In a word everything! I was told a week to get a watch…read morerepaired and it was almost 3 weeks and my calling them 2 times before it was finally done. It's a small shop that seemed sketchy and I didn't get a good feeling from the start, wish I never went there.

Staff and owner are very kind and courteous. They are very…read moreknowledgeable and they are not trying to rip you off Don't waste your time going to the jewelers building. This is the place to go.

I wish I could give a 6 star rating! I went in knowing very little about the world of diamonds,…read moreKirk spent so much time with me and made sure I was comfortable and informed to make the best choice for myself and my future wife! He never pressured us in anyway and was an invaluable resource, I was thinking about buying online but after I met Kirk the first visit, I knew that I wanted his help in taking this exciting step! I really can't say enough good about him and how wonderful he made the entire experience. If you are feeling overwhelmed go see Kirk, and he will make sure you are taken care of and get the most perfect diamond!

From the moment you walk in, the experience is first class -- from the doormen to the sales team…read more I had the pleasure of working with Dave to purchase my first luxury watch, an Omega Speedmaster. As a first-time buyer, I truly appreciated the time he took to educate me on the history, movement, and details of the piece. I left feeling confident and well informed, not pressured. Since then, I've stopped in a few times, and Dave is always welcoming, happy to talk watches, and generous with his knowledge. On days he wasn't available, the rest of the team has been equally professional and accommodating. Lucas was excellent as well -- he took the time to walk me through several Rolex models and clearly explain the differences between them. He is always very welcoming and I look forward to working with him as well. I'm looking forward to continuing the relationship and, hopefully, purchasing my first Rolex when the call comes in. - JM

I got my ring resized from Princess Diamonds. It came out…read moreperfect. Thank you! Meixiang Kass from pretty chic lash studio Lexington.

Beware! They do not deserve one star. If you purchase anything from this store get it checked by…read moreanother jeweler. They made my family pearl bracelets with fake pearls. Long time resident of Burlington...please stay far away from this store!

A Touch of Midas is the best place to buy and get jewelry repaired. I trust David with jewelry that…read moreis extremely sentimental and he always finds a way to make it look even more beautiful than before

I am 52 years old. I have been familiar with Touch of Midas for 40 years, since the business began…read more My parents and then myself have always done business with Touch of Midas and are very familiar with the ownership and their family. I do not know the circumstances of the one other review here, but I do not believe for one minute that they refused to sell something to someone who was ready to purchase. Among jewelers, they are honest, they go out of their way for their customers, and I would never go anywhere else. If you want an array of quality stones, and jewelry or even something custom-made, Touch of Midas is the place to go.

Made a custom pendant with a beautiful lab grown diamond with my wife, had amazing help and…read moreguidance. The process was efficient and the end result is beautiful! We love it!

Predatory. Owner quoted $200 to set a $5 temporary stone (CZ). Selling cases full of low rent…read moregemstones. Had to buzz us in. Yikes.

I'm surprised by the negative reviews as I've had a nice experience with Kay Pee Jewelers…read more Negotiating jewelry prices is normal to me, even as an American, people do this at small shops all the time. Since we were under quarantine, the store was able to send pictures of the beautiful baby bangles my friend was looking for. We were able to discuss price, return policy, etc via email. The gentleman who helped us in the store was patient, friendly, and knew a lot about jewelry. He gave me and my friend plenty of time to browse and try on items. They also used facemasks and hand sanitizer, which gave me comfort during these times. Overall, I was very pleased with my experience and will return if and when I need high carat gold jewelry.

Horrible customer service. Brought in my pair of cubic zirconia studs in 22k gold 2 weeks ago for…read morerepair. Picked up after 3 weeks and right in the store one of the zirconiA studs fell out?? Obviously this tells one the quality of the repair. To add to my disappointment, the person told me that there was nothing he could do and this could have happened anywhere. He offered me solutions with a tone full of attitude as if he was doing me a favor. Never shop at that place. Horrible customer service, poor quality Jewelry and even worse workmanship. Even when I told them I shopped there often...didn't seem to care.

Walked in to get my watch resized and they were extremely friendly and efficient! Would highly…read morerecommend to anyone in the area, looks like they have a lovely jewelry selection as well. Wonderful family-owned business.

I walked in, and they replaced 2 leather watch bands for me, at a very reasonable price. So…read morepleasant and helpful -- thank you!

Short version: Highly, highly recommend. Not at all pushy. Extremely knowledgable jeweler with fair…read moreprices. Long version: My fiance's family has been coming here for years. Joe Musto helped my fiancé design my engagement ring, which is beautiful. It's simple, classic, and meaningful. (Three stones, one side stone came from my grandmother, the other side stone came from my fiance's grandmother.) Then it came time to pick our wedding bands and I had the most difficult time selecting the right one. I came in several times and asked soooo many questions. I'll be the first to say I was a major P.I.T.A! Joe was not only extremely helpful, but also genuinely pleasant. He greets everyone with a big smile. He never pushed me in one direction or another, despite price options ranging from $1,500 - $4,000. He just gave honest and direct advice when asked. He went out of his way on more than one occasion to make sure I was happy and I'm so grateful for that, as I'll be wearing these rings for the rest of my life! Mustos will be the only jeweler I go to from now on!

I wanted a duplicate of my wife's Dimond engagement ring made as she had lost hers…read more Leah asked for pictures of the ring, she then had a wax copy made so that I could see what the finished ring would look like, so I was confident the finished ring would looked like the original. The finished ring was perfect the Diamonds are set perfectly My wife thought it was her original ring I (and my wife)could not be happier with the quality and service I received See for yourself