Looked in 5 different stores looking for a particular piece for our living room. All we saw was…read morefaux wood and were followed by salesmen pretending not to follow us. Guess that's their procedure. It took about ten minutes to find what we wanted at DePaolo. We were impressed by all the furniture in the store. REAL WOOD. Made by an AMERICAN manufacturer. Service was complete but not pushy. Will definitely stop there first the next time we are shopping for furniture.

Pamela goes above and beyond to meet customer expectations. SO much better than the box stores…read more Stands behind you as a satisfied customer. Why go anywhere else for furniture, carpet or window treatments. Totally personalized service. They take ownership of the outcomes. Support local business. Even if from out of town, worth the ride to Southington.

I feel they are awesome. They are trustworthy and I bet with them for over 41 years. And I'm hoping…read moreto continue Joe is awesome. His son is awesome as well. They're just good people.

This furniture store, customer service, is amazing! I had a problem, with my recliner pilling…read more The owner looked into it, through the manufacturer. They said, it was very common for that material to do that. The owner ordered me a fabric shaver, delivered at home, next day delivery. You don't here of service like that, very often. I have ordered, a complete living room set from them, if I need any other furniture, this will be my go to place. Happy customer, Pam

Service in the store was great no issue I am a returning customer. On the delivery date I had…read morekindly asked the employee bringing my new couch if he could assist in bringing the old couch outside. I'm a single father living with a handicapped adult. He then stated for $60 I can help bring it outside. Not very professional and honestly pretty let down.

I would like to give zero stars but it forces you to check at least one star …read more We purchased four items of furniture from Pilgrim Furniture and each one had a problem ranging from damage to missing pieces . Pilgrim Furniture has the least caring customer service managers I have ever encountered. Cheyenne does nothing to help. The Pilgrim furniture service department is worse . The manager ,Allison is a real piece of work. Neither of these "managers" even said "so sorry that every piece you ordered has a problem". Setting up a visit from the service techs to do the repairs was a bigger problem. Both Allison and Cheyenne were dishonest with me in the timing of the service techs arrival. I called a few times asking to speak with the owner- Kevin Vine- but he was already paid so it is obvious he could care less about his snotty, dishonest and unaccommodating managers. I urge anyone who reads this - do not go to the Pilgrim furniture store for anything - ever . Lastly, Mr Vine- I think your grandfather ,Ruby, would be mortified with the service your Pilgrim furniture store is lacking. I am still wait for your call. DO NOT GO TO PILGRIM FURNITURE!

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

Great prices and service, will definitely buy more from here. Really nice furniture pieces.read more

Don't waste your time. The sign says "Sale 50% off ALL Furniture". I saw a unique table and chairs…read morewith no price tag, I asked the owner for the cost and if it was part of the sale, she said No. She showed me another table that was $600 and with 50% sale came to $300. I asked her why are all tables except the one I inquired about, recognized the sale. She said "We're not going to sell that table for $150". I guess they announce a sale on "All" specific items, except for those they choose not to sell at the sale price. There's no personality in there, no smiles, no normalcy. The negative energy in that place is very obvious.

They have three isles of Grinch things and then so much more! If your feeling crafty and need to…read morefind a spot to get things this is the place! Feeling festive and need decorations, your going to want to come here. This place is so much fun just browsing through the isles. They have so many options the selections are outstanding! The lines were short and the staff was nice! I believe their items to be good quality too! They also have 50% Christmas decor! Making quality products available at a much lower cost.

My favorite go to for household items, big and small. You never know what you will find. Sad that…read morethey no longer carry items for kids rooms.

I generally like this store. I've purchased some paintings, bookshelf, and some other odds and ends…read morehere in the past. All overpriced, of course, but also unique and charming. I love the idea of this place, but I do wish they'd be more reasonable with prices.

This is one of those places that you need to check in on often. Every time I go in here, there is…read morealways something new or different. It can be hit or miss because of this. The staff are very nice and helpful. I will say that their prices can be pretty expensive at time for some pieces - this could be typical for those types of pieces, but I don't have the expertise to say one way or the other. They do have someone who works to fix up furniture before it is sold, so anything you buy here will likely be ready to display in your house. Also, while I didn't find anything today, I have previously purchased furniture here and my advice would be not to be afraid to negotiate, especially if you are buying multiple pieces. The staff was able to go down in price a bit, so I felt like I got a deal.

Came here looking for a couch but didn't expect to walk out with buying one!…read more We came specifically for the pit due to the constantly rotating stock and cheaper pricing. Audra helped us find the perfect couch set!! "Athens" they call it, is a grey color but looks green in different lighting. We rented a truck from another source as there is NO delivery offered from Bob's if ordered through the pit. They do however have a 3rd party delivery service if needed. But due to pricing, we went elsewhere for delivery.

I Went to this location to look for a sofa set. Staff here were super friendly and helpful. I ended…read moreup purchasing a 3pcs sofa set for a discounted price at the PIT in this bobs location. I'm definitely happy with my purchase. My couches are so comfortable.

Highly recommend this shop. Fine work and reasonably priced. And owner is a very nice person. She…read morerecovered my 4 kitchen contemporary chairs that other shops didn't want to bother with because it was a difficult job and they came out perfect.

Roska is a very nice person who does amazing work at very reasonable rates. She did 6 chair pads…read moreand two chairs for us. She is an hour drive from our house but I wouldn't go anywhere else for reupholstery services.

Paulina helped us get our dream bathroom! She has such a great eye and helped us save money on a…read morelot of materials too because she knew the right places to look. It's my favorite room in our house now, and I'm excited to work with AID on our kitchen renovation too.

I loved Affordable Interior Design so much I used it twice. I worked with Betsy both times - first…read moremoving into a one bedroom from a studio and getting all new furniture, then moving into a new one bedroom with a totally different layout and re-using as much as possible. As a bachelor without design sense it was one of the best investments I could have made. It saved me so much time and anxiety about which pieces to pick and every single person who has visited has been amazed by how nicely decorated my apartment is. The process is exactly as described by other reviewers - introductory call, questionnaire, in home visit, and follow up call a week or two later with a mood board and shopping list. Betsy was incredibly personable and easy to talk to. I was also impressed with how much her suggestions matched my style even though I didn't have the vocabulary to communicate it. Everything fit within my constraints and preferences and Betsy helped with follow up questions and suggestions as pieces came in and as I decided to swap out a few pieces.