This was one of the quickest refinances I have been through (less then 30 days!). I would definitely use Roundpoint Mortgage again. I was also impressed with how advanced the company was with technology and allowed me to load all my documents through a secured website. We live in Calif. and we were in New York when the loan was approved. Within two days after the approval we were signing papers at our hotel in New York. It doesn't get much easier then that! Denise Pangelinan read more

Very professional team. Quick answers, very helpful on the document uploads. My company moved me across the country several times. This experience on this mortgage was by far the best of all of them. Every one was cheerful and made me felt like I was the only person getting a loan. Special thanks to Carl Boglin and Jamie Chanthaboury. Michael Davidson read more

It is now December and we submitted our refinance application in mid-August. While everyone is friendly, they seem incapable of identifying all needed documentation at one time. The only thing I can figure is that they stop reviewing as soon as they identify something they want, only to to pick up where they left off when that is provided. I have responded within 24-48 hours for every request, yet it is now approaching 4 months of processing due to the drip, drip, drip of requests. As an example, back in September they requested copies of the HOA CC&Rs and budget. I provided them immediately by electronic upload online. Here it is December 2nd, and they are just now getting around to asking for "updated" budget docs since what I provided was a copy of the financial audit for the fiscal year ending June 2013, which they consider "expired". Of course I will now provide a copy of this year's budget, but no one will even acknowledge this should have been asked for back in September when I first responded to their request. This is just one example and I could go on for many paragraphs. The only reason we haven't dropped them is because we don't want to lose our sunk costs (appraisals, HOA processing fees, etc.) and because we keep thinking surely each request is the last. Bottom line, unless you don't care how long it takes or how frustrating it is to get "just one more request", stay away. I will update this if we ever get this finished. read more

My crappie mortgage broker ended up selling my loan to these people after my refi.. The broker I was referred to by a friend was another nightmare altogether. I have condo insurance through state farm already. Now round point has been pestering me for wind Insurance from my Condo association? ?? I never have been bother for this from my last bank and have no idea why they are.. I ended up faxing them TWICE a binder of the condo boards insurance which shouldn't be me doing this crap at all.. Ughhh what a head ache so far.. Now I'm at the begging of selling my house and waiting for the final contracts to come back from the buyer.. I'm really praying that I'm not going to get a headache with Round Point and hoping they are responsive with the Deed, etc... I don't need any issues with this closing and boy let me tell you this whole home buying, selling, refinance and been a painful learning experience.. 1. Always go with a large bank or make sure you do your homework on the prospective bank.. 2. DO NOT TAKE REFERALS FROM FRIENDS!!!. They could be the best at what they do but if they refer you to someone that screws up your loan, as they did mine you are in for an annoying experience. The dope that I used told me I was approved for a rate of 3.7 percent and then gave me the assumption he locked in the rate. He actually waited until the rates climbed and locked me in at 4.6 percent. I wanted to strangle this guy and my jack ass friend for referring me to this crook.. read more

I HATE ROUNDPOINT MORTGAGE! They are clueless and you can't find anyone that speaks clear English. The first year everything was fine then all of the sudden they started withdrawing an extra $450 to cover property taxes and insurance....which I pay on my own and made sure it was set up that way from the beginning. I have contacted them 5 different times to reslove this and they still haven't corrected it. I am about to close my checking account so THEY will have contact me for payment. VERY FRUSTRATING read more

I have been in the Restoration Business for going on 9 years. I process about 30 to 40 loss draft checks per month with various other banks. Till this date i have never seen a harder company to deal with than Round Point. They were trying to sell the person loan to another Mortgage Broker. However because the Mortgage holder was behind on their payments they wanted to keep the LOSS checks in escrow to make the file look better. So Round point stated that 3 different authorization to speak we sent in was invalid. One was invalid after i spoke to two different reps and had sent in all the paper work was required. It wasn't till after they released 25% of the funds they did not want to use this one. They stated it had a electronic signature not a physical. He/she then put me on a silent hold on two different occasions for over 45 mins. The first time this happened, one time a manager picked up and completely apologized. He entered the phone call acting like he knew nothing about the file. His name was Alex, 2 weeks later he hadn't called us back and was still ignoring the voice mails and phone calls. They stalled this loan for 3 months and after 2 months stated that they were releasing the checks. After 2 weeks we call back asking where the check was. The rep told us it was not issued yet but it had been cut. They were waiting on a signature. Instead of releasing all the funds, they released 25% of the funds with no explanation. The first 25% or 33% in most banks procedures is to be released before the project is even started. This one had been completed for 4 months! When speaking to the rep about releasing all the funds, i asked him if he had the inspection, the paper work and everything that was needed. I asked him this, like i always do, in 3 different directions. He stated over and over again all the funds are being released, we have everything we need. They knew everything they were doing was wrong! But they were being told by their management staff to do it. This company does not care about laws or customer service. But instead they do everything in their power to delay the process to keep the funds in escrow a little longer. In this case long enough to get another back to buy the loan. I has now been 4 months since they received all the checks and over 6 months since the project was completed. And we still have not got the checks returned to us because the new bank states they did not send over all the paper work correctly. Round point has the worst loss draft department i have ever dealt with! And will break any law or rule to get what they want. Case in point sit on hold for 45 mins like i did one time! I mowed my entire yard listing to classical music before some picked up and then disconnected the call. read more

It's seems like we have fallen into the escrow shortage scam! We have been trying to get this resolved for over 5 months! This company is a scam and rips Harding working people off with no remorse! read more

It has been 14 weeks now waiting for our escrow check and there is no end in sight. We even were contacted by Omar, the public relations guy and when we wrote him a long email ... guess what .... nothing happened. We will now go legal against this company and hope for all of you out there that you will never have to deal with such incompetent people. We asked for a bank transfer, but they refuse to do so. We don't know what to do anymore.... Anybody out there with the same issue? We should get together and go after them! read more

No communication and horrible customer service. They say they can help with a simple refinance but then have restrictions and can't do any loans unless the loan to value is 80%, but they don't tell you that until you ha e gone through the entire process. Horrible company. I'm so glad I'm refinancing elsewhere read more

My mortgage was sold to this company by Ruoff Mortgage Company. They have been unable to get my city taxes and my insurance payments correct over the last year. Multiple calls were made and only lies we're given by this company. Telling me taxes and insurance were paid when they were not. This is a debt collection company looking to make some money. read more

We refinanced with them 18 mos. ago and they were by far the hardest and slowest company we have used. It took close to 2 months! We have done about 10 mortgages and refi's over the years as we own 2 homes. They alsohold the mortgage( unfortunately) and have called me 5 times on my cell phone to get me to do an automatic payment from my checking. And they told me they also now call if they do not get the payment by the first. What? The grace period gives you until the 12th? They also made a mistake and sent a bill 5 months ago saying I was late and I had the cancelled check for the payment that had cleared on the 3rd. Then the next month I got NO bill but luckily called in and paid it which they wanted to charge me 15.00 dollars for - but they waived it which was something at least. They had the best rate at the time but NOT worth the small savings. The only saving grace is that when you call their customer svce. dept they are fairly helpful. read more

My experience seems to parallel may others I am reading about - great start and communications through the appraisal, total crap after. My Loan Officer, Alyson Myers, was very communicative at the beginning, but for the last month all I get to my inquiries as to why NOTHING is happening with my APPROVED loan is "we are behind, but within a week you should be closing." Well, it is now the end of August, two months after I started the process, and a month after I had submitted ALL my paperwork, and still nothing. In fact, now it is worse. I asked for my case to be escalated to management, and to be provided that person's name and contact information, and now no reply at all. I am stuck in mortgage limbo, and can only hope they will honor my supposedly locked-in rate and actually complete the loan process. At this point, I would not only not recommend them, I would actively discourage anyone I know from using them. read more

This is the worst company I even deal with. Company are horrible at customers service.Never reply any phone call. Email is the only chance, usually take more then 3 days for them to reply a simple question. Not recommend for anyone. read more

Over-promise and under-deliver. My wife and I have excellent credit history, I am employed, no criminal record, never declared bankruptcy, etc. I chose RoundPoint for their rates after the loan officer, Nathan Cook assured me that the company was now closing loans on time, within a month. I explained that I did not have my 1040 form for my 2011 tax return but had the IRS transcript, which the IRS makes available for things such as mortgage applications. I submitted all of the information in October, including the transcript for the 2011 tax return with explanation that the IRS could provide a copy of the actual form but that it would take up to 75 days. On November 27, RoundPoint wrote that underwriting had reviewed my application (The process began on October 2, with assurances from Nathan Cook that we could close within a month), and still required the form 1040. I asked what information was required that was not included in the IRS-provided transcript, and STILL noone has answered that question. After 2 more weeks of deliberation, RoundPoint denied my loans because it would take too long to provide the photo copies of the actual 1040 form on which I filed my 2011 taxes. The company has been a huge waste of time, during which interest rates have increased, and they still have not been able to explain what information I was not able to provide. My email to RoundPoint in response to their declining our loan: Dear Nathan: My wife and I are surprised and disappointed, both at the time it has taken to process our loan, and RoundPoint's decision to withdraw the loan as evidenced by Erin Schweitzer's forwarded email dated December 16, 2013. My surprise is rooted in the fact that from the outset -- indeed, from our initial conversation in early October -- I explained we only had a transcript for our 2011 tax return. I reiterated that point when uploading documentation to the RoundPoint website on October 7. In emails to Stephanie Wacaster on October 24 and again on October 29, I explained the situation yet again in the course of submitting additional material. To date we have submitted 55 separate documents detailing our personal and financial information. This is in addition to the 100+ pages of authorizations and disclosures we signed and uploaded for each of the two loan applications. The quantity of information provided is extensive. And yet, despite having ALL of the information from our 2011 tax return (from the IRS-provided transcript, so its accuracy is assured), our loan applications are being cancelled 12 weeks into the process because I no longer have a copy of the return filed for 2011. This cancellation occurs after you assured us by email that the loans would be closed within a month. To date, you have been unable to tell me what if any specific information from our 2011 return you are lacking or that I have been unable to provide. If the requirement to have the actual form 1040 form from one's tax return is an external requirement (State or Federal law, for example), it is understandable that you must deny the loan. However, RoundPoint should have been able to communicate this requirement to us at the beginning of the process; again, I discussed this with you and with others handling our applications. If, on the other hand, the requirement for the form 1040 is an internal one imposed by RoundPoint or the underwriter, the denial of our loans represents a timorous approach by individuals unable or unwilling to evaluate objective information and make a logical decision. In either case, you have wasted more than a month of our time. read more

Please let me tell all of you to please stay away from this horrible company with such poor customer service and not a care in the world!! We were in a 45 day escrow all documents submitted. At day 40 still haven't heard from anyone at Roundpoint. We decided to call Roundpoint ourselves to find out status, thinking we were going to close in 5 days. They said underwriters needed more documents which we provided. After that it all went downhill and they just didn't care!. Underwriters don't know what they are doing. Sellers moved out, we gave notice where we were living and new people moving into our place!! Why why did they wait so late to start working on our loan?? Shouldn't that have been done maybe on day 10 or 15? So all families involved were informed before we were all homeless. In short, we found a new mortgage company that approved our loan in 3 days!! Please don't use this company...you will age 20 years!! read more

I had two mortgages from them, first one was ok, the second one was terrible, I don't have impound account with RoundPoint, but they requested county tax office the annual tax bill, instead I got supplement tax bill, they asked proof to show them I paid taxes, I sent bank check records to the email address they gave, never got email reply, I thought I have paid taxes, after months past, they put me into escrow account without calling me, charged higher monthly fee, still asked me proof to show taxes is paid, finally I call county tax office, tax office staff said RoundPoint paid the annual taxes, and said if I don't have impound account, mortgage company should not request the tax bill, I am still in dispute with RoundPoint, might have to find attorney to straight it out, or re-finance to find a better lender. I don't recommend RoundPoint, please stay away from RoundPoint!!! read more

Our loan was sold by our previous lender to Roundpoint three years ago. For three years in a row now, they have not paid our insurance on time. For the past two years, I have had to pay out of pocket at the last minute in order to keep our policy from expiring because they wouldn't rush payment despite promising they would. Last year we sent a letter expressing our frustration, and got a letter in return (supposedly from the VP) promising that we would not have this error again. Guess what? Same story this year, despite me being proactive and contacting them a month before the bill was due urging them to pay it. Because we are not in a position to refinance or pay off the loan, we are now going to pull our taxes and insurance from escrow and self-pay. The folks in customer service are very nice, but no one seems to be able to "do" anything to address this chronic issue. read more

After buying my new home I never received a payment book so I called my Mortgage Company. They said my Mortgage was sold to Roundpoint Mortgage. I called them to get everything set up. I asked if they would mail me any documentation and they said yes. But they never have except advertising for Home Warranties. I have had them for 2 years now. So I do everything online which is nice and convenient. This company will not contact you about anything. I called them about filing for homestead extemption. I followed there instructions and mailed it in. A month later I called and they said they received but there is missing documents. there is no communication. I got the other sent to them. I now have Homestead Exemption and my property taxes lowered the second year but for some reason my escrow payment is more and they say there is a shortage. Recently I had to file insurance claim. I had to mail the insurance check to Roundpoint so they can sign the check so I can deposit into my checking account. I was sent a package to fill out and get notorized along with the signed check to get repairs to my house. It has been a month so I just called and they stated there was missing documents. I asked why don't they communicate with there customers because this isn't the only time this has happened. I got no answer. So now I have to write a letter and some other stuff and hope it is enough information so they will release the check. Its getting old. I had damages done 2 months ago. Been fighting with insurance and now fight continues with Roundpoint. read more

Buyer beware, if you ever get in trouble and can't pay your full monthly mortgage, they won't work with you and instead will start foreclosure before you even can make payments up and make partial payments. They just keep tacking on penalties. they are impossible to get ahold of and even if you do they keep asking you the same questions over and over again, If that isn't enough, you then have to fill out paperwork over and over again and then they tell you they never received it! We sent it over and over and over again. Finally, we sold the house to get rid of them. read more

This is the worst mortgage company or business establishment I ever dealt with in the past. My mortgage was sold to them years ago and I had nothing but nightmares. Every August I have to go through nightmare of Hazard insurance proofs. This company try to sell you their own and ignore once you send to them multiple times. There is no one to answer questions and help you with anything. My escrow analysis was wrong and I had to get customer advocate to straighten it out, took us couple of months. I HIGHLY RECOMMEND you to stay away from this company in the future. I would give them zero stars if I could of. read more

A few months back I had damage to my home. My insurance company quickly assessed damages and cut a check (made out to me and the mortgage company). The check had to be sent to roundpoint to sign and send back to me. I followed the policies communicated to me by Roundpoint exactly. This included numerous documents completed by me and the contractor not to mention the requirement for them to be notarized. Roundpoint is still unwilling to send me my money and continues to ask for more documentation because the repairs can in less than the insurance claim. I am out the money now and still having to spend my time sending in documents and call them. Terrible customer relationship model. I doubt the interest Roundpoint is making is worth the unhappy customers. read more

If I could give ZERO stars, I would! This mortgage company has the most messed up way for tracking payments, sends out delayed billing statements, assess random fees at times that the reps on the phone cannot explain. Also, you can't make more than one payment in a "billing cycle" or you have to sign up for ACH drafts. I have done bimonthly payments with other mortgage lenders (to decrease the principal) without all the "authorizing" paperwork needed. It seems a ploy to curtail the payee from doing that. Also, the electronic payments from your bank take "several days to post" so you could in fact get assessed a late fee. Then the late fee will get added to your balance, but will be a payment that needs to be made separately...but the Roundpoint reps won't tell you that either so you could be caught in a perpetual state of being "late" when you think all is good. I can't even explain the billing statement. It even lacks a payment that I made timely from 2 months ago! And, there is no logic to it either. Again, just a way to confuse the customer. This is my FOURTH home and I have NEVER had this issue with other Lenders. I can't wait to end my relationship with Roundpoint. It's too bad they can't seem to get the concept of customer service. Oh, and the reps document differently than what they tell the customer on the phone.....the opposite. IF you can avoid this Lender......than pick ANY other Lender than Roundpoint. read more

My experience with the Round Point team was very satisfying. The only slow down was my request for a prior title company I had dealt with, trying to save a couple bucks. We still closed on time. I am passing on Round Point to friends of mine looking to refinance. Thanks for a very pleasant experience. George C. read more

Should be zero stars. Horrible. We used Roundpoint to refinance our current house last year. Experience was terrific. So when we decided to purchase a second home we figured we would use them again. BIG MISTAKE. We started the process and got everything uploaded to the site. When we read through the documentation, we saw a 45 day rate lock that would not keep the rate locked through closing. I had explicitly stated there could not be a rate lock yet, but our agent went ahead and locked it anyway. There were penalties for extending the lock that I was not going to pay, but we were reassured this would not be a problem. Still, we were nervous. Then we started getting emails from different people from RoundPoint as the loan moved through the process. Trying to keep that straight was a nightmare. But we finally got someone who seemed to know what she was doing and we found out the loan was approved. Or so we thought. Mind you, we had been up front about this house being a "fixer-upper" and that is why the price was so depressed. Well, the septic system failed and we made agreements with the owner for cash back at closing to get the septic system replaced. No, Roundpoint insisted the septic be replaced before closing. Fair enough, we worked on that part of it for them. Then they came back and said the roof had to be replaced. Roof is fine and was inspected by 2 different roofers. It will need replacing in the next 5-10 years, but existing roof is viable for now. Then it got real entertaining. The underwriter comes back and states the water damage must be repaired on the deck. Water Damage? I saw no report of water damage nor had I ever seen any. I pressed back asking where this was coming from. I was told the appraiser had noted it and it was in the home inspection report I erroneously sent to them. I read both reports. NOT ONE WORD of water damage on the deck. I started asking our agent to produce a punchlist of all items that needed to be fixed before Roundpoint would fund the loan. Remember, this is a "fixer-upper" deal that is underpriced for its location because of the repairs required. I was informed they could not produce such a list. I fired back I had to have a list so I knew what I had to do to insure Roundpoint would fund the loan. Again I was told they could not provide the required list. Upset, I fired back that unless I was given that list I could not possibly continue this process and I asked if I was being unreasonable asking for this list. First I get back an email message indicating our agent would pull our loan. Now angry, I responded informing them I had not asked for that action and if they elected to do so I would have to seek legal action against them Then I get back an email message indicating I should have everything in the home inspection report fixed in order to fund the loan. I pointed out that would make the house no longer a "fixer-upper" and the price would change. The next response I get is our agent refusing to continue with us and has transferred responsibility of our loan to his manager, a VP of RoundPoint. I waited 24 hours to see if the VP responded to the situation. He did not. I finally emailed him and again I got back the water damage on the deck was in the appraisal report and the home inspection report. Again I reviewed these documents and the only reference to any deck was it needs to be powerwashed. I asked the VP if THIS is what RoundPoint has been referring to as "water damage". He sends back that I should follow the recommendation of the Home Inspector. I asked if RoundPoint was seriously holding up funding of a mortgage because the deck needed to be powerwashed. He indicated they would not fund the loan until everything in the appraisal report and home inspection report were repaired. By now, my wife and I were at our wits end with these people. We found a house, negotiated a price based on the condition of the property, were working with the current owner to get the critical issues resolved via repairs or cash back at closing. The seller is a widow who just wanted to liquidate the property and move back to Florida where she had a house and friends. Everyone was working for this deal to go through except for RoundPoint Mortgage. I finally requested they terminate our loan application and we would take the loss on the money we had already paid RoundPoint and find a new bank to work with. We never received confirmation that the loan application had been terminated. When I requested confirmation, all I received back was a one word response from the VP of RoundPoint. "Done." Apparently asking for all the information necessary to go into the closing knowing you have a funded mortgage was beyond their capabilities. Needless to say I would not recommend this company to anyone, and if given the opportunity to move my primary home mortgage away from them I certainly will do it. This is not an organization I really want to be associated with. read more

Roundpoint failed to pay the full amount of my homeowner's insurance at settlement when we refinanced through them. I am currently on month 4. I have been told by 3 different employees that the payment has been authorized. This time when I called to yet again get them to pay the bill, I was told that they no longer had the 3rd party authorization that my husband set up with them 4 months ago. He was told that he would only have to authorize me that one time and then the authorization would last for the life of the loan. I even tried to speak to a supervisor only to be told that they were not available. read more

Believe all the horrible reviews. We have been with Roundpoint since having our mortgage sold 3 years ago. We didn't have an issue until last month when we changed property insurance. We have changed before without an issue but for some reason this year they are acting like they have never done this before. It has been lie after lie and delay after delay. My insurance was due on June 22nd and no one at Roundpoint has a clue as to where my check is. I was told a check was cut on May 29th but when I called today and talked to a supervisor I was told maybe it wasn't sent out yet because they didn't get a bill until June 6th. If that is the case how did they cut a check a whole week earlier?!? I am now being told they are going to have to do a check trace that could take 3 days and they "will call me when they find it" Excuse me? How about I take over a month to make my next payment and how that works out for me? And guaranteed I will call them before they call me. They are holding MY MONEY that needs to be sent to insurance hostage. As of today I had to pay for my insurance out of own pocket while my funds still sit in escrow with no answers. My next step is to pull all escrow from them to ensure everything is paid on time but it sounds like that will also be a nightmare. I'll gladly keep the interest made off of my account to myself. If I could refi at a lower rate I would be gone in a second. Stay away from Roundpoint! read more

I did not originate my loan with Round Point. My loan was sold to them by the bank that originated my loan. I recently refinanced my loan with another bank and so my loan to Round Point was paid in full. At the next due date, they still auto-drafted my account for a full month's payment. When I logged on my online account, it clearly stated that there was zero balance. When I spoke to their sorry excuse for customer service, they told me that I was at fault because I didn't cancel my autopay online. I would think that if my loan was completely paid off, and there was a zero balance, there would no longer need to pay anything. It was too much to hope that someone in their offices would put two and two together. Anyway, where was all that money going to go to? They said that they would issue me a refund. By check. By mail. They couldn't just refund it directly to my account. The phone rep said to expect it within 7 business days. I called three weeks later, and I was told that it was only issued two days prior to my call, and that it would be another 7 business days. The first rep clearly just lied to me. And don't even bother asking to speak to a manager. They will put you on hold in the hopes that your call will eventually get cut off or you will hang up yourself, out of frustration. read more

Roundpoint took money out of my banking account when I was a month ahead and was told by them that they would not take my money from account. They did anyway and when needing to get back into my account to pay bills I contacted them the firdt of that month. After 6 phone calls and being told the check is in the mail they did not get to me till the end of the month costing me around $600.00 in fines. Roundpoint ignored my requests and did nothing to assist in their screw up costing me money. These people are either idiots or just don't give a crap about their customers. This company SUCKS!!!!!!!! read more

Years ago, there was a book written called Rules for radicals...it suggested that, if asked, people don't really know what they want. These reviews seem to prove that point. If you asked people, even some here, whether they think the government should help when you fall behind on your mortgage, or offer protections...they would holler about government assistance being wrong, etc. We know this because when a presidential candidate mentions this, he loses.. And yet, many people here think a company, whose sole role is generate profit, is really going to care if you can't make a payment, or if a payment is late...if you think this, you've led a rather sheltered life...no they will not care, they will raise your interest and everything else if you are late..why wouldn't they, they are a company. When I was renting, my landlord was a pretty nice guy..but I ever had to tell him hey I can't make rent, his niceness would have faded so fast, it'd make your head spin...I knew I just had to make the payment..period. They have auto pay...it works..the loan amount matches what I was told...no surprises...so far, so good...I know if I can't pay for some reason, it's really on me...they do what they function to do...if you want help or assistance when times get tough (they always do), elect better government.. read more

Erik Elsasser and the team at RoundPoint were able to offer the best rate of anyone out there (including local banks) I had a tight closing schedule and they worked to get the job done. There were are few minor issues along the way, but the folks at RoundPoint always managed to work with my realtor/lawyer to fix them quickly. I would wholeheartedly recommend them. read more

I do not recommend this mortgage company to anyone. Their name comes up in Google search engine as #1Lender, and that is how i came across Round Point mortgage. Upon the first contact, they will forward you a link with good referrals by highly satisfied customers which is nothing but a trap. They are very fast in their initial contacts, they will call you every 5 min to convince you to submit your application. After you submit your application and all the supplements such as the w2's and bank statement and etc, you will not hear from them, before i submitted my applications i made sure they knew when my closing was, and whether they were able to meet the date. i had 40 days from when i submitted my application, and the loan officer was pretty certain that they could close in 30 days. A couple weeks go by and i don't hear anything from them, other than my application is submitted to the processor, and everything looks good. another week goes by and i follow up with emails, and i get no answer. at this point, its a few days before my closing and even with my many tries i am unable to get a person on the phone. Finally, three days before closing, the processor says that she can't verify my w-2. what were they waiting for? i uploaded all my w-2's within 3 days of submitting my application, and it took them 27 days just to verify my application. i tried to work it out with them, and get a date when i could close my loan cause 30 days didn't seem likely to happen. all they said was 'we cannot give you a date, but we will close this loan for you' in the mean time, i paid $100/day for every day that the closing was delayed. finally, i decided to switch lenders, cause Roundpoint mortgage was not responsive. they couldn't even provide me with a closing date. Choosing them as my lender costed me $5000, the very same loan was closed by FIRST SAVINGS BANK in 5 days. I worked with Amy Bass and her team, they are a wonderful team to work with, and will go the extra mile. They are only a phone call away. read more

My mortgage was sold to Roundpoint. I tried to set up auto payments and made my first payment. I thought. Turns out, I omitted a number of my checking account. I received a letter today saying I was delinquent because they couldn't withdraw the money from my account due to the incorrect number. I received $70.00 in fees. If my mortgage had not been sold, there would have been no mistakes and no fees. I've been making house payments since 1985 and this is the first time I've ever received a delinquent fee. Ridiculous. As consumers, we are at the mercy of these financial institutions who buy and sell our mortgages without any input from us. They always say there is a grace period, but figure out ways to charge you with outlandish fees. I sent them an email asking some questions regarding how this thing was supposed to work to make sure the payments are coordinated between the seller and the buyer of the mortgage, and they sent me a response totally unrelated to the question I asked. This company is the PITS. read more

Great experience. Great communication throughout the process. They had competitive rates and Diane Wilkowski was a great loan officer. I would definitely consider using them again. read more

I lost $600 by being lulled into an application by Roundpoint. After a thorough discussion with my contact, Bryant about my needs, debts and tax returns, he worked out an income and debt ratio and "checked it with their underwriters" and told me that I was pre-approved and all set. The day after I applied, I was charged for the Appraisal and called by the appraiser. My appraisal took place two days later. Then I hear that the underwriters say that my debt:income ratio was way too high. That was a surprise. So I called Bryant, who seemed like a really nice guy, but he never ever returned any of my phone calls. So I got in touch with the Customer Advocate, Lauren who was super nice and promised to get the inaccuracies of the way they were accounting for my income and debt straightened out (my own bank's underwriters verified that it was wrong), but ultimately said she could not help me and again just stopped communicating. She claims the company makes $0 from the appraisal process. You'd think it would be hard to stay in business with a system like that. It's probably not true at all. I certainly do not recommend this company. read more

I've done a new home purchase and a refinance through Roundpoint with John Teal and I've had a great experience both times. Their rates were good and the loan was funded before the closing date. John was responsive whenever I had a question and he made sure the loan was on track throughout the process. read more

Really awful experience that I'm currently going through. Loan processing was painfully slow. My credit score is 804. Getting the appraisal was slow and for the underwriters to analyze it before they told us the property needed a reinspection due to utilities not being on before loan could be approved was 2 days before closing date deadline! We got a four day extension, but processor told us just today, that they need additional amendment to the contract! What the heck, why didn't they just tell me that in the beginning of the process so I could have time to look into it?! Don't go with Roundpoint if time is of the essence. Unfortunately, I relied on Zillow reviews when picking them. Will update if this loan actually goes through. read more

Why are online payments only available like 1 in 10 times I try to log into it? I simply wanted to make sure it was set up and it's been saying the service is unavailable for 3 days now! I should be able to check that stuff anytime, any day. Also, for a mortgage company so large, you'd think there would be an app and I didn't have to login into a website that only works a quarter of the time. So frustrating. read more

Unfortunately, my mortgage was instantly sold to Roundpoint, and I couldn't more unsatisfied with the level of service I receive. The record keeping is terrible and the poor call service people do their best but alas I've had to call 4 times in the last month trying to solve an escrow account situation where they are trying to charge me for a policy that the condo association covers. I keep getting the run around, and the service representatives do not like that I mentioning that I am frustrated with the service levels. However, when I ask to speak to a supervisor, I don't get put through. It shouldn't take 4 phone call to process paper work, I was promised this will be done today, but I am not hopeful. Rule of thumb: go to your local bank for a mortgage and hopefully you won't end up it this mess of a situation. read more

This is the rudest company I have ever dealt with. I live in a neighborhood where everyone was being overcharged on their escrow accounts. When you call to get help or answers, they don't listen to you. They just talk at you instead and then when you ask to speak to a manager or supervisor, they put you on hold for a very long time. Very unprofessional! read more

Spoke to Andrew Barrett at this company. He sent a quote over email. After submitting the questionnaire and taking to him over the phone for 40min. The rates have changed significantly higher. During the converstation, he kept changing the numbers as to the credit he will be offering instead of what he sent. His argument was that the rates change all the time and now things are different. In the end I had to hang up on the guy. I say don't waste your time. read more