.00 , later told us that our pipe was bad and needed to be replaced, About $6000 for that.. I just thought they were very expensive for me.. read more

Sean came over on a late Sunday afternoon to help with a clogged septic line. He was VERY courteous, explained my service options and fees, proceeded to try multiple methods to save me the most money and eventually resolved the problem. After cleaning everything up, we settled the payment and he provided me with his personal cell number so I can call if anything else happens. We were given the 6-month guarantee as well. I was very happy with the service especially with it being a weekend emergency. I highly recommend using them and will definitely use them again should the need arise. read more

Unfortunately, my main sewer line collapsed on 12-29-17 (@ XXX XXX Street Reading PA 19602). I then hired Roto-Rooter to excavate the concrete, remove/replace the damaged pipe, then back fill w/ new concrete (for $3,500). At the time of hire, I was promised a detailed service report w/ supporting pictures (for my Home Owner's Insurance claim). No report was provided. After several phone calls & emails, Kurt Schwichow, Reading's Service Manager, finally sent a sub-par report on Jan 11th (13 days after the actual service date). Note; my credit card was charged the $3,500 on 12-29-17. Also, the provided Service Report was dated Jan 11th vs Dec 29th (so it was obvious no report/pics were documented @ the time of Service). Also, during the 13 day wait for the initial service report; I was attempting to schedule the waste water clean-up with Martin Knowles. Martin's clean-up service was finally completed on Jan 12th. Again, I was promised a detailed service report w/ supporting pictures (for my Home Owner's Insurance claim). Today is Feb 6th. The work was completed on Jan 12th. I have no report. Ive called, Ive emailed, Ive texted. Ive heard nothing but excuses (ie were busy, weve lost the paperwork, etc). At this point, I believe the entire Service was fraudulent. I'll be reporting my experience to the BBB, etc. I am so dissatisfied with Roto-Rooter; Im can't believe I paid you $3,500. read more

We had full scale blockage of the main drain line leading out of the basement to the street on Trinity Drive in West Chester, PA. First guy came out 5:15pm, looked down the vent pipe in front lawn and said, "Oh, looks you have total collapse of either J-tube or main line itself. Will probably have to tear out the whole deal and replace." I asked if they had a vid cam to put down there first before digging. He said yes and he would have them come out next day. Off he went, no fees incurred. Next day a different technician showed up and I thought he would just put the camera down the pipe and see what was up. He asked if the other guy tried to snake it first and I said No, he didn't even try. Soooo HARRY brought out his equipment and began working. First he verified that the line from vent pipe to the street was clear. Then he worked back towards the house. It was a tough job because the "T" coming from house was about 9 ft. down and tough to get snake into the hole but he kept trying until he was successful. He snaked it with several different sizes and types and I kept flushing water down toilets until we saw water flowing out. Initially he only pulled out a small amount of roots but as he kept working with different heads he was able to get a significant amount of roots which were the cause of the backup, NOT A BROKEN J-PIPE! He could have called it a day after getting the first amount of roots out and the water was flowing but he continued until he got out all the roots that he could. Everything is flowing fine now and will continue to do so thanks to HARRY's perseverance and hard work ethic. Just goes to show that its not always the company itself but the individual people working for them that can make all the difference. I was happy to pay the $372 bill versus $8-10,000 for a new sewer line. Thanks again Harry for a job well done. read more