I have had both body work and mechanical work done at Gagnon's. They are excellent at all they do…read more Maria and Crystal have a great crew. They are honest, knowledgeable, and have reasonable pricing. Would highly recommend Gagnon's.

Had a really bad ticking, couldn't precisely locate the problem with 2 previous mechanics. Came…read morehere and crystal went out and came back shortly with a solid idea, but wanted to put it in on the lift to confirm. Not even 20 minutes, car was back down. She's was explaining what was wrong, how they can fix it, how much it will cost and time estimate for repair. Before they brought my car around she even took me out to the shop to show me exactly what was wrong (I'm not mechanically inclined at all.) after getting the appointment taken care of no ticking AND she still had the parts to give an even more in-depth explanation of the problem. The mechanical problem with my car was expensive (it was going to be regardless) but the smooth process, great customer service and patience they had explaining everything really blows me away. The folks here are true professionals of their field.

I have two vehicles in which I believe I have brought them into Midway Collision Center on four…read moredifferent occasions. Each time I have gone in I have had exceptional service. They did a superior job after explaining their work and process.  I got my car back timely, perfectly clean, and no one would ever know it had been hit/damaged. They were prompt, courteous, updated me daily with the progress as well as answered all of my questions and there is nothing I can think of that would have made my experience better, both for me and the coordination with the insurance company. Let's hope I don't need body work anytime soon, but now I wouldn't go anywhere else. In my opinion...superior work and service. Very highest recommendation! Michelle C. 4/7/2021

My car got side swiped in a grocery parking lot. I ended up taking it to Mid-Way as it is…read morepartnered with the insurance company of the driver who hit me. The workmanship is 5 Star. Like brand new. They found additional damage not included in the original estimate by the insurance company. They worked with the insurance company and took care of it. No problems. No hassles. They kept me informed as things progressed. Everything was cool and calm. I have my car back and feel good about the whole experience. The manager I worked with was John (didn't get last name). He made sure I was satisfied.

Excellent workmanship, and I felt they genuinely cared about my situation and that I was happy with…read morethe work. Very highly recommended!

From the owner: Roger's Auto Body Inc. provides collision services, paintless dent repair, and frame repair on all…read moremakes and models to the Somersworth, NH area.

If you're looking for quality work, fantastic staff, excellent communication, and a local,…read morefamily-owned business, Roger's Auto Body is the place to get your collision work done. I've had several auto claims handled with them over the years, have had friends/family who have had auto claims with them, and no one has ever been dissatisfied. Paul the owner takes a personal interest in customer service, and making sure that you understand what kind of work was done, where, and how. Auto accidents are stressful. Navigating the insurance companies is stressful. Roger's Auto Body is the least stressful part of any claim I've ever had. If anyone mentions body work I always say that Roger's is the place to go. Highly recommend, and will be going back to them on the unfortunate day that I need auto body work.

Everyone at Roger's was so great to work with. They cared as much about getting me my car back as…read moreI did and that showed in everything they did. I was so excited to get my car back and find it not just fixed but looking like new again.

I cannot say enough good things about my experience with R & J Auto Body, particularly Jim, who…read morehandled my Scion's repair. The work on the car was absolutely flawless--it looks brand new, which is incredible considering the damage. What truly sets them apart is their customer service and integrity. First, the communication was stellar. Jim took the time to update me at each and every step of the repair process. More impressively, he went into great detail explaining the potential for any future problems related to the accident, setting clear expectations, which is a rare quality in this industry. Second, I had a very embarrassing mix-up regarding the payment. I was unable to process the payment for about an hour due to an issue on my end, and the team (Emma, etc.) showed me nothing but grace and patience. To make matters worse, I mistakenly and publicly blamed Jim for charging me twice when the duplicate charge was actually a pre-authorization that resolved almost instantly. Jim handled my mistake with total professionalism and kindness, immediately clarifying the situation without making me feel foolish. R & J Auto Body does amazing work, and they treat their customers with respect, even when the customers are wrong! As the saying should be, "We all make mistakes except for Jim and R & J auto body."

Many years ago, I had a legendarily terrible experience with an auto group in the seacoast area…read morethat shall remain unnamed because it's irrelevant to this review. I honestly believed the utter incompetence would remain unmatched until the day I died. And then I had the misfortune of having to deal with R&J Auto Body and I was proven wrong. I can't fault these people for the body work. They did the work, apparently properly, and it looks like the damage that occurred after my vehicle was stolen out of my yard and later recovered never happened. The problem is that what they told me would be a two and a half day job ended up taking just under three weeks, and even then it took me threatening to have the vehicle towed somewhere else for them to get it done. Customer service is an absolute joke to these people. They don't care how long it takes, they don't care how much hardship they cause you, and they don't care how they're perceived. I can only assume this is because they've somehow weaseled their way into being a "preferred" garage with at least one insurance company, so they figure they don't need repeat customers. Honestly, I should have known this would be an issue on day one, when I was told they would call me to schedule an appointment as soon as my insurance estimate was approved. After not hearing from them for six days, despite knowing the estimate had been approved, I gave up and called to make an appointment myself. They gave me one- for two weeks later. This wasn't a huge issue for me, since I understand it's a busy time of year, everyone is short handed, blah blah blah the usual. The day I finally dropped the car off, I was told it would be ready "at the end of the week." I heard nothing at the end of the week, so I called on Friday and was told "The lock set had to be sent back so as soon as that gets here today, we'll get it installed and tow it to the dealership to be reprogrammed." They told me they would call me back and let me know when it had been towed. I did not receive a call. I called again the following Monday to inquire and was told "The lock set is being installed today and then they have to tow it to the dealership to be reprogrammed." There was no explanation as to why this was not done on Friday when I was told it was being done, no apology for the delay, nothing. They told me they would call back as soon as they knew when the vehicle could be reprogrammed. I did not receive a call. I called again the next day and basically got blown off, so I called again a few hours later and mysteriously, the car "ready to be picked up." I drove over after work after arranging a second person to drive back from the garage. Upon pulling into the lot, we saw my car sitting right up front- with the key in the ignition and no one in sight, so that's neat when I've already recently had my car stolen once. We looked inside, and the interior detailing that was part of my estimate had not been done. The car was filled with trash and upon opening the door I was smacked in the face with the reek of cigarettes, exactly as it had been when I dropped it off. I walked in and inquired as to why the car was still full of trash and smelled of cigarette smoke and Jim's immediate response was "That's not on my estimate!" When I responded with "Well, it's on mine," he suddenly found the time to shuffle through the paperwork and see that, in fact, it was on the estimate and he had "missed it because there was a zero on that line." A quick rewind regarding this statement- the day I received the estimate, we heard Jim tell LJ, "Put a zero on that line and write 'per invoice' because we don't know what the final cost on the detailing will be" since the detailing is outsourced to someone else. Now, all of a sudden, Jim didn't see the detailing on the estimate even though he was the one who indicated there should be a zero on that line, so one assumes that's a regular practice? Interesting. Anyway, Jim told me he would call the detailer and find out when he could get the vehicle in for detailing, and indicated he would call and let me know. I left, still without my vehicle, and in case you haven't already been noticing a theme, I did not receive a call. On Wednesday morning I called AGAIN and was told, "I THINK they're on the way to drop it off to be detailed now." I specifically asked them to call me when the detailing was done and the car could be picked up. I did not receive a call. Long story short, at this point the next time I called it became a screaming match, he made more excuses and told more lies, and I finally got the vehicle back after threatening to have the vehicle towed somewhere else to have the work completed. I will not ever be back and I will make a point of telling everyone I know to go somewhere else.

My brother in law & my family use/refer Strafford; recently,…read moreI needed some work (door damage from pulling out incorrectly). BIL said "don't use the crooks over in your state, next time you visit Mom, have Stafford do your car". That's what I did; turnaround faster than promised and final price just over the minimum in the quoted range they'd given me. So...if you're local, use them. If you're from out of town, take a vacation in the Seacoast and get your car repaired. Body & mind & car refreshed in one visit to NH.

Jeff and his son just brought my 68 LeMans back to life! They both did a lot of work to restore the…read morepanels, including welding metal patches rather than making her a bondo buggy. It's hard to come by someone in this line of work with these skills. I really liked that he's passing the knowledge down to his son. Thank you for all the amazing work, and for a beyond fair price!!!!!

I called Jake the owners son and after my 20 minute ride he came right out and repaired my car…read moreimmediately. He then went in the shop and ordered the part that I needed immediately. I cannot say enough about his professionalism and detail to care for his employees. I will be a regular customer as long as I am able to drive. Thank you very much for being so kind. Geoff