Dr. Roueche and his staff are incredible. I brought my little boy in for his teeth cleaning. My…read morelittle girl, who was very sick, was with me. The staff saw her and noticed that she didn't look good. Dr. Roueche offered to see her. I knew the inevitable was near. I decided to put her to sleep and Dr. Roueche said he could do the procedure that day. I brought her back and picked up my little boy. Dr. Roueche and his staff were so sympathetic. They cried with me and let me stay with her body as long as I needed to. They let my 3 other fur babies stay in the room too. Dr. Roueche and his staff are so kind and caring. I fully trust Dr. Roueche with my fur babies.

My mom's dog passed away and every place we called to cremate our dog was charging up front and my…read moremom had issues with her card. She had asked the staff here if they can do payments with her and they gladly took care of her, the receptionist was super sweet. We have been coming here for years and will always recommend thank you

Dr Cheema is always extremely helpful and kind! Wouldn't trust anyone else with my dogread more

I'm driving along the freeway, I called this Vet to be able to get an anti-nausea medication on my…read moredrive as my cat seems to be incredibly nauseous. I literally have my cat with me. If these people were actually concerned about pets, they would allow me to take my cat in and get an anti-nausea medication.. Do not go to this vet. They clearly do not care about animals and whatsoever.

We discovered this vet a few years ago when we needed to take our dog in and since then, they have…read morebecome our regular go-to vet! We have been about 3 times now but they always resolve whatever issue our dog has! They do get really busy (as do all vets) but usually they're able to schedule us in within the same week of calling. I've only met 2 of the doctors here so far but both of them were caring and know their stuff. I am so grateful for Animal Medical Center for taking care of my doggo and putting my mind at ease after each visit!

I brought my furbaby here after reading some good reviews…read more I started coming here after adopting my puppy pug over 1 year ago. Initially due to an ear infection after having her home for a week. (I do use an online vet service for the more milder things.) The ear infection was rough, but she was taken care of. I established care here because I wanted to have a vet I can have for her for more serious concerns. Well, about 10 months later she got a spider bite. It was right above her eye and it was swollen and crusty. I called AMC and they fit her in the next day. Again, staff was great and took care of her, they assured me she would recover no problems and they were right. Overall a good experiences and I plan to continue to bring my furbaby to AMC. 4/5 due to cost, I was taken aback when her follow up visit came with a hefty fee and I assumed the initial fee included the follow up. I take accountability for not asking ahead but I also feel like transparency is key and it would have been nice to know full cost ahead of time knowing I had to have a follow up visit.

I've taken all three of my animals to Treehouse Animal Hospital, one cat and two dogs, and every…read moreexperience has been great. The thing I appreciate most about Dr. Dewey is that I've never once left feeling like unnecessary procedures, medications, blood work, or testing were being pushed on me. I've definitely had that experience at other vets. Every interaction I've had with Dr. Dewey has felt genuine, and I always leave feeling very confident in her knowledge and judgment. You can tell she really cares about figuring out what's actually going on and making the right diagnosis without immediately throwing everything but the kitchen sink at the animal. The staff is also always extremely friendly, and the facility itself is clean, new, and really nice. And lastly, the pricing is very reasonable, especially compared to some of the other vets in the area. I feel like I'm getting better care without paying more for it. Really happy we found Treehouse and would absolutely recommend them.

Dr. Dewey is, without a doubt, the best veterinarian I have ever known. She is incredibly…read moreknowledgeable, compassionate, and truly dedicated to the health and well-being of your fur baby. She has genuine kindness and concern .. she really cares. She always squeezed Tallulah in when urgent care was needed and that provided me with tremendous peace of mind when I was going out of my mind with concern. In addition, her staff is outstanding--friendly, caring, professional, and always willing to go the extra mile. From the moment you walk through the door, you feel welcomed and supported. I cannot recommend Dr. Dewey and her staff highly enough. If you are looking for a veterinarian who is exceptionally skilled, compassionate, and supported by an amazing team, Dr. Dewey and Treehouse are simply the best.

They are compassionate, thorough, and good with nervous pets…read more They gave me good guidance when a cat was dying and did a thorough check up when I got new cats.

Our family could not be more grateful for Dr Amelia and Jen. Our wonderful Nit had been with us…read morefor 23 years and deserved a peaceful end of life transition. They were very responsive to our initial inquiry, able to fit us in quickly, and explained the process enough to put our minds at ease. The actual process was quick and painless, in the comfort of her own bed, and allowed us our time to say goodbye. Highly recommended.

Excellent service. Very friendly staff. Incredibly knowledgeable…read more Cat had an eye infection. They were able to see us same day (Saturday). They examined and made recommendations and prescribed eye drops and pain meds. Eye isn't 100% (to be expected) but already looking better one day later. Update: they have also called me to check on my cat's recovery progress although I didn't recognize the number and didn't pick up. They left very nice voicemails. Highly recommend!

We had a 2:30 appointmentJ July 2nd, but had to wait 35 minutes for vet to return from lunch…read more Assistant came into the room and said he was taking our cat into the exam room. We stared to follow, but were told we couldn't come in!!!! Husband protested and we went into a room where vet was preparing for a surgery. We explained cats symptoms and were told we should have 3 litter boxes, never asked about our living conditions (3 adjoining, small ,rooms). Said he wanted to order tests and were given a bill for $600, which we were about to pay, when he told us we would need to leave the cat overnight. (On the Independence Day holiday weekend, when they are closed!!) At that point we picked up our cat, paid $75. for an office visit and left. We will take him to his regular vet, on Monday, when he is back from vacation. I wish I had read more of the reviews before I made the appointment.

HIGHLY RECOMMEND -- Amazing, compassionate, and fair veterinary care!…read more My cat recently developed symptoms of an upset GI tract, and I called early in the morning to check availability. They were able to see her the same day, which immediately relieved so much stress. Their later office hours were a huge blessing--especially compared to emergency clinics that easily charge three times as much. We arrived for our 5:30 appointment (they close at 8), and even with their day almost over, the entire staff was incredibly kind, patient, and helpful. Dr. Brink was our veterinarian, and she listened carefully as I explained what had been happening. She immediately began narrowing down the possible issues and communicated every step clearly. Before doing anything, they brought in a full cost itemization and explained each item in detail, answering every single question I had. The pricing here is beyond fair--and transparent. While we were discussing everything, my cat had an accident in the exam room, and the staff insisted I didn't clean it and moved us to a fresh room without hesitation. My girl is extremely fearful, so sedation was difficult. Dr. Brink and her team worked tirelessly to help her, and even though we couldn't complete the tests that evening, they still sent us home with medications to treat her GI symptoms. They also discovered an ear infection during the exam and provided treatment for that too. I came in with one problem, and they sent us home with answers I didn't even know we needed--this alone impressed me so much. They made arrangements for my cat to return the next morning for another sedation attempt (for bloodwork and an IV). When I came in around 1pm to check on her, another doctor (not sure of her name, but she was pregnant and so kind) took the time to personally reassure me that my girl was doing great. Before sedating her again, they even called to confirm the full treatment plan--another huge green flag. Less than an hour later, they called to tell me everything had gone smoothly and her blood panel was already complete. They even cleaned my cat's ears out as she was sedated so I could easily apply her medicated drops. I have NOTHING but positive things to say about this veterinary hospital. The entire team is compassionate, patient, and truly dedicated. Thank you all for treating my spicy, demonic little goblin with so much love and care. You've earned a lifelong client! It's been about 3 hours since we left the clinic and my girl is purring, eating, drinking, and using the restroom all on her own! Already feeling so much better than the day we came in. Odessa sends her love too!

I just realized I have never written a review for this place…read more We took our rescue dog here her whole life and we were always treated well and I feel like they are caring and have your pets best interest at heart. This vet has only improved since Dr brink took over and I am certain things will continue to improve. We had already seen improvements since she took over I do wish they had some sort of emergency program where you could get seen possibly on an off day if someone was available. I know that would be hard but we had an emergency on a Sunday and had to take Maysie elsewhere and we received decent care where we went but this doesn't replace the trust you have in your regular vet I was able to get her seen on Monday here which was awesome so we could get confirmation on some things from someone we trusted I feel the care provided by Dr Brink towards the end of Maysies life allowed us to spend a little more time together I can't imagine working at a vet and everyone there was so great - even going back to when we first got mays. I hope they continue so that if we get another pet we could come here. We are very grateful to all of the staff - Lauren, Oscar and all the other staff who were patient in answering our questions and teaching us what we needed to know to care for Maysie

There truly aren't enough words to express how grateful we are to the team at Cinema Veterinary…read moreCenter. They saved our dog's life, and we will never forget it. While we were traveling, our 6-pound Maltese suffered a severe anaphylactic reaction after a bee sting. Within minutes he was vomiting, had lost control of his bowels, was breathing rapidly, became weak and disoriented, and looked like he was slipping away. It was one of the most terrifying experiences our family has ever faced. The moment we arrived, panicked and desperate, although they are not an emergency clinic, they helped us. After the Dr. said he could see our dog, everyone acted immediately. Our dog was taken back without time wasted, and the entire team worked quickly while keeping us informed every step of the way. Dr. Moran was calm, compassionate, incredibly knowledgeable, and took the time to explain everything clearly. His confidence and expertise gave us hope when we needed it most. The veterinary nurses and staff were wonderful--kind, attentive, and excellent at communicating throughout the entire process. The front desk team was equally amazing, showing genuine compassion and making an incredibly stressful situation a little easier. The care didn't end when we left the office. Receiving a personal phone call a few days later to check on our little guy and make sure he was continuing to recover meant so much to our family. That level of kindness and dedication is something you rarely experience, and it speaks volumes about how much they truly care about their patients. Because of the incredible care we received, our beloved dog is still with us today. If you're looking for a veterinary office that combines exceptional medical care with genuine compassion, this is the place. Thank you all for giving our little boy a second chance at life. We are forever grateful.

I would give this place zero stars if I could! I thought this place would be a good option given…read morethe positive reviews but when I walked into the office it was anything but. For starters, when the vet tech asked me to place my dog on the scale I noticed that there was a huge puddle of urine on it. Yuck! I asked her to clean it up before I'd place my dog on that scale. That's beyond unsanitary! Then when we got to the exam room, that also looked unsanitary! The mat on the exam table had what looked like dried urine stains and nothing smelled clean or sanitized. Really gross and now I'm worried that my dog could have been exposed to something since it's likely nothing in that exam room had been cleaned. I should have left right then and there, and wish I had because things didn't get any better. The vet took forever to come into the room. I was only there to get my dog vaccine boosters but felt they were trying to evaluate and look for random diagnosis. They also were pushy about heart worm testing and charged an arm and a leg for core vaccines. Much more than any place I've ever been. It felt very scammy. And when checking out and paying the hefty bill the receptionists weren't very friendly. Honestly, the whole place just had a bad vibe. I wish I never took my pet here. I don't plan on bringing my pet here ever again and I feel very upset that I trusted bringing her here in the first place. I can't understand how anyone gives this place a positive review. My experience was bad!!

Dr. Pope was our vet when she had an office in Castaic (Golden State Veterinary Care). She and her…read morestaff took great care of our little Grizzlie until she passed away from bladder cancer. About a year later, we brought our new Frenchie pups to start their care with Dr. Pope. At 8 weeks old Percy developed an eye condition that required specialized surgery. She referred us to Animal Vision Care & Surgical Center where Dr. McNabb and her wonderful team performed the surgery and took amazing care of our little guy. Unfortunately, Golden State Vet closed shortly after, but we were notified that our records were being transferred to Stevenson Ranch Veterinary Center. Simply out of convenience, we started going elsewhere. Fast forward years later we noticed a lump under Percy's jaw. I had to bring him back to Dr. Pope's office. I called SRVC who got him in on the same day with Dr. Chandler. As a very worried pet Mom, everyone was so sweet and made sure I was informed at every step of his care. Dr. Chandler was awesome. After examining Percy, she took the time to explain what the issue may be, and the options involved in each one. After trying to aspirate the area with a needle, she determined it was most likely an abscess from an infection. He was prescribed antibiotics and anti-inflammatories. The Vet Assistant went over the instructions in detail. I then got a call a few days later to make sure the meds were working, and Percy was doing well. Fantastic experience -- From this point on, Percy and Maggie will only go to SRVC.

My biggest concern with Stevenson Ranch Veterinary Center is not even the dental procedure itself…read more It is how the owner/CEO, Dr. Lisa Pope-Moore, responded when I asked reasonable questions afterward. My dog, Sora, underwent a dental procedure under general anesthesia on 8/27. She has been anesthetized many times before and always recovered without difficulty. This time, even though she was at SRVC for more than 4 hrs after extubation, she came home profoundly disoriented and poorly coordinated. She couldn't navigate a short distance back to our home and had to be carried. Hours later she was still markedly impaired and wouldn't eat. She also smelled strongly of urine and ammonia. On closer inspection I realized her entire hindquarters were soiled with urine. We had to give her a bath late that night despite her condition. I had a really busy week due to multiple root canals and work, but on 8/30 I reviewed the records and sent SRVC a detailed email asking about the procedure. Among other things, I asked about two low blood-pressure readings in the anesthesia record, what happened after staff took her outside and she would not urinate, what could account for her difficult recovery, and what should be done next time. SRVC itself had called me on 8/28 after the procedure and invited any "questions, comments, problems or concerns." Screenshot of voicemail attached. So I was stunned by Dr. Pope's response. Instead of just answering my questions, on 9/1 Dr. Pope gave largely generalized explanations, emphasized the practice's AAHA accreditation and confidence in its staff, and then concluded that I "lack trust" in the practice and told me to find a different vet lol. She also said animals sometimes don't pee after a procedure--but I didn't ask why Sora didn't pee. I asked why she was sent home covered in urine and why the record didn't reflect anything about the fact that she wouldn't urinate, what they did about it, and whether she soiled herself. Screenshot of part of Pope's 9/1 email is attached. When I objected to the nonresponse and asked again for direct answers, Dr. Pope did give more specific info, but still didn't answer questions about the urine. Her 9/2 reply made the BP record more concerning: Systolic readings were 128 at 9:30, 82 at 9:55, 64 at 10:10, and 92 at 10:30. Dr. Pope said the cuff slipped at 64 and BP improved after repositioning, but there is no documented immediate recheck. The next reading is 20 mins later. It also doesn't explain the low 82 reading 15 mins earlier. With these gaps, the record doesn't show when Sora became hypotensive or how long it lasted. She also told me that my original email had an "accusatory tone" and suggested that I ignored SRVC's efforts to get info from me and chose "instead" to request Sora's records. Part of her 9/2 email is attached. That chronology is demonstrably wrong: All the correspondence is timestamped. I requested Sora's records on 8/27 at 4:34pm before Sora was even picked up from the clinic by my husband at 5pm, so it couldn't have been "instead" of responding to SRVC's post-op calls the next day. My 8/27 email is attached. My email asks that the records be sent to her oncologist and to me to submit to insurance. SRVC didn't send the records to me until about 4pm on Friday, 8/28. Then 8/29 and 8/30 were the weekend. I filed the insurance claim on 8/29 and sent SRVC my detailed email on 8/30. On 8/31, I returned SRVC's AM call within 3 minutes. I also followed up again via email that night when they never called back. My 8/31 email is attached. I have longstanding relationships with Sora's regular vets and specialists and routinely ask detailed questions about her care. I've never had a vet treat questions about her medical care as evidence that the relationship itself should end. Pet owners should be able to say, "My animal had an unusual recovery; please explain what happened," without the inquiry itself becoming the problem. Obviously dogs can't speak up for themselves. It's our job to be informed and advocate for them. Dr. Pope ultimately invited independent review and referred the matter to SRVC's insurance carrier. So I submitted medical records and correspondence to the CA Veterinary Medical Board. Dr. Pope wasn't even the treating veterinarian. Dr. Fox was, and I never had a chance to talk to him about the concerns before Dr. Pope took over the response and ended the relationship. The matter has now progressed to a board complaint involving the care he provided, which is unfortunate. Whatever the board ultimately concludes about the medical care, the way my questions were handled destroyed my confidence in this practice. I would not return. I do, however, highly recommend these vets: Montrose Pet Hospital and TrueCare AKA BluePearl Pet Hospital. If anyone wants to review the full correspondence or records mentioned here, I'd be happy to share more info. Here's also a photo of my baby Sora.

Positive experience w/VEG starting w/my call last night. They put me through to the Vet on the…read morephone which was extremely generous. Yesterday, Saturday we tried VMSG / closed & Horizon: Unable to be seen due to capacity limits. Today drove the hour to Stevenson Ranch. Due to just one Vet available we did have to wait a significant time, however staff is very friendly & attentive, checking back w/us as to why the delay, which is very considerate. Faculty is clean, snacks & coffee / water for the pet parents as you wait. Emergency is always pricey, although we talked out the options & made a comfortable choice for our girl & our wallet. Highly recommend...again, the staff, chef's kiss

I came here at night after my kitty got into a lily plant & I was so glad I did…read more as soon as I met dr. ana I knew I was in good hands. right away I felt at ease with the situation knowing they would be able to help him. when she told me they could make me a bed so I could spend the night with him I almost cried. my kitty has been in vets/hospitals before and the worst part is always having to leave without my baby. I ended up calling out of work to stay with him the whole time & during his stay he was treated so well. he had his own doctor & nurse, they would check on him every couple of hours or so and always took care of anything he needed. my kitty has a history of having a uti & wasn't peeing for the first 12 hours. I wasn't too concerned because he does that when he's in a new environment naturally but different nurses were so attentive with checking his bladder some even did quick ultrasounds. It is expensive but so is every other emergency hospital & my bill was actually the same price as when he was in a different hospital a few years before & there I was only able to visit him for 30 minutes. I think being able to stay with him the whole time made all the difference for me & my kitty too. I know he would've been stressed being left alone in a cage for almost 2 days and that could've affected his recovery. thank you to everyone who was so sweet to him giving him love and attention. he literally was purring his whole time here & he was actually a little upset to leave.