Efficient and professional. Had an appointment for an inspection, which was done within 45 min…read more My husband didn't have an appointment. They happily accommodated him. Fair priced, no unnecessary upselling.

Everybody here is always so kind and helpful, multiple times I've come in for something small and…read morethey didn't even charge me. So efficient and always gets the job done well.

Use to go to this business for many years, before bought by Valvoline. Had me buy and pay for…read morethings I did not need. I am a good natured person. Will not do business with anybody who will deliberately take advantage of that.

I have gone here for over 15 years ... and very much liked the staff and services. Since the new…read moreownership (Jan 2025)... IT SUCKS! Prices went up dramatically! My wife went there, as usual, and they tried to sell her everything under the sun! Scamming Corporate bullshit! "New wipers today? Your battery is bad. You need FULL synthetic oil for only $50 more..." Etc...etc...!! Do NOT go here!

Still so amazing. Everyone is so friendly and I always love hearing them laugh amongst each other…read more Andrew, I think his name is, is the one I always seem to get and he isn't pushy, helps his team out even if he's in the middle of doing something and knows what he's talking about. I'm always comfortable around him. I don't recommend going right when they open because everyone always has the same idea and the line is way longer. I'd go around 2pm. It was EMPTY when I went. It took me longer to drive there than to get the actual oil change. It was so awesome and convenient. Anyway, I feel like I'll only ever have nice things to say about this place :)

Liars with misinformation wasting my time. I was told I could come in to get an inspection and when…read moreI arrived, I was informed that that the inspector guy "is not here today". I had called the "local" number and spoke to a man about a state inspection for my truck. He told me (at 10:30 AM) that his inspection guy was there till 12. I said I could be there in 15 to 20 minutes. would that be OK. He said yes, and there was currently a 20 minute wait. I asked him if he was actually at the location, because it sounded like a call center. He said yes this is the Maple Avenue location. He was lying and I wasted my time going there because when I arrived, I was told there was no one available that day to do inspections, and they had not received any calls yet that day. Thank God I didn't drive a half hour to get there, and was able to go to Jiffy Lube to get my inspection. I will never use Valvoline again.

Exceptional service and truly kind, friendly staff. I stopped in while traveling on I-90 with a…read moretire that wouldn't hold air and was in a real pinch. Monroe Auto Service and Tire Center took me in immediately, no questions asked, and got me back on the road quickly. This is the kind of customer service you don't forget--professional, efficient, and genuinely caring. If you're ever in need, this is the place to go. Highly recommend!

These guys are excellent mechanics. The shop needs more attention and appreciation pumped into it…read moreby the owner.

10/11/25 Oil change. Correct oil level on dipstick…read more 10/12/25 10 miles later. Low oil pressure light. Engine warning light, engine noise. Stopped immediately. No oil on dipstick, oil filter housing and intake manifold valley covered in oil. Local store closed. Assistance number gave me a number to call Monday. Suggested that we call for a tow truck. No other solution offered. DO NOT GO HERE!

AWESOME CUSTOMER SERVICE ! Affordable as well. Very much appreciated maintenance tech Abraham. Who…read morewas very professional and knowledgeable. Got in and out just in time to head back to Texas. We know where to go now when we visit again and ever need any service done on our vehicle. Thanks Valvoline in Rome !!

I stopped here on my way home from Syracuse. I got a flat tire and didn't think my spare could take…read morea 3 hour drive. They were all so incredibly kind and offered to help me with 10 minutes til close. Thank you so much! I appreciate this so much. Good karma

Was here for almost 5 hours waiting for them to do a tire change that should've only been and an…read morehour broke two studs and was taking there time working on the car

Great service. fast & very affordable! 100% recommend! I got my alignment done. Happy with the…read moreservice! Thank you!!!

They claim that sedans cannot have rear side window tints to complete an inspection which is false…read more Section 375 (12-a) of the NYS Vehicle and Traffic Law does not allow a windshield or front side windows that are dark. Rear side windows must also allow at least seventy percent of light from the outside to pass through the window if the vehicle is classified as a station wagon sedan hardtop coupe hatchback convertible

I had my wife take her vehicle in for an inspection. Checked all the lights and just replaced all…read morebrakes and rotors. The shop charged her an additional $30 labor and $1.55 for a license plate bulb. I called and talked to the manager (Justin) and told him that I was not pleased and felt that they took advantage of my wife. I also told him I was going to leave reviews of the experience. He told me "go ahead." I would recommend going to another shop. I do not believe this one operates with integrity.

where do I begin they charge so much. I went in because my window wouldn't roll up in the middle of…read morewinter and they CHARGED ME 73$ for less than 20 minutes of work

Had shocks put in in October Was driving Saturday and something broke in rear check shocks was…read moreloose called Fitzgerald Family ties rt up Left a message and Ayden return my call rt away told me to bring it down Monday, and they would figure out what happened.It was nothing that day did\nThe top wing nut had snapped. They ordered part and fixed it Thank you so much he is the owner will keep bringing my vehicle back. 5 stars all the way.With the customer service

Very pleasant experiences with this business. I recently had…read morean exhaust system replaced on a commuter car I own, and have had wheel bearings replaced on a pleasure car which I own. Both experiences were very good. The exhaust system was for a Toyota Camry. The service was great. Very friendly and helpful staff at all levels. Very reasonable hourly rate, lower than most dealerships by far. The staff even dropped me off at home after I left the car with them and offered to pick me up when the work was completed, or even bring the car to me at home. Almost unheard of these days. The work was completed on time, and the cost was right in line with the estimate. I cannot think of a single negative aspect of this experience. The previous car with the wheel bearing replacement was a Mercedes CLK320 convertible. Despite the car being a little less familiar, the technicians had no problem finding the correct parts and materials to complete the work in a timely manner and correctly. I am having another vehicle looked at by them next week and I have great confidence they will be thorough, the work will be done correctly the first time and the cost will be reasonable. It's very nice to be able to build a relationship with a trusted locally owned repair and maintenance facility. I recommend this business with complete confidence.